Hi pepagroup! If you have updated WordPress you need also to update Uncode and all the plugins to the compatible version: https://support.undsgn.com/hc/en-us/articles/360011829858

Hi Mollichetta and thank you for the kindly words! Much appreciated!

Hi tgdecker! If your WordPress update to version 5.5, please update the theme to the latest version that is Uncode 2.8.2.2, you can find all info here, moreover please remember even also a small extra plugins that is not update (maybe the authors haven’t done an update) can produce all these problems: https://support.undsgn.com/hc/en-us/articles/360011829858
A quick solution can be also install the jQuery Migrate plugin but it’s just a workaround since the update work properly.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Okay sounds good. I’ll submit a ticket, thanks for the quick reply

Sure!

Hi Robbo870! Do you have the issue of the Media in all pages even without this plugin? In this case it’s related to the recent WordPress update: https://support.undsgn.com/hc/en-us/articles/360011829858

Hi MetalPotatoUK, I’m sorry about this problem, but you don’t read all the ones that confirm they solved with the update and our suggestion. We’d be very unlucky if one of ThemeForest’s top authors didn’t pay attention to something so important. Sorry but the problem is known and if you have updated can only be related to the cache. Try using jQuery Migrate Help as suggested here: https://support.undsgn.com/hc/en-us/articles/360011829858

We weren’t notified by email that this kind of update was required so you can’t really complain at me for coming on here and advising you that I am experiencing a problem with your product. I’ve paid for support like other people have. If I had seen that this problem had been resolved, I wouldn’t be emailing you about it would i?

No, maybe we don’t understand each other. I am not complaining about the fact that you come to ask support even if expired, I just emphasise the fact that the solution is the update and be sure to have emptied all kinds of caches, as confirmed by many users (if you don’t trust us). It just seems strange that you’ve known us for a long time and you are using words like “reported by many users” as if we don’t care about a problem like that, while the compatibility update was even released a week before the WP 5.5.

Hi abishekantony! For these kinds of issues, you need to open a private ticket, it’s not something that we can debug from here. Anyway, please note that all the email functions are managed by the popular Contact Form 7 plugin and Uncode only applies some CSS to beauty the forms. Did you tested with the native WordPress theme? Probably the issue is at the provider level (at least most of the time). Please find all the info you may need on this matter here: https://support.undsgn.com/hc/en-us/articles/214006365
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Anyway we have tested everything and I confirm that everything works perfectly, of course if your site is blocked by search engine WordPress settings, even wp-sitemap.xml won’t work (and there is also an obvious warning). Anyway, is there a dedicated ticket for this?

Ive tested and can confirm that its not that simple. If I switch theme, I dont get the issue. The site is blocked as its a dev site. Its the same on my live site (which is not set to noindex) which Ive put in support. It spits out a load of uncode/wpbakery shortcodes if used with AIO SEO. Anyway dont worry about it. I’ll wait for others to report it and for you to release a fix.

Hi OmriS! As said don’t expect any fix, we have tested everything and everything works perfectly if things are set properly.

Hi oisclayton! Please find all the info you need here, if you have updated or WordPress automatically updated to version 5.5, you need to update Uncode, all plugins and be sure to have cleared the cache: https://support.undsgn.com/hc/en-us/articles/360011829858

Hi I’ve cleared the cache but I don’t see an update for the theme yet.

Hi oisclayton! The cache need to be cleared after the update. Anyway, please note that to see the theme update notice the theme need to be properly registered. Otherwise, you can also use the Envato Market plugin: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market

visual composer not working

Hi Evamotion! Please find all the info you need here: https://support.undsgn.com/hc/en-us/articles/360011829858

Clear cache and remove all extra plugin, even a single small extra plugin that depends on the jQuery Migrate can create this error from the new WordPress update, please read carefully: https://support.undsgn.com/hc/en-us/articles/360011829858
For the rest I confirm 100% that everything works correctly on Uncode 2.2.8.2 here a quick video from a random installation: https://undsgn.d.pr/iUtlI0
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi infinitydecoder and thank you for the confirmation! Much appreciated!

i am unable to deal with theme options now,,, mean some options are not appearing… like i want to add color in palette, when i press ADD NEW, option appear but there is no color selection option(color picker).that section is gone… screen shot: https://monosnap.com/file/74VdUyMwQUXIYVeVscuaGWafWJZFFG and this is not only one issue. i can not minimize any section of theme options check here https://monosnap.com/file/VXZZvXXnkB3WxWkRejeCPsRkCNCu5V

Clear cache and remove all extra plugin, even a single small extra plugin that depends on the jQuery Migrate can create this error from the new WordPress update, please read carefully: https://support.undsgn.com/hc/en-us/articles/360011829858
For the rest I confirm 100% that everything works correctly on Uncode 2.2.8.2 here a quick video from a random installation: https://undsgn.d.pr/iUtlI0
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok sorry! I thought you were talking about product registration. If you refer to the fact that you are not able to create a new product or save an existing product, no nobody has this problem and I checked now everything works, maybe a cache problem or some extra plugins, please find more information here (maybe you have extra plugins): https://support.undsgn.com/hc/en-us/articles/360011829858

Thank you i will watch

Sure let us know!

Hi durrock! You can use this simple code:

.owl-dots-inside .owl-dots {
bottom: 0px !Important;
}

Thanks so much!

Thank you for the confirmation!

Hi clydetower! There is nothing to fix, you can also read in these pages other users that confirm the update works like a charm. You need to clear any kind of cache (from the browser, to possible Cloudflare etc). If you are not able to flush your cache completely you can also use the jQuery Migrate Helper as reported here (anyway this is not required since the update works 100% granted): https://support.undsgn.com/hc/en-us/articles/360011829858

I believe the issue is with the combination of WP5.5+Uncode+WPML plugin… When we uninstall WPML, WPBakery Page Builder works.

Hi clydetower! It seems to me something very strange that especially WPML didn’t release a compatibility update with WordPress 5.5, anyway please open an ticket so we can look at the details of your installation (yesterday I saw a site with WPML and WP 5.5) and there were no problems.

Hi! If you update to WordPress 5.5 you need also to update the theme and plugins to the recent versions, please find more info here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice

Thank you for your reply – I have updated everything, theme, plugins and you cannot create a page or post due to all the being see the screenshots: https://snipboard.io/W3oA2i.jpg https://snipboard.io/ZOMFQ4.jpg https://snipboard.io/4KfFIR.jpg all of these cannot be used.

Hi robdeighton! This WordPress version removed the jQuery Migrate plugin, so the issue can be related to some extra plugins you have that need to be updated too. You can read in this page other users conforming that everything is fine (also the message above this one).

Hi si-design and thank you for the confirmation (even if for us work with the default settings)!

whats the max amount of single blocks that can be populated/re-arranged? it seems that it will not display more than 10 portfolio items for me. Do I have to choose an option for “order by” because i think its overwriting the custom order i have set up, as the grid images replace each time i update a project.

There is not a limit but it’s quite extensive operation so be sure to have a good wp memory.

Hi palaciosvanessa! If you see this code, this means that the Page Builder is not activated, moreover I see that this code is incomplete (without a check to your site it’s not possible to understand).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

Hi, please find the necessary fix here: https://support.undsgn.com/hc/en-us/articles/214092169

Hello, i have tried the new release, it now works fine… Thanks alot!

Thank you, all the best!

If you have all these WordPress issues, wait until they release another update. I’m using Uncode here with WordPress 5.5 and everything works for me, here’s a video where I show you that what you say is broken instead works: https://undsgn.d.pr/C0GNEA
Of course remember they removed jQuery Migrate, so if you have extra plugins using this script there are probably errors. We released an update and the original Uncode 2.2.8.2 doesn’t have problems with 5.5: https://support.undsgn.com/hc/en-us/articles/360011829858

Can I update the theme and leave WP on 5.4.2 for now or does it require 5.5?

Yes you can update. PS: Please also today I remind you that this wall is not for support, I hope you understand that.

Ok, I see that when you click some script that doesn’t depend on Uncode adds the class “show” to the item and forces its property display with the value block. It is strange that a plugin manipulates in this way the frontend of a site, IMHO. However here is a CSS snippet to force the menu display property:

@media (min-width: 960px) {
  body[class*=hmenu] ul.menu-smart > li.show {
    display: inline-block !important;
  }
}

Add it to your child theme or to “Theme Options > CSS & JS > CSS”. Let me know, best

You guys are the best!!!! Thanks

You’re welcome.