Hello,
from here it seems you still have support enabled so I highly recommend to contact our help center and allow us to take a look at your site backend. Meanwhile, you can update everything since all the plugins are included in the main zip file you downloaded from ThemeForest. More info here: https://support.undsgn.com/hc/en-us/articles/213454589-Plugin-Installations at `Install plugins via WordPress or via FTP` section.

Also: check if you have red message in your browser console when you try to register the theme. Maybe your server doesn’t allow to communicate with Envato API or something like that.

Let us know, best

Hi, Thanks for your quick reply. It is a different website, but I understand what you mean. And updating via FTP is indeed an option. I did not think about that. Thank you!

Regards,

Richard

Hi SocialPepper and thank you for the confirmation! In case we can update on our Help Center.

Hi adrianmirgos and thank you for the confirmation! Sincerely I’m not sure why this extension is triggered also in the admin of the website, it should work for not logged users only.

I found another problem.

I made an update today a few versions forward and one option does not work … I can’t change the proportion of photos in the “media gallery” – it used to be loaded for a long time when there were several dozen photos in the gallery, but now it doesn’t load at all in such galleries. Where there are several photos, it turns on quickly but if gallery have dozens photos it doesn’t load…And I can’t place vertical and horizontal photos side by side in the new gallery

https://i.postimg.cc/gjGvKyCB/11.jpg

Hi adrianmirgos! This works like a charm also in the last update. This can be related to a Memory issue or a problem with some plugin you have, since you have this problem with lot of photos, probably this is a Memory limit issue from the server.

Hi daneshgah! I really don’t understand this message? The documentation you sent us is for Avada, do you need the same for Uncode? In case use this:

@media only screen and ( max-width: 559px ) {
.background-inner {
background-image: none !important;
}
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

frustrating
Because I need to finish the updates on this site before my client’s workday begins again tomorrow morning, I purchased another license, thinking the issue was a problem with the old license. The new registration code doesn’t work either. Please do something ASAP so I can use the licenses I have paid for.

Hi iHuman! In fact the problem is not of the theme, but the registration occurs online, this means several factor are involved. Please follow this page here you can find all the possible causes, if nothing happens probably you have some browser extensions that block the connections in your browser, or you have some Server Requirements not confirming: https://support.undsgn.com/hc/en-us/articles/115004287985
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you for the confirmation! Not sure what you mean without a link to your site to understand but texts, headings and elements elements centering is available from the column option “Text Alignment”: https://support.undsgn.com/hc/en-us/articles/214003625
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for this. I’m in ‘Post Settings’ but don’t see the option in your image to ‘remove clickable areas’?

The category of the portfolio item shows, but I don’t want it to be a clickable link. Thanks for the help!

Hi GastricApple! In the Block tab of the Posts module, if you are using the Overlay layout, there is an option “Multiple Click Areas” set to No. Otherwise, please share your site preview so we can understand the settings or open a private ticket. Thanks!

Hi, inside all your Headings you have codes, the options cannot work if you have inserted codes in the Headings and this is not update related: https://undsgn.d.pr/hEWKGb
Please check the info here (this work this way from Uncode 1.0): https://support.undsgn.com/hc/en-us/articles/214006285

Ok ok, thanks a lot for the investigation. It is just super confusing because it worked fine before the update, I did not change anything in those headings and since I updated the theme, the all come out the wrong way, that is why the update was my only guess. But you are definitely right, just fixed the problem! Thank you so so much

Hi kry_jvt and thank you for the confirmation!

Works great! Thanks!

Works great! Thanks!

Thank you for the confirmation!

Hi! This is pretty odd since this is the main Page Builder plugin and it’s used by all Uncode users without problems (otherwise here you should see thousand of similar report). Are you compliant with the Server Requirements? Do you have red errors in the System Status? https://support.undsgn.com/hc/en-us/articles/214000785-System-Status
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I have raised a ticket in your support desk

Hi santhoshsanthu and thank you for confirming, if you opened a ticket one of our agents will be back shortly.

Hi KalinaRuseva and thank you for interest!
No when you buy a theme on ThemeForest you have a lifetime license for the theme, this means that you’ll have all future updates included.

Hello sir I liked your template very much I have a site in Arabic and English Can I use the template in Arabic without ever having any problems? Please answer my question but good cooperation

Hi iabuqaseam and thank you for interest!
Uncode is compatible with RTL languages too, confirmed!

Hi AgenciaEgo! I really don’t think you can use an infinite scroll plugin to load single blog posts consequentially. If I understand you need to load another article when the first is finished and I think don’t think that you can use in any theme unless the theme is designed with this feature by the authors, sorry.

thks for your response and your time! i’ll continue researching about this feature.

Thank you for the confirmation even if we cannot help with this!

Hi kebo1625! I’m sorry but we really don’t understand your request, what you mean with “change where the taxonomy comes from”?

Hi Atto_Creative! Do you have some specific error message? In case please copy it here so we can understand the scenario and help.

Its says “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. More info”, do I need to buy a new one? I just want to move the website, not to make a new one.

Hi Atto_Creative! Next to the error, there are also instructions to follow, please send a message from this form and include your Purchase Code, if you have this error is because you have exceeded the limit (this means you registered also other installations, anyway we can check and help): https://themeforest.net/user/undsgn

Hi, if you updated WordPress you need also to update the theme to the last version that is Uncode 2.2.6. To fix the issue you just need to update the theme to a recent version: https://support.undsgn.com/hc/articles/214001205
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought our theme)! Thank you!  https://support.undsgn.com/hc

Hello, I see it from your screenshot, but I don’t see it from the live site. Are you sure it doesn’t depend on something in your cache: https://undsgn.d.pr/k0saCG ?
Let me know, best

Hello, thanks for the replay. Yes, it was only on my Chrome page. I really dont know why. I deleted cache and reopened. Now it seems perfect. thanks

Hi and thank you for the confirmation!

Hello, it seems FontSquirrel APIs are not reachable at the moment, maybe their servers have problems. Did you have this problem for long or is it something recent? In the second case I would advise you to wait and see if the APIs start up again.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Okay I’ll open a ticket. Theme was installed yesterday only

Hi MovinBoss! OK perfect, anyway we confirm that the FontSquirrel APIs are not working at the moment (this means they have a problem and we cannot help too much at the moment). If you are in a hurry you can follow this link and connect the font manually (it’s a bit longer then the automatic procedure but it doesn’t involve the FontSquirrel APIs): https://support.undsgn.com/hc/articles/214006085

It looks like my Theme was not registered so I could not see the update available. I updated it and it’s now working. Sorry I cant delete my message.

Hi laflo and thank you for the confirmation!

Hi 84studios! The excerpt is a filed you need to compile inside the blog article first, it’s not an automatic part of the main text: https://support.undsgn.com/hc/en-us/articles/213456049
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Zarkawy! You have a long list of errors that belong to Autoptimize plugin https://undsgn.d.pr/BU2C2g
When using cache plugins please verify that you are excluding from the minify options the required files as for documentation: https://support.undsgn.com/hc/articles/115004168269

Hi niksoftware! This flash is not native of Uncode, it’s not replicable in our demo and not replicable in any of the showcased website. Please verify yourself: https://undsgn.com/uncode/showcase/
We see that you have lot of plugins and customisations, so our suggestions is to try to remove them one by one and verify what is the responsible.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc