19067 comments found.
Hello, how to do account icon in menu? See attached. Screenshot is from your site at https://themes.muffingroup.com/be/splash/ ..... here is screenshot: http://leteckaposta.cz/uploaded/295628250
Hi,
this icon is not a part of the theme. This is svg.
Best regards,
Muffin Group team
Yes, of course. How to add icon into the menu? Icon with account info.
You can add any icon you see on https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons by using the html. For more details, please read this topic.
How can I get back a license I bought but since my customer didn’t pay me I don’t want to use it with him and I want it for another use?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
How can I contact the support team? I bought a Betheme and it didn’t upload the new versions
Hey,
you can contact with us private via contact form that is on the right side at https://themeforest.net/user/muffingroup#contact (make sure you are logged-in to your TF’s account) or via support forum.
Best regards,
Muffin Group team
Could you confirm WooCommece 4.0 compatibility? I know it was only released yesterday but its a major update so just wanted to see if you have tested with the beta’s/release candidates at all?
Hi,
yes, BeTheme is compatible with WooCommerce 4.0.
Best regards,
Muffin Group team
Hello,
I had this theme registered in a domain but that domain doesnt exist anymore and now i want to use it in another site and it doesnt work (Purchase code already used. Please deregister purchase code and remove theme folder),
can u help ?Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi,
Thank you very much for the fast reply, it worked!
Cheers
You are welcome! 
Hello Is the new template version suitable to PHP 7? Thank you
Hey,
yes, BeTheme is compatible with PHP 7.x versions.
Best regards,
Muffin Group team
Hi!
I added a YouTube link to the video content block, but I am receiving an error when trying to play the YouTube video. What am I doing wrong? You can try yourself on the website: https://zookiperformance.ch/rentabee/#so-funktionierts
Thanks for your help.
Hey,
please read the notice next to the field where you put link. You should put VIDEO ID and not complete link
Best regards,
Muffin Group team
The Slider Revolution Need to Register All Unlock Premium Features ?? Why
Hi,
purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:
https://help.market.envato.com/hc/en-us/articles/213762463Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.
P.S. Your question should be sent to plugin’s author as it is independent of us.
Best regards,
Muffin Group team
i have buy theme by mistake how to take refund. i want refund in wallet so that i buy another theme
Hi,
please send us private request thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on your case.
Best regards,
Muffin Group team
I have removed the registration in the test domain, now I try to put it in the correct domain but it doesn’t let me
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello, how are you doing? please, how can i set search result page like this demo: https://themes.muffingroup.com/be/3dprint/?post_type=product&s=Cog Thank tou very much!
Hi,
this is shop search and its layout is reserved for WooCommerce only. If you use WooCommerce, you can change it under BeTheme Options > Header & Subheader > Extras section to Icon | Search Shop Products only.
Best regards,
Muffin Group team
Thank you Very much!!
You are welcome
Great multi purpose theme.. does this mean i can use this theme on different websites in order to take advantage of its multi purpose designs? or do i need to buy 1 license per site (which pretty much makes multipurpose feature useless)
Hi,
according to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
How does woocommerce use muffin builder
Hi,
please explain, what do you mean exactly because we are not sure.
Best regards,
Muffin Group team
Is it allowed to continue using the images from the prebuilt websites or do they have to be replaced?
Hi,
the images/media you see on pre-built websites works on different licenses so it depends which images you want to use on your site exactly. Some of them operate under a free license, some we made ourselves but for some, we bought licenses. So basically, if you want to use these last images legally, you need to buy their licenses as well.
Best regards,
Muffin Group team
Hi guys. Why cant we add custom HTML? We’re adding some code for analytics (hotter) and when we add code it shows up on the site’s front end. Please help.
Hi,
you probably use CODE item which is for code presentation You supposed to use COLUMN item which parse any html instead.
Best regards,
Muffin Group team
How can I get back the licenses I bought and currently no one is using them, and they’re all mine. Thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
This is the mistake I make: {error registered licenses for this purchase code and username”}
In such case, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
I am developing another website and would like to use a license. I already took a license from the previous site and excludes all folders from the theme that was installed, but the message still appears: saying that it is already installed on the other site. How can I solve?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello, I created a portfolio page here https://sale.gokitchenandbathstudio.com/portfolio/ and I used the order by “Date” but the image thumbnails are not displaying with the same size, it scatters all over and it wasnt like that before, regardless of the image size or “order by” that i use.
How can I set the thumbnails to display in the same size?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
My BeTheme can’t upload from version 21.3.8 to 21.5.6.1. I click the button but it tells: An error occurred while updating Betheme: The package could not be installed. The package contains no files. In one moment my site just stopped working. Revolution slide, WPBackery – they only provide to Delete and to Update (But update is failed).
All the plugins failed to upload as well.WHAT TO DO???
I even can’t see the answers on support page because my support time is ended! OMG!
I found the solution. All because I renamed website!
Great, thanks for the update!
(same as Montevino)
Hi, have a license with expired support but a vital function is not working: theme update error:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1) Downloading update from https://api.muffingroup.com/theme/download.php?code=xxxxxxxxxxxx… Unpacking the update… Installing the latest version… Theme update failed. An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Please advice. Thank you
PS! I’ve changed the domain on my site from konsulten.no to winther.ceo.
Tried to deregister key and register again and get the following message: Purchase code already used. Please deregister purchase code and remove theme folder on: konsulten.no
Pls advice
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Thank you! Solved. /BR, Eddie
You’re welcome.
