8634 comments found.
So I have already purchased Uncode a while back, and have had it deployed on two separate Wordpress sites.. Recently, I deleted an entire WP site to start over fresh, so fresh deployment of Uncode (directly downloaded from here, so latest version, no updates pending) and no matter WHAT I try (I have troubleshooted this until i’m blue in the face), I CANNOT get the Featured Images to work ANYWHERE but on the main page where it shows the posts.. When I click on the post itself, no Image.. When I try to reference posts in a content block via a plugin (posts in page), still no thumbnail (yet, this plugin works perfectly on my other site where Uncode is not active). Also, no Featured Images in the header, even though that option is turned on.. Something is definitely off here.. Any help would be appreciated.. www.chromedonkey.com is the site.
Hi tmattprice! You can clearly see here that this is not a problem of Uncode, it would be really odd if a so popular theme doesn’t show Featured Images: https://undsgn.com/uncode/showcase/
From here it’s not possible to understand what is your problem, at lease please upload a few screenshots, the only thing I can suggest is to verify you have these settings: https://undsgn.d.pr/vPaowx
I have checked & verified those settings, no luck.
http://chromedonkey.com/wp-content/uploads/2020/04/Settings-1.png
http://chromedonkey.com/wp-content/uploads/2020/04/Settings-2.png
http://chromedonkey.com/wp-content/uploads/2020/04/Works-Here.png
http://chromedonkey.com/wp-content/uploads/2020/04/Does-NOT-Work-Here.png
http://chromedonkey.com/wp-content/uploads/2020/04/Does-NOT-Work-Here-Either.png
Are these layouts build with the Page Builder? https://support.undsgn.com/hc/en-us/articles/214006345
Yes. I have assured the Featured Image is set on the Blog Post itself, so not where how else to set the Featured Image so it shows up in other areas, such as the full-page Post view itself, Pages, Content Blocks, etc.. I would assume anywhere you reference the blog post (which does have the featured image associated as you can see from the homepage blog post view), it would also show that featured image elsewhere.. This is driving me insane!
Ok, but I mean are you using the Page Builder inside the article?
Yes (I answered Yes above)
Ok, so I replied before your reply, did you read the article I linked? You cannot expect that normal page elements works with the Page Builder, you can have the base template or work in custom mode, it’s not supposed you have a mix of contents, please read the article: https://support.undsgn.com/hc/en-us/articles/214006345
So what I don’t follow though is, if you go to my homepage: chromedonkey.com, you SEE the Featured Image for both of my blog posts.. That works fine. if you just click on the post, and it goes to the full page view of the post itself (not really a page i’ve built or content block i’ve built, just reading the post itself) the featured image is missing..
The article refers to the final page, not what happened in the thumbnails…
Yea, that’s my entire point, and why i’m so confused here.. I’m not talking about building a custom PAGE, i’m talking about when you click on the POST, and it opens for a visitor to actually read your post, it should have the featured image displayed.. Pretty basic WP 101 IMO..
Yes in fact, it works also in Uncode but you cannot expect to create your blog article with the Page Builder and expect to have also the Featured Image, you have to choose or you work with native template (Title, Featured Image etc) or you work in custom mode with the Page Builder. As for the article “Please consider that once you work with WPBakery Page Builder you switch to a complete blank canvas to work with in custom mode” and this is pretty logic.
Example on my other site not running Uncode:
Here is the “latest posts” view, which is what DOES work on my site running Uncode…http://chromedonkey.com/wp-content/uploads/2020/04/Post-List-Homepage.png
Here is the “post view” itself, not a custom page, just clicking & trying to read the content, on the site NOT running Uncode… http://chromedonkey.com/wp-content/uploads/2020/04/Post-Itself.png
Ok, so it sounds like if I want Featured Images to work the way i’m traditionally used to, i’ll need to re-update the post after deactivating WP Page Builder, or delete the post and re-make after deactivating WP Page Builder..
You have not to use the Page Builder, simple. If you use the Page Builder just insert also a Single Media module and insert here the image. You cannot mix the Page Builder and template elements in once.
This seems like a big miss? Featured Image is an element inside WP where when you reference a post, the image goes along with it.. This comes in handy when you share a post on social media, refer to it from other places on your site, etc.. I LOVE the page builder and all the elements of Uncode, and really appreciate your assistance and help, but having to completely let go of the Featured Image concept IF you use the Builder seems like a situation where we have to pick the lesser of two evils (either using a nice user experience to build the post/page and not having any featured image, OR, editing WordPress the same way we used to before Uncode, but keep the featured image concept)
Hi tmattprice! It would be a real problem if when you use the Page Builder that is used to create independently and in complete freedom a featured image would be printed too in the top of the page, believe me! I mean, there’s a very solid logic behind this behavior. Anyway that’s how it works and it’s not something we can suggest a few simple lines of code.
It’s very misleading when you provide options inside your theme that specifically refer to “Use Featured Image” just like the very first screenshot you shared with me, but when enabled, do nothing if it was built in the Builder 
Again, seems like a massive miss because you could just as easily have that slider/option button actually do something because for me, if I use the builder, which it seems like is the desired method of interacting with the theme, literally does nothing I feel like this is a bug, to me..
Hi tmattprice! What you refer to works when you don’t use the Page Builder, id you use the Page Builder the normal template is not take into account, I have no more words to say and this is also specified in the documentation. I repeat if it worked the way you think it would be a very big problem: https://support.undsgn.com/hc/en-us/articles/214006345
Thanks for replying! I’ll give you guys that, your support is top notch, and I do still very much enjoy the theme! I just cannot understand why one of the biggest enhancements in the theme pack (Page Builder) strips away such a fundamental component of a WordPress Post. I don’t really understand what the big technical issue (“big problem”) would be by leaving the Featured Image alone and allowing it to still function WHILE using Page Builder.. if a customer/user simply doesn’t want a featured image to show in their blog post, they would have 1 of 2 options: Option 1, simply don’t add a featured image.. Option 2, disable the attached feature image.. http://chromedonkey.com/wp-content/uploads/2020/04/Options.png
Basically for me, I say again, i’m being forced to NOT use the Page Builder for my posts when I really want to simply because the featured image does not work at all. Big miss in my opinion for no discernible reason.
Either way, no point in arguing this topic any further, I understand the theme’s limitations, just saying for me, this is a big one!
Hi tmattprice! Ok I understand everything but it’s not a limitation, it’s a choice of design and functionality that made Uncode one of the top themes out there. You may or may not understand it but this is how it works,
Fair enough. Thanks again for the correspondence & help.
Thank you for the confirmation! I hope can find a solution suitable for you design.
Hi, I bought this theme and I have Installed on my website 2 or 3 times, I just delete my website from my cpanel and start again (installing the theme) but when I put the envato purschase code, I recieve this message: According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.
This is unfair, so I can’t use the theme that I payed for. I don’t like this. Please Help me.
Hi coldscene! Sorry but nothing is unfair. When you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
If you have this error is because you have installed too many times (as you report 2 or 3), as reported in the error message, please check with care, you just need to contact us from our profile page privately (not public comments). So please just send us a message to fix: https://themeforest.net/user/undsgn
How can i add a simple Tooltip to a text
Hi ruhdeltier! Yes try to use a code like this:
<a class="btn-tooltip" href="#" data-toggle="tooltip" data-placement="top" data-original-title="This is a tooltip!" data-title="" title="">Hover this is link for tooltip</a>Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I want to add text for each product page on the bottom of the page, when I add text using ‘classic mode’ or using ‘WPbakery page builder’ it become to be a Description section, which I don’t want.
How can I remove the ‘Description’ title from there? or Having text under the product just without this automatic title?
Thank you, Hana
Hi hanidesign! We are sorry but this is not possible, in all our demo example we never show that you can do this, and it’s even native WooCommerce. Unfortunately it’s not something that can be modified with a few lines of code.
Hi, how can I change the ‘Description’ title to a different name?
Hi, also this one is not a native option of WooCommerce you need to rely on some hook from the Child Theme, you can find various suggestions on Google.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! How can I display 2 products per row on mobile? Thanks
Hi onewayticketrip! If you are using the Content Block method you can insert small value on the last responsive setting (for example 100): https://support.undsgn.com/hc/en-us/articles/213456829#&gid=1&pid=9
If you are using the fixed template try to search here for some snippets, ex: https://themeforest.net/comments/23820082
Worked just fine! Thank you very much. Have a great day
Thank you for the confirmation! 
Hi, thanks for the amazing theme. I am amazed at how easy-to-use it is and the variety offered. I have been looking for a way to let my visitors “print” or “save as pdf” the blog entries. I tried a few plugins which did not work. Do you have any suggestions? Or is there an area in the theme-options that could activate this feature? It doesn’t seem like something outrageous so I feel like I’m overlooking a setting somewhere. Thank you!
Hello and thank you for your appreciation!
About your issue: do you have examples maybe? Since as far as we know, print actions are delegated to the operating system and browser and there is no single, universal action that can be applied, especially with regard to page layout, which is difficult to manage automatically. Maybe the best way would be to manually prepare a PDF of the file and allow to download it each time with a link.
Hello
I try to create the blog as demo “Simple Blog” but got problem in Menu border. How can I change the the menu borders as your demo , the main page not show menu border and in any post can show the border?
I try to switch menu border in Theme option but it show and hide both in page and post.
Where can I set like your “Blog Simple” demo ?
Hi cloudwalk! You can simple enter a small snippets like this in the CSS of the Homepage:
.menu-light .menu-borders {
border-color: rgba(255,255,255,0);
}
Thank you very much , it’s work perfectly
Hi cloudwalk and thank you for the confirmation!
I found a bug. I insert Single Media, turn on Activate Advanced Preset. Now I want to display the Title in Advanced > Media, which is written below in the Title Custom Text. When Content under image is set, the text with the image name is displayed. If I select Content overlay, the correct text is displayed.
Hi dusanvondra! Not sure to understand the report, sorry. Anyway, if you need support is offered in our Help Center, please open a ticket and notify then here the ticket ID so we can check your installation: https://support.undsgn.com/hc
Hello undsgn Team!,
i’ve installed plugin that contains another lightbox (“Lightbox with photoswipe”), and now i have two lightbox enabled. Is there any way to turno off uncode lightboxes?
Thanks
Hi yeloow! We are sorry but the iLightbox is used by too many modules and it’s not something that you can just switch off with a single line of code as a simple HTML page.
I have a site with a simple gallery, minimal text. Google search engine shows me text from Privacy Banner Text. If I don’t want to text with the “span data-nosnippet” tag, only the text is allowed here.
Hi dusanvondra and thank you for report! I think that using a free plugin like Yoast SEO you can customise the description text that appear on search engine, in this way you have control on what to exactly show in search results. Anyway, I notify developers for a possible improvement!
Hello again,
on my personal website > https://panchodaskalov.com/about-me/portfolio/ when I try to adjust the number of posts that get displayed I always get “Post Count set by default to 6” even when I try to change it via the “Build Query” option nothing changes.
As I have been stuck on this for a while and feel completely hopeless, it would be great if you have an insight how to reduce the number of posts so I can control how many get displayed on the design portfolio?
Thank you for your time and effort!
Hi panEnvatoMarket! We are sorry for this but this is something that works like a charm for all, so probably you have some odd issue but it’s not possible to understand from the frontend. For example this is a quick video taken now from a random client installation: https://undsgn.d.pr/AsVl8G
Please open a ticket so we can access your installation and understand what’s wrong: https://undsgn.d.pr/AsVl8G
PS: The only thing I can think of is the Dynamic Query active, check if active at the bottom of the Query options.
Hello,
thank you so much for the quick follow through.
Dynamic Query was not active, and once I changed it back to active all was fine again!
Thanks for the great support and always delivering great experience!
Hi panEnvatoMarket and thank you for the confirmation! Much appreciated!
When I built the site on staging with the registration it worked. Then when I moved it to production the license key didn’t transfer and says I need to purchase a new one. Please help.
Hi joedeobald and sorry for the delay! Yes sure, we can help! What is the exact error message?
If you have an error about “exceeded registrations” you should write privately from our profile page: https://themeforest.net/user/undsgn
Hi, my support exipred but I have a simple question if you might help please: Mobile main menu is not showing all items, I have like 20 items in sub-menu but mobile menu can’t scroll so items are unreachable.
Is there a way around this? – to add scroll bar to mobile main menu?
Hi Gokk! It’s really not possible to understand your issue without a preview, our demo have about 100 links and as you can see it scroll without any problems: https://undsgn.com/uncode/
Are you sure it’s not related to customisations or extra plugins?
Just to clarify: can you scroll the mobile menu of our demo? https://undsgn.com/uncode/ What mobile device do you use?
Hm… Yes I can, on your website mobile menu can be expanded, there are several parent links with child pages, but I have only 1 parent containing 20 child pages (actually post categories)... And for some reason it won’t scroll. The issue is on my mobile phone Samsung Galaxy S7
If you’d like leave me an email so I can send you link to my website
Hello, it shouldn’t make any difference the number of parent menu items, as you can see from this short video: https://undsgn.d.pr/jzQ9LA Could you provide your site URL though? That’s very important to allow us to better check. Maybe it depends on some customizations on your end.
PS: We are sorry but we cannot accept private emails for support, by the way this is the sense of support expiration from Envato, we too, as authors, have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests. Also note that we are Eurpean based and we are leaving for the weekend, so we’ll be back to you this Monday morning (in case on the Help Center agents work also on weekend).
PS2: Try to set these https://undsgn.d.pr/oely4g
Is it possible to reduce sub-menu font size when using “Centered Mobile”? Other than that, your screenshot suggeston works! It scrolls now. Thanks for you swift support!
Hi Gokk and thank you for the confirmation, try to adjust with this:
@media (max-width: 959px){
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item li > a {
font-size: 3vw!important;
}
}
Thanks for that. Works like charm!
My original problem with mobile menu emerged again, it worked when I centered it, but now its stuck again, without any additional changes done after, do you have any other solution perhaps?
Hi Gokk! No sorry, at this point we need to check your site privately with access, anyway it seems so odd…
Hello, i cannot upgrade the theme that I bought around 8months ago ! It’s writing in the regular License that update is included
I just update Wordpress but the Uncode is all broken now (bug with logo, bug with header, etc).
Can you help ? I get a purchase code
Hi digitlablyon! Yes sure, but please specify better, what is the specific error you have with the update? What method are you using? Did you tried the Envato Market plugin method? https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
hai, is is possible to disable menu and logo from the website, means whole bar… I do not want this on top.. desktop and mobile both
Hi rajanpandit2000! As noted other times, please note that this wall is not a tool for support, if you need support is offered in the Help Center, there you can find a dedicated Support Team working exclusively to support users, so please use the Help Center: https://support.undsgn.com/hc/en-us
Natively it’s only available in the Page Options (for selective pages), anyway you can use a code like this:
.main-header, .menu-wrapper {
display: none !important;
}
ok. I can understand… thanks for the help
Here you are: https://support.undsgn.com/hc/articles/213455789
Hello again,
when I am trying to change the “Navigation” settings for a page so I can navigate using “Pre” and “Next” buttons I always get the default “Main Portfolio” navigation which I cannot find out how to edit.
Can you please share where should I look if I want to edit the “Navigation” settings within a page?
Thanks alot!
Hi panEnvatoMarket! We are sorry for your issue but without a link to your site is not possible to understand the scenario, these settings are inside an Single CPT, for example: https://undsgn.d.pr/GdPJpV
Hey, team undsgn.
I bought a copy of your theme to check. Realy cool theme, concept and features. But i am missing a few things:
1. Subpage navigation 2. Tables 3. Fullwidth buttons 4. also a lil more list stlyes. These are standard only: https://undsgn.com/uncode/features/lists-styles/
Did I overlooke s.th.?
Regards, BD.
Hi born-design and thank you for appreciate Uncode!
1. Not sure to understand but users create this with the WP Menu Widget Page builder module (it’s at the bottom of the modules list).
2. There is not a complex table element, in fact, we never show in our demo but anyway thank you for the note!
3. It’s the “Fluid” option if the Button module (100% width button).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey, again.
Thx 4 promt answer and the hints.
I meant such kind of navigation:
Maybe possible by content block?
Hi born-design! Yes exactly some Uncode users have done it with the WP Menu inside a sticky column!
Hey, there. Thx and as I said. great ootential in your work. I chek out more and will recommend to future customers of mine. Regards.
Hi born-design and thank you for the confirmation! Anyway, if you need support you can contact our agents in the Help Center: https://support.undsgn.com/hc
i wanna in project detail page, menu “project” will have active effect same other page
Hi byespeed! In WordPress if you want a subpage highlight the parent menu, you need to insert these pages inside this menu. If technically you don’t make them daughters of this parent item you can’t hope that the menu will be activated. For example, you could relate the pages, ex: https://undsgn.d.pr/W6Nadw
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
So it would seems that I encountered a bug. When adding GoogleFonts, if I use your Font Stack option to load directly from their server everything works, but when loading the same typeface locally, it has issues with variable weight typefaces.
So, if I load “Opens Sans” from Google it will work as expected, and if I remove it from the stack and load it from the local folder instead, everything will still work as expected. Now, if I try the same with “Dosis”, it will render heavier when using the local version. And if I try Quicksand then it will just mess everything up rendering the font in chunks of different weights. The only way to make it render as expected is selecting the “manually entered” typeface from the Typography tab of the theme options, but still, have it call the Google servers from the Font Stack even if you then unselect all fonts of the typeface.
I tried several fonts and the issue is consistent with variable weight fonts. Also checked and CSS is correct and loading the right typeface, the issue is just with the weight. I did also clear the cache and made sure to force flush the style-custom.css
I would appreciate it if you have a look into it a report back, since having to call google servers to properly render a locally loaded font kind of defeats the purpose of locally loading fonts.
Hi codingcrazy! When you load a font locally basically the theme is not in use since everything just happens between a normal CSS font rule import and a line of CSS that you enter. Anyway, if you search on Google you can see that this is quite noted problem, ex: https://www.google.com/search?q=GOOGLE+font+locally+font+weight+issue&oq=GOOGLE+font+locally+font+weight+issue&aqs=chrome..69i57j69i64.10622j0j1&sourceid=chrome&ie=UTF-8
If you have not imported fonts when you use “manually entered” no import happens.
Anyway, in case please share at least a link to your site so we can check the setup. Aso our demo is using different “manually entered” fonts and they just render fine. Did you follow the info here? https://support.undsgn.com/hc/en-us/articles/360000840849
Yes of course. According to your documentation, there is no need to add the font to the Font Stack when using manually entered, just place it on the server, add the CSS and create the Custom Font… which I did for the three of them.
I currently have Open Sans, Dosis and Quicksand, all three locally handled the same way.
But although Open Sans will render just fine, the other two won’t unless I add them to the Font Stack too. Weird.
This is the website I was talking about https://danielpalacios.studio
Right now Dosis and Quicksand are on the Stack while also on the server, so they render properly; but I can imagine then it is connecting to Google as requested by the Stack, which I would like to avoid.
Hi, tested in a random client installation and there is absolutely NO difference:
1. GoogleFonts: https://undsgn.d.pr/I1yUXj
2. Local: https://undsgn.d.pr/PbFsm6
3. Video switching between tabs: https://undsgn.d.pr/KGirVp
Porbably what you see it’s related to something else, for example, I remember an issue of Firefox that show slightly different fonts if you have also installed. If you need we debug your installation please open a private ticket, it no possible le to support this issue more from here: https://support.undsgn.com/hc/en-us
Are you able to do a header background video in these theme?
Hi aroncea! Yes sure, there are a bunch of examples, just to link a few:
https://undsgn.com/uncode/homepages/classic-firm/
https://undsgn.com/uncode/homepages/creative-freelance/
