19067 comments found.
my client purchase the themes but when i install dummy data herbal so i cant edit in homepage with Element Feature Please guide me why i getting issue
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Hi! Its a nice Theme, thank you! Question: how i can import the Revolution-Slider demo “funky-intro-slider”? Thank you!
Hi,
since BeTheme version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
However, if you already imported pre-built website and don’t have slider, means you did not installed Slider Revolution plugin before the demo import (there is an information during the import process, which plugins have to be installed first). In such case, you have to go thru import process once again but this time import slider only.
Best regards,
Muffin Group team
When I had a BeTheme on August 20th, I couldn’t use the BeTheme Header Builder. Should i do that?
Hi,
why you couldn’t use it? What’s the problem exactly?
Best regards,
Muffin Group team
Hello There,
I am building up a Site and I see that there is a little Blur effect on Images in Be Gallery when we put it to thumbnail view.. How we can remove that.. Using Elementor to build up the Pages..
Here it a link to the page : http://aliyasafari.com/gallery/
Hi,
which images are blurred exactly? We’ve checked your site but did not noticed anything wrong.
Best regards,
Muffin Group team
I m getting this error while registering theme.
Registration limit exceeded. Please contact us using contact form on our Themeforest profile page:
Please let me know how it can be solved? Thank You very much.
Hi,
please send us private request via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact so we can check this and provide help.
Best regards,
Muffin Group team
Hi. I’m having trouble to access the forum. My usar is RDVComunicacao. Can you take a look?
Hi,
please send us private request via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact and we will help you.
Best regards,
Muffin Group team
I have installed consulting theme and added more slider on the banner but on the website only slide is showing. Could you help with this?
Hi,
since BeTheme version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
However, if you already imported pre-built website and don’t have slider, means you did not installed Slider Revolution plugin before the demo import (there is an information during the import process, which plugins have to be installed first). In such case, you have to go thru import process once again but this time import slider only.
Best regards,
Muffin Group team
Hi, I’ve switched a client’s web to ssl protocol and everything went fine, except that many images haven’t been loaded, not even after changing the address from http: // to https: //. I have also done it with the Better Search Replace plugin.
Could it be a problem with the betheme? Can you help me? Thank you
Hi,
please provide link to page where images does not load so we may have a closer look on it.
Best regards,
Muffin Group team
Hello,
That is https://www.eximasesores.com Logo, and another images in home, services, about us… Thanks a lot
Carmen
Seems like your server blocks specific media, what you can see on https://prnt.sc/tzin2r
We recommend to start from disabling 3rd party plugins to make sure it is not one of them.
Good Morning. I want to remove the zoom effect of the products from the store page. In the Muffin Options in the single product you can deactivate the zoom effect but in the Options of the Shop it gives an option to show the second image. But I only have one image. How can I disable it? I have looked at the support but have not found anything. Thank you very much.
Hey,
this zoom effect on hover for product pages comes by default from WooCommerce. If you would like to get it rid off, you can do this under BeTheme Options > Blog, Portfolio & Shop > Shop > Single Product section. There is option called Product Image.
Best regards,
Muffin Group team
Sure enough, I’ve already removed it from the single product. That’s why I wanted to remove it from the store. I thought that if the template allowed to remove it on the unique product, it would also allow it in the store. Since this clothing theme is Shop specific. Do you know if there is any code that can remove it? thank you
Please provide link to page where from you would like to remove this hover effect so we may have a closer look on it.
It is currently under construction and I cannot show you. As soon as I have it activated I will send it to you. Due to my client’s vacation, I won’t be able to activate it in a few days. In forums I see how to deactivate the zom on the unique product page but not on the products that appear in the store.
Let us know when you will be able to show it so we may have a closer look on it as the effect you are talking about, may do not come with the theme but the plugin itself.
Hello, is demo content included with the theme?
Hey,
yes, it is of course 
Best regards,
Muffin Group team
Awesome and Thank you for the quick response…. I have one more question and my apologies for not being specific. Are the PSD’s included for instance the theme im going to use is the pizza restaurant theme and the main image I really like and want to use but with my logo. Is this part as well or do I have to purchase the psd/ai files separately? This is an amazon theme set and I plan on purchasing the regular license to start and once I can afford the extended license I will be purchasing it once mo9ney is saved up. Thank you again and great job!!
For any PSD files, please always send us private message thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact (you must be logged into Themeforest’s account). We do always send them on client’s request.
May this Theme provide a Blog MASONRY FULL WIDTH and with each item with rounded corner (radius) instead of being just squared? (prepurchase question)
Hi,
could you provide an example link to page that has the layout you are looking for? Not really sure how you would like this blog style to look like.
Best regards,
Muffin Group team
For all of you having this problem – PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record – you probably are using a different version of PHP. I was using 7.2 but had to revert to 7.0 and it works now.
Thank you for the info
Hello, good morning. Im having a big trouble with my website www.dtalvarogutierrez.com/palmares
Site is totally broken on macbook – safari, and i dont know why. Png images with white rectangle background, text missing, menu dropdowns missing.
I dont know how to solve it, i was looking for a workaround all day with no succeed. Maybe its a bug with your theme? Or is a plugin on conflict on my side?
Thanks!
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello, I have another question. I would like to use the header builder. Is it possible to put more than 1 image inside a column. I would like to use little images/logos as icons.
Ok, nevermind. Dragging into the column was a little tricky.
Great, thanks for the update.
Hello, we are working on a site that has 3000 blog posts. We want to use the Intro Header template for the posts but to edit each one will take to long. Is there a way that you can assign the Intro Header to each post automatically. Is it also possible to use the featured image as the header image instead? Each post already has a featured image that we want to use as the header image as well?
Hi,
at this moment, we do not have option to change layout for single posts globally but it is a good idea, we will consider it while future updates. Featured image as the header image is a part of Intro Header so this would be consider as well.
Best regards,
Muffin Group team
Would it be possible to change it globally trough coding currently? We are currently busy with a project which we need this feature for urgently
If you know coding, then everything is possible. However, if you are not tech, you should contact with your web developer as he would be responsible for files customizations in the future.
P.S. The files responsible for posts are located under /includes/ folder.
Hello, is it possible, when clicking on a menu item, the menu to stay open ? ( instead of the mouse over) to see submenu itens) Thank you!! If yes, can you help me, please!?
Hey,
we are sorry but we do not have such feature included. Menu items open on hover only.
Best regards,
Muffin Group team
Hello good afternoon, I have a problem to update to the new version of the theme, I already saw that the problem is common, can you help solve the update? Thank you
Hi,
what is the site url where you are trying to update theme? From what we see, with your account, there is only one url connected http://appa-mtc.ignitebusiness.pt so if this is not the right domain, you have to de-register license key from that sub-domain and register under right domain as update issues might be related with not registered license key.
Best regards,
Muffin Group team
hello, Thanks for the quick response. I already removed the registration from another test site, but now I can’t put the key on the final website, which is to be online.
how do I clean the registry to work in this final website can you help please
For those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Hi,I have an installation of Wordpress (latest version) and Betheme (ver. 21.3.2) In the Wordpress admin page when I am trying to edit content through muffin builder (clicking on pencil) nothing happens. In the browser console I am getting the following error: Uncaught TypeError: (new Color(...)).setHSpace is not a function iris.min.js:5:7910
Can you please provide me any hint on how to resolve this issue?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello am using the google map and it has a water mark “For Development Purpose Only” please how can i remove it.
Hi,
to get it rid of, you have to connect Google Maps API under BeTheme Options > Global > Advanced section.
Best regards,
Muffin Group team
Thanks did that but now i am having anothert error. after map loads just in 3 to 5 sec it shows this error “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
It means, you set something wrong. Maybe the key is wrong or one of your 3rd party plugins is a culprit. In such case, we recommend to start from disabling all 3rd party plugins.
The key is correct it displays well for few seconds and then shows that error, secondly the only plugins installed are the one i installed from BETHEMES
Please provide link to page where you faced with this issue so we may have a closer look on it.
hi, how do i get Betheme setup ? hence to use wordpress to create the website
Hi,
what do you mean exactly? Sorry but we are not sure so it would be great if you can try to provide more details about what you need.
Best regards,
Muffin Group team
