Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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8685 comments found.

Hi!

I almost have my portfolio finished built with your awesome theme :grin: But I would like to do some last changes:

- I have the option of horizontal menu in my website. I would like to change this menu to light skin in the mobile and tablet version and to have it without bold type. I think I have this device menu look because at first I imported the demo site design options.

- In addition, it is possible to edit the design of the navigation bar of the posts (prev/next portfolio posts? The default one doesn’t fit with my design. :cry: I would like to have this area with white background and solid border 1px and black and non-bold type with inherit letter spacing. For example, you can see this in https://patriciaraventos.com/portfolio/fisiodomum/ between social icons and footer.

- I also saw in tablet and mobile version all the website have a 1x padding loosing some screen device space. I like the content in “fixed size” on desktop version, but I would like to reduce this huge padding space in mobile and tablet version, if it’s possible.

My website is https://patriciaraventos.com

Thanks a lot!! Love your theme!

Hi patriciette! Really cool design!
1. No sorry, there is not an option for this, probably initially you have these settings but then they are applied to the desktop version as well. The only solution is to hack this with custom CSS.
2. This is the. main CSS properties for the Navigation bar, based on these you can start hacking this area:

.row-navigation.row-navigation-light {
    outline-color: #eaeaea;
    background-color: #f7f7f7;
}
.row-navigation .btn:not(.btn-custom-typo), .btn-link:not(.btn-custom-typo){
    font-weight: 600 !important;
    font-family: Roboto !important;
    letter-spacing: 0.1em;
    text-transform: initial;
}
3. Not sure what you understand since the only section that is not aligned is this one (that you have applied Custom settings in the Row options): https://undsgn.d.pr/LLP7he
Anyway, you need custom CSS to modify the space on tablet and mobile. Unfortuanately we cannot help when it comes to customisations requests but here you can find some suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

Hi!

Thanks a lot. Just changed the navigation bar: https://patriciaraventos.com/portfolio/gazela-thomson/ And I got exactly the design I wanted :)

If the only solution is to hack CSS to change mobile/tablet menu background and type color… What’s the CSS area name to do it?

Thank you for your help!!

Hi and thank you for the confirmation! Here there are a lot of styles involved, you can start inspecting by this: https://undsgn.d.pr/KqP37V

Hi admin, I have been caught flat footed since I have designed using the theme before but now I have a unique issue which I never realized how it is solved. How do I get rid of the white line/section separating my menu from header. Ideally it should not exist and should be like the demo version menus ( http://undsgn.com/uncode/homepages/creative-landing/) My sites link: https://sghx.io/creative-landing/. I will appreciate any guidance.

Thank you for the confirmation!

One last thing Im sorry is there an issue with the latest theme update when it comes to the media gallery settings. I have tried all methods to make my images clickable(with a link a diff site) but so far unsuccessful. I’ve used the media gallery settings “block” and “single” modules and they still don’t respond. Let me know.

Nothing wrong with the latest update, everything works as expected, You need to set the “Custom Link” option and then in the Single tab apply your links: https://undsgn.d.pr/YDQZup
PS: Please note that this is our last answer so nothing unusual if we don’t answer anymore.

It’s not possible to use plugins for more VC addons or create new custom modules from the theme itself (following WPBakery guidelines, using the official action hooks etc.)... they’re not “seen” by your custom version of VC.

Is it a bug? Will it be fixed soon?

Hi Shambix! For what I know multiple users created their modules (I saw one just few days ago). Anyway, if you need support with native features of the theme, is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

You are right :) I develop for clients, which buy the theme on their own accounts, but I wanted to write to you directly, as I might not get your answer otherwise. I tried some other VC addons, and they are not seen by your custom VC… can you please try and let me know if the one I linked works for you? It does work fine on the latest “normal” VC.

Ok, but the sense of the message is exactly that only the user who can demonstrate the purchase is eligible for support (and in the designed support tools). We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.

Favicon and thumbnail image are not displayed on mobile Google search results. Why? How can I display?

Sorry but when you setup Yoast? Anyway, as you can see this is also something arbitrary from Google.

I get it. I setup Yoast SEO week before. Thank you.

Thank you for the confirmation!

Hi! I’m taking as a reference the Classic Restaurant Homepage ( https://undsgn.com/uncode/homepages/classic-restaurant/ ) and I can’t find how to add the “book now” button in the header and also the social media listing at the bottom of the homepage… :(

Hi solucionpurpura! Yes it should be automatic, it’s the first time I see in this position, please open a ticket as suggested and notify when you have opened so we can check soon (please remember to include logins).

it’s already opened (#54230) :)

Hi solucionpurpura! For what I can see our agent fixed your issue with the necessary changes! I hope it’s fine now!

Hi! in the theme instructions document it says you can add ‘navigation arrows’ to a carousel but there is no option for this in the latest version of Uncode, I have checked the ‘module’ tab and there is only options for dots, can this please be added back in or are you able to supply css to add it? thank you

Hi jmariew! The Navigation Arrows have a dependance with the “Overflow Visible” option: https://undsgn.d.pr/BXUO91

Amazing, thank you!

Hi jmariew and thank you for the confirmation! ;)

hi I have one final question before I proceed with my purchase can this theme have content boxes like this one:

you can see the image here:

https://creativeharmony.co.uk/wp-content/uploads/2020/05/content-boxes.png

and you can see it in action here

http://pearltheme-com.stormpr.uk

Hi damaskmedia! Apart the last box, the first 5 are columns with a animated border, this is not a feature of Uncode but in case we can suggest a code to make the border appear on hover, so yes it’s possible to replicate the first 5 exactly.

that sounds awesome. i have just purchased can you send me the code please?

Hi damaskmedia! Please setup this layout, and when you are ready please open a ticket in our Help Center, inserting the URL of the page since need to be tailored on your specific layout. Here you can find our dedicated Support Team (or notify here when you are ready): https://support.undsgn.com/hc

Hey guys! Is there a built-in popup feature?

Hi talbarz! No we are sorry but this is no a native feature, but you can use Popup Maker that is a very popular plugin, please find here more info: https://undsgn.com/create-wordpress-popups/

Hi guys, thanks! I’ll try it!

Hi talbarz and thank you for the confirmation! ;)

Hi, we have a big problem with the blog modules (all except carousel). They all display correctly on Firefox http://prntscr.com/s9n8d2

But incorrectly on Chrome, Opera, Edge http://prntscr.com/s9n6zo

Hi loolou! We are sorry but we don’t have other users reporting the same problem so it’s something related to your installation and it’s not possible to debug just in words without a link to your site.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

Hello.

Is it possible to change the logo image and link for each menu (or page)?

Thank you in advance.

Hello.

Thank you for your very quick and courteous support.

I am successful thanks to you.

How can I change the URL of the changed logo?

I am always grateful for your help.

Thanks in advance.

Please tell me in addition.

-Which conditional branch tag should be used to reflect the page category instead of the post category?

-Which option should I use to change the background color css of “Secondary Menu Skin” for each page category?

I’m sorry to ask three questions, including the previous message.

Thanks in advance.

Hi TwoPeace, we kindly remember that support with customisations it’s not part of the policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
We are always happy to provide little help as long as these requests are sporadic and limited. You have to consider that with almost 70.000 customers if everyone asks for help with customizations we will not do anything else, we are not freelancers for the modest cost of the theme (this seems to me well specified by the official ThemeForest Policy linked above). Please also consider that even if we are the authors this is really time consuming.
If you need help with customisations you can consider an extra service, in case here you can find our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

Hey,

Social icons aren’t working anymore for mobile. What’s the fix for this?

Hi kutabare! Sincerely we don’t know about any similar issue, if this is a problem of Uncode here you should see thousand of similar reports, please verify if you see the same problem in our demo or in case, at least, share the URL of your site and explain in detail the issue and how to verify it.

Thanks for the response. It’s not showing on iPhone 11 Pro Max Safari 13.3.1 including your demos, but I’ve tested on other browser apps on the same device and iPhone 8 – it works.

Hi kutabare! We are sorry but we are not able to replicate, screenshots from iPhone 11 Pro Max and Safari 13.3.1 (in fact we don’t have other reports), really don’t know how to help (since we even don’t have a single user reporting the same): https://undsgn.d.pr/aK4xct
https://undsgn.d.pr/MCmhXQ
https://undsgn.d.pr/42hjQq
https://undsgn.d.pr/42hjQq

Hello! I made a purchase, but this is not what I was looking for. Can I make a refund? Thanks!

Hi siarheikavaliou! Refund requests are processed according the Envato refund terms and you can ask from here: https://themeforest.net/refund_requests/new

Hello! Where do I find this file mentioned in the documentation? “layersliderwp-x.x.x.installable.zip” My Uncode Layerslider is not working properly and I think that if I download it directly it might solve the issue.

Yes, this is a problem of compatibility from recent versions between these plugins (if you buy it I think nothing change), and, anyway, please note that both plugins are quite heavy so it’s strongly discouraging to use them together.

Shame they’re not compatible anymore. But anyways thank you for your response!

Thank you for the confirmation! ;)

Hello, when I chose “horizontal menu center”, the menu background is transparent but not logo background. How can I fix this ? Thanks

Hi amickaelb! Unfortunately, this is not possible, in fact, in all our demo we never show you can have a center menu transparent and, there are not easy codes we can suggest to make this working, sorry. This is also note in the dedicated documentation (last point): https://support.undsgn.com/hc/en-us/articles/213459689

Hello, I need to deregister a purchase code that i applied to a previous installation and now i deleted it and installed it from the beginning but i forgot to deregister it. can you please deregister it for me?

Hi imbassyinc! Yes you just need to contact us privately, please include the Purchase Code and the version of Uncode you are trying to register to understand the issue: https://themeforest.net/user/undsgn

Hi is the license perpetual or have to be renowed annually?

Hi sonofabeat! When you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website but the license is life-time with no renewal costs: https://themeforest.net/licenses/standard

Thanks you, in case of technical problem, assume i have a backup of my site, and i need to reinstall the theme on same domain i need to buy another license?

Hi sonofabeat! No you don’t need to buy it again, the policy refers only to live websites.

Hi. I’ve replaced an images but the old one appears briefly when the page loads when adaptive images is on. Will going to Theme Options → Performance → Delete all AI Images force the theme to crate new preview images?

Hi Matthewdf! Yes exactly! 100% confirmed!

Thank you for confirming and I appreciate your very quick response!

Thank you for the confirmation! ;)

Anybody knows how I can make a gallery not clickable? Thanks :)

Hi Tobias1985! Here you are (then in the Blocks tab you can deactivate hover behaviours): https://undsgn.d.pr/SLX0mW
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks so much, you guys are awesome

Thank you for the confirmation! :)

Having issues setting up the logo: 1. Logo size. Couldnt get the logo size to the size on your Creative Shop demo. I used the same diamentions you used = 600×270, yet its showing very little logo 2. I cant seem to get the menu transparent feature as seen on your Creative Shop demo. Kindly revert so i can finish setup

Hi peaceedotcom! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello, so i had some issues with this theme setting up Dokan. I thought it is an issue with the settings, and i have reinstalled many time but ive realized your theme is not compatible with Dokan. The vendor page does not display properly. the page is distorted.

Hi optimusPrime82! We are sorry but we never promote we are compatible with this plugin, anyway, without a link to your site it’s not possible what is distorted, please share at least a link to check.

Hello, good night.

can help me, I need to unlink my license from the old site and activate on the new, but I can not, I have already disabled the old site (which will be destroyed) but I can not activate on the new.

Hi me_guisouza! What specific error you have? If you have a problem about license please read the notes at the bottom of this page and contact us with private message (otherwise, please specify the problem): https://support.undsgn.com/hc/en-us/articles/360000849998

Thanks, I sent the private message now

Perfect!

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