23241 comments found.
Hello, @epp289,
Please go to Porto >> Setup Wizard >> Demo Content and click on the Demo you have Imported on your site, now click on “Details” and un-check all the options, and only check “Import Element pages” and then click on Import button as showing below, It will Import all the elements shortcode pages on your site and then you can simply edit any page and use/change any setting of any element as per your requirements:
OR
If you only want that single element shortcode page then contact us via our support system with your site WP Admin Login details so that we will set it for you on your site.
Regards, P-THEMES.
PRESALE question, i have bought 2 times your theme, i love it, i need to buy another one to make a bookstore, i want to know if the thumbnail of product woocommerce can be other size than a square, but more like a rectangular book like in this link ? http://mas1.magikthemes.com/index.php/fluence/
Hello, @alexissatok,
First of all, thanks for showing your interest in Porto WordPress.
Yes, For Shop/Category Pages you can change the Image Container as Rectangle from Appearance >> Customize >> WooCommerce >> Product Image and set Thumbnail Cropping as Custom and set it as per your requirements as showing below:
And for Single Product Pages, you have to change the layout which has the Vertical Image Container as “Full Width” from Porto >> Theme Options >> WooCommerce >> Single Product.
Regards, P-THEMES.
Hi, I can’t update the theme, the error message is “Your IP address is blocked as spam!!!”. Please whitelist my IP! Thanks.
Hello, @chiara7,
Can you please share the Theme purchase code PDF file and the site WP Admin Login details on which you want to activate the code via our support system so that we will check/verify and solve your issue.
Regards, P-THEMES.
I was wondering, how can I share these data in a public forum. However the error message disappeared for now, so I can update the theme.
Hello, @chiara7,
Not here but via our support system here:
http://portotheme.com/support
Its private platform and also sound’s good!!, If your issue is resolved.
Regards, P-THEMES.
how to change this color ? please see pic below
https://prnt.sc/suup4vHello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
.section-width-sidebar .widget .widget-title {
background: orange !important;
}
Regards, P-THEMES.
Hi,
In a blog theme, once a user log in , user will be directed to the Woocommerce user’s dashboard. Can’t we direct the user to the home page or the blog page? also when a user trying to make comment on post, and he is not registered or logged in , then he will be diverted to the wp-admin login page. can’t we give the user registration/login page at the point of trying to make the comment on a post?
Thank you.
Hello, @chafolks,
Sorry to say that both the functionalities you want are not the default functionality of the Theme and WordPress, both requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hello i have tried multiple time but my demo is not importing properly see screenshot and slider image http://prntscr.com/susj33 and see in demo https://www.portotheme.com/wordpress/porto/shop14/
Thanks
Hello, @Kyo_Kusanagi,
This is just the cache issue nothing else, Please remove your server cache and then remove your site cache and deactivate the cache plugins including the FVM plugin as well and finally check your site after removing the browser cache, I am sure your issue will solve. Please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi sir how are you,suddenlly my site is disturb fonts and ccs etc ,wht can i do
Hello, @izharhaider,
Your site is not working at my end, please share the working site URL and the screenshot of the issue so that I’ll check and provide you the best possible solution for it: https://postimg.cc/Snkp3HDw
Regards, P-THEMES.
I am trying to center the page title and make the font larger and a different font style Italicized. When I center the title using the theme options > breadcrumbs it wil do that but when I use the following CSS to change the size it reverts back to the default left justified.
code: h1.page-title { font-size: 40px !important; } is there a way to do both? Centered – larger font – font family/font style
Hello, @kharmachanic,
Can you please set the Title in Middle and share that page URL so that I’ll check and set the Custom CSS for your site and provide it to you.
Regards, P-THEMES.
Hello guys how can make the category on the catalog menu show the sub categories on hover? https://www.portotheme.com/wordpress/porto/shop1/
Hello, @PremiumDealsandSteals,
Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen as showing in the below given screenshot and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu: https://pasteboard.co/HH0S6jc.png
Then you can add the Product Category in Main Menu as per your requirements.
Regards, P-THEMES.
Product titles in archive page are H3, how can I change them to just be a div with no h-tag?
Hello, @trimarketing12,
You have to Customize the Theme core files for it, You can change it in “title.php” under wp-content/themes/porto/woocommerce/single-product as per your requirements.
Regards, P-THEMES.
Hi! I’m just installing the theme through the wizard and I want to import elementor shop 4’s demo content but it doesn’t allow me because it prints that I need to install WPBackery, so I back to pugins’s step and then when I check WP Backery’s checkbox it says “It isn’t recommended to use two page builders(Elementor and WPBakery) together. It might give serious effects on your site’s view and performance.” What should I do? Thanks.
Hello, @Pepperland,
Let me explain you in detail:
WP Bakery and Elementor are two different page builders and both have their own standards and elements and properties.
Like same way both have different Demo’s as well, If you go to our Demo site you will find the Elementor and Gutenberg Demo Tabs separately as showing in this screenshot:
And while Importing any Demo you will also find the same Filters under Demo Import Tabs as showing in this screenshot:
It means if you want to use the Elementor version of the Demo then you have to Import Elementor version and Same as for WP Bakery and Gutenberg.
Now, Keep in Mind, Before Importing any of the Demo version Install and Activate all the plugin including WP Bakery and Elementor as well, and then you will find the Option for which Page Builder Version of the Demo you want to Import on your site as showing in this screenshot:
Import the particular version of the Demo and then deactivate the other page builder from your site by going into Plugins section after Importing the Demo, Like If you Import the Elementor version of the Demo then after Importing Demo content no need for WP Bakery Page Builder plugin simply deactivate it after Importing the Demo.
You can not edit the content of the Elementor version of the Demo with WP Bakery and Vice Versa.
That’s all.
Regards, P-THEMES.
Hi, when I try to install the theme in the subdomain or folder to try it, it doesn’t install the theme well, it looks bad.
Hello, @jolly89821,
This is nothing but your site SSL certificate issue as showing in this screenshot: https://postimg.cc/SJDHJjyx
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I cannot insert an html block in my menu, the block section does not exist in the menus
Hello, @ImAlexKoffi225,
There are Three Stages of od Menu Items.Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://ibb.co/K5LXMSk
And the Block Option will only available in Sub Menu only as showing in this screenshot: https://ibb.co/R9HbKtN
This is how it works.
Regards, P-THEMES.
Hey! It’s possible to add quantity selector in minicart? http://prntscr.com/suhulg
Hello, @ocm-24,
Sorry to say that but this is not possible, There is no such option in the Theme for adding quantity selector in minicart dropdown, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi! In case this was already asked I’m sorry but I didn’t find the answer. The question is, I want to add an ecommerce section, with login as well, in a demo where the ecommerce is not present (i.e. Restaurant), is this possible or there’s any limitation with the demo selected?
Thanks!
Hello, @edo92,
First of all, thanks for showing your interest in Porto WordPress.
No, There is no limitations. You can easily create the Login and Register Form Page with any Demo you will choose, you have to use WooCommerce plugin bundled with the Theme, Please read the below given article:
https://docs.woocommerce.com/document/woocommerce-pages/
Regards, P-THEMES.
Great support!!! Really prompt response!!! Thank you!
Awesome! We love hearing this, @netservergrl!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead 
Cheers!
hello! is it possible resize the products image into shop page?thanks
Hello, @loranz,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
hello, does Porto include a ready-to-use demo of a social network / community?
Hello, @man_o_man,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our Pre-Built and Ready-To-Use Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
hi, how can i redirect the product to the page? How can I change the button.
https://prnt.sc/sucascThank you
Hello, @rtrmax,
Sorry to say that but this is not possible, There is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi, I have a problem with the billing info. The company name is not right so I need to modify it. Can you help me with this matter? Thanks
Hello, @GonzaloM,
This is not the Theme issue, not our Theme has any influence on it, and I am sorry there is no option in the Theme for it, This is coming from WooCommerce and handled by WooCommerce, you can read the below-given article or try to contact WooCommerce support they will provide you the best possible solution for it:
https://docs.woocommerce.com/document/payments/faq/name-changes/
Regards, P-THEMES.
