23241 comments found.
Hi,
Could you please reset my purchase code?
Hello, @yunusemre0,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
great services, thanks
Is the theme update automatic? If it is automatic; I make some changes to the themes. I do not use child themes. So is there an option for manually updating the theme?
Hello, @lilbilisim,
The Theme will not auto update, You can manually update it using the article given below:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
support at astonishing speed 
thank you so much
does it support the Arabic language? any example to see in arabic?
Hello, @kamol85,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully RTL ready and support the Arabic language as well, Here is one of our Customer site not Arabic but Persian:
https://aksaya.ir/
You can check all the Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Thank you for your prompt reply, I want to create a cosmetic shop in Arabic and English what I need? Porto and what? can I get your full support and you can use my site as an example?
Hello, @kamol85,
If you only want to translate and use your site in single language then you can use Loco Translate plugin as showing in the video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=42s
And if you want to use your site in Multi languages then you have to use WPML or Polylang plugin for it.
Regards, P-THEMES.
Great I shall use just arabic languge.
can I test the them before buy it to see the arabic translate?
Hello, @kamol85,
Sorry to say that but you can not use the Theme before purchasing it.
Regards, P-THEMES.
Hello,
How can i change the of CALL US NOW +123 5678 890 theme Architecture & Interior Design – i couldn’t find anywhere. https://www.portotheme.com/wordpress/porto/architecture/ Thank youHello, @tranducquan,
That is set under Header Builder, you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and https://postimg.cc/7fWjLQfm
Regards, P-THEMES.
Hello, Is Porto 5.2.2 fully compatible with Wordpress 5.4 ? Can I update wordpress right now ? Thank you.
Hello, @Moun18,
Yes, The latest Porto WordPress version 5.2.2 is fully compaitable with the latest version of the WordPress 5.4, you can update it.
Regards, P-THEMES.
Hi, I look for a e-commerce theme with options. For example:
1. Choose a T-shirt and click next. 2. Select a specific motive (printing) that you want printed on it. 3. Preview and confirm – then pay…
Can this theme work like this or do you know any that do
Hello, @Mrnicoo,
Sorry to say that but this is not the default functionality of the Theme and WooCommerce, you have to use any third party plugin for it as per your requirements OR Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Thanks for your understand.
How to remove categories which dont have active products from menu temporarily until those products are added?
For instance, If we dont have Apple iphone in stock, Apple Iphone category should not show until it is back in stock.
Hello, @gmanz73,
If that Category in Main Menu then you have to remove it manually from Appearance >> Menu as per your requirements.
&
If that Category in Sidebar Category Widget then you have to use Custom CSS and triger the particular Category ID for removing it.
No any other possible option, As this is the default functionality of the Theme and WooCommerce, so you have to Customize the Theme and WooCommerce Core files for it as per your requirements.
Regards, P-THEMES.
Greetings, We would like to ask if there is an option that enables product tags to be included in search results. We tried using plugins that do this, but they either break the search bars style or they break search result URLs.
Or if you can provide the customisation service for enabling this feature.
Hello, @stefanos78,
First of all, thanks for showing your interest in Porto WordPress.
No need to use any third-party plugin and nor it requires Customization, But Porto have Searched by Tags option by default: https://postimg.cc/3yFKFwkq
Please watch this video how it works:
https://www.youtube.com/watch?v=djMOuadv570&t=120s
Regards, P-THEMES.
Hello,
Thank you for the info, it was to the point but we shown it to the client (we are managing a website for a client with your theme) and they would want product tags to work with normal searches as well. Not only to be shown in live search results but be included in search page results that is.
We managed to include SKUs with “Search By Product SKU – for Woocommerce” plugin in search results. But we cant find a plugin for product tags to work as well, without causing other problems.
Is this something you can enable in the clients eshop with customisation? Let me know if you require more info.
Hello, @stefanos78,
Yes, you are right, Search by Product Tags only work in Live search not as Normal search, So obeviously if you want that functionality to work as Normal search then it requires Customization and for that you have to contact our Customization team for paid Customization services they will let you know all about Customization.
And Sorry to say that but we have not tested any of the third party plugin for this reason with the Theme yet so we are unable to suggest you on it, you can try with any third party plugin.
Regards, P-THEMES.
Thank you for the information, I will ask via the customisation email.
Most Welcome!!!
Yes Sure you can
When I add variable products to checkout, there is no information of the chosen variants in the order overview – how can I change this?
Hello, @Mosqk,
Sorry to say that but yes you are right, There is no such Option in the Theme for showing selected variations of the variable products on checkout page, this is the default functionality of the Theme, for now this requires Customization, Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Thank you for the fast answer. I just wanted to add that this feature would be extremely valuable for a number of ecoomerce porto users, as the checkout for customers is used to check their order again in the overview and this has been proven to lead to more conversions. Unfortunately, this advantage is not given if no product variation is displayed. Furthermore, there could be legal problems if a user of an order places products that are not clearly listed. It would be great if this development team could take care of this problem
Hello, @Mosqk,
I can understand and really appriatire your suggestion, As I told you that While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
password remember me Login
I want it to be in sequential form. On mobile and desktop
Hello, @lilbilisim,
Sorry to say that but this is coming from WooCommerce and the default functionality of the WooCommerce and there is no such option in the Theme or WooCommerce plugin setting to change the sequential form, This requires Customization.
Regards, P-THEMES.
We write on e-mail service@portotheme.com but it’s seems that mail does not exist. We have specific pre-sale questions, where can we mailed them? Thank you.
Hello, @Lavranja,
First of all, thanks for showing your interest in Porto WordPress.
You can simply ask a pre-sale question here or via our email: newsmartwave@gmail.com
Regards, P-THEMES.
Great, thank you.
We send it. Looking forward for response
Hello, @Lavranja,
We have replied your email, please check your email now and reply to your email accordingly.
Regards, P-THEMES.
Hi I think there is a problem with your theme. I setup your theme and one of your demos. But when I try to edit a product page (https://prnt.sc/rs28ds) but I see many codes in product edit page. (https://prnt.sc/rs2jz2). I downloaded last version of theme on April 1, 2020. WPBakery Builder looks update. What is problem with your theme? What is solution?
Hello, @Argelabs,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
We are seriously considering purchasing this theme, but wish to verify the following:
Do we get the theme source code after we purchase? Is it possible to customize the fonts, and install any one we want?
Thank you.
Hello, @svrsmiley,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you will find all the Core files of the Theme after purchsing it under Theme Package.
2.Yes, you can simply/easily change the Font as per your requirements and upload your own Font Zip files as well.
Regards, P-THEMES.
Do you have any plans to make the template AMP ready ?
Hello, @ligogeorge,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understand.
Hello, I have problems when trying to install:
1. WPBakery Page Builder, Revolution Slider: error”Download failed. A valid URL was not provided.
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin. “)
2. Contact form, Woocommerce: error “Something went wrong with the plugin API.”
Please advise.
Thanks,
Hello, @linkpointdevops,
1. Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and Install and Activate the plugins from there one by one I am sure you will not finds this issue anymore, Otherwise, you can download and install the latest plugins from below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2. This is not the Theme issue but this is your plugin API or permission issue, please read and follow the instructions written in the below-given thread:
https://wordpress.org/support/topic/something-went-wrong-with-the-plugin-api-3/
Regards, P-THEMES.
How can i set events taxonomy design up like on the “band” demo? Did you have any other demo with good events taxonomy design?
Hello, @digitalfarseer,
In Band Demo, the Event Custom Post Type design has been Made using Custom CSS and JS, you can simply Import the Demo on your site.
And you can check all our Pre-Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi – after the latest theme update the comments/reviews on Woocommerce products are broken. When you click on Reviews it now always shows the last page of the reviews, not the first. When you click on any other page it will not work. Nothing happens. Screenshot here: https://imgur.com/a/nmdb8F0 and this is the link: https://ismile.ee/pood/hammaste-valgendamine-kodus-beaming-white/
Hello, @firzen,
This Review Tab is the default WooCommerce Tab and it is the default functionality of the WooCommerce, please check once with the default WP Theme like Twenty Twenty to check its behavior with the Theme, If it will work same with default Theme then it means this is WooCommerce issue and you have to contact the WooCommerce Support.
Regards, P-THEMES.
Hi – i can’t really check with a different theme as it is an active website with hundreds of visitors and purchases each day. What else would you recommend?
Hello, @firzen,
Simply clone your site on a test site and then try to debug.
Regards, P-THEMES.
Hi, it is still broken when i use 20-20 theme, the reviews start showing from last page when i click on “Reviews”.
The only difference is that when i click on Page 1 with 20-20 theme then it will load. With Porto on ismile.ee i cannot load other pages.
https://imgur.com/a/WQDtct3Hi – actually never mind. I fixed it by enabling to show all comments on 1 page without pagination. Ignore please.
Hi, I have allready buy and start customize your theme but I have issue. When I change colour on top header, main header and anything else it does not change colour. What happen’s. I have clear cache from web brownser
From wizard I have create porto child. There is problem with this?
Hello, @bill_ch,
No, This is not the Child Theme issue but this is your server/site cache issue OR the file permission issue, please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
I tryied porto-styles delete folder and brownser cache delete again but nothing. I host my website on localhost so I have not be able to apply settings for cdn
Hello, @bill_ch,
Please try to make your site on Live server as a test site and share the site WP Admin Login details with us via our support system so we will check and solve it for you on your site.
Regards, P-THEMES.
Ok. Next days I will contact via support system. Your support is 24/7?
Hello, @bill_ch,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hello, @bill_ch,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
In social share don’t have option for instagram, now a days most of business come from instagram also kindly consider as to include instagram also… waiting for your update..
Hello, @muprabakaran,
Yes, Sorry to say that but there is no such option for Instagram for now but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
I’m using shop 32, and I am wanting to know how you can get the main menu items in the sticky top header, while using the side menu.
Thanks
Hello, @daschenbrener,
In Shop 32 the header has been made using Header Builder as showing in this screenshot: https://postimg.cc/06vkPLNb
And how it works let me explain you.
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
And the Menu is the Main Menu and has been set as Sidebar Menu from Porto >> Theme Options >> Menu as showing in this screenshot: https://postimg.cc/FYnLsy6M
Hope it make sense and all clear now.
Regards, P-THEMES.
Thanks for your reply, i’ve been able to add the menu in the bottom row, through the header builder, but i cannot make it invisible when the page is up and the side menu is showing
https://pasteboard.co/J1TOFdf.png
but it works when it is up
https://pasteboard.co/J1TP5ES.png
And here is my header builder
what am i missing
https://pasteboard.co/J1TUEiB.png
Thanks in advance
Hello, @daschenbrener,
So now you want to hide the Main Menu when not sticky and show the Main Menu when sticky from Header right? If yes then you have to hide it using Custom CSS only. please share your site URL so that I’ll check it for you.
Regards, P-THEMES.
yes so when not in sticky, i want the side menu to show, with no bottom row in the top header showing, and when in sticky, to show, with logo the bottom row in the header and no side
I will send you my url in a message to you
Hello, @daschenbrener,
Yes, please share the URL via our support system so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
just put the ticket in
86214
Hello, @daschenbrener,
Now please be patience, once your support ticket will resolved you will get the reply of your support ticket till that please be patience.
Regards, P-THEMES.
