Hello,

First of all, thanks for showing your interest in Porto WordPress.

This is not the Theme issue but this is not working because of the on line wrong Custom CSS added in that Demo, You can simply remove it or add the below given CSS and the issue will solve.

.porto-grid-container .porto-grid-item > .wpb_single_image:before {
    visibility: hidden;
}

Best Regards.

Hello,

You are using 4.1.5 version of the Theme which is not compatible with the latest version of the WordPress and plugins, You have to update your Theme to the very latest version and also WordPress and also Plugins as well, I am sure your issue will solve.

You can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/11/2016. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Sorry to say that but there is no discount on Porto WordPress you have to purchase it on its regular price and you can ask for Magento on its Comment section.

Best Regards.

Hello,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Kind Regards.

I debugged your theme on a freshly installed wordpress. Ive sent you an email with details where the bug is but I only get an automated answer that this case was closed after 48h (what a joke seriously, you should change this support system to a more customer friendly one) Again, here is the faulty code on line 1996 in your woocommerce-theme.js file as I told you many times:

if (typeof links != 'undefined') {
    links[0].src = o_href;
    links[0].title = o_title;
}

The problem is that “links” will be empty and not undefined if the setting is turned off. Therefore the if statement will be entered and links[ 0 ].src will throw an error.

Your provided test site link in the comment above does not even look healthy On all major browsers it looks like this: https://prnt.sc/qlv3hm

Hello,

Thanks for your notify We will look through it soon, I am forwarding this to the development department for testing it in deep and if founds the issue solve it with the upcoming future updates of the Theme.

And my test site is healthy, You have to Open the Filter: https://ibb.co/FJ0DDGr

Thanks for your understanding.

Hello,

Strange, No one till now reported this type of issue, And I also tested it at my end on my test site but did not found this issue, Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.

Best Regards.

Ok I will send you an email

Hello,

We will check it and look thorugh it soon.

Best Regards.

Hello,

Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS showing in this screenshot: https://ibb.co/42SSrCB
save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/10/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Please contact us via our support system with your site WP-Admin Login details so we will solve it for you or provide you the one version of the plugin working fine with the Theme.

Best Regards.

Hello,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Best Regards.

Hello,

Can you please tell me your email so that I’ll pass it to the support team for taking action asap.

Best Regards.

Just got the updating, thank you

Sound’s Good!!..

the site url is acpumps-ng.com to get the search result type “Get Up to 40% OFF Explosion Proof Electric Motors” in the google search box

Hello,

This is not the Theme issue but your site SSL certificate issue.

If you can see properly in your site direct URL it is HTTP: acpumps-ng.com https://ibb.co/L1VDnhT

And when you Search your site via Keywords on Google it is showing the result as HTTPS: https://ibb.co/qBTGNxY

And when click on Searched site it takes to your site with HTTPS and the issues are showing on your site: https://ibb.co/qMdbrL2

So please once try with this plugin:

https://wordpress.org/plugins/really-simple-ssl/

Please Install and Activate this plugin on your site I am sure your issue will solve.

Best Regards.

Hello,

Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.

1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" page

And then go to Porto >> Theme Options >> Menu and turn it ON from there as showing in this screenshot: https://ibb.co/V24q4Mb

And finally check your site now after removing the browser cache.

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

thanks

Most Welcome!!!

Hello,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-outimage .add-links .button {
    background: #dd0a0a;
    color: #fff !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Welcome to Porto Family ..

Regarding Newsletter Pop Up: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Regarding Sidebar Menu: Please edit your Home Page and scroll below you will find view options and under View Options, you will find an option of the sidebar Menu, please check which Menu is assigned as sidebar Menu from there on your Home Page and you can change it from there and edit it from Appearance >> Menu as per your requirements.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Thanks for letting us know, Yes I have just tested it and finds the same result, This is a small CSS issue, You can solve it simply using Custom CSS given below and we will solve it on our Demo asap.

@media (min-width: 992px){
.header-wrapper.header-side-nav:not(.fixed-header) #header {
    z-index: 999999 !important;
}
}

Best Regards.

Hello,

Wp Bakery Google Maps element: Please watch this video:

https://www.youtube.com/watch?v=nt9DwMqIAdU

Ultimate Addon For Visual Composer Google Map element, Please watch this video:

https://www.youtube.com/watch?v=tzjaeXYYKmA

And Regarding billing account and cost for Google Map API key, you can contact Google Map Support here: https://support.google.com/maps/?hl=en#topic=3092425

They will let you know all about it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/05/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-outimage .add-links .button {
    background: #dd0a0a;
    color: #fff !important;
}

Best Regards.

Hello,

Sorry to say that but there is no Option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Best Regards.

Hello,

We have replied to your support ticket #80042, Please check your support ticket reply and reply to your ticket accordingly.

Best Regards.

Site is showing Porto theme functionality error on my site error log file. Please check

Hello,

We have replied to your support ticket #80042, Please check your support ticket reply and reply to your ticket accordingly and please do not ask or panic here, once your ticket will be resolved you will get the reply of your support ticket every time.

Thanks for your understanding.