8633 comments found.
Hello! Where do I find this file mentioned in the documentation? “layersliderwp-x.x.x.installable.zip” My Uncode Layerslider is not working properly and I think that if I download it directly it might solve the issue.
Hi okgeorgestudio! As specified in the documentation, you can find all plugin inside the main download folder from ThemeForest, check at the bottom here: https://support.undsgn.com/hc/en-us/articles/115004307525
I tried that, I managed to upload it but it didn’t fix the issue. For some reason, all of my LayerSlider slides (that used to work perfectly) have stopped working all together. In the plugin, it says that Layerslider is “not active and that I need to purchase it”. Could this be the reason? What do I do?
Hi okgeorgestudio! No, when you buy a theme that has bundled plugins you are free to use them and everything works, the registration is needed if you want to unlock special features, more info here: https://support.undsgn.com/hc/articles/213454629
The only note issue of LayerSlider is that the new version is no more compatible with Slider Revolution, in a few words you need to deactivate Slider Revolution. There are no other known issues.
Oh! I do use Slider Revolution as well. So we basically have to choose one OR the other? Say I buy LayerSlider directly, would the same issues occur?
Yes, this is a problem of compatibility from recent versions between these plugins (if you buy it I think nothing change), and, anyway, please note that both plugins are quite heavy so it’s strongly discouraging to use them together.
Shame they’re not compatible anymore. But anyways thank you for your response!
Thank you for the confirmation! 
Hello, when I chose “horizontal menu center”, the menu background is transparent but not logo background. How can I fix this ? Thanks
Hi amickaelb! Unfortunately, this is not possible, in fact, in all our demo we never show you can have a center menu transparent and, there are not easy codes we can suggest to make this working, sorry. This is also note in the dedicated documentation (last point): https://support.undsgn.com/hc/en-us/articles/213459689
Hello, I need to deregister a purchase code that i applied to a previous installation and now i deleted it and installed it from the beginning but i forgot to deregister it. can you please deregister it for me?
Hi imbassyinc! Yes you just need to contact us privately, please include the Purchase Code and the version of Uncode you are trying to register to understand the issue: https://themeforest.net/user/undsgn
Hi is the license perpetual or have to be renowed annually?
Thanks you, in case of technical problem, assume i have a backup of my site, and i need to reinstall the theme on same domain i need to buy another license?
Hi sonofabeat! No you don’t need to buy it again, the policy refers only to live websites.
Hi. I’ve replaced an images but the old one appears briefly when the page loads when adaptive images is on. Will going to Theme Options → Performance → Delete all AI Images force the theme to crate new preview images?
Hi Matthewdf! Yes exactly! 100% confirmed!
Thank you for confirming and I appreciate your very quick response!
Thank you for the confirmation!
Anybody knows how I can make a gallery not clickable? Thanks 
Hi Tobias1985! Here you are (then in the Blocks tab you can deactivate hover behaviours): https://undsgn.d.pr/SLX0mW
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks so much, you guys are awesome
Thank you for the confirmation!
Having issues setting up the logo: 1. Logo size. Couldnt get the logo size to the size on your Creative Shop demo. I used the same diamentions you used = 600×270, yet its showing very little logo 2. I cant seem to get the menu transparent feature as seen on your Creative Shop demo. Kindly revert so i can finish setup
Hi peaceedotcom! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, so i had some issues with this theme setting up Dokan. I thought it is an issue with the settings, and i have reinstalled many time but ive realized your theme is not compatible with Dokan. The vendor page does not display properly. the page is distorted.
Hi optimusPrime82! We are sorry but we never promote we are compatible with this plugin, anyway, without a link to your site it’s not possible what is distorted, please share at least a link to check.
Hello, good night.
can help me, I need to unlink my license from the old site and activate on the new, but I can not, I have already disabled the old site (which will be destroyed) but I can not activate on the new.
Hi me_guisouza! What specific error you have? If you have a problem about license please read the notes at the bottom of this page and contact us with private message (otherwise, please specify the problem): https://support.undsgn.com/hc/en-us/articles/360000849998
Thanks, I sent the private message now
Perfect!
Hello guys! I’ve been editing my website https://heranzacovid19.com/ in my monitor screen that is bigger than laptop screens; I’m using one of your demos. I want that people that access to the website in their laptops, see the website the way I see it in my monitor. In my laptop, the pages doesn’t fit the way they do in my monitor. I’m pretty new at working with Wordpress so I don’t know what can I do so every single person that accesses my website in their monitors or laptops, see the same thing. Thanks in advance!
Hi therookiemx! Unfortunately it’s not possible to understand what you refer exactly but there will be always some minor difference between how a website is visualised on a big screen versus small screen, for example this is an article that explains what happen to background images on different devices size (anyway as told it’s not possible to understand what you refer): https://support.undsgn.com/hc/en-us/articles/213459809
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
I purchased your theme a few years ago, I had used it on an old that is no longer around. I plan to build a new one using your theme. However, do I need to repurchase the theme for a new site?
As I have currently installed it on the new site. I am running into issues, the theme won’t update, I cant see where or how to use the front end edition plus a few other things.
thanks, Alfie
Probably the problem is related to the fact that you have an old version of Uncode. The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. You should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
How can I override partials/menu.php. It does not work if I put it in the child-theme.
Hello!
The menu is defined by the PHP class unmenu() in uncode/partials/menus.php which isn’t a template file. You only have to copy the entire class unmenu(), paste it into your child theme (in the file functions.php for instance), edit it as you prefer and this new version will be executed instead of the original one. You will be able to add the changes you need to those new functions.
Let us know if something isn’t clear: I remind you that, if you need dedicated support, it is offered in our Help Center, there we have a completely dedicated support team and we kindly ask to use the dedicated tool! Thank you! https://support.undsgn.com/hc
Hi guys,
I just wanted to let you know that we’ve recommended your theme in our latest post: https://travelaway.me/how-start-blog/Keep up the good work!
Hi webmastervr! How is going?! Thank you for support, love your site!
Hi. I bought the theme.
I need to build the site on MAMP first but it won’t allow me to download the demo. What happens if I enter the purchase code already in MAMP? and how do I do on the real site?
Hello! You can definitely use the purchase code locally on MAMP and then move your site online and use the same license again. Licenses are not counted if used locally.
I hope this answers your question. Best
Licenses are not counted when used locally. Even if you don’t have to move that site from local to remote but rebuild from scratch?
Hi lorileti! Really don’t get what is the problem, anyway when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website (https://themeforest.net/licenses/standard), so if you have problems and you have not created another public website you can contact us and ask to help with your license.
If I search for a post tag the search page does not show any results. Does this theme supports searching for post tags?
Hi mxpgmbh! Not sure to understand the request but the search is exactly the one you have in WordPress, in a few words, if you disable Uncode and you test the native WordPress theme you should have the same result, please test it. You can verify this is not something native of WordPress itself, ex: https://www.google.com/search?q=wordpress+tag+in+search&oq=wordpress+tag+in+search&aqs=chrome..69i57j0l3j69i64.4801j0j1&sourceid=chrome&ie=UTF-8
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Does the theme accept SVG format as a logo ?
Hi damaskmedia! Yes definitely, this is the suggested method: https://support.undsgn.com/hc/en-us/articles/214001865
Hi sorry again for the inconvenience. Is it possible to kindly ask you for the catalog file you used for the ecommerce site? Obviously if it’s a test file, I’d like to build my ecommerce with your theme and test it with the catalog if possible.
Hi mrtrufini! I’m sorry but I really don’t understand the question… what you mean with the “catalog file you used for the ecommerce site”?
Anyway, if you need support is offered in our Help Center (this wall is not a support tool), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, guys, can you please help me with the issue i have with the theme, i have it for years and i never had this problem, the site shows as usual on the desktop view, but the theme is all broken on the mobile, please check the mobile view yourself – http://mirandavidak.com, and compare it to the desktop view. I updated the theme, i updated all the plugins, i uninstalled all the plugins to see what the issue can be, i called my host provider and we ran all the troubleshooting we could think of, and nothing fixed this issue. Never touched anything since few days ago when everything was working great as always. Can you please tell me what might be causing this?
Thank you
Hi iblamemiranda! Yes I remember your beautiful website but it’s improbable the problem is the theme, basically, you don’t have any file when view from mobile. Right now never show something like this. Are you using Cloudflare or other caching services? Do you have cache plugins? Apart deactivate them, did you clear also the cache from the server? Anyway, the problem is that files are not found, in fact, the version of the file used by mobile is not found (from here it opens a strange website), while the desktop version is fine: https://undsgn.d.pr/wR0qCZ
This is the desktop version: http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css?ver=1029596400
This is the mobile version (alert): http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css?ver=37746480
Something you have installed (cache) or something at server level is creating the problem with the version number: http://mirandavidak.com/wp-content/themes/uncode/library/css/style.css
Hi! Thanks for answering! I don’t have a cache plugin installed, i didn’t even do anything with the site for few days before this happened. I tried to deactivate all the plugins to see if there’s conflict, and that didn’t fix the issue.
Can you please tell me how i can fix this! Thank you
Hi iblamemiranda! I’m sorry but as told it’s the first time we see this and we cannot help more than we have done, if this is a problem of Uncode here you should see tons of similar reports, by the way, this happened on your site from one day to another and a theme doesn’t modify itself, as noted probably you have some extra services that create the cache (if the problem is the cache), I didn’t refer only to the plugin but also possible server cache system or Cloudflare cache (that is not a plugin). The last note I have is that you have a malicious evident redirect to all the files used by the mobile (and this is not the theme), you should really ask your shot to check carefully and also for possible malware codes, ex: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js?ver=549330792
PS: as you can see when you try to load one of the files, something apply the redirect (this happens at server level).
So what should i tell my hosting service? Is this up to them? I bought a malware cleaning services to see if there’s any malware on the site and it was, they found it and cleared it, but the mobile version is still the same. So what more can i do? Clear my cache? Do i install the plugin to clear my cache? Which one do you recommend? Thank you
Hi, it’s simple just show them that when some files are called there is a redirect, this is a simple file, but but when accessed there is a malicious redirect: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js?ver=549330792
It should be like this: http://mirandavidak.com/wp-content/themes/uncode/library/js/init.js
I have purchased my second copy of your theme and this is the first time I have run into this issue. I am attempting to use your blog journal layout, and when I do a “preview” of it, I can only see the header section. I haven’t made any changes to the page itself. Any idea why it may be only showing the header (repeated) in the preview and on the live page? Oh and by repeated I mean… The header section repeats over and over and again, as you scroll down the page. It uses different posts, but it repeats over and over. The main content does not display.
Hi ro7nyc! We are sorry for this issue but it’s not possible to understand without a check to your site, from here I can only hypothesise a Memory Limit issue (or something that break the HTML). Tested now in a random client installation with Demo Contents imported and everything is fine: https://undsgn.d.pr/1JM1HB
Please open a ticket in the Help Center and in case notify me here the ticket ID: https://support.undsgn.com/hc
Hey there! How can I hide author & category from all posts? Thank you!
Hi Piipsy! Yes there are sever method to hide this but from here it’s not possible to understand what type of headers you are using and so how to help, for example if you have a recent version of Uncode (and Demo Contents), and you have a Content Block header, with the Info Box module, you can hide from the module settings, ex: https://undsgn.d.pr/ZPwCaM
If you are using a Basic header, you can use these codes: https://support.undsgn.com/hc/en-us/articles/115000724289
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you very much, the code solve it!
Hi Piipsy and thank you for the confirmation!
Hi, I have a question about the isotope masonry responsiveness as it is used in your “media gallery” and “posts” elements. I see we have the option to change the breakpoints, but what about the number of columns at said breakpoints? For example, I set a 3/12 width for the blocks. Result at breakpoints is 4 columns, 2 columns,1 column. Can I change that to 4,3,1 ? I can’t find that option anywhere.
If not, can it be set with custom media queries, then I could add a breakpoint to have 4,3,2,1 ?
Hi vaudor! Can you please use the official Help Center as suggested multiple times? This wall is not a tool for support and all the support references are outlined in the “Support” tab: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
It’s not easy to explain in words, since there are some very complex calculations behind what happens and this is the set of combinations that work best for all cases. Of course with custom codes, it can be modified, in case you ask the support guys or let us know the ticket number here (include a link to your site).
