8634 comments found.
Hi, I have a question about the isotope masonry responsiveness as it is used in your “media gallery” and “posts” elements. I see we have the option to change the breakpoints, but what about the number of columns at said breakpoints? For example, I set a 3/12 width for the blocks. Result at breakpoints is 4 columns, 2 columns,1 column. Can I change that to 4,3,1 ? I can’t find that option anywhere.
If not, can it be set with custom media queries, then I could add a breakpoint to have 4,3,2,1 ?
Hi vaudor! Can you please use the official Help Center as suggested multiple times? This wall is not a tool for support and all the support references are outlined in the “Support” tab: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
It’s not easy to explain in words, since there are some very complex calculations behind what happens and this is the set of combinations that work best for all cases. Of course with custom codes, it can be modified, in case you ask the support guys or let us know the ticket number here (include a link to your site).
Hi, I’m interested in buying your theme but I have a presale question if possible. Is uncode compatible with the food ordering plugin “Upmenu”? https://www.upmenu.com
Thanks!
Hi mizake! We are sorry but there are so many WordPress plugin out there and it’s not possible to test compatibility for all. Uncode is compatible with the most popular plugin out there so probably it should work also with this.
Hello, I came across a bug. Since I was not able to find way to report it, I will post it here:
Dynamic heading “Get the title” does not work as expected when used in Content block. It shows the first post title, instead of Category title in the case described here: https://support.undsgn.com/hc/en-us/articles/213459549-Archive-LayoutNote, that in page content dynamic heading works as expected. I can record short video with the bug if you are unable to reproduce it.
Hi BMX700! I tested now and everything works as expected, this is a video from a random client installation with Demo Contents imported, by the way this is also part of Demo Contents and if there is a bug here you should see thousand of similar reports: https://undsgn.d.pr/FFl4pa
Hi BMX700! The problem is that you are using it in the content part, not in the header as it is designed, you need to use it in the header area. I’ll show it to the developer, see if there are any hooks or changes that is possible to apply and lI et you know.
Hello BMX700,
thanks to your reporting, we are working on an alternative solution that we would like to publish in the next major update and is currently in beta. If you want to try it, it’s based on the Uncode 2.2.8.1 version and involves the following files:
uncode/core/inc/helpers.phpuncode/vc_templates/vc_custom_heading.php
You can download them from here: https://www.dropbox.com/sh/9w3qixpirbsy5ax/AAC2ByBIWqo3klWzHVXddRjla?dl=0
I’m waiting for your kind feedback, thank you in advance.
Thank you! The new files fixed the issue. Appreciate your excellent support!
Hi BMX700 and thank you for the confirmation! 
Hi,is posssible to test the theme with a demo version?
Hi sonofabeat and thank you for interest! 
I’m sorry but there is not a demo version, the problem is that these are digital downloads so there is not a real return of the product, anyway, it’s not possible for any theme here on ThemeForest.
Hi, is there a way for the lightbox to display a tall image full available width and display a vertical scrollbar, instead of shrinking to the default available width/height? Maybe by displaying it in a iframe ?
I tried adding an iframe in the media library with a poster then added the media in the media gallery module. Poster or iframe are correctly displayed in media gallery thumbnail, but iframe is not displayed in the lightbox… div is empty
Hi vaudor! I’m sorry but it’s not possible to have a internal scrollbar inside the lightbox, all the options are available in the demo and this is not possible (at the same your workaround is not applicable, at least you should create an iframe with the image inside but I cannot figure if this can work), Uncode is flexible but in the limits we promote in our demo: https://undsgn.com/uncode/features/lightbox-options/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, ok then I found another solution which is to use another lightbox plugin just for those large images, that I can trigger with a custom link so I can keep using the wpbakery media gallery module. But this brings a strange limitation of the media gallery module: we can’t set custom links for each media element? Only one custom link for the block parameter = same link for all images? So this means I have to construct my own thumbnails layout with one media gallery element container for each image, is this right or am I missing something ? Thanks
Hi vaudor! Sincerely you can also set a link for any image of a Media Gallery and basically you can also see in random client websites in the showcase every time there is, for example, a gallery with clients logo (also the showcase page is created with a Media Gallery module with custom links), probably you missed this part: https://undsgn.d.pr/P6OMhI
With this I really don’t know if you will be able to “change” the lightbox plugin, lightbox scripts when integrated into complex themes are not so easy to be removed/changed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ah indeed I had missed it, all good. Sorry about that!
Hi vaudor and thank you for the confirmation!
Hello, please could you recommend a solution for a Private Members area that would work well with this theme? Thank you
Hi kowalski! What kind of exact functionalities you need? There are so many Private Members plugins out there…
Hello – is it possible to disable the uncode menu for mobile devices as id like to use a different mobile menu that i have – is that an option? i cant seem to find any reference in the help files to being able to disable the menu for mobile viewports or disable it at all?
many thanks
Hi bradclarkuk! No there is not an option to disable only for mobile device, sorry. In case you need to hide with CSS under a certain breakpoint, in case let ius know if you need a small sippet.
Hello there.
Thanks for the speedy reply – hope youre safe and well.
The plugin I want to use (tap tap mobile menu on envato) has the option to specify a menu id to disable the themes menu I have attached a screenshot – if that an option it would be great - but if not a snippet would be greatly appreciated.
The Description of the menu id option in the plugin is as follows:
—-——“If you have set TapTap to show only at a certain resolution, know the class/ID of your themes menu and would like to hide it when TapTap is visible, enter the class/id into this field (example: #my-theme-menu”). Multiple classes/ids can be entered (seperate with comma as you would in a stylesheet).”
Many Thanks,
Hi bradclarkuk! You can use a code like this to hide the mobile menu (I refer to the burger menu):
@media (max-width: 959px){
.mmb-container{
display: none;
}
}Not sure about the ID part, in case I think it’s better you ask the plugin author help to fine tune their plugin to the final destination theme.
Thanks ill give that a go.
I hope this helps!
That worked brillianty on mobile – thank you. however it means that on desktop there is no uncode menu at all now – is there a way to do this do you think? Thanks again for your awesomeness.
Hi, not sure to understand but the code suggested should work only for mobile, at least try this:
@media (max-width: 959px){
.touch .mmb-container{
display: none;
}
}
Apologies – I dont think i was very clear – ideally i’d like the uncode menu to be present when viewed at desktop sizes and my plugins menu to be visibile at mobile sizes – The css snippet i tried sucesfully removes the uncode menu but at all sizes even the updated one above 
– if its not possible then I guess I can enable the plugins menu for all sizes – just think that your menu looks better on desktop and theirs better on mobile.
Tested now and works as it should: https://undsgn.d.pr/QFpUie
HMMM thats odd – as on my site “d u j i o dot com” – it hides the mobile menu at mobile sizes but then doesnt show the text menu at larger sizes – just blank.
Can you please remove the code and let me know when removed to check?
Ive removed it – heres what i see my end – https://www.screencast.com/t/pJ5wXhbP
Sorry but I don’t see the menu on desktop, I need you remove the code I gave you (maybe clear the cache etc): https://undsgn.d.pr/cUyEdw
Im sorry i was being a total idiot – i unticked the menu location by mistake in the appearance area – the first snippet you suggested works beautifully – THANK YOU SO MUCH!
Hi bradclarkuk! Don’t worry and thank you for the confirmation!
how to change the link color: ”#006cff” of links? that color is not present in my general color options, but i still keep to have it on links..
Hi Comunicattivi! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi, I just updated the theme and my WP installation on my site to 5.4 and now wpBakery is not working—the pages still display correctly on the frontend but the editor is frozen on text editor with no option to switch to the visual editor. Do you have any solution for this? Thanks.
Hi aolrick! We are sorry but no other users reported something similar so without a check to your installation is not possible to understand. I can only suggest to deactivate all extra plugins or verify that all of them are updated, for example there is a known issue between the new version of WPBakery and Yoast SEO if Yoast SEO it’s not updated, but if this doesn’t help we need to check your installation since we don’t have other reports.
Thanks for the help—the issue was with the Yoast plugin. Great theme.
Hi aolrick and thank you for the confirmation!
Hi,
I’m using Uncode on a multisite. Created a custom post type with the CPTUI plugin as recommended. When trying to see posts archive of this type I get a “nothing found” page (not 404, like the query returned no results). How can I fix this?
Please help. Thank you!
Hi birkmanit! I’m sorry but it’s not possible to debug this issue from here in words, this requires we check your installation since at the moment there are no open issues with multisite setup. I can only suggest to try to verify what happen if you disable Uncode and in case open a ticket so we can help: https://support.undsgn.com/hc
Hi
I did a little digging in the WP repository and found a thread with the same problem which has nothing to do with the multisite. All is addressed in the plugin’s support option here, as well as a working solution. Thank you for your time and effort.
Hi birkmanit and thank you for the confirmation! Much appreciated!
Hi there, my header content is fading out when I scroll down – is it possible to remove this and have it remain?
Hi teamwassTO! Yes sure you just need to remove the Menu Hide option: https://undsgn.d.pr/YvECMV
Hi there, thank you for the response. It’s not my menu that’s causing the issue, it’s the content block header that I’m using. Please let me know if it’s possible to have the content remain static and not fade out when you scroll down. Thanks in advance!
Hello and sorry. However you can control that as well from Page Options: https://undsgn.d.pr/oGXGs7 or globally, for each post type, from Theme Options: https://undsgn.d.pr/JGj8wK
That did it! Thank you so much
You’re welcome!
I’m searching tu put an Hn title in a simple button but i don’t know how to that ? when i put an <Hn> before the title, it move the vertical align of my button. Is there a solution ?
Hello!
Sorry, the button module is not designed to host html tags inside. Especially headings are block elements while “a” tags of the buttons are inline HTML elements (more info here: https://www.w3schools.com/html/html_blocks.asp ) so, in the logic of HTML markup, it should be the opposite, that is the headings should contain the buttons. Otherwise the appearance and formatting may be difficult to control, as in your case.
Let me know if you have further doubts.
thanks, it’s what i was thinking too but i was telling that Mayyybbbbeeee, there was a solution but not ! no problem !
Ok! Have a nice day
Hi, I am using this template with a license on my personal website. Having many types of graphics available, I would also like to use it for another personal project of mine, ecommerce, but on a different hosting domain. Can I use the same license for two different domains or do I have to buy a new one? Furthermore, if I had to buy a new one, is it possible to temporarily use the one already purchased only to build the entire site on the new domain before the official pibblication? I will buy it once I make sure that the project will actually be put online, as currently only a project idea! Thank you
Hi mrtrufini and thank you for asking! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
No sorry you cannot use a temporary license, as for ThemeForest and copyright terms, 1 license is for only 1 website. I hope this helps!
Ok thank you! Even if I use the theme initially on the local network? do you still need the second license?
Hello again! You can definitely build your site on local host and than move it online without purchasing a new license of course, if this is what you mean.
Ah perfect, so on the local network if I don’t insert the license on the UNCODE theme, it won’t block me before I put it online, right? obviously once the work is finished I will buy again the license for the second domain!
Hi mrtrufini! Yes confirmed, the ThemeForest policy states that you cannot build more than 1 website with 1 Purchase Code but obviously local installations don’t count.
Perfect! Thank you so much!
Thank you for the confirmation!
Hi. is the purchase license for the use of a single website or multiple sites? Thanks.
Hi lorileti and thank you for interest! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
Hello, I am using Uncode for a website and it has a products section. Clicking on the image of each product opens its tab, but in the last days when I want to edit the single item in the gallery settings to modify the link, a spinner appears, it keeps thinking and I cannot access that tab. Does this happen to someone else? Why does this happen?
Hi esferablogger! When something that worked it’s now broken it’s possible related to Memory Limit issue from the server (by the way you have not updated the theme) unless you have installed plugins. In a few words you have inserted too many items and you server is not able to precess the now. Try to wait a bit more time or test in a new gallery with less items. This happened to another client that after inserted too many items the server was no more able to complete the request (he worked waiting few minutes).
Hi, thanks for responding so quickly. The theme is update and I don’t think there are any problems with the server because I haven’t added a new gallery. The problem is that I want to modify three old images of products by other more recent images and re-link them, but the “Single Item” section of the media gallery settings is still thinking and I can’t access it.
Hi, the problem is exactly the one mentioned above and it’s server performance related unless you don’t have new plugins, this is a quick test from a random client installation with Demo Content installed created now for you, so to confirm it’s not a bug: https://undsgn.d.pr/OE90rZ
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, we have a few websites running Uncode and we would like to know how to display post, page or tag descriptions?
We have created content blocks, however we are unable to display descriptions.
This is very important for SEO, how can we do this without creating php templates?
Hi thinkpadcreative! Please note that the Content Block is not a stand-alone content, this means that Search Engine cannot see as separate content but only as part of the final pages, so eventual extra SEO scripts need to be inserted in the final page where the CB is imported, so, for example, you can use Yoast SEO to add tag/descriptions to the final page. I hope this makes sense!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello I have a presages questions: on centred gallery page there seems to be some simple webpage mockups. does the theme have links to where I can get these mockups?
Hi damaskmedia! When you import Demo Contents you have all the pages, otherwise you can also use the Wireframes Plugin: https://undsgn.com/uncode/wireframes/
Hello, I was wondering if you could help me. I’ve just started editing a website with your theme installed. However, it’s out of date so needs updating. The original editor of the site purchased the theme and we no longer have access to it here on envato.
I had planned to purchase again and upload it to the site so we could update but I wanted to know. If I purchase a new version of the theme and upload it, will it wipe all the existing settings so we’ll have to start again?
The website in question is: https://www.narratingspaces.com/
Hi GGDigital! Yes you can update the theme to the new version, as any update it’s always suggested to perform a backup first, first cause it’s an old version, second since it’s possible the old editor has modified some files that could be overwritten:
https://support.undsgn.com/hc/articles/360001216518
https://support.undsgn.com/hc/articles/214001205
i set homepage to shop classic for index, but homepage not change, still show your demo contents, why?
Hi atlinia! We are sorry but it’s not possible to understand the scenario just in words. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys! I love this theme! It’s so powerful. Is there a related posts feature? Or even a paid plugin you can recommend?
Thanks a million!
BTW, using the newspaper homepage and it is FINE!!!!
Hi talbarz! Here you are: https://support.undsgn.com/hc/en-us/articles/214005985
Mighty thanks!
Thank you for the confirmation!
It worked! Although I couldn’t use the plugin because I built a multi-site (being bilingual and all). What I did was build a content block and it looks SO GOOD!
Maybe you could help me with something else: my images don’t use cache. Loading takes forever. What should I do? Please help.
Hi talbarz! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or, at least, ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
