Hello, @s_works,

I have just tested the same demo at my end on my mobile phone and it is working perfectly fine, please see the below-given screenshot, It must be the cache issue at your end or the old browser or a not supported version of the Phone with the latest CSS rules, so please check once on the very latest version of the Mobile Phone and Browser and after removing the cache, I am sure you will not finds this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @raullomi,

First of all, thanks for showing your interest in Porto WordPress.

You can not change Pre Built Layout of the Single Product pages, you can only apply it, but if you want to create your own layout for single product pages, then we have a new feature called: “Custom Product Layout Builder”, you can use it, please read more about it in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/

Regards, P-THEMES.

Perfect, it’s just what I was looking for. Is there an option to test the theme even for 3 or 5 days? Our website is built with Divi and I would like to verify that Divi has not modified anything, that by installing the theme we will be able to adapt it. Not having to start from a clean installation since we have many modifications made

Hello, @raullomi,

I am sorry but this is not possible, there is no such policy that you can test the Theme and check backend before purchasing it, you must have to purchase first and then you will be able to test the backend.

Regards, P-THEMES.

Hello, @sciangulahugo,

I have just confirmed from the support department and they said that they just replied your support ticket #97012, here is the screenshot: https://postimg.cc/zLPkzHws

So please check your support ticket reply and reply to your support ticket accordingly and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket always.

Regards, P-THEMES.

Hello, @tetetiana,

First of all, thanks for showing your interest in Porto WordPress.

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Regards, P-THEMES.

thanks for reply! so it’s ok to use one licence for multisite with subdomains?

Hello, @tetetiana,

Yes, Its ok, you can use the single license on Multisite.

Regards, P-THEMES.

Hello, @Sohail_Ch,

I have just tested the same thing on my test site and finds that you are right, but I have found another thing, like after loading a page, when you click and open the accordion menu and try to scroll below, It does not scroll to the sub menu’s but when you again move up and then scroll, now it scrolls the sub menu as well, please watch this video:

https://jmp.sh/1EzgwZ1

And this is because of the amount of the Menu Items, when the amount of the menu items are more than the size of the sidebar header then it will behave like this, and when the amount of the menu items are less than the size of the sidebar header then it will behave normally. This is how the accordion-type of menu works and this is for small menu items.

But I’ll forward this to the development department to deeply test it and if finds any solution apply it with the upcoming updates of the Theme.

Regards, P-THEMES.

Hi,

Thanks for your detailed response including video. Yes I believe it must be improved so that whenever mouse is hovered over sidebar and scrolled, then only sidebar should be scrolled. I have seen this on some other websites as well. Because the number of menu items may increase with time.

I hope to see this update in future.

Hello, @Sohail_Ch,

Hopefully the development department will look through it with the future upcoming updates of the Theme.

Regards, P-THEMES.

Hello, @localseomonk,

I have just tested the Gym Demo and your site and both are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else:

https://postimg.cc/87bbJ0Dg

https://postimg.cc/w1zVBdCk

Regards, P-THEMES.

Hello, @MichaelTatlock,

This must be the cache issue at your end nothing else. please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @gammyduck,

Can you please write us via our email newsmartwave@gmail.com so that we will share the Customization department email with you and then you can directly contact them.

Regards, P-THEMES.

Hello, @creativepagal.

1. Sorry to say that but this is not possible to revert the Demo as the old one when you will Import the Demo you will find the latest new Demo content and images as showing on our Demo site here:

https://www.portotheme.com/wordpress/porto_landing/

2. Yes, we also have the Instagram Widget in Porto WordPress and you can use it easily.

Regards, P-THEMES.

Hello, @umbralweb,

Sorry to say that but we have not tested the ultimate member plugin with the Theme yet officially so we are unable to suggest you on it, if it is conflicting with the Theme, then please do not use it, or if you only want to use that plugin then contact the plugin Author and ask the Customize the plugin core files for making it compaitable with the Theme for you, we do not provide our dedicated support for any of the third party plugin confliction issue because this requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have fixed the shop page error but my menu lost main category and only added rings category. while I was added different categories.

Hello, @KanikaJewelryTrove,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

5) Th template comes with one click demo install?

Hello, @carlossegundo,

First of all, thanks for showing your interest in Porto WordPress.

1. Yes, first you have to Install the Theme and then Install the Plugins and then Import the Demo, please watch the below-given video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

2. Absolutely, we always update the Theme very frequently to make sure all the plugins compatibility with the Theme, to solve small bugs and to add new features, you can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

3. Sorry to say that but we have not tested the Theme with that third party plugin yet officially, so we are unable to suggest you on it, If you want to use that plugin you can try it with the Theme.

4. Yes, Yith WooCommerce Ajax Product Filter plugin comes with the Theme package as well and it works fine with WooCommerce.

5. Yes, Theme comes with one click Demo Import.

Regards, P-THEMES.

how can i change mobile menu hover and background colors https://prnt.sc/tlp9wl

Hello, @Buddy40,

1. We have replied to your support ticket with a proper solution, please check your support ticket #96828 reply and reply to your support ticket accordingly, and please do not panic here for the support tickets as you will always get the reply of your support ticket when it will resolve.

2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#side-nav-panel .accordion-menu li.menu-item:hover > a{
    background: #dd3333 !important;
}

Regards, P-THEMES.

Hello, @bonini81,

First of all, thanks for showing your interest in Porto WordPress.

Yes, This is the default functionality of the Theme and you can simply use it by using Theme Options no need to use any third party plugin for it, You can watch the video as well that I have created for you.

https://jmp.sh/Fd7K6ti

Regards, P-THEMES.

Hi thanx for the reply and custom video, that is great!! So for the moment u got just this variables, color, size and brand swatches, (guess prety much what u need for a shirts, and shoes would say) can you add more variables, well dont need them right now, but in case i do later. So what u got, is similar to this woocommerce plugin, https://woocommerce.com/products/variation-swatches-and-photos/

Hello, @bonini81,

Those variations (color,size) are the attributes of the Products and you can create as many as you want attributes from Produts >> Attributes and then you will be able to use those attributes for color swatches easily as showing in the above video.

Regards, P-THEMES.

Hello, @pictureperfectmalta,

Can you please contact us via our support system here: Support Forum, with your site WP Admin Login details and the screenshot of your issues so that we will check and solve the issue for you on your site or provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @karado58,

Really sorry for the inconviniance, but this is not true at all, we already replied your support tickets yesterday as showing in the below given screenshots, If you did not received the reply then please check the Spam folder or try to check your support tickets reply on our support forum.

1. Ticket #96780
2. Ticket #96753

Regards, P-THEMES.

You are correct, my apologies!

No Problem mate, thanks for your understanding

Hello, @mreichel,

The Theme package that you have downloaded from Envato >> Downloads, Extract it on your computer and you will find the Theme Files Folder go into it, you will find porto.zip file under it, then extract that file into your Computer and you will find Porto folder, now go into porto/inc/plugins and you will find porto-functionality.zip under it, that is the plugin file, simply upload this file to your site from Plugins and Install and Activate it, it will work for you and if not then contact us via our support system with your site WP-Admin Login details so that we will install it for you.

Regards, P-THEMES.

Hi support-team,

this is lovely. My second question which was ansewered within 24 hours. Thank you for this wonderfull support!

It works!

Regards, Mathias

Hello, @VDjGFX,

Please watch and follow the instructions showing in the below given video:

https://youtu.be/qlhOBpYDw9Y

Regards, P-THEMES.

Hello, @antoniousmourad,

First of all, thanks for showing your interest in Porto WordPress.

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Regards, P-THEMES.

Hello, @parisalex,

This functionality is provided by the WooCommerce, please read the below given official documentation of the WooCommerce and try to contact WooCommerce for it:

https://docs.woocommerce.com/document/managing-orders/

Regards, P-THEMES.