19077 comments found.
hello, intro video in Tailor theme is included? thank you
Hey,
yes, whatever you see on pre-built websites it comes with demo import.
Best regards,
Muffin Group team
Great theme!! I used the Trailer Shortcode for a few custom buttons but for some reason, the page opens in another tab even-though I have _self or _parent in the editor. When I inspect said code in the browser it’s labeled as _blank?
Code in question: [trailer_box image=”http://5mw.2d6.mwp.accessdomain.com/wp-content/uploads/2020/01/service_icon_landscape_lighting_logo.jpg” slogan=”” title=”LANDSCAPE LIGHTING” link=”http://5mw.2d6.mwp.accessdomain.com/landscape-lighting/” target=”_self” animate=”“]
Hi,
if you want link to open in same tab/window, you have to leave this field empty 
Best regards,
Muffin Group team
Man I need sleep. 
Thx
You are welcome!
where do I get the purchase code, I purchased this theme on Black Friday, now I cannot find the purchase code in the download button
Hi,
you will find it under Downloads section of Themeforest’s panel next to the BeTheme purchased file. You can check how Purchase code drop-down option looks like in the documentation (first image on the right side just under the menu).
Best regards,
Muffin Group team
I have loved this theme, until now. I cannot update any of the prepackaged plugins that came with this theme. Specifically “BeTheme Header Builder”. It states “update failed” “there are not any files”. The one click update didn’t work on the theme update either, I had to manually download and install through an FTP client. Any help on how to, at the very least, manually update this would be appreciated. Are there clear instructions on this that I am missing?
Hi,
The error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look. The message have to be send privately via contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Notice! Please do not forget to attach your license key in the message.
Best regards,
Muffin Group team
Thank you. I will give that a try.
You’re welcome.
Dear support team, I’m moving my website installation to a new domain and I’m unavailable to de-register my purchase code on the old domain since the domain already expired and is not longer part of my acct. I deleted the theme folder via ftp but the code still showing up as register. Can you please de-register my purchase code so I can use it on my new installation. My purchase code is 49562e3d-2d2f-453d-8a59-60cb873b7217
Hello
Can you please help me with this
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Thank you
You are welcome!
Hello,
I dont want to upgrade theme and VC from admin panel as my code managed in GIT repository.
I have downloaded the bundle again and tried by doing manual update but by replacing parent theme directory – VC dint get updated.
Can you please explain how can i update the theme and plugin manually in my on going live site. And also let me know by doing this manually will it require any down time for the website?
It is very urgent for my website.
Thanks in advance.
Hi,
since version 20, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
You won’t notice any downtime of course
Best regards,
Muffin Group team
Hello.. I have tried directly from live site but getting the error:
Downloading update from https://api.muffingroup.com/plugins/download.php?code=29e7763a-6ecf-4d97-96e5-b2435bf127ba&plugin=js_composer…
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Can you please assist on same. it is very urgent now.
Thanks in advance.
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Hello,
To share admin details is not possible as site is currently managed by our client and they are updating content level changes.
Is there any other way that we can try to identify the issue.
Yes, we’ve one more idea but you have to send us private message as what we would like to ask for, can not be shared public.
Okay sure.
Thanks.
Hello,
We have continue our conversation through email. And you guys have send us VC – 5.7 while it is asking for 6.2
Can you guys please share latest one.
Thanks in advance.
If you received older version somehow, please reply on private message where you have asked for the file and we will provide you the most recent one.
I love this theme! This is the 5th one I’ve purchased for a client. Question on the menus. My client’s menu titles are pretty long, is there a way to wrap each menu title to 2 lines stacked with just a small line-spacing?
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
Hi,
do you mean pre-built website with WooCommerce installed?
Best regards,
Muffin Group team
Can you help with the font color for the footer call to action? I used the CSS .call_to_action .call_left h3 { color: #fff; } but it does not affect the color whatsoever. The theme options for colors don’t address the CTA either. Thank you!
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
I have purchased this theme three times, my support has expired and I can no longer access the support forum … I feel like I should still have access to that knowledge base even though I can’t ask you for help. Is it true that once your support expires you get kicked out of the forum?
Hi,
no, this is obviously not true. If support expires, user is no longer able to create new topics but is still able to log-in onto forum, read existing topics, etc… So, if your account somehow does not work, please send us private message via contact form on the right at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Best regards,
Muffin Group team
Thank you, I was able to login.
You are welcome!
Hi Team, I just finished creating a website and I am having responsive issues, can you please take a look what might be the issue. In the Phone is seeing as a regular website, but when I click a page it goes to mobile, also the solutions link is not working as a dropdown. Can you please help me figure this out. he website is http://yassinebenefitsinsurance.com Thank you, Melissa
Hey Melissa,
we’ve already checked your website but did not noticed anything wrong. Can you provide more details (some screenshots would be great)?
Best regards,
Muffin Group team
Hi, thanks for checking can you please check in safari tablet version, the drop down menu for solutions stops working. Or in a desktop in safari if you put screen smaller not maximize.
Thanks, Melissa
Ohh, ok. We can see now. However, the menu is hidden behind your extra stuff. In such case, you should move those extra buttons in other place as with current config, mobile menu won’t work.
Hi, can you please mention what extra stuff, I am not sure what you are talking about, can you help me fix the issue. what extra buttons?
Hi Team, can you please help me there is a glitch or something I cannot seem to find a solution, if you see the website in the newer version of Safari 13.0.4 the logo jumps and menu doesn’t work correctly.I have a video so you can understand but not sure where to send it to. I really need help with this.
You can send us video privately via contact form that is on the right side at https://themeforest.net/user/muffingroup#contact so we may have a closer look on it.
How to change the contact box background to transparent? Also how to change colour of contact box text.
Thanks
Hi,
Contact Box color can be changed under BeTheme Options > Colors > Shortcodes section. We do not have an option to change background to transparent but if you will provide us link to page where you would like to make it transparent, we may have a closer look on it and provide best possible solution to make it the way you want.
Best regards,
Muffin Group team
How do I change the contact font colour?
I cant find it anywhere!
Please send us link to page where you would like do this.
The way I normally edit pages is not the same layout?
Hi,
please explain what do you mean exactly because we do not understand your question.
Best regards,
Muffin Group team
Sorry – On the one page theme (baby sitter) the bottom where the contact box is, I want to make it transparent, as this area has image in the background?
Also how do you change the text colour in this area?
Where exactly do you see contact box? Sorry but we do not see any on https://themes.muffingroup.com/be/sitter/
Could you please update for WC 3.9 Support. These templates are outdated.
betheme/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0, betheme/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0, betheme/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0,
Thank you
Hi,
we noticed this an hour ago and already working on those 3 templates.
Best regards,
Muffin Group team
Can I get a refund please. My pages and blog posts gets all distorted codes with your theme.
Hi,
your refund was approved. There is no really need to ask about that every 1 hour. Since yesterday evening, we noticed 7 messages from you.
Thanks for understanding.
Best regards,
Muffin Group team
Please update for WooCommerce 3.9.0
I have some problems with WooCommerce MultiStep-Checkout
Kind Regards
Hi,
BeTheme is compatible with the most recent version of WooCommerce. In such case, we recommend the following steps:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
Hope these steps would help you a lot.
Best regards,
Muffin Group team
Hi,
Great Theme!!
How do I get custom fonts on my Slider Revolution?
Thanks G
Hi,
all details about using custom font with Slider Revolution, you will find in this topic.
Best regards,
Muffin Group team
Thank you!
You are welcome
The page keeps getting cut off when I save. I understand I have to set the php_value max_input_vars 10000 which has worked fine on other sites.
But I am using a multisite and tried to add this to htaccess and it doesnt work, any idea why?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
how can I deactivate / deregister purchase code from previous website that is no longer in existence and my support is over. please help
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I have a menu on the left of the screen, like a sidebar. I would like to add an image just below or above the menu, is it possible? between the logo and the menu?
Hey,
please send us link to page where you got this header and also tell us if you mean to add something like a banner with ad below the menu or above?
Best regards,
Muffin Group team
