19067 comments found.
Hi there,
My agency took on a client site that has BeTheme. We need to buy a new license since the previous agency owned the theme license.
I am unsure what kind of license they have with BeTheme so I don’t know which license I need to buy to make sure they don’t lose any of the bundled plugins or functionality they have with their current license. I would like to get the standard license.
Let me know how I can resolve this issue. Thanks!
Hi,
we are pretty sure that regular license would be enough just like in 99% of cases. But, if you want to read about available licenses, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Hi there,
Thanks for answering my question! I just purchased the theme. Do I use the Item Purchase Code to enter on the theme dashboard? Will my site face any issues when I deregister the old code before I put in my own?
Yes, please use your own, private license key in the dashboard. Don’t worry about the issues when you will de-register the old code as noting wrong won’t happen.
Hi there,
When I try to deregister the old license key, I’m getting the error “This feature is disabled in White Label mode.” How can I go about disabling white label mode?
All details about White Label Mode, you will find in the documentation ;)—> https://themes.muffingroup.com/betheme/documentation/#white-label-panel
I went into my functions.php though and there’s no script for either false or true, so I don’t understand how white label mode is enabled?
You are checking the wrong file then or your theme files been modified in the past by your developer because this declaration is by default in original theme files.
hi tried to search through comments and nothing found about my question, so: are there any back options to tune category box style, choose what to show on category page (subcategorise or products), sorting options for products on category page, any options to tune product page, etc.. in demos didnt see any full-fledged store, in videos nothing about this too, so because this reason write here. if you please give some description about or maybe link to some documentation or example/video to let know how it works.
and one more question: is the theme compatible with polylang plugin?
Hi,
question about WooCommerce is more to plugin’s author. As BeTheme supports WooCommerce plugin, anything that comes with this plugin should be possible.
According to Polylang, we’ve never used it thus can not guarantee its compatibility but as far as we knows, some customers use this plugin and it does work.
Best regards,
Muffin Group team
i’m about (questions about woo) if there are any options i listed upper to tune in your theme exactly so as you already give a possibility to change the order of products to show in frontend.
No, there is no such features included into theme.
Good afternoon, I’m a layman on this subject. I would like to take some doubts. After purchasing, can I use the same theme forever without any payment?
How do I integrate a jotform form on the website?
After making the purchase can I create as many websites as I want or just one?
Hi,
1. Yes, license is one time payment and you do not have to pay periodically to use it.
2. What “jotform” do you mean? Please explain.
3. According to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
Good morning, jotform https://www.jotform.com/. Do you have a laundry theme, dry cleaning, simulation of bank credit? So for home site that I want to mount I have to buy a 59 license?
We did never tested this add-on so we can not guarantee its compatibility.
Yes, we have some pre-built websites that may fit to your needs. You can find them on https://themes.muffingroup.com/be/splash/#websites
According to licenses, we recommend to have a closer look on https://themeforest.net/licenses/standard to avoid misunderstanding.
I need to have the Menu Hamburger icon + search icon + action button all to show in Desktop as well – please tell me how I can make that happen? I can edit the theme files if needed, but please point me in the right direction
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look first and check if it is possible to do it they way you want. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
What I mean is, for example: Currently on Mobile + Tablet it shows the hamburger icon + Search icon + action button. which is great – but I want to increase that breaking point so that it keeps showing the hamburger icon + Search icon + action button on Desktop as well… I do not want to show all the menu items on Desktop, I want the hamburger icon. Don’t understand why that this is not a standard feature.
If you want hamburger menu icon on desktop, then why you won’t set Simple or Empty header style under BeTheme Options > Header & Subheader > Header section?
Because then it does not show the search icon + action button?
If you change it to simple or Empty, which are the only options to show hamburger on Desktop, then you cannot show the search and action button…. otherwise that would have solved my issue yesterday
In such case, we need the access we’ve asked for previously to have a closer look on what you did so far and if it would be possible to display it the way you like it. We have to check if it could be done with some css customizations.
I’ll figure it out with CSS. Not comfortable sharing login details to a client site. Just thought you would have a solution (either a template file to edit, or direction as to where to go look) as this is not an uncommon question.
Would be nice if you can upgrade the theme so that at least you can allow for the Action button and Search icon to be on the header as well, when choosing Simple or Empty header style under BeTheme Options > Header & Subheader > Header section.
We will consider it while future update of course. Thank you for suggestion.
Hi there, Could you please add support for alt tag in the logo! I see posts on your forum from 4+ years ago requesting this simple feature. It would help SEO considering the only image without an alt tag is the logo. Cheers
Hi,
this is already included. If you look on our main demo https://themes.muffingroup.com/betheme/ you will see the alt tag for the logo.
Best regards,
Muffin Group team
How do I replicate this on my site. The Alt text is set in media but not showing my end.
ALT tag is being taken from site title so you have to set site title if your alt tag of the logo is empty.
I have both site title and tagline filled and the alt for the logo is empty. It has a title which matches the site title but no alt text.
In such case, please remove logo from media and upload it again as the issue might be related with previous theme or 3rd party plugins.
Testimonials doesn´t have some option for jump from every testimonial automatically, like some slider? Thanks.
Hi,
yes, there is such option of course. To make them slide automatically, you have to set timeout for Testimonials slider under BeTheme Options > Global > Sliders section.
Best regards,
Muffin Group team
Thanks for the quick reply
You are welcome! 
Hello. How to activate Elementor for PRO? Today i updated system but nothing happened
Hi,
if you want to update Elementor to PRO version, you have to buy its license.
Best regards,
Muffin Group team
i’ve used the theme once on a test-website. the website is long gone, domain, folders etc, gone. now i tried to register the purchase code on a new website, but it doesnt let me, telling me to de-register the theme first on the other site. how should i proceed to be able to use this code? thanks. the theme was registered on wedding.smaracis.com
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi, I renewed support and installed purchase code. getting error:
Purchase code already used. Please deregister purchase code and remove theme folder on: arabmedia.com
already removed from old website still getting error. can you pls help me fix this issue. thank -Naveed
Hi I want to refund my money as not looking for extend the support. can you please refund? thanks
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hello, I love your theme, but I have a problem. I want to add user login / logout icon to the menu.
Hi,
you can pick up one of the icons from https://themes.muffingroup.com/be/theme/shortcodes/typography/#icons and use that icon under Appearance > Menus section.
Best regards,
Muffin Group team
i want to add here https://prnt.sc/tl2gwn
To add it next to the cart icon, you can use Action Button located under BeTheme Options > Header & Subheader > Extras section. Except this option, we do not have anything else.
Hello I am having issues with saving my homepage. Whenever i try to add a new section with the page builder it reverts back to the previous version.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Done please check your email 
Thank you, we will respond as soon as we check.
The menu options in the Betheme Options is not aligned to the left, and some option are in the middle and some are in the right. What’s wrong with it?
Hi,
please check your inbox where we already answered on your message. Next time, it would be great if you can do not duplicate messages
Best regards,
Muffin Group team
Hello, I have two questions:
1. How can I change the size of the “column” element to a custom one I decide? Because currently the size of the column changes automatically depending on the content of the text in the column. I mean, for example, such elements: https://i.imgur.com/ENNZRkY.png
2. Not all elements of a theme have an possibility to choose ‘animation’ selection in the editing options. How can I set these animation options for such items?
Hi,
1. You can change its size with +/i icons that are located in the left top corner of each item—> https://prnt.sc/tjlms7
2. If item does not have Animation option, it means you can not set animation effect for such item and there is no workaround to make it possible.
Best regards,
Muffin Group team
Yes, you can do this. To expand the length of these boxes, you have to set Equal Height | items in wrap for the section of where these boxes are located.
Thank you, it works.
You are welcome!
Hello,
I bought over 40 BeTheme licenses over time, and I would like to reinstall a site, but I cannot find the full license number, there are only * on this site: http: //api.muffingroup. com / licenses /
How can I find the full license number?
Thank you !
Hey,
full license number you can find under Downloads section of your Themeforest’s account. For more details, please check https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best regards,
Muffin Group team
Hello, I bought this theme and I have tested it in one website, but i never used it on this project. Now I want use BeTheme in a new project but i’m unable since I get the message: ‘Purchase code already used’. The theme was unregistered and deleted from the old server. Why I still get this message?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Done. Thank you.
You are welcome!
Hello, Can we make the whole “princing item” clickable, in addition to the button on the box? Or at least the image? Thanks !
Hi,
we are sorry but unfortunately it is impossible.
Best regards,
Muffin Group team
How can I edit and add descriptions to the object “references” in the edit option I can’t see it anywhere.
Hi,
would be great if you can show us on the screenshot, where you want to manage descriptions exactly because we are not sure what exactly you would like to do.
Best regards,
Muffin Group team
Ok, so I’m adding a screenshot here:
https://i.imgur.com/GwK0EO5.pngThis is an item from the “Dietitian 2” template. When trying to edit, only those elements that appear in the screenshot are available, there is no option to change the description.
These are testimonials options like style, order, etc. But, if you want to manage testimonials individually, you have to go to Testimonials section that is located on the left hand side in main WP dashboard—> https://prnt.sc/tjed3m
Thanks you for the answer, I have one more question, is it possible to set the automatic scrolling of displayed testimonials?
Yes, if you will set timeout for testimonial slider, it would scroll automatically.
Please tell me where I can set the function, I don’t see this option anywhere.
Sure, this is it https://prnt.sc/tk0fff
Hello, is it possible to convert your templates for editing with elementor plugin?
Hi,
if you refer to pre-built websites built with Muffin Builder, you can not convert them automatically to Elementor. However, we have some pre-built website based on Elementor and you can find them on https://themes.muffingroup.com/be/splash/#websites (on the left hand side, you can filter demo by those built with Elementor).
Best regards,
Muffin Group team
Hi,
do you know this wpml issue? https://wpml.org/errata/same-css-copied-to-translated-page-with-visual-bakery-composer-builder/comment-page-1/WPML write its not a bug but 1000 wpml customers are not amued about it.
Really strange.
Florian
Hi Florian,
no, we do not know anything about it. If you feel this is a bug, you have to contact with WPML support team.
Best regards,
Muffin Group team
Hello, I have a fatal error when I’m entering any page, except the home page:
Fatal error: Uncaught Error: Call to undefined function mfn_is_elementor() in/wp-content/themes/betheme/functions/theme-head.php:1325 Stack trace: #0/wp-includes/class-wp-hook.php(289): mfn_body_classes(Array) #1/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2/wp-includes/post-template.php(834): apply_filters(‘body_class’, Array, Array) #3/wp-includes/post-template.php(593): get_body_class(Array) #4/wp-content/themes/betheme-child/header.php(25): body_class() #5/wp-includes/template.php(723): require_once(’/var/www/web106…’) #6/wp-includes/template.php(672): load_template(’/var/www/web106…’, true) #7/wp-includes/general-template.php(41): locate_template(Array, true) #8/wp-content/the in/wp-content/themes/betheme/functions/theme-head.php on line 1325
Can you help me to fix this? Thank you.
Do I have to install Elementor to fix it?
Hey,
please do 2 things to fix it:
1) Remove all theme files via FTP and upload the most recent version of BeTheme thru FTP as well.
2) If you imported and want to work on demo based on Elementor, then yes, you have to install Elementor of course.
Best regards,
Muffin Group team
Thank you, I had to switch back to the be theme, because my be theme child had some errors.
You are welcome.
Can I ask you something? I get the error also on other pages. Is there a way to use the child theme? It was your premade child theme from download and I have some little overrides for files.
There’s the problem again with the theme-head.php and I don’t know how to fix it
At the moment i commented out the is_elementor function inside the file 
Then the error is gone.
I have one idea for this error: Do you updated the file because of new PHP version?
Please provide all necessary details privately, via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact so we may have a closer look on what you’ve faced with.
Ok, I will send you an email. It would be very kind, if you would answer to the attached email then.
Thanks, we will respond as soon as we check.
