23210 comments found.
Hello, @awsinfinite,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am not going to renew support, just to disable or remove pop up, because it is your theme, so it has to be in your own theme port documentation.
Hello, @awsinfinite,
It is under Porto FAQ’s as I provided the link to you above, and purchasing support extension is Envato Policy and it requires for getting support on product, you may wish to confirm from Envato as well.
Regards, P-THEMES.
Good evening, buy a license for this template, I want to change the language from English to Spanish, how do I do? Thank you!
Hello, @martinvarela2015,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
After update all products don’t show!
Hello, @alpacadelsol,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, is it possible to put it for 56 Dolar? That’s all I have on the card. (or I’ll have to buy some cheaper, but I liked your theme)
Hello, @ribeiroeduardo,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have any discount on the Theme for now, You have to purchase it on its regular price.
Regards, P-THEMES.
understand, without problems. Anyway thank you
You’re Welcome!!! 
I want to change the color of heart wishlist icon when is active but i don’t find the way, i only find the way to change the color in red before i click on it by using this css code. How can i change the active selected icon color ?
.yith-wcwl-add-to-wishlist a, .yith-wcwl-add-to-wishlist span { width: 36px; height: 36px; line-height: 34px; padding: 0; border: 1px solid #d8d8d6; color: #da1902 !important; text-indent: -9999em; background: none; background-color: rgba(0, 0, 0, 0); border: 1px solid transparent; }
Hello, @alexissatok,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements, save changes and check your site after removing the browser cache.
.yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a:before {
color: red !important;
}
Regards, P-THEMES.
Hello, after the update, I no longer have the option to edit in Classic Mode in WP Bakery, how do I enable it again?
Hello, @felixvaladao,
Please make sure that you have updated the Dokan plugin as well if you are using on your site, if no then update the Dokan plugin on your site and check your site after removing the browser cache, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/07/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
i created a custom post type and custom taxonomy. i would like to have an image banner on top of the page, like on the product categories. how can i achieve that?
Hello, @techdesignmiri,
This is not possible, That Image Banner has been set using Page (View Options) and the custom post type and custom taxonomy you have created has no Page (View Options) so this is not possible, you can simply use WP Bakery element and add the content on your particular Custom Post Type as per your requirements.
Regards, P-THEMES.
hi, just one question. Does it work with Uni CPO plugin?
Hello, @lluischess,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the Uni CPO plugin with the Theme yet so we are unable to suggest you on it, If you want to use it you can try it with the Theme.
Regards, P-THEMES.
Hello, since I updated the theme, some colors in the product archives have been changed. For example, on the shop page we show items, these items are shown in small and have a small “add to card” button, the color of that button has been changed, the color of the letter “add to cart “it turned black when it was white. The background color of the “quick view” was also changed when I did not make any changes.
I have tried changing the colors in theme options> skin> shop and it apparently doesn’t work.
Do you know how i can solve this??
Hello, @joe218,
This seems to be the cache issue, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I have several concerns, can you help me please:
1. How can I remove the top banner from demo22 (Product porto plus X)?
2. How can I remove the newsletter banner from the bottom?
3. How can I change all the template texts to Spanish?
4. How can I customize the hot banners at the top of the site (Action cameras and For all styles)?
Thank you
Hello, @jimjud,
1. You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
And also you have to remove the Custom JS from Porto >> Theme Options >> Skin >> JavaScript Code as well: https://postimg.cc/PNbRVx1n
2. That is a block set under Footer Top Widget, If you simply want to remove it then remove the Block Widget from Footer Top it will solve your issue as showing in the below-given screenshot:
3. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
4. Please edit your Home Page and you will find the elements set for that section under your Home Page as showing in the below-given screenshot, edit it and change anything as per your requirements.
Regards, P-THEMES.
Hi,
Thanks for the reply. I installed the plugin for the translation but it is not activated. I have the latest version but wordpress does not leave it active. Why?
https://postimg.cc/gallery/wjkvPMzThank you
Hello,
Help me with the following questions please (demo 22):
1. How can I edit the banners?(https://postimg.cc/fVRCsSK6/e824739b)
2. How can I correct the image overflow? (https://postimg.cc/H8TZ7ZwL/c66c9665)
3. How can I correct the image overflow? (https://postimg.cc/PNd2y7DX/b25bb2ba) 4.How do I customize the brands section on the products page? (https://postimg.cc/47sb8KmL/1b7f98f1)
Thanks
Hello, @jimjud,
For that plugin “Automatic Translation Addon for Loco Translate”, please go to WP-Dashboard >> Plugins and finds and delete the plugin from there and then again Install it with the latest version of the plugin.
1. Please edit your Home Page and you will find the Custom Heading elements set under Porto Interactive Banner elements, edit it and change anything as per your requirements as showing below:
2,3. Please edit your Home Page and copy and paste the below-given CSS code to the Home Page Custom CSS option and check your site after removing the browser cache.
@media (min-width: 992px){
.home-category-banner {
top: 56px !important;
height: 85% !important;
}
}
4. Please go to Porto >> Theme Options >> WooCommerce >> Single Product and scroll bottom you will find the block slug name has been set under content-bottom option as showing in the below-given screenshot:
It means the particular section is coming from Blocks, you have to go to Blocks and finds and edit the particular Block and change anything as per your requirements as showing below:
And please contact us via our support system for rest of your issues and for new issues, This platform is only used for Pre-Sale questions and small queries only not for detailed and multiple issues, Hope you can understand.
Regards, P-THEMES.
Hello,
Thanks for answering.
1. The plugin problem persists, I followed the instructions but it doesn’t work. —> https://postimg.cc/9wYFb0ty/f030542d
2. I am using Elementor and the banner is not displayed for editing.—> https://postimg.cc/mPfh4xhc/9e463165
Thank you
Hello, @jimjud,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
What is the best upgrade path from 3.6.4 to now? I do not want to lose any of the layouts that are working perfectly, including menu, headers, footers, mobile menus are better in 3.6.4 then they are now. I feel I maybe missing out on bug and security fixes and perhaps a few other important updates. Already tried to do a full upgrade but that broke everything visually and I tried other methods but then you lose the same layouts that used to work perfectly. Thanks so much for any direction.
Hello, @ingenuitor,
First of all, you have missed a lot of Theme updates in between your current running version and the latest version of the Theme and we have included/removed many of the features in those updates from/into the Theme which will not possible to revert back without Customization.
You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And try to update the Theme by following the below-listed article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I hope this will help you in solving your issue and if not then try to contact our Customization team for paid Customization services or hire any developer.
Regards, P-THEMES.
Hello, I have successfully updated most of woo-commerce all but these.
porto/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0, porto/woocommerce/cart/mini-cart.php version 3.1.0 is out of date. The core version is 3.7.0, porto/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.5.5, porto/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0, porto/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, porto/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0, porto/woocommerce/order/order-details.php version 3.0.0 is out of date. The core version is 3.7.0, porto/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0, porto/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 4.0.0, porto/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.5.1, porto/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.5.1, porto/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0, porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0, porto/woocommerce/single-product/review-rating.php version 3.1.0 is out of date. The core version is 3.6.0, porto/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0, porto/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
I guess at this point in the efforts of not losing what already works, it will need to be customized but I want to keep the important parts secure and up to date. The key here is not to lose any function or UI that has been working for years perfectly.
Sadly I do not like the updated theme, it’s missing some elements that are really important. Do not get me wrong, it’s a great theme, but I’m not a fan when you removed the old system mobile menu and various other elements I’m used to using and IMHO works better in the UI / UX environment.
Thanks again for all your help and support…
Hello, @ingenuitor,
I am sorry but that was the demand of the situation and our customers.
Thanks for your understanding.
Please no sorry necessary, I fully understand and again it’s a great theme, I just need to make it work for me. Thanks again for the great support.
You’re Welcome!!
Hi, I am looking at your demo websites and the wishlist counter does not appear after adding items to the wishlist. Is there something wrong?
Hello, @afarahani,
First of all, thanks for showing your interest in Porto WordPress.
If you will use Built-in Wishlist functionality under Header Builder then it will show Wishlist Counter as showing in this screenshot:
Regards, P-THEMES.
But then there would be two heart buttons in the header! Right?
Hello, @afarahani,
No, It will not you can simply remove the one as per your requirements.
Regards, P-THEMES.
Dear Porto,
Please this is critic for my sales, some clients are asking why the transport is not showed and desglosed in the order (red circle). They understand is wrong. I have an e – commerce shop (woocommerce).
Please, any solution ?
http://candleart.es/DESGLOSE.JPGthanks, Candle Art
Hello, @RosaMaria_,
This is default functionality of the Theme and WooCommerce, It does not show the transport under that section, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
ok thanks, can you tell me where I can contact the customization team ? thanks, regards
Hello, @RosaMaria_,
Please contact us via our support system with your site WP Admin Login details so that we will share the Customization department contact with you and then you can directly contact them.
Regards, P-THEMES.
Hi Does the site payment work with privet PayPal account or do I need company PayPal?
Hello, @tzohari,
First of all, thanks for showing your interest in Porto WordPress.
PayPal is the WooCommerce functionality and you can read more and all about it here:
https://docs.woocommerce.com/document/paypal-express-checkout/
Regards, P-THEMES.
Hi, when will your theme be php7.3 compatible? every time I update the theme, I try to change php version – but it fails to work. Thanks
Hello, @dee-uk,
Porto WordPress latest version is fully compaitable with PHP version 7.3, Please update the Theme to the latest version, deactivate all the third party plugins and then check back after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
For $59, it’s lifetime fee or yearly? Updates also for 1 year or lifetime? No details about above questions, so asking here. I need to purchase multi vendor theme
Hello, @devaaji,
First of all, thanks for showing your interest in Porto WordPress.
Yes, When you will purchase the Theme its for lifetime and you will get the lifetime free updates of the Theme.
Regards, P-THEMES.
Hi – just wondering does your theme support the Mailchimp for woocommerce plug-in? thanks heaps
Hello, @ashgill19,
Sorry to say that but we have not tested the Mailchimp for woocommerce plug-in with the Theme officially yet, so we are unable to suggest you on it, If you want to use it, you can try it with the Theme.
You can check all the third-party compatible plugins list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Regards, P-THEMES.
Thanks for your prompt reply. Ok, basically I want to set up some automated emails to send to customers a month after they order plus one for abandoned cart. What is the best way to do this?
Hello, @ashgill19,
I am sorry but this is not the default functionality of the Theme and WooCommerce, you have to use any third party plugin for it which better meets your requirements, unfortunately we have not tested any of the third party plugin with the Theme for this reason.
Regards, P-THEMES.
Hi, I am using the css code “border-bottom:none;” for breadcrumbs in order to disable the gray line from under. There is any other way to do this?
I set this css for this class…..”.page-top.page-header-6”
You do not need to deal with it! I did it.
Sound’s Great!!!
You are the best
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Hello, @iFactoryLab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Just noticed that the top html block on my website is not showing up. Not sure what happened. Haven’t made any backend changes on my site except for theme upgrade.
This is how the demo looks…
This is my code in top html block in place…
My website URL is https://www.corelinsight.com
Hello, @pratikshah,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
