23241 comments found.
Can you pls expedite Ticket #90867 ? Despite opening it 20 hours ago, it’s still not resolved.
Thanks.
Hello, @majestic-printing-works,
We have replied your support ticket #90867 now, please check your ticket reply and reply to your support ticket accordingly and please keep in mind that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so you will always get the reply of your ticket once it resolved, always please be patience.
Regards, P-THEMES.
hello dear i liked your theme and i want to purchase but is very expensive do you have a coupon or discount for me?
Hello, @zellamall,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have any discount on Theme, for now, you have to purchase it at its regular price.
Regards, P-THEMES.
I installed the “Elementor Shop Demo 1” version. But it still requires Visual Composer. Why isn’t there a Testimonial widget in Elementor?
and also how to remove the message: “The following required plugin is currently inactive: WPBakery Page Builder.”
Hello, @Derzz,
This is just a warning, you can ignore it, there is no way to remove that warning for now from backend, we will work on it with future upcoming updates of the Theme.
And regarding elements, Sorry to say that but we have just added the Elementor compatibility with the Theme a couple of updates ago so not all the elements have been made with elementor as with WP Bakery, we will add those elements with elementor with future upcoming updates of the Theme, For tracking, you can always check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi again.
Search form in header is very good on FF but broken on Safari and Chrome.
How can i solve this problem?
Thank you.
http://nishdijital.com/moore/?1386150665Hello, @celikyaman,
I have just tested your site now at my end on very latest version of Chrome browser and it is working perfectly fine at my end, please see this screenshot, It must be the cache issue at your end nothing else: https://postimg.cc/QHSXXMnQ
Regards, P-THEMES.
hello i purchased your theme sir and i did use it for a site of a client and then i removed it from his site and i used another theme Now i’m trying to use my Porto theme copy to another site it gives me a message that i used before on another site but its not activated on this site and i also delete its files from hosting but same error ocuurs
i have two copies of porto and i cant use it any where ! Please help sir
Hello, @GoodWorc,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, i enter my purchase porto code but in wordpress says: Invalid code, or corresponding Envato account does not have Porto purchased. i purchased it on 15 May 2020. what’s wrong?
Hello, @prescadenvato,
Some times, It happens because of the old version of the Theme, Please make sure that you are using the latest version of the Theme by following the below-given article and then try to activate the Theme I am sure you will not finds this issue anymore:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
OR
Some times, It happens because of the wrong purchase code, please again make sure that your copied purchase is correct, no space in between/start or end, and try again.
OR
Some times, It happens because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable the curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Regards, P-THEMES.
Hi iwant change “availability” word to french. I see in another topic that is in loop/sale-flash.php I see availability but there’s many “availability” word in php which must i modify?? thanks for all
$availability = $product->get_availability(); if ( ‘out-of-stock’ == $availability[‘class’] ) { if ( $porto_settings[‘product-stock’] ) { echo apply_filters( ‘woocommerce_stock_html’, ‘ ’ . esc_html( $availability[‘availability’] ) . ‘ ’, $availability[‘availability’] ); } } else { if ( ‘2’ != $porto_settings[‘add-to-cart-notification’] ) { echo ‘ ’; }
Hello, @alderanda,
No need to change anything on code, If you simply want to change/translate the “Availability” word, you can change it into the Theme langauge files as per your requirements as showing below:
Regards, P-THEMES.
My Website Mini Cart Icon Always Keep Buffering on the home page only instead of showing the item in add to cart see the sc : https://prnt.sc/sjr8vz
Hello, @sdjewels,
This is your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I found W3 Total Cache causing the problem how do I fix it, I used a WP Super Cache as well but that also didn’t work to resolve the issue. Both above mention plugin has be told compatible with your theme. Please suggest soltuion.
Hello, @sdjewels,
That is plugin issue, Please try to contact plugin Author and ask to fix the issue for you on your site, OR do not use that plugin and use any other plugin which better meets your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @agenciafox,
This is not the Theme issue but this is your WordPress permalinks setting issue, This is because you have set the permalinks as plain, you have to set the permalinks as Post name from WordPress Dashboard >> Setting >> Permalinks and save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, How can i put the banner “out of stock” in product page. For archive, you have set a bouton ton show or not, not for product page. I must show on product page that the product is out of stock. which code i must add on php?
Hello, @alderanda,
Sorry to say that but this is not possible, There is no such option in the Theme for it, This requires Customization or you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Can blogspot.com be added to the social link list?
Hello, @Imre81,
Sorry to say that but this is not possible, There is no such option in the Theme for now, This requires Customization.
Regards, P-THEMES.
For the Newsletter Popup Form & Footer Newsletter Form (Shop 30) you have use the contact form 7.
As these are Newsletter Forms So I want these email directly added into the subscribers list of mail poet.
In other words I want contact form 7 form work like mail poet form, whenever user fill their email & submit user’s email added to the subscribers list.
Can you please guide How I can do it ?
Hello, @sdjewels,
Sorry to say that but this is not possible, You have to create Mail Poet Forms and use Mail Poet Forms at place of Contact Forms it will work for you, there is no other way.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for you message I understand it’s not possible to use Contact Form 7 forms for mail poet subscribers list. So would it possible to designs mail poet form like https://prnt.sc/sjr6ol (for footer) & like this https://prnt.sc/sjr84b for popup ?
Hello, @sdjewels,
Yes, you can style your Forms as per your requirements using Custom CSS.
Regards, P-THEMES.
Any Guidance How I can do it ?
Hello, @sdjewels,
You can take a hint from below given articles:
https://docs.mailpoet.com/article/70-design-style-subscription-form-widget-shortcode
https://kb.mailpoet.com/article/140-create-a-subscription-form
https://wordpress.org/support/topic/put-form-elements-on-one-horizontal-row/
https://ninjaforms.com/docs/mailpoet/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi team, thank you for this awesome theme. I have question: I want full width theme with different sections like New Products, Sale items, Featured Product with view all button? Can I add or remove sections from any demo site? One page checkout available in this theme? Can I adjust filters like left right or only price range or only color?
Hello, @MohsinPHP,
First of all, thanks for showing your interest in Porto WordPress.
Yes, You ca use Full Width Theme with different sections like Sale Items Featured Products etc… and Yes you can remove any section from any Demo as per your requirements and Yes, Yes you can click Add to Cart Button and it will take you to the cart page instead of single product page, Yes you can add Filters by attribites and Price as per your requirements.
Regards, P-THEMES.
Hi team, I have this error message “your ip address is block as spam” when I try to update slider revolution plugin which is link to porto theme. Can you help please ?
Hello, @Jo7DB,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
And you can download the very latest version of the plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Thanks very much it works perfectly now 
You’re Welcome!!
Hi. I want to know – can I do so that products that are listed in category page to be landscape, not in square? You can see an example here: http://marcom.doamnadirector.ro/product-category/utilaje-noi/komatsu/excavatoare-pe-senile/gama-hibrid/
In product page in thumbnail section the images even they are big as resolution, they appears blurred. You can see the difference when you hover over thumbnail that image is more clear. http://marcom.doamnadirector.ro/product/excavator-hibrid-hb365lc-nlc-3/
Hello, @krmina09,
1. You can change the layout of the Products on Shop/Category pages as List or Grid from Porto >> Theme Options >> WooCommerce >> Product Archives as showing below:
2. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2.
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
DOkan compatible?
Hello, @tombroker,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Dokan plugin is fully compaitable with Porto WordPress, Infact its already included in the Theme package as well.
Regards, P-THEMES.
Hi
Urdu Font Not Supported
Jameel Noori Nastaliq
There was an error deleting your font: File type not recognized.
Hello, @Niyara,
URDU Font is working fine, I have just tested this font:
https://urdufonts.net/fonts/gandhara-suls-regular
on my test site here:
https://porto.bookshare.pk/test/
and it is working perfectly fine, it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/12/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Any solution to mobile menu not automatically closing on a 1 page websites using anchor links?
Hello, @Golocalpage,
Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu closes when the page will refresh and in that case, the page is not refreshing so that is why it is no closing by itself. I hope this is all clear now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/09/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
i have a problem at the checkout page. the cross sales text (the product name) at bottom are going over each other making look like gibberish. how can i fix this?
Hello, @soulbox3,
Please share that product URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, store is still in development so i created a photo. please let me know if its enough. if not i will open access. http://joxi.net/823LGLBcDLBzQA
Hello, @soulbox3,
This requires Custom CSS to fix, that is the reason I asked your particular product URL, please share the particular product URL which has those cross-sale products so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, just add this item into cart and see the cross sell on the bottom. it will also happen with any item
https://new.123getink.com/?product=epson-220xl-t220xl-t220xl120-t220xl220-t220xl320-t220xl420-4-pack-epson-compatible-extra-high-capacity-premium-ink-cartridgesHello, @soulbox3,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
Regards, P-THEMES.
works great thank you.
Most Welcome!!!
I can set color with swatches with admin role, but i cannot see the option in an account with shop manager role. how can i fix it
Hello, @cnetcurity,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
