23208 comments found.
Do you have any plans to make the template AMP ready ?
Hello, @ligogeorge,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understand.
Hello, I have problems when trying to install:
1. WPBakery Page Builder, Revolution Slider: error”Download failed. A valid URL was not provided.
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin. “)
2. Contact form, Woocommerce: error “Something went wrong with the plugin API.”
Please advise.
Thanks,
Hello, @linkpointdevops,
1. Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and Install and Activate the plugins from there one by one I am sure you will not finds this issue anymore, Otherwise, you can download and install the latest plugins from below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2. This is not the Theme issue but this is your plugin API or permission issue, please read and follow the instructions written in the below-given thread:
https://wordpress.org/support/topic/something-went-wrong-with-the-plugin-api-3/
Regards, P-THEMES.
How can i set events taxonomy design up like on the “band” demo? Did you have any other demo with good events taxonomy design?
Hello, @digitalfarseer,
In Band Demo, the Event Custom Post Type design has been Made using Custom CSS and JS, you can simply Import the Demo on your site.
And you can check all our Pre-Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi – after the latest theme update the comments/reviews on Woocommerce products are broken. When you click on Reviews it now always shows the last page of the reviews, not the first. When you click on any other page it will not work. Nothing happens. Screenshot here: https://imgur.com/a/nmdb8F0 and this is the link: https://ismile.ee/pood/hammaste-valgendamine-kodus-beaming-white/
Hello, @firzen,
This Review Tab is the default WooCommerce Tab and it is the default functionality of the WooCommerce, please check once with the default WP Theme like Twenty Twenty to check its behavior with the Theme, If it will work same with default Theme then it means this is WooCommerce issue and you have to contact the WooCommerce Support.
Regards, P-THEMES.
Hi – i can’t really check with a different theme as it is an active website with hundreds of visitors and purchases each day. What else would you recommend?
Hello, @firzen,
Simply clone your site on a test site and then try to debug.
Regards, P-THEMES.
Hi, it is still broken when i use 20-20 theme, the reviews start showing from last page when i click on “Reviews”.
The only difference is that when i click on Page 1 with 20-20 theme then it will load. With Porto on ismile.ee i cannot load other pages.
https://imgur.com/a/WQDtct3Hi – actually never mind. I fixed it by enabling to show all comments on 1 page without pagination. Ignore please.
Hi, I have allready buy and start customize your theme but I have issue. When I change colour on top header, main header and anything else it does not change colour. What happen’s. I have clear cache from web brownser
From wizard I have create porto child. There is problem with this?
Hello, @bill_ch,
No, This is not the Child Theme issue but this is your server/site cache issue OR the file permission issue, please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
I tryied porto-styles delete folder and brownser cache delete again but nothing. I host my website on localhost so I have not be able to apply settings for cdn
Hello, @bill_ch,
Please try to make your site on Live server as a test site and share the site WP Admin Login details with us via our support system so we will check and solve it for you on your site.
Regards, P-THEMES.
Ok. Next days I will contact via support system. Your support is 24/7?
Hello, @bill_ch,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hello, @bill_ch,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
In social share don’t have option for instagram, now a days most of business come from instagram also kindly consider as to include instagram also… waiting for your update..
Hello, @muprabakaran,
Yes, Sorry to say that but there is no such option for Instagram for now but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
I’m using shop 32, and I am wanting to know how you can get the main menu items in the sticky top header, while using the side menu.
Thanks
Hello, @daschenbrener,
In Shop 32 the header has been made using Header Builder as showing in this screenshot: https://postimg.cc/06vkPLNb
And how it works let me explain you.
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
And the Menu is the Main Menu and has been set as Sidebar Menu from Porto >> Theme Options >> Menu as showing in this screenshot: https://postimg.cc/FYnLsy6M
Hope it make sense and all clear now.
Regards, P-THEMES.
Thanks for your reply, i’ve been able to add the menu in the bottom row, through the header builder, but i cannot make it invisible when the page is up and the side menu is showing
https://pasteboard.co/J1TOFdf.png
but it works when it is up
https://pasteboard.co/J1TP5ES.png
And here is my header builder
what am i missing
https://pasteboard.co/J1TUEiB.png
Thanks in advance
Hello, @daschenbrener,
So now you want to hide the Main Menu when not sticky and show the Main Menu when sticky from Header right? If yes then you have to hide it using Custom CSS only. please share your site URL so that I’ll check it for you.
Regards, P-THEMES.
yes so when not in sticky, i want the side menu to show, with no bottom row in the top header showing, and when in sticky, to show, with logo the bottom row in the header and no side
I will send you my url in a message to you
Hello, @daschenbrener,
Yes, please share the URL via our support system so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
just put the ticket in
86214
Hello, @daschenbrener,
Now please be patience, once your support ticket will resolved you will get the reply of your support ticket till that please be patience.
Regards, P-THEMES.
Hi, is it possibile to set a default Page Layout for a custom post type that is not Member, Portfolio, FAQ or Event? Maybe editing the file functions.php where it is declared? Thank you
Hello, @stemoga,
No need to write any code for changing the pre-Built Custom Post Types default Layout, you can change it easily from Porto >> Theme Options:
Member >> Member Archives
Portfolio >> Portfolio Archives
Post >> Blog & Post Archives
WooCommerce >> Product ArchivesSimply you can change the layouts from there as per your requirements. If you want to change the layout of your own newly created Custom Post Type then it requires Customization and you can contact our Customization team for paid Customization services or hire any developer.
Thanks for your understand.
Hello!
I have a problem. I made a new sidebar, but when I drag and drop some widget in it, it doesnt save – after refresh sidebar is empty!
I deactivated all plugins, but the problem remained. I have latest wp and porto version.
Can you check this on your end?
Hello, @arturs4,
I have just checked your site now and finds that you have currently Installed and Activate the server cache and site cache plugin as well as showing in this screenshot: https://postimg.cc/7bk7tF65
I have also tested it now on my test site and it is working perfectly fine at my end on my test site, you can test the Theme on Localhost OR any other test site as well.
Please first flush the server cache and then deactivate it till you are in the development process and then you have to find and delete the cache folder under wp-content OR wp-content/uploads and then you have to Login into your WP and flush all the cache using plugin of cache you are using on your ite and deactivate all the third party plugins including the cache plugins as well and finally check/test your site after removing the browser cache, I am sure you will not finds this issue anymore, and if yes then remain all your site third party plugins deactivated and also the server cache as well and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site but after extending your support extension because your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
I found the problem – the sidebar didn’t work if there were specific Latvian language letters like ā ē ū etc. used in sidebar’s name. I suppose this is a problem with WP, not your theme.
Hello, @arturs4,
Yes, For making it sure you can once check with the default WP Theme like Twenty Twenty as well.
Thanks for your understand.
compatible with Wordpress 5.4?
Hello, @ElCegu,
Yes, The latest Porto WordPress version 5.2.2 is fully compatible with the latest version of WordPress 5.4, you can go with it.
Regards, P-THEMES.
Hello,
I’m trying to set a portfolio like this https://www.portotheme.com/wordpress/porto/portfolio3/portfolio/small-slider/ but I´m been unable to add more than one image. I just can add the featured image.
Please could you let me know how can I set a gallery image like the link?
Thanks.
Hello, @Teveoonline,
Please go to Appearance >> Install Plugins and Install and Activate the Dynamic Featured Image plugin and then go to Portfolio and edit the particular Portfolio and at right side you will find the option of multiple Featured Images and you have to set it from there and it will work for you: https://postimg.cc/JtrR1fMH
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/01/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi guys. I bought the theme and installed it on a site. Portfolio section not showing up on the backend. Disabled all 3rd party and nothing. Help please!
Hello, @afrogiova,
Please make sure that you have turned ON the “Portfolio” custom post type from Porto >> Theme Options >> Portfolio as showing in this screenshot: https://postimg.cc/d78X6s5S
Regards, P-THEMES.
Hy! i try to put the header bakground to black, but the theme don’t respect it. But when i put directly in a page it does. please i need this fixed
Hello, @alextremps,
This only because of one of the two reasons, The cache or the File permission issue, please read and follow the instructions written in this article, I am sure it will help you in solving your issue:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/03/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello
I’m encountering a bug in this particular case: Theme options > Header > Search Form.
if Search Layout is ON if Search Content Type = Product si Show Categories NO
Search Placeholder = the text does not appear on the site
there is also a display bug because the magnifying glass logo is in the middle, and auto-completion doesn’t work.
Thanks
Hello, @formatique.
This is not the bug but you misunderstood its functionality. That Placeholder only works with Live Search, not with Yith WooCommerce Ajax Search Functionality.
So in order to work that Placeholder, you have to turn OFF the Yith WooCommerce Ajax Search plugin and turn ON the Live Search under Porto >> Theme Options >> General >> Site Search and it will work for you:
https://postimg.cc/kDHNWJXQ
https://postimg.cc/06979rcs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi friends, I need help to solve the product carousel problem at Porto Thema. I do not want out of stock products to appear in the “Porto Product Attribute” and “Porto Best Selling Products” product list.
This is the code that works for home. The object of the home is “Porto Recent products”. In the code I wrote and it works, it appears in the second line as ‘recent_products’.
add_filter( ‘woocommerce_shortcode_products_query’, function( $query_args, $atts, $loop_name ){ if( $loop_name == ‘recent_products’ ){ $query_args[‘meta_query’] = array( array( ‘key’ => ‘_stock_status’, ‘value’ => ‘outofstock’, ‘compare’ => ‘NOT LIKE’, ) ); } return $query_args; }, 10, 3);
First question: for the code to work on the object “Porto Product Attribute” on the product page, which object name should I replace ‘recent_products’ in line 2 with?
Second question: in order for the code to work on the object “Porto Best Selling Products” on the product page, which object name should I replace ‘recent_products’ in line 2 with?
Third question: the object name ‘woocommerce_shortcode_products_query’ in line 1 will work for the object “Porto Product Attribute” and for the object “Porto Best Selling Products”, correct?
Thanks.
Hello, @edenilsonalves,
Sorry to say that but this is not possible using Theme Options and nor this is only possible by changing the simple code in one file only, those elements templates files are seperate and working/functionality files are seperate and you will find all the the files under wp-content/plugins/porto-functionality/shortcodes and you have to customize those files as per your requirements, here we only provide our dedicated support for the Theme Options related issues only and as this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Thanks for your understand.
Hi. How are you?
Can you reset my license, please? I have to delete then because of a plugin incompability.
Thanks.
Hello, @codebisnis,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How do I migrate my template to Guttenberg?
Hello, @Imre81,
Sorry to say that but this is not possible, you have to start from Scratch with Guttenberg plugin.
Regards, P-THEMES.
Hello there I use Construction of your theme. I want to add a picture to the main menu. I made 4 lines to the drop down menu. How can I add a small picture?
Hello, @keremsenyuz,
Please watch and follow the instructions showing in this video I have created for you: https://jmp.sh/x954ft8
Regards, P-THEMES.
to add a single picture that you show in the video. I want to add a picture for each line in the menu. How can I send you a sample picture?
to add a single picture that you show in the video. I want to add a picture for each line in the menu. How can I send you a sample picture?
Hello, @keremsenyuz,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, do you have a form for bug reports?
Hello, @TOPA_Sven,
Sorry to say that but do not, Please share your issue here or via our support system so that we will check it on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Its not a big deal, but when you use the WPBakery Page Builder for a blog post and then add the Masonry Media Grid element and set it to lazy loading, all the featured Images dont load. Not only in that post, but also on the archive page and all other posts. When you delete the element, the blog images load again.
Hello, @TOPA_Sven,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Regards, P-THEMES.
Hey. Nice theme! So I like different elements of different shop demos. Is it easy to create a homepage that had the header from one, the newsletter signup from another, the footer from another, and so forth?
Hello, @OmriS,
First of all, thanks for showing your interest in Porto WordPress.
You can simply use the content of different Demo’s to your site using Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And if you want to use the different Demo’s Header and Footer on your site, you can simply create it easily as per your requirements.
Regards, P-THEMES.
well thats bloody fantastic! Thanks for the quick reply.
