23241 comments found.
Hello How I can create mega menu 2 columns .. 1st menu 2nd image
Hello,
Please watch and follow the instructions showing in the below-attached video I have created for you, I am sure you will like it:
https://jmp.sh/x954ft8
Best Regards.
Hello,
Yes, In video it is showing 3 Columns, and if you want only 2 Columns then simply set 2 Columns setting from Mega Menu Option: https://ibb.co/rpjgyXv
, It will work for you.
Best Regards.
Hi I have same problem after update the theme the more complicated way by the link provided. But after success update still my Pagebuilder Bakery is not updated can you place try to fix this asap as it also makes me some problems with some of my content. Thanks and merry xmas
Hello,
You can download the latest version of the WP Bakery from the below-given article, delete the old version of the plugin from your site and Install and Activate the latest one:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hi,
In shopping cart when displaying “You might also like….” products then the product title is in 1 row and it is unreadable.
The same issue is in the individual product view as well. Please help!
https://imgur.com/bmoNnrbHello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Support,
I have updated Porto Theme lo last version. But Pagebuilder Bakery 6.1 is still not available?
thanks regards, Joaquin
Hello,
You can download the latest version of the WP Bakery from the below-given article, delete the old version of the plugin from your site and Install and Activate the latest one:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Update success but exactly it’s not updated? What happening?
Hello,
You can download the latest version of the WP Bakery from the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hello, I have several licenses with you. On all of them, the updates are seen as effective but when you refresh the dashboard, you’ll notice that the theme doesn’t update. It seems that there are several of us in this case. PS : the link you propose to read is taken to another page. At least be sure to communicate good information. Thank you.
Hello,
I, and also many of the Customers follow the same steps for update the Theme that I proposed, If that is not working for you then you have to purchase the support extension and contact us via our support system so our experts will check it for you.
Best Regards.
Hi! I need to reset the purchase code. I have to work on the new site and then replace the old one. Thanks!
Hello,
I have reset your support account, now you can use it on any site as per your requirements.
Best Regards.
Thanks you! Best regards!
Most Welcome!!!.. 
Hello good day,
Could you please help me with the customization of the modal window of the store.
I am configuring it with loading time but it has not been possible to change the background image of this, can you please help me
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Can’t update the theme, I get this error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello,
Please follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am seeing invalid licance in admin panel. “Invalid code or corresponding Envato account did not purchase Porto.”
Hello,
Please make sure that you are using the very latest version of the Theme, If not then please update the Theme via CPanel and then try to activate the Theme, I am sure you will not finds this issue.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/01/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My Portfolio Link is not visible even though I set it on portfolio. https://prnt.sc/qfv6gf
Hello,
Please make sure that you have turn ON the Link from Appearance >> Theme Options >> Portfolio as showing in this screenshot: https://ibb.co/M9g0wrJ
Best Regards.
Hi, Merry Christmas! Hope you are doing well. Can you confirm, when could we get the updated version(6.1) of WPBakery Page Builder? Waiting for your reply! Thanks.
Hello,
Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.
Best Regards.
How do you change the sticky header color on mobile only?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header.sticky-header .header-main {
background-color: #1f294c !important;
}
Best Regards.
Hello, could you please reset my purchase code ?
thanx
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
satın alma kodu hatalı lütfen satın alma kodunu yenilermisiniz
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Merhaba temanızı 1 yıl önce aldım fakat şuanda güncelleme alamıyorum yardımcı olurmusunuz
Hello,
You can download the very latest update of the Theme from your ThemeForest(Envato) Account, and then follow the steps listed in this article and also the video:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/02/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
Sir, your support team just awesome awesome and awesome..just respect you all from bottom of our heart. And of course our Porto is the best them Respect to you all!
Best Regards.
Hello,
Thank-you kindly, @intexpvt! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We will take your suggestion seriously and will try to add any workaround in the Theme with future coming updates of the Theme. We hope you are enjoying the latest update and look forward to continuing to work together!!
Best Regards.
Hello
Please reset my purchase code
Thanks
Hello,
Please share your product purchse code with us via our support system so we will check and reset it for you.
Best Regards.
Please check ticket #79211 Please reset my licence key
Hello,
We have replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
hi sir , i have little bit porblem , please tell me how i can change color , of Search icon For mobile , its screenshot , please check and tell me the settings https://ibb.co/rGNvzjq
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
#header .searchform-popup .search-toggle {
color: #fff !important;
}
Best Regards.
Hi. Its me again. On the portfolio demo
https://www.portotheme.com/wordpress/porto/portfolio5/#5at the bottom you have a video but have an opacity setting on the video from the wpbakery row. How do you do that? I can’t figure out how to do that.
Thanks!
Hello,
You can change/remove it from Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://ibb.co/r4fPRr3
Best Regards.
