23256 comments found.
Hello,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and remove the Content Bottom “Block Slug Name” : https://ibb.co/L0tgP7Y
Best Regards.
Hello, will someone by chance have the Css of the Popup Newsletter? Could you pass it please?
Hello,
Here is the Custom CSS for the Newsletter Pop Up when page loads:
/* newsletter */
.newsletter-popup-form .formError .formErrorContent { color: #fff !important; width: 165px; }
.newsletter-popup-form .wysija-submit:hover { background: #e6e6e6; }
.newsletter-popup-form { position: relative; max-width: 700px; width: 100%; margin-left: auto; margin-right: auto; box-shadow: 0 10px 25px rgba(0, 0, 0, 0.5); background: url(//sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat; background-size: cover; padding: 30px 30px 10px; background-position: bottom right; }
.newsletter-popup-form .porto-modal-content { max-width: 332px; padding: 0; text-align: center; width: 100%; background: none; }
.newsletter-popup-form h2 { color: #313131; font-size: 16px; font-weight: 700; letter-spacing: 0; margin: 20px 0 12px; }
.newsletter-popup-form .widget_wysija { color: #444; font-size: 13px; line-height: 1.4; }
.newsletter-popup-form .widget_wysija:after { content: ''; display: block; clear: both; }
.newsletter-popup-form .wysija-paragraph { float: left; margin-top: 0; text-align: left; width: 83%; margin-bottom: 15px; }
.newsletter-popup-form .wysija-submit { background: #fff; border-color: #ccc; border-radius: 0 5px 5px 0; color: #686868; float: left; margin-left: -2px; margin-top: 0; padding: 0 12px; height: 34px; }
.newsletter-popup-form .wysija-input { border: 1px solid #ccc; border-radius: 5px 0 0 5px; box-shadow: 0 1px 1px rgba(0, 0, 0, 0.075) inset; color: #bfbfa6; font-size: 13px; padding: 7px 12px; width: 100%; }
.newsletter-popup-form .checkbox { color: #777; font-size: 11px; }
.newsletter-notification-form > .vc_column-inner { padding-top: 0 !important; }
.rtl .newsletter-popup-form .wysija-paragraph { float: right; text-align: right; }
.rtl .newsletter-popup-form .wysija-submit { border-radius: 5px 0 0 5px; float: right; margin-right: -2px; margin-left: 0; }
.rtl .newsletter-popup-form .wysija-input { border-radius: 0 5px 5px 0; }
Best Regards.
Hello, actually I’m not from wordpress and I would like to know what possibilities I would have with your theme for my architecture.
I’d like to have a first level collection like this.
Ex : “Clothing” page with only displayed sub collections (between 6 and 10 ex : T-Shirts, Hoodies), SEO text and maybe some products displayed.
Second level, ex: T-Shirts
I would like to have displayed the third level collections above (Ex: blue t-shirts, red t-shirts) with all the t-shirts displayed below.
If you can tell me if this kind of thing is possible with your theme and how I can do it would be very nice. Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You want to Add Category and then Su-Category under it and then you want to show Products under Sub Category, This is how you want right?
If yes then yes you can do it easily with Porto WordPress.
Best Regards.
Sorry I’m not from wordpress.
To be sure, with your theme can we customize all the pages of our site? I mean, have completely different collections or product pages for example? Can we also have different “Related product” or “Frequently purchased together” sections for each product? Thank you.
Hello,
Yes, you can Customize all the pages of your site using Porto WordPress Theme.
Sorry to say that but Related Product section is the default section you can turn it ON/OFF and change the Number of Column, Change Heading etc.. by using Theme Options but not directly by editing it.
Best Regards.
After install, i see Shop9 layout is NOT same with demo. Plz help me… My website: https://sanchalia.com/ Demo: https://www.portotheme.com/wordpress/porto/shop9/
Hello,
I have just confirmed from the Technical/Customer Support Department and they told that they replied your same issue support ticket #82317 couple of hours ago, Please check your ticket reply and reply to your support ticket accordingly if you have any issue.
Best Regards.
Hi support,
My client is very interested in your theme for the creation of your online store, but he needs to have the product stock quantity field synchronized with the physical store’s product management software. He does not intend to synchronize all the product info, but only that when the product is sold in the physical store, the quantity of the product in stock is automatically updated on the website and vice versa. Is it possible to do this in Woocommerce? How could the website communicate with the existing pos / management software?
Thanks for the tips on this.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but by default WooCommerce does not provides the functionality for integrating the site with a physical store or POS, You have to use any third party plugin for it, we have not tested any of the third party plugin with the Theme yet for this purpose so we are unable to suggest you for it, but the plugin built on proper WordPress and WooCommerce standards then it must have to work with Porto WordPress smoothly as well.
Best Regards.
Thank you for your reply!!
Most Welcome!!..
Hello,
The One is the Main Menu has been set under Header Builder as showing in this screenshot: https://ibb.co/JvYBMV4
and you can change the Main Menu Items from Appearance >> Menu as showing in this screenshot: https://ibb.co/kJjKVZx
And you can create a new Menu and set it as Secondary Menu as showing in this screenshot: https://ibb.co/SQfN2Sm
and then use/set Secondary Menu Item under Header Builder at any place in the header as per your requirements as showing in this screenshot: https://ibb.co/x2kFxSX
This is the only possible way.
Best Regards.
Hi, support reset my licence so I could use Porto on another site. I haven’t ever actually used it yet.
I have reinstalled porto and activated it successfully. My PHP meets all the proper criteria to install a demo.
However when I try and install both wpbakery and revolution slider plugins they fail. Is it because my support agreement has expired?
I also tried downloading from here https://sw-themes.com/activation/porto_wp/download/plugins.php?code= code ommitted but it says my code is not valid.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
&
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Thanks, I’m sorry for the confusion. I just want to install the Porto “Main Demo” Demo and it says I have to install wpbakery and revolution slider, but when I try and install it via the wizard, both plugins fail.
Hello,
Please try to Install those plugins from Appearance >> Install Plugins one by one I am sure you will not finds this issue, Setup Wizard will generate this type of issues because of server requirements not meet the latest Theme minimum requirements or any restrictions from server side which does not allow the site to communicate with our internal server.
Best Regards.
Hi, thanks for the reply. I just tried that and got the error below for both plugins:
Downloading installation package from https://sw-themes.com/activation/porto_wp/download/plugins.php?code=5f687dac-1644-464d-a1e7-2b221e20b7f4&domain=XXX&plugin=revslider…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hello,
Now, Please Download the latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And Install it manually on your site.
Best Regards.
That’s perfect, thanks again.
Most Welcome!! 
Hi, I actually have never used the porto theme after initial installation. Would you mind resetting the purchase code so that I can install it on a new site? Thank you.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you.
Most Welcome!!!..
Hello,
Please go to Appearance >> Widgets >> Social Slider Widget and change the Instagram Name from there as showing in this screenshot: https://ibb.co/wKhtnd5
Best Regards.
Hi, I can’t find Social Slider widget as you show https://ibb.co/syFnGq9
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.
Best Regards.
Is it possible to hide the featured image in the single post pages?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-post article.post .post-image {
display: none !important;
}
Best Regards.
It’s been a while since I update the theme, now I have 3.5 installed, I would like to update to 5 any suggestion?, I’d try to do it with file manager but get errors. Thanks in advance
Hello,
You have missed a lot of Theme updates in between 3.5 to 5 and we have added/include/remove a lot of options and features in between updates of the Theme, and the design of the Theme has also been changed a bit, You can check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i bought your theme, but my customer dont like it, so i purchase another one, and i want to use this theme in one of my websites… but code already used… sooo… that means i wont use the theme never?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thanks you a lot, another question, my server die when i trie to export any demo, and thats the server i have atm u.u any other way to export demo? i just want shop one for my shop! 
thanks
Hello,
Export or Import?
If you are talking about Import then you can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And if you are talking about Export then you can simply use WordPress Export from WP-Dashboard >> Tools >> Export.
Best Regards.
successfully updated WPBakery, not working, not active, enabled
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so our experts will check it for you and solve it on your site.
Best Regards.
hello WPBakery Page Builder I can’t update, the page is not working.How can I update it?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
I’m using a video as background within a row, but on panel it ask for a jpg file with the same name as the video. The error comes from isotope.pkgd.min.js?ver=6.1:20
Can you help?
Hello,
You need to first open row settings and scroll down there you can see use background video option just enable it and put your video link as shown in the screenshot: https://jmp.sh/61YKg7W
After that go to design options and there set paddings for row and check your issue will be solved as shown in the screenshot: https://jmp.sh/A7YBr8W
If this does not work for you then please generate a support ticket via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
The issue was a request from a .jpg file with the same name from the .mp4 video. This was not a configuration question. I’m inspecting the element again, and it seems the problem disappear.
Anyway, thanks for the support!
Sound’s Good!!!
Most Welcome!!
Having issues with my website display, the products are distorted, when i disable the porto_functionality plugin then everything looks good but also removes the functions of the pages…https://kreativecreationgh.com/product-category/paint/
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 16/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Do you have “Infinite Scrolling” in theme?
Hello,
Yes, you can turn ON/OFF the Infinite Scroll for Shop page from Porto >> Theme Options >> WooCommerce >> Product Archives: https://ibb.co/yyHYrkr
Best Regards.
I mean Infinite scrolling on the small section area – not over all pages. Like pagination in some categories but use infinite scrolling instead. Can you suggest how to?
Hello,
Sorry to say that but this is not possible to set Infinite Scroll for only small section of particular Category only.
Best Regards.
Hi,
Would like to know if has a feature, where I can add a default image which will display at all social media, when share the website url.
Thanks.
Hello,
Most of the Time, Featured Image is used for this purpose and you can simply add/insert/set the featured image for your site pages/post/products/custom-post-types by editing it easily.
Although no specific option for it, Please read this thread:
https://codedcreative.co/set-the-image-displays-website-shared-social/
Best Regards.
Dear Support,
My web is not “responsive” for movile, or is not showing as responsive. I would like all the home slider covers the movile screen. Can you tell me what button to press in the theme options? (I don’t have any pluggin for the sliders), just an image. Revolution slider integrated is neccesary ?
www.candleart.es
thanks, regards, Joaquín
Hello,
Please copy and paste the below given CSS code to the Home Page Custom CSS section by editing the Home Page and save changes and check your site after removing the mobile browser cache: https://ibb.co/LCD1H6s
& https://ibb.co/BVm3FV7
@media(max-width: 767px){
.page-image.single {
height: 200px !important;
}
.page-image.single .page-slideshow {
height: 200px !important;
}
.page-image.single .page-slideshow .owl-stage-outer {
height: 200px !important;
}
.page-image.single .owl-stage {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail img {
height: 200px !important;
}
}
Best Regards.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
