19067 comments found.
Hi, I wonder if the buying of the theme include graphic and images as vectorial graphics, etc. I need personalise my website completely and I don’t know if your demos have enough images and graphics. I wait your responses, Thanks
Hey,
the images/media you see on pre-built websites works on different licenses so it depends which images you want to use on your site exactly. Some of them operate under a free license, some we made ourselves but for some, we bought licenses. So basically, if you want to use these last images legally, you need to buy their licenses as well.
Best regards,
Muffin Group team
Please after install the one click demo the revou slider and all other plugins is not show to unstall form plugins manger —https://prnt.sc/rbyi7e —-
how to install ?
Hey,
you have to install bundled plugins from BeTheme Options > Install Plugins section first.
Best regards,
Muffin Group team
Hello, can I use elements like accordion and counter also in blogposts, or only in pages?
Hi,
items/shortcodes you can use anywhere where you use WP editor or Muffin Builder. So, if you use one of above, then you can use those items on single post pages.
Best regards,
Muffin Group team
Hi, have a license with expired support but a vital function is not working: theme update error:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1) Downloading update from https://api.muffingroup.com/theme/download.php?code=xxxxxxxxxxxx… Unpacking the update… Installing the latest version… Theme update failed. An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Please advice. Thank you
Hi,
the error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look.
Notice! Please do not forget to attach your license key in the message.
Best regards,
Muffin Group team
Dear Team, can you take a look at this site: https://www.rh-umwelt.de/de/unternehmen/menschen/ Do you see the hoover effect over the photographs of the persons? Can I do something like this with your theme?
Looking forward to you answer! 
Micha
Hey,
we have similar hover effect on some items but if you ask for a block with custom content that appears on hover on photo, then we do not have anything like this included, sorry.
Best regards,
Muffin Group team
Hello.
I bought this theme yesterday. I asked for a refund due to a problem using Page Builder. Please review my request.
Hi,
if you have any questions about your request, please use contact form which is on the right hand side at https://themeforest.net/user/muffingroup#contact instead.
Best regards,
Muffin Group team
Hey my icons doesn’r show and the shop car on top either
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi is there any way we can use this theme as job listing in a page
I see career page in a demo but I need a view more button to see details and apply form in each job detail page
Hey,
we are sorry but we do not have such functionality included by default. You definitely have to look for 3rd party plugin.
Best regards,
Muffin Group team
Hi, Sorry i am looking for a job portal module so is there any way i can get refund if possible as i bought it before your comment.Will consider this theme in future. Thanks
Please send us private message thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may help.
Done. Thanks
No problem.
Have seen my private message for refund
Have you seen my private message for refund. Waiting for reply.
Yes, we have.
Hi, do you offer a solution for variation swatches on the product single page and category?
Hey,
what variation do you mean exactly? Please explain.
Best regards,
Muffin Group team
WooCommerce color variation for products
This is WooCommerce feature and it has nothing to with the theme itself 
For more details about product variations, please check Woo doc.
is there any way to change the layout of the “Blog Masonry 2-4 column” style to 1 column (the same style but one column ?)
Hi,
we are sorry but there is no such option included.
Best regards,
Muffin Group team
I know, about that but is there any way of fast change it in CSS ?
Sorry but it is not possible just with custom css.
src=”https://mitech2u.com/wp-content/uploads/2020/02/Laptop.jpg” link=”” link_image=”” border=”1”][divider height=”20”]Laptop’s Price List – Updated Feb 2020[/popup] How do i change the button color of the pop up?
I would like to have theme button color …please help. thanks
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hey Muffin! I am struggling with getting the background to work for the creative always open header. I am using the code #Header_creative { background-image: url(“path-to-background”) !important; } yet there is no image. What could be impeding the image from showing? Or is there another code? Thanks!
Hey,
please send us link to page/s where you would like to do above modification first so we can have a closer look and provide best possible solution.
Best regards,
Muffin Group team
I will send you the login creds as the site is in maintenance mode. See you there! Thanks!
I accidentally figured it out so for now, I think I’m all set!
Great, thanks for the update.
Is it possible to add entries from a custom field to the page that lists all portfolio iteams? I.E. I would like to list Month, Year for portfolio items both from the past and in the future. I created a custom field for all portfolio posts called “month_and_year” and would like to show the value next to the post title on the listing page. Example: https://imgur.com/a/zUPtZNB
Hi,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Best regards,
Muffin Group team
I know it is a customization. I was hoping since I had purchased several licenses I may be able to get some guidance on where the file that controls that may be – I have searched the theme and can’t find a thing.
Sure, if you just want to know which file is responsible for portfolio items, you can find them under /includes/ folder. Any file with “portfolio” name is responsible for portfolio.
Thank you, I located the file. I can get the field contents to show up, but even though I am inserting them into the code within the H5 tag the title is in, the content shows up way above the title out of place. I have included a screenshot of the code and a screenshot of the result – any help would be greatly appreciated!
Site result: https://imgur.com/rC9teSj Code insert: https://imgur.com/xx3UvpV
~ Solved, thank you for your assistance.
Great, thanks for the update.
I just bought this theme and am building for a client of mine. The client wants to use Elementor for adding content…will this work with the BE Theme?
Hey,
we did not tested Elementor plugin yet so we can not confirm its compatibility but as far as we knows, some of our customers tested it themselves and says that it works fine.
Best regards,
Muffin Group team
Hi to all!
I’m trying to find why breadcrumbs showing Home for my homepage although I’ve set different name for my home(static)page…
Is there an easy way to fix this?
Thanks, Ivan
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi there, I am in the process of moving a website across to our hosting – the theme was purchased by their current hosters, it is very out of date including WP Bakery Plug in, we are having issues updating to the current version – it shows the theme is registered but did not download the updated package successfully – we have tried a few times but it appears it is a licensing issue – I have the licence details – is it possible to move this purchase into my theme forest account so that I can deal directly with you to get this resolved for our client? Please let me know if you need anything else – you can email me directly on jenny@flutterfliesdesign.com
Thanks in advance and I look forward to working with your theme
Jenny
Hi Jenny,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hi there, yes that is correct, the person who built the site purchased the theme, how can I get his purchased licence transferred over to me, so that I can discuss theme update issues with you directly?
Just ask him for access to support forum and post your questions there.
If I purchase the licence code myself – I am assuming you can then provide me with the support as to why the theme and WP Bakery plug ins are not updating?
I see there is an option to de-register the licence and then register it – is that likely to fix the issue we are facing here?
Yes, this might be the fix but we can not guarantee it would work on 100%.
would the best option be for me to purchase our own licence and then if it still doesnt work, i can get in touch for support?
This might be the best option of course.
I have now purchased a licence and still not able to update the theme without an error code, so I have sent a support request, hoping you can resolved this urgently – thanks
Sure, our support team will respond on your message as soon as they check.
Hi.
Can you explain me in which row the css changes will be load in the theme? i ask because since my last theme update the changes in the betheme > theme options > additional css have no effect. if i write this css code in the theme customizer it works.
you have expanded some of the theme in the past and I have not followed every change. Therefore I would be interested in whether there is now a possibility to change the height of the header area. i think it’s the ID= Top_bar (where the logo and the mobile menu is included)
at the moment the standard height is 61px and I would like to increase this to 70-80 px, whereby the hamburger menu, the search icon and the logo should remain horizontal in the middle (space from top and bottom the same) . or is there this option and i overlooked it?
thanks for tips
Hi,
if you refer to BeTheme > Custom CSS & JS > Custom CSS section, this is the most right section to use custom css and it does work of course. However, if you have any problem with the theme, please send us private message via contact form that is on the right hand side at https://themeforest.net/user/muffingroup#contact so we may help you.
Best regards,
Muffin Group team
Does entrance animations not exist for the Zoombox?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so may take a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
92388c4f-6648-4af4-8805-c54e34343d7* deregister but still hold?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
You should never share your license key here as it is public and everyone can see it. Now, anyone can use your license key. If you have any further questions, you should send them privately via contact form that is on the right hand side at https://themeforest.net/user/muffingroup#contact
hi do you have any demos that would be could for printer copier technicians?
Hey,
we have some pre-built websites you might be interested with. To check them, please go to https://themes.muffingroup.com/be/splash/ and from the sidebar on the left side next to the demos, click Technology & Computing filter.
Best regards,
Muffin Group team
i checked that but couldn’t find anything that seemed very close. 
If you can not find anything that meets your need, then unfortunately we do not have any other demos except those listed on splash.
ok thanks!
