434 comments found.
Hello, Sometime theme(page) is not loading on browser, what’s the issue? I have removed all the plugins but still it is getting loading speed issue. May i know what is the issue and how to fix it?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hello,
I purchase this template for the side navigation, but I only got the Top Navigation. I can not find any side navigation style on the documentation.
Please let me know how to do it
Thank you Nadya
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
WP Bakery Page Builder was included in the Mentor package. When I want to update it, ist says that the license is activated on another domain. How can I get the updates? Thank you, Margot
Hi,
Please don’t worry, we’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi there
how do I change the color of the menu text? where do I find your theme’s typography settings?
thanks
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
your slider revolution demo not working and that was the main reason that I purchased the theme. could you please send me a zip file that works properly?
thanks
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi there,
your theme is fast and stable but offers comparatively few design options. Most things I could solve with the stylesheets. But how can I disable the sidebar? When switching to the canvas template, the heading disappears. Please help!
Thx, Dirk
Hi, you can choose fullwidth template instead of canvas.
I use the Updraft plugin and wonder if is possible to get the newest update automatically uploaded in Wordpress? Thank you
Yes, it’s easy update automatically via Wordpress Dashboard, please use this plugin for your website: https://envato.com/market-plugin/ , Thanks
Works! Thanks a lot!
I also bought the license for WP Page Builder together with the Mentor theme. I cannot update this plugin as it seems to be activated under my temporary website which I used until I went live. Can you please help me with this issue to? Thanks again.
Hi,
Please use this plugin to help you manage and update themes and plugins from Envato Market: https://envato.com/market-plugin/
Thank you
Please follow thí to update: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
Great! Thanks a lot for your prompt response.
Hi there, just to let you know that Mentor features in our latest WordPress roundup on Tuts+: 20 Best Speaker WordPress Themes 2020. Great job!
Thank you so much! 
I have purchased the Mentor theme. I just added the blog to the site. Typically, I use the blog URL in my postings and an image comes up with the post. I have tried this on Facebook, Twitter and LI and an image is not coming up. I have uploaded the image to the Format section and as a feature image. I also have the Yoast SEO plug in where I have added it there, too. Is there some reason that I can’t get an image to come up with my URL?
Thank you for your help.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
We have the Mentor theme and just added a blog. On the individual posts, there is a title name of “Single Blog” and I haven’t been able to figure out how to eliminate this. Also, what size photo is optimal for the feature photo of the blogs? Website is www.workplacehealing.com.
Thank you for your help.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Good day, I contracted the services of a consultant from Envato to install my Mentor them that I purchased. However, he had some trouble with the following: ’’On the Youtube version of the homepage, I can’t get the youtube video to display, and also I don’t see how to get the header the same as the semi transparent overlay in the demo. I can’t see anything in the documentation about how to achieve this. If you want this working then you might have to ask the theme support about this.’‘ I also tried to upload a You Tube link on the About Me page but it refuses to display. Is there something specific I need to do when uploading videos? Thanks
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi, I want to import the demo site but I can´t find the way (is there a link for that?). Can you help?
Hello,
Please watch video tutorial: https://www.youtube.com/watch?v=mRFCeJ7sGjY
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I was trying to update the 2 main plugins: WPBakery Visual Composer and Revolution Slider.
I use your recommendation on here (themeforest) that says: How to update plugins : Delete old plugins : revolution slider and visual composer To Appearance -> Install Plugins -> re-install and active : revolution slider and visual composer
But when I try to Install again it say: “Download failed. Unauthorized” and I cannot Install or Update.
I cannot submit a ticket since my support has expired.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Please contact with us to get new plugins: contact@oceanthemes.net , Thanks
Just email and got this msg as respond:
Hello Everyone, We’ll not support by email from now. We support your problem and reply your questions / requests on Our support system : https://oceanthemes.ticksy.com/ Please go to our support system and submit a ticket about your problem and your questions for support. Thank you so much !I’ll check email and send files to you now, Thanks
Thanks for the response
Hi I’m getting a server unavailable page when trying to view the demo for this theme.
Hi,
We are working on our server to fixed problems. our demo site will be get back to soon.
Thank you
I’ve installed the Mentor theme and it’s working well, except that I’m trying to modify the “OT Feature Box” items on the homepage to have a link – the Edit screen for these has a place to add a link URL, but it doesn’t appear to do anything. I’d like the visitor to be able to click anywhere inside the feature box (or minimally, on the icon) and be sent to the linked page – how can this be done?
Purchase code: 998e5df3-d863-4ea0-bf4b-10125fe3a863 – 27 Aug 2019
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
The package could not be installed. The theme is missing the style.css stylesheet.
Hi, please make sure installing theme follow: https://help.market.envato.com/hc/en-us/articles/202821510
How can I change main font?
Hi, you can change font in Mentor Options > Styling.
Hi!
I am working on optimizing my site, which is structured around the Mentor theme. Since Slider Revolution seems to be slowing down the site, I have removed all sliders and replaced them with single images. As a last step, I would now like to remove Slider Revolution altogether to avoid any extra loading time coming from the plugin.
My prolem is that when I deactivate Slider Revolution, the whole theme seems to be affected. The header becomes unstructured, images have trouble loading, google fonts are not loaded. Those are just a few of the problems. When I reactivate Slider Revolution and refresh the cache, everything goes back to normal.
I don’t understand this behavior. There are no sliders installed anywhere on the site; nevertheless is seems that the theme somehow relies on Slider Revolution.
Can you explain this behaviour, and do you have any ideas for how I could safely remove Slider Revolution?
Any help will be much appreaciated.
PS: My purchase code is: 3b2d576e-a202-44c1-93c7-b130dea997b2
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Is this theme mobile optimized?
Hi, Sorry, this theme doesn’t support mobile optimized now. Maybe we’ll check and update this problem in the future.
Thanks for interested our theme.
This theme is the worst I have purchased, the documentation for installing is 10 pages long, my review will be very bad
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much