23249 comments found.
Hi team, thank you for this awesome theme. I have question: I want full width theme with different sections like New Products, Sale items, Featured Product with view all button? Can I add or remove sections from any demo site? One page checkout available in this theme? Can I adjust filters like left right or only price range or only color?
Hello, @MohsinPHP,
First of all, thanks for showing your interest in Porto WordPress.
Yes, You ca use Full Width Theme with different sections like Sale Items Featured Products etc… and Yes you can remove any section from any Demo as per your requirements and Yes, Yes you can click Add to Cart Button and it will take you to the cart page instead of single product page, Yes you can add Filters by attribites and Price as per your requirements.
Regards, P-THEMES.
Hi team, I have this error message “your ip address is block as spam” when I try to update slider revolution plugin which is link to porto theme. Can you help please ?
Hello, @Jo7DB,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And you can download the very latest version of the plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thanks very much it works perfectly now 
You’re Welcome!!
Hi. I want to know – can I do so that products that are listed in category page to be landscape, not in square? You can see an example here: http://marcom.doamnadirector.ro/product-category/utilaje-noi/komatsu/excavatoare-pe-senile/gama-hibrid/
In product page in thumbnail section the images even they are big as resolution, they appears blurred. You can see the difference when you hover over thumbnail that image is more clear. http://marcom.doamnadirector.ro/product/excavator-hibrid-hb365lc-nlc-3/
Hello, @krmina09,
1. You can change the layout of the Products on Shop/Category pages as List or Grid from Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
2. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2.
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
DOkan compatible?
Hello, @tombroker,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Dokan plugin is fully compaitable with Porto WordPress, Infact its already included in the Theme package as well.
Regards, P-THEMES.
Hi
Urdu Font Not Supported
Jameel Noori Nastaliq
There was an error deleting your font: File type not recognized.
Hello, @Niyara,
URDU Font is working fine, I have just tested this font:
https://urdufonts.net/fonts/gandhara-suls-regular
on my test site here:
https://porto.bookshare.pk/test/
and it is working perfectly fine, it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/12/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Any solution to mobile menu not automatically closing on a 1 page websites using anchor links?
Hello, @Golocalpage,
Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu closes when the page will refresh and in that case, the page is not refreshing so that is why it is no closing by itself. I hope this is all clear now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/09/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
i have a problem at the checkout page. the cross sales text (the product name) at bottom are going over each other making look like gibberish. how can i fix this?
Hello, @soulbox3,
Please share that product URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, store is still in development so i created a photo. please let me know if its enough. if not i will open access. http://joxi.net/823LGLBcDLBzQA
Hello, @soulbox3,
This requires Custom CSS to fix, that is the reason I asked your particular product URL, please share the particular product URL which has those cross-sale products so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, just add this item into cart and see the cross sell on the bottom. it will also happen with any item
https://new.123getink.com/?product=epson-220xl-t220xl-t220xl120-t220xl220-t220xl320-t220xl420-4-pack-epson-compatible-extra-high-capacity-premium-ink-cartridgesHello, @soulbox3,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
Regards, P-THEMES.
works great thank you.
Most Welcome!!!
I can set color with swatches with admin role, but i cannot see the option in an account with shop manager role. how can i fix it
Hello, @cnetcurity,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Good evening, can you help me? When I enter my code. Tell me it’s invalid. Thanks
Hello, @Gotteskind78,
Some times, It happens because of the old version of the Theme, Please make sure that you are using the latest version of the Theme by following the below-given article and then try to activate the Theme I am sure you will not finds this issue anymore:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
OR
Some times, It happens because of the wrong purchase code, please again make sure that your copied purchase is correct, no space in between/start or end, and try again.
OR
Some times, It happens because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there,
2 pre-sale questions:
- Is it possible to edit the checkout / thank you page in Woocommerce? - If I will install and build the new website on a test domain and once that is done it will go live on another domain is that possible with the license?
Cheers Roger
Hello, @Rog3rC,
First of all, thanks for showing your interest in Porto WordPress Theme.
1. Thank you page is the default WooCommerce page and you can Customize it using WooCommerce code snippets, No option in the Theme for it.
https://docs.woocommerce.com/document/woocommerce-custom-thank-you-pages/
https://rudrastyh.com/woocommerce/thank-you-page.html
https://wordpress.org/plugins/yith-custom-thank-you-page-for-woocommerce/
2. Yes, It is possible, After purchasing the Theme please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Regards, P-THEMES.
Thanks! I purchased the theme.
One small question 
How to get rid of the pop-up? https://www.screencast.com/t/UOuscKJPg I imported Shop5 (or 4)
Hello, @Rog3rC,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hello, i changed domain name, how do i change the domain name linked to my license?
Hello, @imohi999,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I am getting an error “This code was already used in” however its not in use on any other site. Can you reset my purchase code please otherwise I can’t use it.
Hello, @tomal90,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How do I revoke theme licenses for all my domains?
Hello, @garri2,
I have removed the licenses from your 2 Domains on your request listed below:
cided.es
hogardecor.esBut on your third domain: ritmicaeuritmia.es
You are still using the Porto WordPress Theme, So now explain why you want to remove the license from that domain on which you are using the Theme.
Regards, P-THEMES.
Its fine! ritmicaeuritmia.es is ok with. Thx very much!
You’re Welcome!!!
Hi, where can i find the text in subtitle blog page “Check out our Latest News!”
And is it possible to have on all page a subtitle like that ? Cause in some page subtitle and in other not it cause mooving the top container height size…
Hello, @alexissatok,
Please go to pages and edit the particular page and scroll below, you will find view options and under view options you will find an option for Page Sub Title, you can set the Page Sub Title from there as per your requirements:
Regards, P-THEMES.
Hi, I would like to ask you a question. There is any way to set a standar fee for every variation of my products? As an example….I have a T-shirt which have 10 different colors, there is way to set a fee for each color and this added on regular price? I know that is not theme’s feature but I ask you if you have to suggest me any plugin.
Hello, @bill_ch,
Sorry to say that but no there is no option in the Theme for it, You have to use any third party plugin for this reason which better meets your requirements Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Ok, thanks!
You’re Welcome!!!
Hi the Sort By module is not works properly, It doesn’t sort the prices from high to low or low to high either, can you help ?
Hello, @gimamedia,
Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/
And Please also follow all the debugging processes listed below one by one, I am it will help you in solving your issues.
https://themeforest.net/comments/23507969
Porto Documentation:
https://www.portotheme.com/wordpress/porto/documentation/
Porto changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Porto FAQ’s:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
Porto Video’s:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hello can i use your theme with learndash?
Hello, @manuict,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the Theme with learndash plugin yet, so we are unable to suggest you on it If you want you can try it.
Regards, P-THEMES.
Hello, presales questions. I already have a site done with Elementor Hello theme + elementor pro. All the site, 100% is done with elementor pro templates (full width, no sidebars). If I swich to porto what parts will have to be re done? thanks Jorge
Hello, @jmorillo,
First of all, thanks for showing your interest in Porto WordPress.
It depends on your Hello Theme, If that Theme has modified elementor elements which you have used on your site then those elements will create some issues on your site, and you have to create those sections again with Porto WordPress Theme.
Regards, P-THEMES.
1.- Is it mandatory to install Visual Composer when using Elementor?
2.- Can I use 2 Wordpress installations with the same license in the same subdomain for demonstration purposes?
Example: demo.domain.com/model-1 demo.domain.com/model-2
Hello, @Derzz,
1. While Importing Demo content, yes it is mandatory to Install WP Bakery when using Elementor, and after Importing the Demo, you can simply deactivate the plugin, It will not create any issue.
2. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
I already checked it. But it indicates only if it would be other domains, in my case it would be only one.
I can do it?
Hello, @Derzz,
Yes, you can do only on a single domain.
Regards, P-THEMES.
How to remove breadcrumbs from product layout ? and second question, when use layout with Quantity Input, if the stock is 1pcs, qnty inp dosen`t show. How to get qnt inp to show with 1pcs ?
Hello, @ihelprs,
1. There are two ways.
Remove Globally, You can remove the breadcrumbs globally from Porto >> Theme Options >> Breadcrumbs as showing below:
Remove from Specific Page/Post/Product/Custom-Post-Type:
Please edit the particular Page/Post/Product/Custom-Post-Type, and scroll below, you will find view options and under view options you will find an option to hide breadcrumb from specific page as showing below:
2. This is not an issue but this is how it works, obeviously the minimest number is 1 and when you only have the stock 1 left then it will not show to choose quantity. This is the default functionality of the Theme and WooCommerce.
Regards, P-THEMES.
