8684 comments found.
Hello,
I purchased your theme a few years ago, I had used it on an old that is no longer around. I plan to build a new one using your theme. However, do I need to repurchase the theme for a new site?
As I have currently installed it on the new site. I am running into issues, the theme won’t update, I cant see where or how to use the front end edition plus a few other things.
thanks, Alfie
Probably the problem is related to the fact that you have an old version of Uncode. The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. You should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
How can I override partials/menu.php. It does not work if I put it in the child-theme.
Hello!
The menu is defined by the PHP class unmenu() in uncode/partials/menus.php which isn’t a template file. You only have to copy the entire class unmenu(), paste it into your child theme (in the file functions.php for instance), edit it as you prefer and this new version will be executed instead of the original one. You will be able to add the changes you need to those new functions.
Let us know if something isn’t clear: I remind you that, if you need dedicated support, it is offered in our Help Center, there we have a completely dedicated support team and we kindly ask to use the dedicated tool! Thank you! 
https://support.undsgn.com/hc
Hi guys,
I just wanted to let you know that we’ve recommended your theme in our latest post: https://travelaway.me/how-start-blog/Keep up the good work!
Hi webmastervr! How is going?! Thank you for support, love your site! 
Hi. I bought the theme.
I need to build the site on MAMP first but it won’t allow me to download the demo. What happens if I enter the purchase code already in MAMP? and how do I do on the real site?
Hello! You can definitely use the purchase code locally on MAMP and then move your site online and use the same license again. Licenses are not counted if used locally.
I hope this answers your question. Best
Licenses are not counted when used locally. Even if you don’t have to move that site from local to remote but rebuild from scratch?
Hi lorileti! Really don’t get what is the problem, anyway when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website (https://themeforest.net/licenses/standard), so if you have problems and you have not created another public website you can contact us and ask to help with your license.
If I search for a post tag the search page does not show any results. Does this theme supports searching for post tags?
Hi mxpgmbh! Not sure to understand the request but the search is exactly the one you have in WordPress, in a few words, if you disable Uncode and you test the native WordPress theme you should have the same result, please test it. You can verify this is not something native of WordPress itself, ex: https://www.google.com/search?q=wordpress+tag+in+search&oq=wordpress+tag+in+search&aqs=chrome..69i57j0l3j69i64.4801j0j1&sourceid=chrome&ie=UTF-8
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Does the theme accept SVG format as a logo ?
Hi damaskmedia! Yes definitely, this is the suggested method: https://support.undsgn.com/hc/en-us/articles/214001865
Hi sorry again for the inconvenience. Is it possible to kindly ask you for the catalog file you used for the ecommerce site? Obviously if it’s a test file, I’d like to build my ecommerce with your theme and test it with the catalog if possible.
Hi mrtrufini! I’m sorry but I really don’t understand the question… what you mean with the “catalog file you used for the ecommerce site”?
Anyway, if you need support is offered in our Help Center (this wall is not a support tool), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, guys, can you please help me with the issue i have with the theme, i have it for years and i never had this problem, the site shows as usual on the desktop view, but the theme is all broken on the mobile, please check the mobile view yourself – http://mirandavidak.com, and compare it to the desktop view. I updated the theme, i updated all the plugins, i uninstalled all the plugins to see what the issue can be, i called my host provider and we ran all the troubleshooting we could think of, and nothing fixed this issue. Never touched anything since few days ago when everything was working great as always. Can you please tell me what might be causing this?
Thank you
Hi iblamemiranda! Yes I remember your beautiful website but it’s improbable the problem is the theme, basically, you don’t have any file when view from mobile. Right now never show something like this. Are you using Cloudflare or other caching services? Do you have cache plugins? Apart deactivate them, did you clear also the cache from the server? Anyway, the problem is that files are not found, in fact, the version of the file used by mobile is not found (from here it opens a strange website), while the desktop version is fine: https://undsgn.d.pr/wR0qCZ
This is the desktop version: http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css?ver=1029596400
This is the mobile version (alert): http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css?ver=37746480
Something you have installed (cache) or something at server level is creating the problem with the version number: http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css
Hi! Thanks for answering! I don’t have a cache plugin installed, i didn’t even do anything with the site for few days before this happened. I tried to deactivate all the plugins to see if there’s conflict, and that didn’t fix the issue.
Can you please tell me how i can fix this! Thank you
Hi iblamemiranda! I’m sorry but as told it’s the first time we see this and we cannot help more than we have done, if this is a problem of Uncode here you should see tons of similar reports, by the way, this happened on your site from one day to another and a theme doesn’t modify itself, as noted probably you have some extra services that create the cache (if the problem is the cache), I didn’t refer only to the plugin but also possible server cache system or Cloudflare cache (that is not a plugin). The last note I have is that you have a malicious evident redirect to all the files used by the mobile (and this is not the theme), you should really ask your shot to check carefully and also for possible malware codes, ex: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js?ver=549330792
PS: as you can see when you try to load one of the files, something apply the redirect (this happens at server level).
So what should i tell my hosting service? Is this up to them? I bought a malware cleaning services to see if there’s any malware on the site and it was, they found it and cleared it, but the mobile version is still the same. So what more can i do? Clear my cache? Do i install the plugin to clear my cache? Which one do you recommend? Thank you
Hi, it’s simple just show them that when some files are called there is a redirect, this is a simple file, but but when accessed there is a malicious redirect: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js?ver=549330792
It should be like this: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js
I have purchased my second copy of your theme and this is the first time I have run into this issue. I am attempting to use your blog journal layout, and when I do a “preview” of it, I can only see the header section. I haven’t made any changes to the page itself. Any idea why it may be only showing the header (repeated) in the preview and on the live page? Oh and by repeated I mean… The header section repeats over and over and again, as you scroll down the page. It uses different posts, but it repeats over and over. The main content does not display.
Hi ro7nyc! We are sorry for this issue but it’s not possible to understand without a check to your site, from here I can only hypothesise a Memory Limit issue (or something that break the HTML). Tested now in a random client installation with Demo Contents imported and everything is fine: https://undsgn.d.pr/1JM1HB
Please open a ticket in the Help Center and in case notify me here the ticket ID: https://support.undsgn.com/hc
Hey there! How can I hide author & category from all posts? Thank you!
Hi Piipsy! Yes there are sever method to hide this but from here it’s not possible to understand what type of headers you are using and so how to help, for example if you have a recent version of Uncode (and Demo Contents), and you have a Content Block header, with the Info Box module, you can hide from the module settings, ex: https://undsgn.d.pr/ZPwCaM
If you are using a Basic header, you can use these codes: https://support.undsgn.com/hc/en-us/articles/115000724289
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you very much, the code solve it!
Hi Piipsy and thank you for the confirmation!
Hi, I have a question about the isotope masonry responsiveness as it is used in your “media gallery” and “posts” elements. I see we have the option to change the breakpoints, but what about the number of columns at said breakpoints? For example, I set a 3/12 width for the blocks. Result at breakpoints is 4 columns, 2 columns,1 column. Can I change that to 4,3,1 ? I can’t find that option anywhere.
If not, can it be set with custom media queries, then I could add a breakpoint to have 4,3,2,1 ?
Hi vaudor! Can you please use the official Help Center as suggested multiple times? This wall is not a tool for support and all the support references are outlined in the “Support” tab: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
It’s not easy to explain in words, since there are some very complex calculations behind what happens and this is the set of combinations that work best for all cases. Of course with custom codes, it can be modified, in case you ask the support guys or let us know the ticket number here (include a link to your site).
Hi, I’m interested in buying your theme but I have a presale question if possible. Is uncode compatible with the food ordering plugin “Upmenu”? https://www.upmenu.com
Thanks!
Hi mizake! We are sorry but there are so many WordPress plugin out there and it’s not possible to test compatibility for all. Uncode is compatible with the most popular plugin out there so probably it should work also with this.
Hello, I came across a bug. Since I was not able to find way to report it, I will post it here:
Dynamic heading “Get the title” does not work as expected when used in Content block. It shows the first post title, instead of Category title in the case described here: https://support.undsgn.com/hc/en-us/articles/213459549-Archive-LayoutNote, that in page content dynamic heading works as expected. I can record short video with the bug if you are unable to reproduce it.
Hi BMX700! I tested now and everything works as expected, this is a video from a random client installation with Demo Contents imported, by the way this is also part of Demo Contents and if there is a bug here you should see thousand of similar reports: https://undsgn.d.pr/FFl4pa
Hi BMX700! The problem is that you are using it in the content part, not in the header as it is designed, you need to use it in the header area. I’ll show it to the developer, see if there are any hooks or changes that is possible to apply and lI et you know.
Hello BMX700,
thanks to your reporting, we are working on an alternative solution that we would like to publish in the next major update and is currently in beta. If you want to try it, it’s based on the Uncode 2.2.8.1 version and involves the following files:
uncode/core/inc/helpers.phpuncode/vc_templates/vc_custom_heading.php
You can download them from here: https://www.dropbox.com/sh/9w3qixpirbsy5ax/AAC2ByBIWqo3klWzHVXddRjla?dl=0
I’m waiting for your kind feedback, thank you in advance.
Thank you! The new files fixed the issue. Appreciate your excellent support!
Hi BMX700 and thank you for the confirmation!
Hi,is posssible to test the theme with a demo version?
Hi sonofabeat and thank you for interest!
I’m sorry but there is not a demo version, the problem is that these are digital downloads so there is not a real return of the product, anyway, it’s not possible for any theme here on ThemeForest.
Hi, is there a way for the lightbox to display a tall image full available width and display a vertical scrollbar, instead of shrinking to the default available width/height? Maybe by displaying it in a iframe ?
I tried adding an iframe in the media library with a poster then added the media in the media gallery module. Poster or iframe are correctly displayed in media gallery thumbnail, but iframe is not displayed in the lightbox… div is empty
Hi vaudor! I’m sorry but it’s not possible to have a internal scrollbar inside the lightbox, all the options are available in the demo and this is not possible (at the same your workaround is not applicable, at least you should create an iframe with the image inside but I cannot figure if this can work), Uncode is flexible but in the limits we promote in our demo: https://undsgn.com/uncode/features/lightbox-options/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, ok then I found another solution which is to use another lightbox plugin just for those large images, that I can trigger with a custom link so I can keep using the wpbakery media gallery module. But this brings a strange limitation of the media gallery module: we can’t set custom links for each media element? Only one custom link for the block parameter = same link for all images? So this means I have to construct my own thumbnails layout with one media gallery element container for each image, is this right or am I missing something ? Thanks
Hi vaudor! Sincerely you can also set a link for any image of a Media Gallery and basically you can also see in random client websites in the showcase every time there is, for example, a gallery with clients logo (also the showcase page is created with a Media Gallery module with custom links), probably you missed this part: https://undsgn.d.pr/P6OMhI
With this I really don’t know if you will be able to “change” the lightbox plugin, lightbox scripts when integrated into complex themes are not so easy to be removed/changed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ah indeed I had missed it, all good. Sorry about that!
Hi vaudor and thank you for the confirmation!
Hello, please could you recommend a solution for a Private Members area that would work well with this theme? Thank you
Hi kowalski! What kind of exact functionalities you need? There are so many Private Members plugins out there…
Hello – is it possible to disable the uncode menu for mobile devices as id like to use a different mobile menu that i have – is that an option? i cant seem to find any reference in the help files to being able to disable the menu for mobile viewports or disable it at all?
many thanks
Hi bradclarkuk! No there is not an option to disable only for mobile device, sorry. In case you need to hide with CSS under a certain breakpoint, in case let ius know if you need a small sippet.
Hello there.
Thanks for the speedy reply – hope youre safe and well.
The plugin I want to use (tap tap mobile menu on envato) has the option to specify a menu id to disable the themes menu I have attached a screenshot – if that an option it would be great - but if not a snippet would be greatly appreciated.
The Description of the menu id option in the plugin is as follows:
—-——“If you have set TapTap to show only at a certain resolution, know the class/ID of your themes menu and would like to hide it when TapTap is visible, enter the class/id into this field (example: #my-theme-menu”). Multiple classes/ids can be entered (seperate with comma as you would in a stylesheet).”
Many Thanks,
Hi bradclarkuk! You can use a code like this to hide the mobile menu (I refer to the burger menu):
@media (max-width: 959px){
.mmb-container{
display: none;
}
}Not sure about the ID part, in case I think it’s better you ask the plugin author help to fine tune their plugin to the final destination theme.
Thanks ill give that a go.
I hope this helps!
That worked brillianty on mobile – thank you. however it means that on desktop there is no uncode menu at all now – is there a way to do this do you think? Thanks again for your awesomeness.
Hi, not sure to understand but the code suggested should work only for mobile, at least try this:
@media (max-width: 959px){
.touch .mmb-container{
display: none;
}
}
Apologies – I dont think i was very clear – ideally i’d like the uncode menu to be present when viewed at desktop sizes and my plugins menu to be visibile at mobile sizes – The css snippet i tried sucesfully removes the uncode menu but at all sizes even the updated one above 
– if its not possible then I guess I can enable the plugins menu for all sizes – just think that your menu looks better on desktop and theirs better on mobile.
Tested now and works as it should: https://undsgn.d.pr/QFpUie
HMMM thats odd – as on my site “d u j i o dot com” – it hides the mobile menu at mobile sizes but then doesnt show the text menu at larger sizes – just blank.
Can you please remove the code and let me know when removed to check?
Ive removed it – heres what i see my end – https://www.screencast.com/t/pJ5wXhbP
Sorry but I don’t see the menu on desktop, I need you remove the code I gave you (maybe clear the cache etc): https://undsgn.d.pr/cUyEdw
Im sorry i was being a total idiot – i unticked the menu location by mistake in the appearance area – the first snippet you suggested works beautifully – THANK YOU SO MUCH!
Hi bradclarkuk! Don’t worry and thank you for the confirmation!
how to change the link color: ”#006cff” of links? that color is not present in my general color options, but i still keep to have it on links..
Hi Comunicattivi! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi, I just updated the theme and my WP installation on my site to 5.4 and now wpBakery is not working—the pages still display correctly on the frontend but the editor is frozen on text editor with no option to switch to the visual editor. Do you have any solution for this? Thanks.
Hi aolrick! We are sorry but no other users reported something similar so without a check to your installation is not possible to understand. I can only suggest to deactivate all extra plugins or verify that all of them are updated, for example there is a known issue between the new version of WPBakery and Yoast SEO if Yoast SEO it’s not updated, but if this doesn’t help we need to check your installation since we don’t have other reports.
Thanks for the help—the issue was with the Yoast plugin. Great theme.
Hi aolrick and thank you for the confirmation!
Hi,
I’m using Uncode on a multisite. Created a custom post type with the CPTUI plugin as recommended. When trying to see posts archive of this type I get a “nothing found” page (not 404, like the query returned no results). How can I fix this?
Please help. Thank you!
Hi birkmanit! I’m sorry but it’s not possible to debug this issue from here in words, this requires we check your installation since at the moment there are no open issues with multisite setup. I can only suggest to try to verify what happen if you disable Uncode and in case open a ticket so we can help: https://support.undsgn.com/hc
Hi
I did a little digging in the WP repository and found a thread with the same problem which has nothing to do with the multisite. All is addressed in the plugin’s support option here, as well as a working solution. Thank you for your time and effort.
Hi birkmanit and thank you for the confirmation! Much appreciated!
