23241 comments found.
Hi there! Sorry, a couple of pre-sale questions: 1) How does this template work, first I install your template, then I install the woocommerce plugin? 2) Usually when I buy a template I am afraid this can be out of date very soon. Your template will be updated with wordpress, woocommerce amongst other plugins in the future? 3) The template works with Conekta Payment Gateaway plugin? 4) The template will not have any trouble with filters woocommerce widget? Thank you in advance
5) Th template comes with one click demo install?
Hello, @carlossegundo,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, first you have to Install the Theme and then Install the Plugins and then Import the Demo, please watch the below-given video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
2. Absolutely, we always update the Theme very frequently to make sure all the plugins compatibility with the Theme, to solve small bugs and to add new features, you can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
3. Sorry to say that but we have not tested the Theme with that third party plugin yet officially, so we are unable to suggest you on it, If you want to use that plugin you can try it with the Theme.
4. Yes, Yith WooCommerce Ajax Product Filter plugin comes with the Theme package as well and it works fine with WooCommerce.
5. Yes, Theme comes with one click Demo Import.
Regards, P-THEMES.
when I’m creating a page using elementor and I’m clicking image element then it’s stuck I try to uninstall plugin but not working please check this
i also create support ticket no. 96828
how can i change mobile menu hover and background colors https://prnt.sc/tlp9wl
Hello, @Buddy40,
1. We have replied to your support ticket with a proper solution, please check your support ticket #96828 reply and reply to your support ticket accordingly, and please do not panic here for the support tickets as you will always get the reply of your support ticket when it will resolve.
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#side-nav-panel .accordion-menu li.menu-item:hover > a{
background: #dd3333 !important;
}
Regards, P-THEMES.
Hi, does this theme come with a color and size variation for products? Or that is a premium woocommerce premium installed on the theme demo? Like on this example: https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/caps/?filter_color=indigo Thanx
Hello, @bonini81,
First of all, thanks for showing your interest in Porto WordPress.
Yes, This is the default functionality of the Theme and you can simply use it by using Theme Options no need to use any third party plugin for it, You can watch the video as well that I have created for you.
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Hi thanx for the reply and custom video, that is great!! So for the moment u got just this variables, color, size and brand swatches, (guess prety much what u need for a shirts, and shoes would say) can you add more variables, well dont need them right now, but in case i do later. So what u got, is similar to this woocommerce plugin, https://woocommerce.com/products/variation-swatches-and-photos/
Hello, @bonini81,
Those variations (color,size) are the attributes of the Products and you can create as many as you want attributes from Produts >> Attributes and then you will be able to use those attributes for color swatches easily as showing in the above video.
Regards, P-THEMES.
You have lots of demos down database errors, Also I tried to email service@portotheme.com couldn’t be found. whats going on?
Hello, @pictureperfectmalta,
Can you please contact us via our support system here: Support Forum, with your site WP Admin Login details and the screenshot of your issues so that we will check and solve the issue for you on your site or provide you the best possible solution for it.
Regards, P-THEMES.
I purchased this theme on Friday, plus 1 YEAR SUPPORT, and sent 2 questions to “support”!! I’m STILL waiting for a reply 3 days later, YET support is given here freely to anyone!! PLEASE EXPLAIN THIS TO ME??!!
Hello, @karado58,
Really sorry for the inconviniance, but this is not true at all, we already replied your support tickets yesterday as showing in the below given screenshots, If you did not received the reply then please check the Spam folder or try to check your support tickets reply on our support forum.
1. Ticket #96780
2. Ticket #96753
Regards, P-THEMES.
You are correct, my apologies!
No Problem mate, thanks for your understanding 
I´m very sorry, but I can´t use the theme yet. If I want to try to install “porto functionality” Plugin, it always say, that the installation failed. Can I download the plugin and install manually? In the downloads it is not included.
Hello, @mreichel,
The Theme package that you have downloaded from Envato >> Downloads, Extract it on your computer and you will find the Theme Files Folder go into it, you will find porto.zip file under it, then extract that file into your Computer and you will find Porto folder, now go into porto/inc/plugins and you will find porto-functionality.zip under it, that is the plugin file, simply upload this file to your site from Plugins and Install and Activate it, it will work for you and if not then contact us via our support system with your site WP-Admin Login details so that we will install it for you.
Regards, P-THEMES.
Hi support-team,
this is lovely. My second question which was ansewered within 24 hours. Thank you for this wonderfull support!
It works!
Regards, Mathias
How can i edit category top banner on shop page on Elementor Shop Demo 26? Can it be done with elementor?
Hello, @VDjGFX,
Please watch and follow the instructions showing in the below given video:
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
Hello I want to use your template on my clients ’sites Can I buy a template and install it on all my client sites? Greetings
Hello, @antoniousmourad,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
hello is there a way for the user who orders a product to cancel their order via their account area?
Hello, @parisalex,
This functionality is provided by the WooCommerce, please read the below given official documentation of the WooCommerce and try to contact WooCommerce for it:
https://docs.woocommerce.com/document/managing-orders/
Regards, P-THEMES.
looks PERFECT!
Thank you very much
Hello! Could you reset my purchase code? Thank you.
Hello, @aaorigin,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi. I can’t deregister my porto license key and want you to do it for me. Thanks
Hello, @geo_werry,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello does this theme support AMP?
Hello, @alperozbayyy,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is already Optimized and Super Fast Theme and Porto WordPress also has the site Speed Optimization Wizard as well, and sorry to say that but we have not tested the AMP with the Theme yet officially so we are unable to suggest you on it, If you want you can try it with the Theme.
Regards, P-THEMES.
I need to change custom icons for menu, I tried to use code => .fa-menu-custom-icon1 { display: inline-block; width: 20px; height: 20px; background: url(’../images/health-safety.png) no-repeat transparent; vertical-align: middle; } <= and used .fa-menu-custom-icon1 in menu but no icon appeared on menu
Hello, @Abed12344,
You can only set the FontAwesome Icons in the Main Menu as showing below:
Please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
If you want to set Custom Icons then this requires Customization, and if the FontAwesome Icons are not working for you then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hello porto, i have some queries regarding the demo import. First: I imported (Home Corporate 1) Demo and after when i started customization i’m unable to change the Demo Revolution slider, i want to use my own Slider but there is no option in WPbakery. please tell me how can i change that slider.
Second: I imported an icone box (SVG Icon Boxes With popup window) from porto studio. but there is alot of coding which i am not able to understand. Please guide me how can i change their Icons and other things.
Hello, @Sheikhusama,
1. Please edit your Home Page and scroll below you will find view options and under view options, you will find “Banner Type” set as Slider Revolution, so you have to change the slider from there as per your requirements.
2. Can you please share the screenshot of that section which you want to change the Icon so that I’ll check and provide you the best possible solution for it, OR contact us via our support system with your site WP-Admin Login details so that our experts will check and provide you the proper solution for it.
Regards, P-THEMES.
Hello , I have a problem in mobile devices. Product ADD TO CART Button and Price for the products are not showing in Mobile device when i open website from any mobile device.. But in live theme option customization page when i see mobile device page it is showing the option. But in actual device not showing. can you please help out?
Hello, @mainalibijay,
I have just tested your site now and finds that the Price and Add to Cart button is not showing on the desktop version as well then how could it show on the Mobile version of the site? Please see this screenshot: https://postimg.cc/HckCBr7x
1. Please go to Porto >> Theme Options >> WooCommerce >> Catalog Mode and turn the Price and Add to Cart ON from there if you are using it.
OR
2. Please go to Porto >> Theme Options >> WooCommerce and un-check all the Options of “Select roles to see price” from there, save changes and check your site after removing the browser cache.
If this will not solve your issue then please deactivate all the third-party plugins and check back after removing the browser cache, I am sure your issue will solve, otherwise, please share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that we will check it for you.
Regards, P-THEMES.
Thanks for the reply..! Its working fine now. How can i make Porto Carousal, Porto Banner Mobile Responsive. Its is fine in Desktop version but Mobile device it is Cropped..! Please guide
Hello, @mainalibijay,
You’re Welcome!!!
The Slider images are cropped on Mobile version because it has been set as cover, but on the mobile version, you have to set it as contain for showing complete images, for that you have to use Custom CSS, Please try with the below given one, Please copy and paste the below given CSS code to Home Page Custom CSS option and check your site after removing the browser cache of mobile.
@media(max-width: 600px){
.porto-carousel .owl-stage-outer .owl-stage .owl-item .porto-ibanner {
min-height: 40vh !important;
}
.porto-carousel .owl-stage-outer .owl-stage .owl-item .porto-ibanner img.porto-ibanner-img {
object-fit: contain !important;
}
}
And if you have any issue remaining or the new issue then contact us via our support system.
Regards, P-THEMES.
This code was already used in xxxxxx.xx – how fast can you reset the code? I´m on my way to install a new site with your theme. Hope you can help fast… I have also opened a ticket
Hello, @mreichel,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you for this very fast support :) Next time i will “deactivate” the Theme before I delete the site :)
Hello,
we have a problem.
All Changes in porto theme options aren´t visible on the life site, they´re only visible if we go to customizer.
That´s very strange. After the latest update our header and footer color changed and porto theme options doesn´t change anything on the life site anymore, the typographies aren´t changeable, too, like i said the changes only appear on the customizer page.
Can you help us with this please?
Greetings from germany
Hello, @Joxxst,
This is nothing but the cache issue only at your end, please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello, i checked the article and deactivated wp rocket. Nothing changed. The admin version is a different then the live site, the customizer page is also different.
There are issues since the last updates. In the admin page our header is black, on mobile page its white, all settings in porto theme options are correct as they allways were, everything changed since the last update. Wp rocket was always active and there were no problems at all.
Please check this out, there´s something wrong.
www.gentlenero.de -> check it on pc browser, check it on mobile, then we can let you check our admin area, you will see 3 different versions and correct settings.
We need a fix for this. It´s like the update broke porto and our site.
Hello, @Joxxst,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
I want to buy but will there be a discount soon
Hello, @wasaad100,
First of all, thanks for showing your interest in Porto WordPress.
No, Sorry to say that but we do not have any plan for the discount on Theme, you have to purchase it on its regular price.
Regards, P-THEMES.
I bought my second license and when I went to activate on the site I said that my ip was SPAM and it was blocked. I need you to release it urgently. I am very angry because of this problem. It’s been 3 days.
Hello, @rafael00seven,
We have already solved your issue a day ago and already replied your support ticket please check your spam email if you did not get the reply and please see this screenshot: https://ibb.co/HNkS39G
and if you still have the same issue then please agin contact us via our support system and share your Theme Purchase code PDF file and the site WP Admin Login details on which you want to activate the Theme with that purchase code so that we will activate it for you.
Regards, P-THEMES.
