Yes, I downgraded to Wordpress 5.4.1 and now I see the WPbackery from your theme.

Hello,
if you updated your WordPress version you need also to update Uncode to the latest compatible version that is all dedicated to the compatibility with the WordPress 5.5:

• https://support.undsgn.com/hc/en-us/articles/213454129
• https://support.undsgn.com/hc/articles/214001205

The compatible update is out from a couple of weeks and it perfectly fix all the possible problems with WordPress 5.5, just make sure to clear all your caches and disable possible out of date extra plugins: https://support.undsgn.com/hc/en-us/articles/360011829858

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello!
This snippet changes the behaviour of all Owl Carousel across the site and disable the stop on hover:

(function( $ ) {
    $(document).ready(function($) {
            var $carousels = $('.owl-carousel');
            $carousels.each(function(){
                var $carousel = $(this);
                $carousel.data('owl.carousel').settings.autoplayHoverPause = false;
                $carousel.trigger( 'refresh.owl.carousel' );
            });
    });
})(jQuery);

Put this snippet into “Theme Options > CSS & JS > Javascript. (If you need to better target the selector, I’m sure you’ll know how to do it.)

Best

Awesome, thanks very much!!

You’re welcome! I remind you that if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello and thank you for your interest.
Please consider that we, as authors of the theme, are not the ones who decide on licensing: we follow the rules imposed by Envato, which requires that a license corresponds to one final site only. Here you will find all the information explained in detail: https://themeforest.net/licenses/standard

Best

Hello,
sorry for the issue, however, if init.js must be taken out from the file concatenations and can’t be put at the end of the dom, app.js can be concatenated and moved as you prefer. The file init.js allows users to see the layout immediately ordered without waiting for the complete DOM loading, since init.js executes some functions each time the browser renders one single row of the layout.

More info about performance are here: https://support.undsgn.com/hc/en-us/articles/115004168269

I’m not sure to understand, though, what relation there is between delay some files and the content editor. Maybe are you talking about the Frontend Page Builder? In that case you should disable the tool you mentioned when you are on the Frontend Builder.

Let me know, best

Hi sabbirsarder565! We are sorry but we don’t understand this comment…

Hello Kuprsintez,
very strange issue. Does it happen with the a basic theme as well (like Twenty-Twenty)?

Anyway, I recommend to open a ticket in our Help Center https://support.undsgn.com/hc and provide there your site details, so we’ll be able to check your installation and support the solution privately! Thank you!

Hello,
I’m sorry, that the only behaviour available for the Uncode breadcrumbs, at the moment. We are working on a new module that allows to use WooCommerce native breadcrumbs as well (we’ll release it with the next “major” update), but at the moment the only way is to overwrite the function uncode_breadcrumbs() you can find in uncode/partials/elements.php.

Best

Thank you for your explanation!

Thank you for the confirmation!

Hello,
with our “Adaptive Images” system, the images are loaded to fit the best solution for the device of the final user, so you have to make sure to upload an original image that fits the most popular screen resolutions. However, our suggestion, is to use images with a width between 1920px and 2880px max, this means with a height between 1200 and 1800 pixels.

Best

Thank you!

You’re welcome.

Hello, please to get support please use the same account you use to purchase the theme. However, your problem seems to be due to the fact you haven’t updated the theme and the plugins as well. Get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice

Hello!
No sorry, Uncode only offers what advertised on the demo.

In particular: Behance uses an advanced function that displays via AJAX only some selected parts of the portfolio page, without repeating the header, the menu, the footer etc. It would be a nice feature, but in a WordPress theme must be planned very carefully because it must be able to support within itself any type of shortcode or module a user decides to put into it. We will certainly consider the idea, but at the moment we do not have integrated solutions that satisfy this request, sorry.

No problem, thanks though!

You’re welcome!

Hi, Thanks for replying so swiftly. On my friends one it was only appearing on the front end. Does it require an additional plugin?

I just texted him and he had wireframes, wp bakery and core installed, does it require any more than that for the backend to work?

No, if the frontend editor works, the backend editor must work too. The problem could depend on the fact he has updated to WordPress 5.5 and still runs old version of other things. Only Uncode 2.2.8.4 and Uncode Core 2.8.2.3 are fully compatible with WP 5.5

However, just tell him to contact us.

Best

Thank-you I will tell him!

Hello stictsr,
I’m sorry, but we obey Envato’s rules, the licensing policy depends on them and we just comply with it. Every license must therefore be properly purchased and registered.

You can find more info about licenses here https://themeforest.net/licenses/standard and also links to send a request to Envato directly.

Best

You’re welcome!

do you use a date picker js script in this theme?

No, sorry.

my theme version is 2.2.8.3

Hello,
sorry for the issue. However I’m not sure to understand: are you talking about WireFrame plugin? Do you get an error message?

I recommend to contact our Help Center, anyway, there we have a completely dedicated support team, so you can submit a ticket and we can check your installation and support the solution privately! Thank you!
https://support.undsgn.com/hc

Hello, yes, we’re sorry, but the new WooCommerce 4.4.0 update seems to have created conflicts with image cropping systems in particular circumstances. We are providing a patch and working to a new update to release ASAP. Meanwhile, if you prefer and you’re confident with FTP, you can replace the file uncode/partials/elements.php with this: https://www.dropbox.com/s/8l7zo6r34vnepn6/elements.php?dl=0

Let me know if you need further support. We are also available on our Help Center of course. Thank you! https://support.undsgn.com/hc

Thank you for the fast answer. I’m in no hurry because my website is still under construction. So I can still wait for an official update.

Thank you too, it is a minor update so it should be a matter of a few hours.

Support has now activated by Envato, unsure why it wasn’t instant when payment was. I will submit this via a ticket, thank you.

Hello voic3,
are you sure you are using the same account you used to post this comment? In this case you have to empty browser cache and cookies (or to use a different browser).

Let me know, best

Ah ok, great.

Hi! You need to modify the column responsiveness: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings
Anyway, please note that this wall is used for sporadic and limited support as highlighted by Envato when you create a message. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello,
if you correctly followed the instructions provided in this article https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice and you make really sure your browser cache is empty and you aren’t seeing old JS files, please provide a screenshot of your browser console and let us check the error messages in it: they could depend on 3rd party plugins we can’t control.

Let us know.

Uncaught ReferenceError: UNCODE is not defined at (index):100

Seeing that error on the inspect element.

Can you provide email so I can send screenshot please?

You can use the form available in the right sidebar of this page: https://themeforest.net/user/undsgn

However are you sure the error is taken from the backend? It seems a frontend error instead…

Please, in the email provide as more details as possibile: if you tried to disable all the extra plugins; as many screenshots as you can with browser console open etc.;

Best

No sorry this is not a service we offer. I can only recommend Envato Studio since it offers a large choice of freelance: https://studio.envato.com/

Thanks

Here you can find also other suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations

It always prompts you to purchase the support extension.

Sorry, not sure to understand. Could you clarify? The form on our profile page is completely free: https://undsgn.d.pr/lkRz2d When you say that the license is no longer active, what do you refer to? If the problem is the message here https://undsgn.d.pr/7BDJg5 you can definitely do what we recommended above and use the form on our profile page https://themeforest.net/user/undsgn since it’s free. If the problem is different, instead, please clarify.

Let me know, best

P.S.: the problem could be also related to the fact that you have an old version of Uncode. (What version of Uncode are you running please?) The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. In that case you should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market