23241 comments found.
i have made a custom product layout and see that it is NOT a selectable option in the product page, it just becomes a theme default.
i would like to use multiple custom layouts on different product pages…but the custom layouts i create do NOT become an option for any product pages layout.
is this correct? we cannot have more than one custom product layout?
Hello,
You can create multiple Custom Product Layouts, but you can use only one at a time as Globally, You can not use it from Single Product Page Setting.
Hope its clear and make sense.
Best Regards.
I want to use my worpress as woocomerce only. Why i cannot change my menu to categories i have created in woocommerce?
Hello,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu: https://prnt.sc/fhhvws
Best Regards.
Are we allowed to have multiple menus? We would like to have a global menu but for a custom page have another header menu. Can this not be done?
Hello,
Yes, you can do it, Please go to Appearance >> Menu and create a new Menu: https://ibb.co/yfnx7PR
, now set any Menu Items in it as per your requirements, and choose that particular Menu as Secondary Menu as showing in this screenshot: https://ibb.co/5hp1jrV
, Now go to pages and edit the particular page on which you want to set it, and you will finds the view options, you have to select that particular Menu as Main Menu for that particular page from View Options as showing in this screenshot: https://ibb.co/qrMdFdS
, I hope it will help you.
Best Regards.
Hello,
1) Product page review tab is missing in my site’s product page.
I deactivate all plugins and check again but nothing:
https://bit.ly/2Sn4HGVThere is only Description and global custom tab but there is no review tab. And these tabs also not clickable.
2) I register to your support but i didn’t receive confirmation email.
Can you help me very urgently?
Regards
Hello,
1. Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow: https://prnt.sc/hb7fn9
And the tabs are not clickable, It is your site any third party plugin confliction, issue, we have to debug it on your site.
2. Please share your product purchase code with us via our email newsmartwave@gmail.com so we will check and create the support account for you.
Best Regards.
I already sent email. First problem is fixed. But for the second issue i need your help. I already sent the details about my site to this email newsmartwave@gmail.com please check.
Regards
Hello,
We have reset your support account and the email has been sent, please check your email reply.
Best Regards.
I didn’t receive any email. I’m still waiting your support respond. Now when i try to signup for the support account it says ’’Purchase code already used.’‘
Can you please help me ??
Regards
Finally i got it. Thank you.
Most Welcome!!!.. 
Hello, before buying Porto theme for my woocommerce, can you tell me if Porto is compatible with Elementor Pro (I need it for landing pages, popup, etc) ? Thank you for your answer !
Hello,
Yes, Porto WordPress is fully compaitable with Elementor Pro plugin, but you can not use Elementor Pro plugin for editing the Demo elements because those Demo’s has been made using WP Bakery plugin, So if you want to use Elementor Pro plugin then you have to start from Scratch.
Best Regards.
I bought proto and I used one of his demo for a site so I used the purshase code now i want to use the same one for another site but when i use the same purchase code i can not ….is there a solution ??
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
For future please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Best Regards.
I strongly recommend you to buy. They help you immediately if you have a problem. I will probably extend my time for support.
Awesome! We love hearing this, amorphisbjk!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead
Cheers!
I was determined to buy it but overnight it has risen quite a price. How is it possible? I fear that…
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the SALE is over now and we have no any plan for Sale now, you have to purchase it on its regular price.
Best Regards.
Can we have a custom single post page? We want the home page to be “wide” but the single post we do not want the single post page to be wide.
Hello,
You can change/set the Blog/Post Archive Page layout from Appearance >> Theme Options >> Post >> Blog & Post Archive as per your requirements: https://ibb.co/zr0VmhY
And you can change/set the Single Post Page layout from Appearance >> Theme Options >> Post >> Single Post as per your requirements: https://ibb.co/3CXshxp
Best Regards.
Thats not going to work. For the post layout its getting set as wide. We want it to be boxed but have the site globally wide. With the single product pages you allow us to customize the layout. Can we not do the same for the single post pages?
Please Help us on this
Hello,
I have tested it again now, and yes you are right, If you set the layout for the side as Wide Globally, then it will not possible to change it from any particular Custom post Theme options, Global will apply on all the Custom Post Type Options.
This requires Customization.
Best Regards.
Customization? Are you kidding me? This should of already be available.
Hello,
That is how it is working, and there is no option in the Theme for it, but for you, I am forwarding this to our development department for considering to make the plugin compatible with the Theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness and also we are unable to make the Theme Compatible with all the WordPress plugins. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Wishlist is not working properly in shop2 and following issues are encountered after upgrading to new version of theme 5.1.1.
1. Wishlist icon is disappeared on product achieve. But It gets red color when click on same place.
Screenshot: https://prnt.sc/qf03b5
2. When click on remove button on wishlist page, it doesn’t removed the saved item. Need to refresh the page.
Screenshot: https://prnt.sc/qf03k0
3. Single product page short description
tag text is bigger than description section text.
Screenshot: https://prnt.sc/qf03sz
- Now my theme support has been expired, I will purchased the support extension as soon as possible.
Thank you
Hello,
1,2. Sorry for the inconvenience I tested the same thing on my test site and the latest version of the wishlist plugin is not working properly with the theme I’m referring this issue to our development department for testing it in deep and till that use old version of the plugin attached below. And you will find this issue fixed in our next update. You have to be patience till that, I am sorry for the inconvenience this is because of the recent update of the plugin.
3. I am not able to understand it properly, can you please explain it more clearly.
Best Regards.
Thank you very much for your quick respond.
Actually I meant, with new shop2 update, porto has made some changes (font size, font-family & color) to the single product page >> entry-summary section. With that changes, product title and short description font sizes are also increased. But others fields font sizes (like product-tab >> description, additional information & review sections) remain as unchanged. Due to this, single product page gets bit ugly, since there are different different font sizes (mainly descriptions).
Is there a option in the theme setting to revert these changes without editing custom css.
Thank you
Hello,
No, Sorry to say that but you have to change it using Custom CSS, Please contact us via our support system with your site WP Admin Login details so we will check/test it on your site and provide you the proper Custom CSS for it.
Best Regards.
Hi there,
I have been battling with how to edit the main image on the homescreen and there are no already made sliders in the revolution slider option too. I have also been trying to edit the currency changer but can't find where to.Hello,
1. Please edit your Home Page and you will find Porto Ultimate Content Box element, you have to edit it and change the image from its setting as per your requirements as showing in this screenshot: https://pasteboard.co/IMHhKef.png
2. You have to use the plugin for it, You can use WOOCS or WPML as per your requirements, please read this article point #6:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
And also in Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
Hello, could you please reset my purchase code ?
thanx
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi My client’[s site was built by another designer using Porto. They have not been accessible and we need to know how to update the pages to be compatible with Woocommerce. The other designer did buy the theme but the client doesn’t have the installation code. Is it possible for you to have a look at the site to verify and then we can pay for support to sort out a few things?
Hello,
Sorry to say that but this is not possible, This is against Envato Policy, For avail support you must have the Theme purchase code, Otherwise, contact Envato.
Best Regards.
When changing the background of the sticky menu there is no option to change the color of the fonts. So if we change the background to black then we need to change the menu fonts to white. We currently can’t do this
Hello,
You have to change it from Appearance >> Theme Options >> Skin >> Main Menu as showing in this screenshot: https://ibb.co/7YVf0Yq
Best Regards.
Not able to use custom fonts. We uploaded .ttf and .woff but to no avail. After selecting through the theme options its not recognizing it.
Hello,
You have to upload the complete Font and must be zip format file to Theme from Appearance >> Theme Options >> Font Control and save changes and then you will be able to use it from Theme Options, and again you have to make sure the font file you upload will be complete and zip format, Otherwise, it will not work for you.
Best Regards.
Hi,
how are you. We buy you Porto theme again but not get demo data in zip folder. kindly provide me demo data files.
thanks
Hello,
Demo content should be downloaded from our internal server, You can download any Demo on your site as per your requirements by following this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
i have buy lot of theme of porto wordpress can you give me one free license credit
Hello,
Sorry to say that but there is no such offer, You have to purchase the License of the Theme on its regular price.
Best Regards.
Any Discount Coupon please send on my email
Hello,
Sorry to say that but there is no such offer, You have to purchase the License of the Theme on its regular price.
Best Regards.
how to setup loader before landing homepage????
Hello,
You can turn ON/OFF the loading overlay from Appearance >> Theme Options >> General as showing in this screenshot: https://ibb.co/qxL05yg
Best Regards.
Hello,
Yes, you can use WooCommerce, You have to Install WooCommerce Plugin and set up your shop as per your requirements, you can read the below-given articles:
https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
https://websitesetup.org/woocommerce-online-store-tutorial/
Best Regards.
Thank you
Most Welcome!!!..
Hi,
the mini-cart-button in my header does not work. It shows the number of items but when clicked nothing happens.
Where can I edit the landing page of this button?
BR, Judge
P.S.: Only in Firefox. Works fine on Apple and Windows Internet Explorer.
2.) And we have also an issue with product images. The thumbnails are fine. But the image is blank on the product page and only appears when you hover over it (only zoom).
Hello,
1. I have just tested your site now at my end and it is working perfectly fine at end, please see this screenshot: https://ibb.co/xmSH7Db
and it works on hover not clicked, so you have to hover over the mini cart icon and the pop up will appear, If it is not working at you end then it must be the cache issue at your end nothing else, please once check your site after removing the server, site and browser cache, I am sure your issue will solve.
2. Please go to Porto >> Speed Optimization Wizard >> Lazy Load and turn the option OFF/Un-Checked as showing in this screenshot: https://ibb.co/JBhNqqR
and click on Save Button and check your site after removing the browser cache, Hope it will solve your issue.
Otherwise, contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
