8634 comments found.
Hello, I am currently having a problem registering my products since the 2.2.8.2 theme update. Does this happen to anyone else? Thank you
Hi Hennuyer! Do you have some specific error message?
When I make changes in a product, the “update” button no longer works
Please verify here all the possible issue, from the description it seems you probably have some browser extensions that block the connection with Envato server (but can be any of the possible problems described in this page), please try with another browser or Incognito More: https://support.undsgn.com/hc/en-us/articles/115004287985
I’m talking about the list of products in woocommerce
Ok sorry! I thought you were talking about product registration. If you refer to the fact that you are not able to create a new product or save an existing product, no nobody has this problem and I checked now everything works, maybe a cache problem or some extra plugins, please find more information here (maybe you have extra plugins): https://support.undsgn.com/hc/en-us/articles/360011829858
Thank you i will watch
Sure let us know!
Hello – when it comes to the navigation dots on the content slider, how can we keep them visible, instead of only on hover? I was able to keep the arrows visible, but would prefer the dots.
Hi durrock! You can use this simple code:
.owl-dots-inside .owl-dots {
bottom: 0px !Important;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks so much!
Thank you for the confirmation! 
WP Bakery Page Builder no longer works with Wordpress 5.5 + Uncode core 2.2.8.2, even after clearing cache. Please fix!
Hi clydetower! This WordPress version removed the jQuery Migrate plugin, so the issue can be related to some extra plugins you have that need to be updated too. You can read in this page other users confirming that everything is fine, for example: https://themeforest.net/comments/24932031
Sorry, but all our plugins are updated… Uncode core 2.2.8.2 just not working with WP5.5 on our side. Have downgraded to 5.4 to get it working again. Please advise ASAP when a fix has been issued for Uncode core.
Hi clydetower! There is nothing to fix, you can also read in these pages other users that confirm the update works like a charm. You need to clear any kind of cache (from the browser, to possible Cloudflare etc). If you are not able to flush your cache completely you can also use the jQuery Migrate Helper as reported here (anyway this is not required since the update works 100% granted): https://support.undsgn.com/hc/en-us/articles/360011829858
I believe the issue is with the combination of WP5.5+Uncode+WPML plugin… When we uninstall WPML, WPBakery Page Builder works.
Hi clydetower! It seems to me something very strange that especially WPML didn’t release a compatibility update with WordPress 5.5, anyway please open an ticket so we can look at the details of your installation (yesterday I saw a site with WPML and WP 5.5) and there were no problems.
Hello – I am not sure if it’s the recent WordPress update, however, the VC does not work anymore, you cannot select between Visual and Text editor. Also all the options on Theme Options, individual page options are all open toggles and cannot be selected. I have deleted the theme and plugins and reinstalled everything with the same issue – maybe a bug that needs fixing?
Hi! If you update to WordPress 5.5 you need also to update the theme and plugins to the recent versions, please find more info here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
Thank you for your reply – I have updated everything, theme, plugins and you cannot create a page or post due to all the being see the screenshots: https://snipboard.io/W3oA2i.jpg https://snipboard.io/ZOMFQ4.jpg https://snipboard.io/4KfFIR.jpg all of these cannot be used.
Hi robdeighton! This WordPress version removed the jQuery Migrate plugin, so the issue can be related to some extra plugins you have that need to be updated too. You can read in this page other users conforming that everything is fine (also the message above this one).
Hello, since i updated the theme yesterday, everything seems to be working except the single block options for a post/portfolio masonry grid. The drop down check box options do not work and revert back to default when selected.
For example if i go into single block, edit a portfolio items width from 3/12 to 6/12, it reverts back to 1/12, and then can’t be changed. The other drop down boxes seem to work.
Any help would be much appreciated.
Thanks
Hi si-design! Yes we are aware of this issue and our developers are working on it. The value is correctly selected but it’s not update visually. When fixed we’ll publish a new update and probably before a quick patch here: https://support.undsgn.com/hc/en-us/articles/214092169
Thanks for the quick response. look forward to the fixes.
Hi si-design! Please find here the necessary fix for the Single block tab required for WordPress 5.5: https://support.undsgn.com/hc/en-us/articles/214092169
Thanks, seems to have solves the problem. Great support!
Thank you for the confirmation!
I may have encountered another single block issue. on the build query i have to set it to “All” and then go to single block with “custom order” selected to see all my portfolio items to choose from. When i rearrange my projects the way i want them to appear and then go back and change the build query to 6, so only 6 portfolio items should be displayed in the custom order i have set but some of the items rearrange themselves.
Hi si-design! We are sorry but we are not able to replicate this one, tested now and everything works as expected (in case we need to check your installation privately for this, via Help Center): https://undsgn.d.pr/K38HKU
i sorted it by using the “order by”>”modified”. It only seems to display the order of my most recently saved projects.
Hi si-design and thank you for the confirmation (even if for us work with the default settings)!
whats the max amount of single blocks that can be populated/re-arranged? it seems that it will not display more than 10 portfolio items for me. Do I have to choose an option for “order by” because i think its overwriting the custom order i have set up, as the grid images replace each time i update a project.
There is not a limit but it’s quite extensive operation so be sure to have a good wp memory.
Hi, I have the page builder activated but it doesn’t work. and I’m looking the code: vc_row row_height_percent=”0” override_padding=”yes” h_padding=”2” top_padding=”5” bottom_padding=”5” overlay_alpha=”50” gutter_size=”3” column_width_percent=”100” shift_y=”0” z_index=”0”vc_tabsvc_row_inner row_inner_height_percent=”0” overlay_alpha=”50” gutter_size=”4” shift_y=”0” z_index=”0”[vc_custom_heading heading_semantic=”p” text_size=”h4”]
Hi palaciosvanessa! If you see this code, this means that the Page Builder is not activated, moreover I see that this code is incomplete (without a check to your site it’s not possible to understand).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi, i have updated the theme and plugin, but then my media library is not working, when i created a page with frontend editor, i add a single media item, i tried to click on ”+” where to choose image, but the media library window won’t pop up, i have no idea why… this just happen when i update the theme… here is my screen record : https://drive.google.com/file/d/1Z6V-LqCwAPXj9jI6wHKlOgGQqgw8OLI2/view?usp=sharing i wonder if there’s any advise that what i can do to fix the problem?
Hi hotichen! Tested now with the new Uncode version and WordPress 5.5 and everything works as expected: https://undsgn.d.pr/QExjcI
Please be sure you have deleted your browser cache after the update. Also note that the recent WordPress update removed the jQuery Migrate script so if you have extra plugins that use this script probably you can have issues: https://support.undsgn.com/hc/en-us/articles/360011829858
Hi hotichen! Thank you for report, I pass this point to developers and let you know!
Hi, please find the necessary fix here: https://support.undsgn.com/hc/en-us/articles/214092169
Hello, i have tried the new release, it now works fine… Thanks alot!
Thank you, all the best!
Wp 5.5 is full of bugs. I wouldnt update. I had to roll back to 5.4.2
I updated WP and the theme and as above could no longer edit CSS/JS in theme options. But it was a lot worse than that so rolled back for now.
Reading on forums, a lot of people are having issues with WP 5.5
Hi OmriS! I can’t tell you if WP5.5 is full of bugs (probably they will have something to fix as any major release) but I’m now testing the CSS/JS editor in the Theme Options of Uncode and everything works perfectly (make sure you have cleared the cache of your browser).
I cleared cache, cleared server cache, tried in different browsers etc. The bugs like not being able to expand menus in dashboard etc is being reported by others online. There’s def issues with 5.5
I couldnt even create a new user for support as wasnt able to click on buttons so had to do this through SQL.
Can I update the theme and stick on WP 5.4.2? Or do I have to have 5.5?
If you have all these WordPress issues, wait until they release another update. I’m using Uncode here with WordPress 5.5 and everything works for me, here’s a video where I show you that what you say is broken instead works: https://undsgn.d.pr/C0GNEA
Of course remember they removed jQuery Migrate, so if you have extra plugins using this script there are probably errors. We released an update and the original Uncode 2.2.8.2 doesn’t have problems with 5.5: https://support.undsgn.com/hc/en-us/articles/360011829858
Can I update the theme and leave WP on 5.4.2 for now or does it require 5.5?
Yes you can update. PS: Please also today I remind you that this wall is not for support, I hope you understand that.
Menu crashes upon using this famous plugin WordPress Download Manager , any idea? I have tried it in two websites built with uncode and the result is the same. Many Thanks.
Hi carlosrosales1979! Can you please specify with few more details what you refer with “menu crashes”?
When I activate the above mentioned plugin the menu voices overlaps on top of each other or changes the positioning on them. Check here, click the menu pls. http://colomboandpartners.it/eng/
I have contacted the plugin developers, and they say they have not had this issue with any top selled wp theme out there. Also I tried deactivating each plugin at the time to see if it was conflicting with another plugin but it was not. Many Thanks
Hello,
at the moment we don’t see any issue on your site https://undsgn.d.pr/zaIai0 and if we install and activate WordPress Download Manager (the free version at least) on our test sites, nothing change on the frontend: https://undsgn.d.pr/lRp8l2
I see, though, you have a child theme installed and on old version of Uncode (2.2.8.1) that isn’t compatible with WordPress 5.5. Could be that the issue maybe?
Let me know, best 
Thank you for your kindly reply. I have updated everything now, but still uncode menu crashes. https://snipboard.io/u9H8Zj.jpg
Thanks You for replying, I updated everything but still uncode menu crashing. https://snipboard.io/u9H8Zj.jpg. Please note the issue happens when click on the menu voice not when hovering.
Ok, I see that when you click some script that doesn’t depend on Uncode adds the class “show” to the item and forces its property display with the value block. It is strange that a plugin manipulates in this way the frontend of a site, IMHO. However here is a CSS snippet to force the menu display property:
@media (min-width: 960px) {
body[class*=hmenu] ul.menu-smart > li.show {
display: inline-block !important;
}
}
Add it to your child theme or to “Theme Options > CSS & JS > CSS”. Let me know, best
You guys are the best!!!! Thanks
You’re welcome.
Hey – for some reason I am no longer able to add Media in the portfolio page. it just doesnt click to anything. please help – i feel like its a bug because i have made various posts before. www.breatheent.ca is my website.
Hi stevietriv! We are sorry but we don’t have other users reporting the same issue, so we need to check your installation privately. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hotichen (below) has the same problem was me. i purchased this design off of you guys and now theres no support or help…. i have been using it for a few years… please..
Please note that the Hotichen user confirmed this problem was fixed, he later reported another issue. Anyway, we are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests, and support verification is must on ThemeForest.
if there is someone on this forum that can help me i will appreciate it. since this update, my media wont go anywhere just like many people are experiencing. my website urgently needs to be updated and undsgn cannot help me. i am at a loss.
I don’t understand why you say that like most people. Only one user reported it and if you read it correctly it confirms that the problem was related to the cache. For the fact that Undsgn doesn’t help you we just follow Envato’s rules, show your Purchase Badge and you will be helped as well as everyone else.
I am new to this thing – i didnt build my website and so i dont have a badge. all i know is i am experiencing the same issue as some others. i cleared my cache – nothing worked. thanks
https://drive.google.com/file/d/1_nYHmOwPCEviOAgdkfN31cAsvVSdNAh7/view?usp=sharingYou keep saying like others, but it is only one who confirmed there is no problem after he emptied the cache. Sure make sure you have the latest version of the theme which is 2.2.8.2
thank you
Theme error after update. Theme options stays expanded and wont let me edit anything under CSS and JS. http://prntscr.com/ty0s3e
Hi rvalenta! if you updated your WordPress version you need also to update Uncode to the latest compatible version that is all dedicated to the compatiblity with the WordPress 5.5:
https://support.undsgn.com/hc/en-us/articles/213454129
https://support.undsgn.com/hc/articles/214001205
Updated both to Uncode 2.2.8.2 and Wordpress 5.5
Theme options are still broken.
Clear browser cache.
Is there a way to quickly use the same page design for multiple pages? i.e. duplicate a page template but not its content? Thanks in advance,
Hi christianharris! No if this is page created with the Page Builder modules this is not possible, this is possible only when you define a template, for example the portfolio pages layout.
For example, I’m using the ‘Coming Soon’ template as my contact form. I’d like this same page design for my newsletter page. I can’t do that?
Not automatically sorry, you need to duplicate manually the page (or shortcode), insert in a new page, and modify according to your needs: https://support.undsgn.com/hc/en-us/articles/360002620538
Hey. Love the theme, and support but one thing I cant resolve is a content block not loading JS. I did mention in support if you could allow this in your next update but was told you dont offer support in relation to 3rd party plugins. Problem is, theres nothing wrong with the plugin. just your content block doesnt load JS. is there a way to allow this?
Hi OmriS! We are sorry, can you please explain with other words? Do you mean in the speed tests? Please clarify.
So I have a content block set as a header so I can have a transparent BG. In that header I’ve got a shortcode which on the front end doesnt display because its not loading the JS. IF I use the shortcode again on the homepage in a hidden field, it displays the JS in the header block. Problemn is, this means I have 2xH1’s which I dont want.
If I remove the 2nd ‘hidden’ shortcode, the header does not load the JS file. So it seems the content blocks, which are fantastic, do not allow loading of JS files which causes me an issue.
The Content Block is a fragment of content you can include in the final page, so based on your description it seems that you just need to insert the JS in the final page with the Raw JS module and not inserting in the Content Block.
I tried this. I had the shortcode in the content block (So I could use a transparent header) and then inserted raw JS in the home page (hidden) but it still didnt display correctly. Ive moved my site from dev to live so I have two copies of the site up. One which displays correctly (live) and one which doesnt (dev) – If someone could assist, Id be very grateful. I have a ticket open #58069
Yes don’t worry as explained agents reply tickets in order received and there is no need to send double messages (also here) for each ticket you create, thank you!
I only posted it here as agent said ‘we dont support 3rd party plugins’ but my issue isnt the plugin, but the fact it wont load JS in the content block and was hoping someone else would take a look.
This is correct and it’s specified by the official ThemeForest support policy, we are not developers you ‘hire’ to solve issue with the implementation of extra scripts and this is pretty normal: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Anyway, for what I can see it’s not a bug of the theme as you state, otherwise it wouldn’t work on the development site either, this is something you missed during the migration and it seems obvious if works on the dev site.
I dont think I explained properly. On the live site it only works because Ive had to insert the shortcode twice. Once in header and once on homepage in hidden text block. On dev site, I’m trying to make it work without having to insert shortcode twice due to duplicate H1’s. There’s nothing wrong with my transfer. Its your content block not loading JS :/
As explained 2 message above, you don’t have to insert in the Content Block but in the final page.
Maybe Im not understanding what you mean but if I insert in the final page, i.e. homepage, its not as a transparent header.
You need to insert only the script (code) in the final page. Canvas can stay in the Header,, but the script (code) need to be moved to the final page.
So I did copy the JS to final page but that didnt work. Is that because you’re saying it has to be somehow removed from the header as well?
Can you please remove the screenshot from here as I didnt want details on display. Issue has been resolved. Thanks.
We can ask Envato to remove. PS: Obviously this does not happen when you use the support place which is the private Help Center.
Thanks. Would appreciate it. And yes, I understand.
Ok, the screenshot should be not visible now.
Thanks And thanks for the support offered
You welcome!
Hi there. How do I change the background image on the ‘Coming Soon’ page please. I’m trying to replicate – https://undsgn.com/uncode/pages/coming-soon/
Hi christianharris! This is a special page, when you located the Content Block with the Contents in the Header ( https://support.undsgn.com/hc/en-us/articles/360000153089 ), you just need to change the background image from the Row settings: https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=5
Sorry, I’m not seeing the ‘Row’ setting. What editing page should I be on?
Ah, I see it. Thank you very much!
Just one issue. It’s a high-res image file (4K), but it’s showing really badly/pixellated. Any advise please?
Hello, maybe you have a Javascript error in console? It’s hard to help you in this case without seeing your site. Could you share the page URL please?
Yes of course. Here is my test page – https://prizetopia.win/contact/
In the WPBakery front-end, the image looks great when I upload it. It’s just bad on the live site.
Hello, you have a script that rewrites the file URLs for CDN, but this file should be skipped to use our Adaptive Image system: https://undsgn.d.pr/rJuTTX
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Im sorry to post here when support is so great, but Ive moved my site from development to live and have some issues that ideally need resolving ASAP. Hoping this might make someone pickup my ticket quicker.
Hi OmriS! Agents reply tickets in order received, and for what I can see one of the agent already back to you.
How do I install a sample page? I’ve been looking for it for a long time but I don’t know how to install it.
Hi daisyenn! If you need to install only specific page the best is the Selective Import: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Please remember that if you need to install a page that have portfolio items or blog items it’s also suggested to import these extra pages (as for note).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for your answer, but it’s still so complicated, I still can’t figure it out. I have another question… After I installed the theme, this question came up:WP Memory Limit 40 MB – We recommend setting memory to at least 96 MB and this PHP Max Input Vars (allowed) 2500 – We recommend setting PHP max_input_vars to at least 3000. I’ve asked cloudways to fix it for me, but why do I still get the same error message even though I’ve changed it on the host side?
Hi daisyenn! Not sure what is complicated, you just need to select a layout need and import it! These are the Server Requirements for a modern WordPress installation: https://support.undsgn.com/hc/en-us/articles/213453949
Without a check we cannot understand the issue but Uncode reports the real values you actually have, so probably they have not changed.
Anyway, as suggested you just need to open a ticket so our agents can access your installation and verify it: https://support.undsgn.com/hc
Hi -
Part of the theme is not working correctly. The slanted shape divider is not reacting to the settings I have in the back end. Are others having this issue?
Thanks,
J
Well, I’ve since fixed this. Looks like an update had overridden my original settings.
That said, the theme options for heading font sizes are not saving, now.
Hi limbionics! It seems really odd that heading font sizes are not working, please share the link to your site and specify a heading you are not able to change, probably you have some extra codes that are overriding it.
Hi there – it’s strange. The changes seem to take, but almost after 24 hours. Here is the page to review: https://limbionics.com/homepage-new/
Hi limbionics! This means that probably you have some kind of server cache or extra cache service. In a few words you modify the file with the settings but your server has a cache so you see the changes when the original cache expires. Unfortunately, from here we cannot help more, in case ask them and let us know!
Hi. I know my support is expired. But I do have a general question regarding a very important aspect of images. When in mobile view the images just open but there is no zoom or magnifying capabilities like in other sites. Please help me activate that option to zoom in the image or whole site.
Hi egonkilin! We are sorry but it’s really not easy to understand what kind of zoom do you refer, can you please specify better so we can help if it’s possible?
On mobile page when I try to magnify any kind of image txt or anything which is possible on any website on Undsgn theme there is no way to manage that. Evem when I click on a image it will just openin fullscreen but no option to make it better with two fingers like on any mobile page.
Hi egonkilin! Sorry but if this works in our demo site, probably you have something extra in your website that prevent this, there is no option in Uncode to block this native behaviour.
Sincerely from here it’s possible to zoom. your site on mobile, ex: https://undsgn.d.pr/wvdZyG
The only thing we note is that you don’t have the latest version, but as told everything is zooming as it should.
Honestly I do not know how you managed to zoom in because I am trying on 2 different mobiles with Android using Chrome and images cannot be zoom in like you did.
Are you able to zoom our demo?
no. Same when I click to image it just pops up in fullscreen but no option to zoom in while clicked or without clicked.
Maybe you have enabled on your phone Force Enable Zoom – but native usage for theme will not let me zoom .
Sorry but do you need to zoom an image that is opened in the lightbox? Since this is not possible as it is not possible in our demo. We can provide support for features we promote in our demo.
Image opened in the lightbox yes would be great to have zoom option as it looks small or not opened in the lightbox – the whole site should have a zoom option. As per basic text viewing bigger for those that cant read small text. Can you give me CSS to reactivate that because it seems to be blocked from somewhere.
Found a plugin to make it work – Definitely-allow-mobile-zooming
Hi egonkilin and thank you for confirming and sharing! I pass the point to the developers probably something with some specific Android versions.
You are very welcome – I shared it as well as for other who might be searching for a solution and this is an easy fix. Best
Thanks!
Hi I am trying to import the Blog impact with the option to install demo pages but I can’t find it
https://undsgn.com/uncode/homepages/blog-impact/Whats the name of it or what can be a similar to download?
Hi Deanwood! When you import Demo Contents you can opt to import all the pages with placeholder images ( https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=2 ) or just selected pages with the Selective Import ( https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3 ). If you opt for the Selective Import as for notes please import also the demo blog posts that are necessary to create this page. Then you just need to set the Overlay menu and you have this setup.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! Is Uncode connect with bootstrap?
Hi Kuprsintez! Uncode is only remotely inspired by Bootstrap, but we can’t say it’s connected to Bootstrap at all.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
But my contact Form isn’t responsive … what sgould I do ? I can’t use Bootstrap classes
Hi Kuprsintez! It seems pretty odd since the Contact Forms in our demo are responsive, anyway it’s not possible to debug in words, so as suggested please open a private ticket so we can check your installation privately and help.
