Thank-you kindly, @karado58!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Hello, @Onpasri,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.woocommerce-cart table.shop_table.responsive.cart-total tbody tr.order-total td small.includes_tax {
    display: none !important;
}
.woocommerce-checkout tr.order-total td small.includes_tax {
    display: none !important;
}

Regards, P-THEMES.

Hello,

Thanks it worked

Best Regards

You’re Welcome!!!

Hello, @NaumKo,

I have just checked your site and finds that you are using the old version of the Theme 5.2.0, and the latest version of the Theme is 5.4.1, you can check the Theme changelog here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

So, you have to update the WP, and the Theme and plugins and then deactivate all the third-party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and if not then remain all the third-party plugins deactivated and share your site WP-Admin Login details via our support system so our experts will check it for you.

How to update the Theme:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest plugins:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @Lucid_4494,

1. WooCommerce 4.3.0 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.4.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.

And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto

2. This is not the Theme and nor WooCommerce issue, but this is the Elementor issue on your site, please see this screenshotL: https://postimg.cc/ftCkpJdF
, it is not allowing to run/load the CSS files on your site, most of the times, this happens because of the PHP version, Elementor work fine with PHP version 7.4, so please set the site PHP version as 7.4 and then again try on a fresh new WP, I am sure you will not finds this issue anymore, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @NaumKo,

I have just tested it at my end, with “Porto Blog” element as a slider and it is working perfectly fine at my end, you can check here on my test site:

http://hubdatasolutions.com/pearl/porto/global/block/test/

It must be the cache issue at your end, or make sure you have updated all the plugins, and also check once after deactivating all the third-party plugins, otherwise, contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @haliq8,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress will work without any cookie function. no need to it.

Regards, P-THEMES.

Dear, i have tried and your demo doesn’t work !

it’s having issue once we disable cookies , it can’t add to cart !

Hello, @haliq8,

Which cookies are you talking about? Can you please share the screenshot or a small video clip for my better understanding.

Regards, P-THEMES.

Hello, @globaljosh,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @nawarajshah,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Regards, P-THEMES.

support ticket created #97026 Demo wont import

Hello, @Kenny569,

I have just confirmed from the support department and they said that they just replied to your support ticket #97026.

So please check your support ticket reply and reply to your support ticket accordingly and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket always.

Regards, P-THEMES.

Hello, @s_works,

I have just tested the same demo at my end on my mobile phone and it is working perfectly fine, please see the below-given screenshot, It must be the cache issue at your end or the old browser or a not supported version of the Phone with the latest CSS rules, so please check once on the very latest version of the Mobile Phone and Browser and after removing the cache, I am sure you will not finds this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @raullomi,

First of all, thanks for showing your interest in Porto WordPress.

You can not change Pre Built Layout of the Single Product pages, you can only apply it, but if you want to create your own layout for single product pages, then we have a new feature called: “Custom Product Layout Builder”, you can use it, please read more about it in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/

Regards, P-THEMES.

Perfect, it’s just what I was looking for. Is there an option to test the theme even for 3 or 5 days? Our website is built with Divi and I would like to verify that Divi has not modified anything, that by installing the theme we will be able to adapt it. Not having to start from a clean installation since we have many modifications made

Hello, @raullomi,

I am sorry but this is not possible, there is no such policy that you can test the Theme and check backend before purchasing it, you must have to purchase first and then you will be able to test the backend.

Regards, P-THEMES.

Hello, @sciangulahugo,

I have just confirmed from the support department and they said that they just replied your support ticket #97012, here is the screenshot: https://postimg.cc/zLPkzHws

So please check your support ticket reply and reply to your support ticket accordingly and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket always.

Regards, P-THEMES.

Hello, @tetetiana,

First of all, thanks for showing your interest in Porto WordPress.

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Regards, P-THEMES.

thanks for reply! so it’s ok to use one licence for multisite with subdomains?

Hello, @tetetiana,

Yes, Its ok, you can use the single license on Multisite.

Regards, P-THEMES.

Hello, @Sohail_Ch,

I have just tested the same thing on my test site and finds that you are right, but I have found another thing, like after loading a page, when you click and open the accordion menu and try to scroll below, It does not scroll to the sub menu’s but when you again move up and then scroll, now it scrolls the sub menu as well, please watch this video:

https://jmp.sh/1EzgwZ1

And this is because of the amount of the Menu Items, when the amount of the menu items are more than the size of the sidebar header then it will behave like this, and when the amount of the menu items are less than the size of the sidebar header then it will behave normally. This is how the accordion-type of menu works and this is for small menu items.

But I’ll forward this to the development department to deeply test it and if finds any solution apply it with the upcoming updates of the Theme.

Regards, P-THEMES.

Hi,

Thanks for your detailed response including video. Yes I believe it must be improved so that whenever mouse is hovered over sidebar and scrolled, then only sidebar should be scrolled. I have seen this on some other websites as well. Because the number of menu items may increase with time.

I hope to see this update in future.

Hello, @Sohail_Ch,

Hopefully the development department will look through it with the future upcoming updates of the Theme.

Regards, P-THEMES.

Hello, @localseomonk,

I have just tested the Gym Demo and your site and both are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else:

https://postimg.cc/87bbJ0Dg

https://postimg.cc/w1zVBdCk

Regards, P-THEMES.

Hello, @MichaelTatlock,

This must be the cache issue at your end nothing else. please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/02/2020. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @gammyduck,

Can you please write us via our email newsmartwave@gmail.com so that we will share the Customization department email with you and then you can directly contact them.

Regards, P-THEMES.

Hello, @creativepagal.

1. Sorry to say that but this is not possible to revert the Demo as the old one when you will Import the Demo you will find the latest new Demo content and images as showing on our Demo site here:

https://www.portotheme.com/wordpress/porto_landing/

2. Yes, we also have the Instagram Widget in Porto WordPress and you can use it easily.

Regards, P-THEMES.

Hello, @umbralweb,

Sorry to say that but we have not tested the ultimate member plugin with the Theme yet officially so we are unable to suggest you on it, if it is conflicting with the Theme, then please do not use it, or if you only want to use that plugin then contact the plugin Author and ask the Customize the plugin core files for making it compaitable with the Theme for you, we do not provide our dedicated support for any of the third party plugin confliction issue because this requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/05/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have fixed the shop page error but my menu lost main category and only added rings category. while I was added different categories.

Hello, @KanikaJewelryTrove,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.