26686 comments found.
Hi there,
I updated the theme and plugins to the current version. On the Home Page – my logo disappeared as well as the main slider revolution slider. Now its just a white space. I had a slider with logos and the orientation changed on that as well. Also, I am not able to edit the Home page as it is all code. There used to be WPBakery builder but that option no longer shows. Currently it says “edit with elementor” but when i click that nothing happens. Linked are some screen shots.: https://postimg.cc/gallery/tFB0rw6
thank you
.
Hi there,
It is a bit hard to check this on your end, so your website URL would help a lot in order to be able to inspect this.
Also, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I sent an email with login credentials to helpcenter@qodeinteractive.com as the site is under maintenance mode. I tried to send a message through your ticket area but I no longer have access to support so the email didnt go through. I didnt do anything out of the ordinary. Updated the theme, plugins and wordpress version.
Hi there,
Could you please provide us with your request ID, so we can check. You can try once again to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it an our team will check this on your end.
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Hello, is it safe to install in wordpress 5.5?
Hi there,
Thanks for taking an interest! Yes it is for sure, the theme is compatible with the latest version of WordPress.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! After the Wordpress 5.5 update… I’m getting a conflict with Yoast SEO which is:
An error occurred while checking whether your site can be found by search engines. Error details: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received (http_request_failed)
Obviously worrying so I’ve been talking to my hosting company and Yoast.
I tested the site using the plugin Health Check & Troubleshooting. The only plugin I enabled was the Yoast SEO (as this is the plugin that was reporting the issue) and the error was no longer displayed. So it’s being suggested there is a potential theme conflict. Has anyone else reported this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! After update to WordPress 5.5, I cannot get my Visual Composer to work. When I will edit a page it doesn’t show up. The website: www.danvals.skovbymedia.dk
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Do you have to reupload a new version of the theme to import new templates? I can find this one in the list? https://bridge283.qodeinteractive.com/?_ga=2.59909480.474981306.1597258088-1627475558.1596629832
Hi there,
You do need to update your theme and its plugins in order to get the latest demos that you can use. So please follow our tutorial here and you will get access to the latest demos as well.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Galleria immagini, apri con modale don’t works. After opening the first image, it is impossible to view other images moving with left and right arrow. See here https://www.bagnoannita.it/gallery/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Error notice red bar appears on the plugins pages after the latest WordPress 5.5 update. When is this going to be fixed?
Also if you are using a caching plugin and Defer Render-blocking JS it will throw error from the theme after the newest update.
Hi there,
Thank you for reaching us!
We have tested our theme with the latest WordPress and it is working as intended. If you do have issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.
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Gotta admit. Kinda a disappointing response. I’ve tested on multiple sites and multiple hosting environments. This theme is definitely not compatible with WordPress 5.5. I’ve deactivate all plugin and the issues only go away when I deactivate Bridge. I am also not the only one experiencing these issues. You might want to look into this further on your end.
Hi there,
We would kindly ask you to submit a request and our support team will check any issue you your end. This way they will be able to investigate any potential cause and help you.
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Good Morning! A year ago we made a web page using Bridge and several users have reported to us that the home page is badly visualized on the mobile when you use iPhone since there is some incompatibility with Safari. You can see the problem in the video https://youtu.be/3UE_8kPEODo
Does anyone know how to fix it? Thank you!!
Hi there,
Once we check your website on iPhone we can see that the elements are displayed correctly as you can see here so we do assume you managed to fix this.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Yes, i fixed it. Many thanks for your reply!
Hi there,
Glad to hear this! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I could not find the place where I could ask my questions. Do you have an email address or a url link. I can’t find answers to my questions from the videos
Hi there,
Thanks for writing in! We do have our help center and we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, when i try to register (with the purchase code) my theme in wordpress, allways response that license is register in another site
Hi there,
As per regular license you can only use one purchase code per domain. So please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I would like to disable/deregister; Masonry Grid and Portfolio post types – as I will be replacing with post types of my own. How can I deregister these please?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just found out when people send me a email via my contact form on the page , it only include name and their email, but I can’t see the message they sent . How do I fix this ?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I install it over the xampp system until the domain name and location are established on the server. I installed the demo version via wp-admin. but I could not reach the page filter that I will use in the theme. What kind of path should I follow?
I am a graphic designer and ı don!t understand child them insatllation. please help me.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Having a recent issue where our Portfolio Pages will not load into ‘self’ window. When you click the portfolio thumb photos – nothing happens?
https://www.esjaylandscapes.com.au/portfolio/Appears to be for all internal links specified as ‘self’.... across our website.
I have contacted my web host agency for further assistance. Could you please delete my comment? I have also contacted Envato to have this comment removed. Kind Regards
Hi there,
For all theme related questions you can always submit a request at our help center and our support team will be happy to help.
Also as for your comment you do have an option to flag it on your end and Envato will sure handle your request and remove your comment if there is a reason to do this.
Thanks.
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Hey Bridge,
After updating to WordPress 5.5 we noticed a bug and just wanted to give you guys a heads up on it if you already don’t know of it. When having the Bridge theme installed, on the plugins page under the new Automatic Updates column there appears to be a red bar that appears for all the plugins. When we activate another WordPress theme it goes away.
Note: We are have tested with the latest version of Bridge and older versions as well.
Hope that helps!
Looks like the conflict is coming from admin-style.css line 469: display: inline-block;
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just updated to WP 5.5 and updated the theme too. Now the infinite scroll has stopped working on the blog. See here – https://gravitatepr.com/scoop/
Hi there,
We do see that you have updated the theme but missed to update Bridge Core plugin, so please update your plugins as well according to this tutorial as the latest version of Bridge Core is 2.4.1 and you are using 2.2.6.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I updated Bridge Core but the infinite scroll is still not working
Hi there,
We do see that you have a regular pagination. If you somehow still encounter issues we would kindly ask you to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
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How do I access the demos after purchasing the theme? I’m trying to use them to build my website in different ways
Hi there,
Thanks for using our theme! Commercial themes on Theme Forest often offer their own options framework, and they offer a lot of options, functionalities and custom elements. Best practice for that is to actually import theme demo content. You can check our tutorial on how to import the demo content and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi! there is a construction by block? and is possible import font? thanks!
Hi there,
Thanks for taking an interest!
Our theme comes with both Elementor and WPBakery plugin which you can use to build your pages. If we understood you correctly you can add a custom font for sure. Please read more about it here.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes I Know that it is made with wp bekery, I was wondering if you used the pre-existing block templates for the construction..
Hi there,
No we do not use these, please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here. We do have our themes shortcodes as well as you do always have an option to save your page templates that you create.
Do not hesitate to as for any additional questions you have.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I bought the theme, and saw the tutorial to add fonts … but via plugin it is not possible to add an external source from google font? obviously I would like to add a personal font and possibly have it listed to recall it like the others … do you have a plugin to recommend that works well with the theme?
Hi there,
We cannot guaranty for any third party plugins, as they simply has not been tested with our theme. However you can always add a custom font by following this tutorial here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
I used my purchase code for old web. I wanna use it in my new web but it does not accept it. What can I do?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I know I purchased the theme a while ago, I didn’t use the theme for a long and now I use the theme, question here; even I updated the favicon but still appear on safari browser only, any idea why it’s only the browser?.
thanks
Hi there,
Could you please provide us with your website URL. This is not a common thing that we are aware of, and to change the favicon you should go to Appearance > Customize > Site Identity.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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