23249 comments found.
Hi, I installed the template on a Multisite. I’m trying to change the texts to the left of the logo, but it doesn’t seem to work.
Here the screenshots -> https://imgur.com/a/9lyRIbx
Hello, @igianni84,
The header in Shop Demo 8 has been made using Header Builder, so you have to change the info by going into Porto >> Theme Options >> Header >> Header Type >> Header Builder is showing below as per your requirements.
And please read this article as well:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
my search results shows as huge images more like posts not as woocomerrce search results. any way to fix this?
Hello, @soulbox3,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
thanks for the fast reply. but i don’t have a live search problem my search used to be giving results such as: ”.com/?s=search&post_type=product” and now all i get is ””.com/?s=search” and the results show as huge posts
Hello, @soulbox3,
OK, Got it, Please read and follow the instructions written in this article that how search result page layout works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
Regards, P-THEMES.
perfect. any reason i don’t see tags in search? i can see them in live search results.. but when i click on the search button i get “No products were found matching your selection.”
Hello, @soulbox3,
Sorry to say that but this is not possible. You can not search by Tags, For that you have to purchase premium plugin of Yith WooCommerce Ajax Search before purchasing the plugin please ask plugin Author that will it be possible with the Premium plugin or Not.
Regards, P-THEMES.
Hi, we just updated to your latest version and now it messes up the side menu when you click into a product. It shifts the main side menu up. Was fine before the most recent update.
Now our top Porto banner is missing after doing the porto functionality update. This new version is terrible. How do we revert to an old version.
Hello, @oachalon,
Sorry to say that but there is no such issue in the Theme, The issue you are facing is because of your own Customization that you did on your site.
Please contact your hosting provider and ask to run the backup of your site and then remove all the on-site customization from your site and deactivate all the third-party plugins and then follow the below-given article to update the Theme on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
There was no issues before your update, now there are issues. Nothing else has changed, meaning its an issue with your update.
That is why we dont want to purchase an extension for further support, because we get this type of answer everytime.
Hello, @oachalon,
If the issue is with update of the Theme then why no any other customer complain about it as you? We always test the update before releasing several times.
I also tested the update again at my end on my test site and there is no such issue, The issue is only at your end, and that must be the Customization issue as I explained above.
You have to follow it, NO other way.
Regards, P-THEMES.
Hello, is there a way to show attributes that are only relevant to the specific category, subcategory on the sidebar of the shop page?
We have a lot of products and we want the user to be able to view and filter only the attributes that are relevant to the category or subcategory they are currently looking at instead of all the available attributes.
Hello, @parisalex,
Sorry to say that but this is not possible, You can not put specific categories attributes for filter in sidebar, This requires Customization or you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hi, my old site vuemmeedilizia.it no longer uses porto. I need to reset license so that I can use it on another domain. The new domain name is globalgamestore.it. I’m also using a staging sub-domain to develop the site, which address is staging.globalgamestore.it, and I need to activate template here. After a few days when I’ll ready in www.globalgamestore.it what can I do? staging.globalgamestore.it will be used only for developing (the domain is also inaccessible without userid and password.
Hello, @blueboxweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And for the future, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Acording to changelog of version 5.3.2 you updated wp bakery plugin to version 6.2.
But I have checked it and it is not, is version 6.1.
Maybe you forgot to put it on.
Check please. Thanks.
Hello, @CarlosMST,
Please delete the old version of the plugin from your site and download the latest plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Does this theme support Alidrop woo plugin
Hello, @vireshtauro,
Sorry to say that but we have not tested the Alidrop woo plugin with the Theme yet so we are unable to suggest you on it If you want you can try it with the Theme at your own risk.
OR
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is also included in the Theme package as well.
Regards, P-THEMES.
Hi there, I want to edit some box backgrounds in architecture’s theme which are set with a CSS class name (background-color-quaternary ourservices). how can I change it?
Hello, @adel90,
That section has been set using Custom HTML element, under Porto Ultimate Content Box and you can change the background color by edit that element as showing below:
Regards, P-THEMES.
Thanks but I want to change this gray background not the yellow box
Hello, @adel90,
If you edit the Row, you will find a Custom Class set under it as showing below:
And that class indicated that this background color is coming from Porto >> Theme Options >> Skin >> Quaternary Color as showing below, so you can change it from there as per your requirements:
Regards, P-THEMES.
Greetings,
So Ive used this theme and IT IS NOT Compatible WooCommerce. https://www.portotheme.com/wordpress/porto/gym/ Your support said it was in this post https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments?utf8=%E2%9C%93&term=sdstudio69&from_buyers_and_authors_only=0&order_by=relevanceWe installed theme and the cart are messed up buttons are in different colors. when you add the cart on the header it is off and not even with site.
look at a product that was added to a site https://prnt.sc/sfrzj1Please FIX DEMO so I can take care of my client.
Thanks in advance.
Look at the back end of a page… https://prnt.sc/sfsf5k
Hello, @sdstudio69,
This is not the Theme issue but this is your site setting issue, please make sure that you have set the Header View as “Default” from Porto >> Theme Options >> Header as showing below, save changes and check your site after removing the browser cache.
If the issue will not solve then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Greeting,
You want me to pay for support but can not fix your demo etc website for my client. According to the Envato support policy also, you are require to update your demo theme https://www.portotheme.com/wordpress/porto/gym/ and make it Compatible with WooCommerce. Im not here to argue with you guys I love the theme I just don’t think you guys understand we are building sites with your demo themes. If you FIX you theme we wouldn’t be asking all the question for you to get it fix!
Thanks for your understand.
Hello, @sdstudio69,
As I told you several times, This is not the Theme but only the issue on your site, Check it here on my test site, it is working fine:
http://hubdatasolutions.com/pearl/porto/global/product/product-name-3/
Header is working absolutly fine, And regarding Mini-Cart to show in header, Sorry but the header is used on that Demo has not been designed to show the Mini-Cart, so you have to use any other Header Type or use Header Builder and create your own Header.
And if still you need help then purchase support extension and then contact us so we will help you in solving you issues.
Regards, P-THEMES.
Hi, is it possible to use the theme with woocommerce catalog mode?
Hello, @design-is-life,
Yes, you can use the Theme with Theme Catalog Mode under Porto >> Theme Options >> WooCommerce >> Catalog Mode:
Regards, P-THEMES.
thanks for the quick and helpful answer
I am making changes on the theme options live and it looks like I want it to look but when I go to actual website the changes aren’t reflected. For example, I have set the header on homepage to 90% opacity but the actual site still has it transparent. That is just one of many things not showing up. This has been very frustrating. Look forward to your help.
Hello, @cre8ivesites,
This is nothing but the cache issue, Please completely read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello Can you please reset my purchase code…I was used other theme as test…that theme is not active yet…can you please reset…i am unable to use it
Hello, @mehar_junaid,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you sir for your help ,sir which is the best A2 Hosting package for eccommerce website for fast performance , and which is the best package in blue host for eccommerce website
Hello, @izharhaider,
It depends on how much data you will use on your site, If you use large amount of data like Pages/Images/Products/Plugins then you have to use Premium package OR if you will use normal amount of data then you can use Standard package.
By default our Theme does not have any influence on it, The Theme will simply work on shared hosting as well.
Regards, P-THEMES.
Hello Team,
I have purchased this theme but I had not used this since 1 and a half year,
Now I want to use this theme, But not able to use as the purchase code shows that the code was already used in xyz.com
Now the old Domain is expired so i want to use this code in new one
Need. Help
Hello, @harshad11,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Really Thank You Very Much For A Quick Reply & Support.
Hi there, how can I change the color of SVF files in Architecture theme? There are some Oranges svg file with animation and I want to change their color. Best regard
Hello, @adel90,
Which SVF file are you talking about? Can you please share the screenshot so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Sorry I mean SVG! please see two screenshot. This is in this demo:
https://www.portotheme.com/wordpress/porto/architecture/ https://prnt.sc/sfh2ky https://prnt.sc/sfh2hzHello, @adel90,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
.custom-square-1 rect {
stroke: yellow !important;
fill: yellow !important;
}
Regards, P-THEMES.
Perfect thank you very much
Hello aain, sorry but there are 2 part that I want to change their orange’s color. But I can not find them. Could you please help me?please see screenshots. Thanks
https://prnt.sc/sfvl3g https://prnt.sc/sfvl6z https://www.portotheme.com/wordpress/porto/architecture/Hello, @adel90,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
.ourservices .porto-ultimate-content-box:hover {
border-color: red !important;
}
And you have to change the color under Porto >> Theme Options >> Skin >> Custom CSS as per your requirements as showing below:
Regards, P-THEMES.
Wonderful support. Thank you
Does porto has popup info after adding to cart option?
Hello, @dolec,
For Shop/Category pages YES, Please go to Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
Regards, P-THEMES.
and for single page?
Hello, @dolec,
Sorry to say that but there is no such option for Single Product page, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, is there any reason why the theme makes all my category images have a ‘grey’ background, even though the image I upload has a WHITE background?
Hello, @MrADeveci,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-category .thumb-info-wrapper:after {
background: rgba(27,27,23,0) !important;
}
Regards, P-THEMES.
PLEASE HELP ME AFTER ACTIVATED THEME ON MY DOMIAN ITS SHOWS
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Hello, @instantsolution,
This is not the Theme issue, this is your WordPress issue, Please contact your hosting provider for it and ask to solve these issues for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi sir how how you, i want know that which is the best webhosting for porto theme for eccommerce website,
Hello, @izharhaider,
We recommend using A2 Hosting or Blue Host for all your hosting needs.
You can read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Regards, P-THEMES.
Hi,
I was trying the theme on Google Cloud and activated the licence on the IP address (http://34.87.64.175/) however the IP now got changed but now when we try to activate it on the main domain it says it has been used in the IP address.
How can we resolve this issue?
Thanks in advance.
Hello, @utpal,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thanks a ton. You guys are amazing. that was very fast.. Speed of light.. 
must say..
