23241 comments found.
I already register with your support but there was no any Email for activate?
Hello, @chhunloveluch267,
Please share your product purchase code PDF file with us via our email: newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
Hi, i need help to change the code installation to other domain. I desactivated the theme and deleted from the old hosting and domain, and when i added the Item Purchase Code in the new domain it says is already used in the old one.
Hello, @alejandraponce,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Olá amigos do porto, estou tentando entrar no site do seu suporte e está dando pagina offline, mas estou aqui deixando minha insatisfação porque não está funcionando a mudança do link “My Account” Quando o visitante clica ele apenas recarrega a página principal, tentei mudar e colocar o link de my account mas não está funcionando… https://prnt.sc/sgs8bi
Hello, @welli0806,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And please watch this video:
https://youtu.be/mO-kQGitvic
Regards, P-THEMES.
unfortunately I couldn’t, it’s still confusing! I’m using elementor and the toturial is different, I even tried to change the link within the block, but even that doesn’t change …
Ok now I got it, I tried my hardest to use the pagebuilder so as not to conflict with the elementor, the last time I did it broke my site all hahaha, thanks for the quick tip, hugs Porto support staff 
Hi, I just purchase this theme, can i use it with multiple websites?
Hello, @animtr-studio,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Hello – Porto-Team,
whats the best Builder to work completely with Porto-Theme (WP Bakery or Elementor free) – whats with updating WP Bakery or Elementor plugins – is there a need für Elementor Pro?!? to use all options of Porto? – I would like to use “Home CORPORATE 4”
Many thanks for your incredible Theme
Greetings from Bavaria
Hello, @mbreu,
“Home CORPORATE 4” is not available with the Elementor version, but is available with the WP Bakery version, You have to go with WP Bakery.
Regards, P-THEMES.
hi, presale question I have many products with custom field added with acf plugin 1 – Can i in your template product custom add it ? widget for this ? elementor pro is ok for that i think 2 – Can i custom template product in the page shop and so add some custom field ACF in the shop page for my product? Sorry i’m french and it’s hard ton explain correctly thanks for answer
Hello, @alderanda,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use the Shop Demo’s using Elementor plugin as well.
2. Sorry to say that but we have not tested ACF plugin with the Theme so we are unable to suggest you on it, If you want you can try it with the Theme.
Regards, P-THEMES.
thanks fo quick reply, it’s appreciated so if i don’t use acf how can i add some custom in your solution i’ll make a ecommerce wine product and i must add the year of wine the region of wine (burgundy, rhone…) the domain of wine the description of domain and the color (red, white, rot) contenance (75cl, 100cl)
the custom field must be add to the product page and i want add one or two custom in shop page when i present in a grid the bottle. Does your solution can do this ?? thanks
Hello, @alderanda,
As I told you this is not the Core functionality of the Theme and nor we have tested any of the third party plugin for this reason with the Theme so you can use any of the third party plugin as per your requirements at your own risk.
Regards, P-THEMES.
Hi, on trying to update the theme I receive the message ‘Your ip address is blocked as spam’. I’ve noticed a previous commenter today has reported the same issue. To clarify, I’m not using this activation code on multiple sites. Please can you look into this?
Hello, @casualbeavis,
I have whitelisted your IP now, please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thanks for the very quick response, but I’m still getting the same error?
Hello, @casualbeavis,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you and solve it for you on your site.
Regards, P-THEMES.
Thanks, it’s working now. I guess it just took a short while for the whitelisting to take effect. Thanks so much for resolving this so quickly!
You’re Welcome!!!
Hi there, new to your theme. I created a couple of products before installing a demo. Once I installed a demo my products are gone. Where did they go? Can I recover them? How can I prevent this from happening again if I change demo again?
Hello, @PharmaSpa,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on any Shop Demo, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, for example pages/posts/products/custom-post-types, etc… and vice versa if you check it before importing the Demo content.
Regards, P-THEMES.
Thank you so much
You’re Welcome!!!
Hi, How can i change the shop demo1 to shop demo2 ? i have installed & operated the shop demo1.
Hello, @gunrose2003,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on Shop Demo 2, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, example pages/posts/products/custom-post-types etc… and vice versa if you check it before importing the Demo content.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi thanks for your reply. Now I operated on Shop1 demo of WPBakery, if I would like to switch Shop1 elementor(will not use the WPBakery), how should I do?
Hello, @gunrose2003,
Same way, Just Choose elementor option while Importing the Demo.
Regards, P-THEMES.
“Porto Products” block bug report:
If I build a page with the “Porto Products” and set “Pagination” to “Show Pagination”.
I have a unexpected behavior when I click to see another page, the products are refresh on the grid but the page stay at the bottom instead of scroll up to the top of the block.
I don’t seek for a support about that, I just want to report so that it will be fixed or upgraded in the next release
Best Regards Nexus
Hello, @NexusFred,
I have just tested it at my end and finds the same issue, It means you are right, Its not going back to above, I am very thankful to you for letting me know this issue, I am forwerding this to the development department for testing in deep and try to solve it with the future upcoming updates of the Theme, please be patience till that.
Thanks for your understand.
hello, how can i update up to version 5.3.2 now i have the version 5.3.1
Hello, @josetm,
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
helllo i am getting error that my ip address has been blocked http://prntscr.com/sg8ck1
this is my hosting ip 5.189.181.83
please add my ip in whitelist and remove this comments due to ip suritty thanks
Hello, @Kyo_Kusanagi,
This issue occurs when you are trying to use the same license multiple times, For now, I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I installed the template on a Multisite. I’m trying to change the texts to the left of the logo, but it doesn’t seem to work.
Here the screenshots -> https://imgur.com/a/9lyRIbx
Hello, @igianni84,
The header in Shop Demo 8 has been made using Header Builder, so you have to change the info by going into Porto >> Theme Options >> Header >> Header Type >> Header Builder is showing below as per your requirements.
And please read this article as well:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
my search results shows as huge images more like posts not as woocomerrce search results. any way to fix this?
Hello, @soulbox3,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
thanks for the fast reply. but i don’t have a live search problem my search used to be giving results such as: ”.com/?s=search&post_type=product” and now all i get is ””.com/?s=search” and the results show as huge posts
Hello, @soulbox3,
OK, Got it, Please read and follow the instructions written in this article that how search result page layout works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
Regards, P-THEMES.
perfect. any reason i don’t see tags in search? i can see them in live search results.. but when i click on the search button i get “No products were found matching your selection.”
Hello, @soulbox3,
Sorry to say that but this is not possible. You can not search by Tags, For that you have to purchase premium plugin of Yith WooCommerce Ajax Search before purchasing the plugin please ask plugin Author that will it be possible with the Premium plugin or Not.
Regards, P-THEMES.
Hi, we just updated to your latest version and now it messes up the side menu when you click into a product. It shifts the main side menu up. Was fine before the most recent update.
Now our top Porto banner is missing after doing the porto functionality update. This new version is terrible. How do we revert to an old version.
Hello, @oachalon,
Sorry to say that but there is no such issue in the Theme, The issue you are facing is because of your own Customization that you did on your site.
Please contact your hosting provider and ask to run the backup of your site and then remove all the on-site customization from your site and deactivate all the third-party plugins and then follow the below-given article to update the Theme on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
There was no issues before your update, now there are issues. Nothing else has changed, meaning its an issue with your update.
That is why we dont want to purchase an extension for further support, because we get this type of answer everytime.
Hello, @oachalon,
If the issue is with update of the Theme then why no any other customer complain about it as you? We always test the update before releasing several times.
I also tested the update again at my end on my test site and there is no such issue, The issue is only at your end, and that must be the Customization issue as I explained above.
You have to follow it, NO other way.
Regards, P-THEMES.
Hello, is there a way to show attributes that are only relevant to the specific category, subcategory on the sidebar of the shop page?
We have a lot of products and we want the user to be able to view and filter only the attributes that are relevant to the category or subcategory they are currently looking at instead of all the available attributes.
Hello, @parisalex,
Sorry to say that but this is not possible, You can not put specific categories attributes for filter in sidebar, This requires Customization or you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hi, my old site vuemmeedilizia.it no longer uses porto. I need to reset license so that I can use it on another domain. The new domain name is globalgamestore.it. I’m also using a staging sub-domain to develop the site, which address is staging.globalgamestore.it, and I need to activate template here. After a few days when I’ll ready in www.globalgamestore.it what can I do? staging.globalgamestore.it will be used only for developing (the domain is also inaccessible without userid and password.
Hello, @blueboxweb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And for the future, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Acording to changelog of version 5.3.2 you updated wp bakery plugin to version 6.2.
But I have checked it and it is not, is version 6.1.
Maybe you forgot to put it on.
Check please. Thanks.
Hello, @CarlosMST,
Please delete the old version of the plugin from your site and download the latest plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Does this theme support Alidrop woo plugin
Hello, @vireshtauro,
Sorry to say that but we have not tested the Alidrop woo plugin with the Theme yet so we are unable to suggest you on it If you want you can try it with the Theme at your own risk.
OR
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is also included in the Theme package as well.
Regards, P-THEMES.
Hi there, I want to edit some box backgrounds in architecture’s theme which are set with a CSS class name (background-color-quaternary ourservices). how can I change it?
Hello, @adel90,
That section has been set using Custom HTML element, under Porto Ultimate Content Box and you can change the background color by edit that element as showing below:
Regards, P-THEMES.
Thanks but I want to change this gray background not the yellow box
Hello, @adel90,
If you edit the Row, you will find a Custom Class set under it as showing below:
And that class indicated that this background color is coming from Porto >> Theme Options >> Skin >> Quaternary Color as showing below, so you can change it from there as per your requirements:
Regards, P-THEMES.
