8633 comments found.
HI guys, I have a couple development questions:
I have created a custom post type and I would like to assign its own template. Id like to duplicate the portfolio template. Would that be possible?
If not even just a modified single.php.
Basicaly what I am trying to achieve:
I like to have custom fields appear always on the new single post page in the left section.
Im not sure how to tell functions to use this template.
Thanks!
Hello!
It’s hard providing this kind of support from here. We can say that theoretically you can use single.php as a starting point, but then we can’t predict possible developments.
Let us know, best 
It does indeed load the single.php page for this custom post. I just can figure out where I can add a div of code snip to display the pages custom fields. I could assume it would be possiple to add an if/else query to check if its “Custom Post” then show content. else show regular post content. Does this make sense? The theme is fast and Id prefer to continue to work with yours since you update frequently and have amazing support response
Hello again,
unfortunately, as I said, this isn’t the right place to provide this kind of assistance. In particular this kind of customization aren’t included in the support. If you have a problem with the theme we are definitely here to help and fix, but we can’t guide you in this kind of customizations, as you can easily imagine. The best practice should be create a new template in a child theme and check after each update what has changed in the template you started from.
About where to add the “IF” that checks if you are in a particular custom post type, it depends: I should know the project, your scope, maybe see what you are trying to achieve… but the support can’t satisfy this kind of request of course. Maybe you could add your conditional statement here https://undsgn.d.pr/qAfRIB before the content is got and the variable $the_content is populate… but I’m just guessing of course.
Thank you. I really do appreciate your help and I will give it a try. An alternative solution I used was the ACF plugin for custom fields but seems that the Date/Time does not save and render when viewing the page. No matter what I do. Maybe there is a clash with something.
Again, thank you very much for your time and help.
You’re welcome!
do you use a date picker js script in this theme?
No, sorry.
I installed fresh Wordpress 5.5 and the uncode wireshark plugin cant be activated ? What can i do
my theme version is 2.2.8.3
Hello,
sorry for the issue. However I’m not sure to understand: are you talking about WireFrame plugin? Do you get an error message?
I recommend to contact our Help Center, anyway, there we have a completely dedicated support team, so you can submit a ticket and we can check your installation and support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello, I’m building my website with Uncode. However, I suddenly got the problem that every image on my website that uses a single media or media gallery is displayed in the square aspect ratio. A change to 16:9 (for example), does not change anything.
https://ibb.co/VMnfSLpYesterday everything was fine. I haven’t changed anything. What can I do to fix the problem? Many thanks.
Update: If I deactivate the “WooCommerce” plugin, the images work again. I think there was an auto update from the plugin that do the image problems. Do I have to adjust something in the plugin to eliminate the problem?
Hello, yes, we’re sorry, but the new WooCommerce 4.4.0 update seems to have created conflicts with image cropping systems in particular circumstances. We are providing a patch and working to a new update to release ASAP. Meanwhile, if you prefer and you’re confident with FTP, you can replace the file uncode/partials/elements.php with this: https://www.dropbox.com/s/8l7zo6r34vnepn6/elements.php?dl=0
Let me know if you need further support. We are also available on our Help Center of course. Thank you! https://support.undsgn.com/hc
Thank you for the fast answer. I’m in no hurry because my website is still under construction. So I can still wait for an official update.
Thank you too, it is a minor update so it should be a matter of a few hours.
I also cannot see the Wp Bakery backend editor since an update. I have done all the below you suggested to other people. I also renewed support for $50 so I could post the additional information you asked in a ticket however it still says I need to renew it to submit a ticket.
Please could you activate it somehow so I can submit a ticket?
Thanks
“Hello, maybe you missed to update Uncode Core plugin, that is mandatory in this case and it is deactivated if you don’t run the update: so the shortcodes included in it are printed textually and not executed. Make sure you are running v.2.2.8.3 both for Uncode theme and for Uncode Core plugin (and, of course, check for other updates as well: we also released Uncode Page Builder v.6.2.0).
Also, please, get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
If following the steps suggested there doesn’t help, provide more info (your site URL and a screenshot of your browser console if you have errors in it).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc"
Support has now activated by Envato, unsure why it wasn’t instant when payment was. I will submit this via a ticket, thank you.
Hello voic3,
are you sure you are using the same account you used to post this comment? In this case you have to empty browser cache and cookies (or to use a different browser).
Let me know, best
Ah ok, great.
is it possible to have 2 colums side by side in footer on mobile (phone) view. I see they get stacked on mobile. I was wondering if there is a setting so they do not stack and fit inline. Im trying to display two sets of menu links. Thanks.
Hi! You need to modify the column responsiveness: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings
Anyway, please note that this wall is used for sporadic and limited support as highlighted by Envato when you create a message. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I was hoping you could help me please?
I have recently updated the theme, along with relevant plugins, and WP version.
However now the back-end editor of Visual Composer is not showing properly. The shortcodes are still visible however the builder itself and its tab is not appearing.
I have tried following your instructions for the previous queries into this however I still can’t get it to work.
Could you help please?
Hello,
if you correctly followed the instructions provided in this article https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice and you make really sure your browser cache is empty and you aren’t seeing old JS files, please provide a screenshot of your browser console and let us check the error messages in it: they could depend on 3rd party plugins we can’t control.
Let us know.
Uncaught ReferenceError: UNCODE is not defined at (index):100
Seeing that error on the inspect element.
Can you provide email so I can send screenshot please?
You can use the form available in the right sidebar of this page: https://themeforest.net/user/undsgn
However are you sure the error is taken from the backend? It seems a frontend error instead…
Please, in the email provide as more details as possibile: if you tried to disable all the extra plugins; as many screenshots as you can with browser console open etc.;
Best
Hey guys I love your theme. Its been super reliable and fast. I am hoping you may be adding these features in the future or if it is possible to have this customized into the theme as a paid customization, please let me know.
1. Audio – Playlist that can be added to the footer for Content blocks as an over lay 2. Events – Events that are shown as tiles/posters that have the Title and Date overlayed. Same Events that are created can also be displayed in a list. 3. Discography – Album covers with titles/info
Hello rstitch and thank you! At the moment we have no plans for this type of implementations. However, please send us a feature request so we have also your suggestion once we evaluate next updates!
http://www.undsgn.com/suggestions
Thank you for suggest
Thanks for your quick reply. Do you do custom feature design if I can hire you?
No sorry this is not a service we offer. I can only recommend Envato Studio since it offers a large choice of freelance: https://studio.envato.com/
Thanks
Here you can find also other suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations
Hey, one of my clients has issues with his licence (says its no longer valid?) and his support has run out…whom should he contact?
Hello,
please, tell him to log ThemeForest with the same account he used to purchase Uncode and from that account to contact us by using the form on this page: https://themeforest.net/user/undsgn (the form in the sidebar on the right). Tell him to provide in the content of the message his registration code and, if possible, the message he gets when he tries to register the theme.
Thank you in advance, best
It always prompts you to purchase the support extension.
Sorry, not sure to understand. Could you clarify? The form on our profile page is completely free: https://undsgn.d.pr/lkRz2d When you say that the license is no longer active, what do you refer to? If the problem is the message here https://undsgn.d.pr/7BDJg5 you can definitely do what we recommended above and use the form on our profile page https://themeforest.net/user/undsgn since it’s free. If the problem is different, instead, please clarify.
Let me know, best
P.S.: the problem could be also related to the fact that you have an old version of Uncode. (What version of Uncode are you running please?) The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. In that case you should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Hey! One question regarding to latest update: somehow on my shop, if there are for example three producst on the same row, the page is not centered anymore. Meaning that the page forces a wider area on the rightern side of the page. I have tried to change the single post width but it doesnt work. How could I solve this?
Hello Nellissima,
I’m sorry for the issue, however nobody else reported that so far, nor we can replicate the issue on our test sites so could you provide your page URL and let we check if the problem happens on a particular layout maybe?
Otherwise, of course, I recommend to contact our Help Center, there we have a completely dedicated support team, just submit a ticket and provide your site details so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there!
1. How to remove the player in single media video? (self-hosted video) SS: https://prnt.sc/u14pr0
2. How to custom “scroll to top” button? (color, rounded, circle button) SS: https://prnt.sc/u14q6m
Thank you
Hello HarryRD,
in both cases you need some custom CSS snippets, since Uncode offers ways to customize the color of those things, but if you want to change the icon or the look of the “scroll-to-top” button you should manage CSS.
About the media player: it would be better if you could provide the real site URL to better understand where that player is: in a loop, across the page content etc.
I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket and provide your site details maybe so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! with Uncode theme footer disappears when showing products inner pag, What should I do ?
Hello Kuprsintez,
sorry for the issue, but it is hard to check from here. It happens with a particular product only or with all single products? Anyway I recommend to open a ticket in our Help Center https://support.undsgn.com/hc and provide your site details, so we’ll be able to check your installation and support the solution privately! Thank you!
Hi, I want to update the theme, is it compatible with the latest version of wordpress 5.5?
Hello, yes it is. However, more info and troubleshooting are available here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
good morning. after updating theme & wp (and ll the required plugin), Visual Composer is not working… how i can fix? Page builder and core are the latest version
Hello, if you were able to add more details it would be very helpful: what do you mean by saying “V.C. is not working”? Do you see javascript errors in your browser console maybe?
All the other users have solved their update problems by following the tips provided here https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice Please, check and let me know.
Best
no kind of error, just the function has just disappeared
Sorry, but honestly I need more info: what function are you talking about? Could you provide a screenshot maybe, with the browser console open to make sure we are talking about the same thing? Have you tried to disable the other plugins: Uncode and the plugin included are fully compatible with WP 5.5 so if you have a 3rd party plugin generating an error also Uncode could be compromised.
Let me know.
Good Morning. I bought the license again, because I got an error when updating: An error occurred while updating Uncode: Purchase code verification failed. (Error 15) I have used the new purchase code and the error message keeps popping up. Far from being the only problem, when I edit a page everything goes black. Please help me.
Hello and sorry for the issue, however Error 15 means that the Envato Purchase Code doesn’t seem to be properly formatted. Are you sure you get the right code? https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration
If the problem persists, I recommend to open a ticket in our Help Center https://support.undsgn.com/hc provide there your license code and your site details, so we’ll be able to check your installation and support the solution privately! Thank you!
I already sent support ticket. Thank you.
Fine, you’re welcome!
Does this theme work with Cube Portfolio plugin?
Hello! We are sorry but there are so many WordPress plugins out there and it’s not possible to test compatibility for all. Uncode is compatible with the most popular plugins so probably it should work also with the one you mentioned, if that is correctly developed and doesn’t need particular integrations to work with themes. Maybe you could ask this to the plugin’s author as well, and I recommend to do it, since it doesn’t seem to reply often and maybe the plugin isn’t supported well. Just a tip.
Best
Thank you for your fast response!
You’re welcome!
This is a pre-sale question: for all Galleries and the Portfolio – can the image title and/or description be displayed under the image in the Lightbox? Please let me know…
Hello and thank you for your interest!
By default iLightbox supports image titles above the media and captions below:
All the best
So I updated the theme, and now Visual Composer is not working… I just see a bunch of shortcodes
Hello, maybe you missed to update Uncode Core plugin, that is mandatory in this case and it is deactivated if you don’t run the update: so the shortcodes included in it are printed textually and not executed. Make sure you are running v.2.2.8.3 both for Uncode theme and for Uncode Core plugin (and, of course, check for other updates as well: we also released Uncode Page Builder v.6.2.0).
Also, please, get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
If following the steps suggested there doesn’t help, provide more info (your site URL and a screenshot of your browser console if you have errors in it).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Everything is up to date, I used the automatic update and it updated all the packages.
I assume it is due to the jQuery Migrate issue of the last update. I installed the recommended Enable jQuery Migrate Helper, the composer now works, but I am getting a couple of warnings:
/wp-content/plugins/vc_clipboard/script.min.js: jQuery.fn.load() is deprecated
/wp-content/themes/uncode/core/assets/js/min/admin_uncode.min.js: ‘ready’ event is deprecated
Hello: jQuery Migrate helper just warns you that in the future other jQuery functions won’t be supported anymore, but they are working at the moment. All the other users have solved their update problems by following the steps in the article I provided above. Could you, instead, provide what I asked before in order to get a better help? I need your site URL if possibile, a screenshot of your browser console and a screenshot of your plugin page (i.e. https://www.yoursiteurl.com/wp-admin/plugins.php)?
Thank you in advance, best
Hi, presale question. I see that there are a bunch of demo pages in the theme preview. I’m very interested in the classic-firm one. I was wondering if I purchased uncode will I be able to use that “pre-built” theme as a basis for my own site (customize and change it)?
Hello, and than you for your interest!
With the Uncode’s Demo Content Importer you can import, as you prefer, either all the pages and posts of the demo or single pages. If you need more info you can have a glance to our docs: https://support.undsgn.com/hc/en-us/articles/214001065-Install-Demo-Contents
Best
Hi, Quick presale question, in shop section, is it possible to change product images dimensions.
Hi and thank you for interest!
Do you mean if you need to stick with the default WooCommerce thumbnails size? Anyway, as you can see from our demo you can crop as you prefer. If you need a confirmation please give us more details about what you need.
Hi, i would need different dimension of full product photo. currently, on your demo the picture dimension is 489×652 px , for the products i plan to insert ( flooring items ) the dimension of full photo would need to be something like 489×218 px.
Thank you, Best Regards
Hello again,
you can display the product images with their original aspect ratio as well if you prefer, or you can choose between a large amount of preset aspect ratio: https://undsgn.d.pr/yENN69
What demo page do you refer to? As you can see we have different solutions that changes according with the images themselves:
- https://undsgn.com/uncode/shops/shop-lateral/
- https://undsgn.com/uncode/shops/shop-creative-metro/
- https://undsgn.com/uncode/shops/shop-grid/
So there are so many alternatives
Best
I updated plugins, theme and WP version and now don’t see the “backend editor” buttons. Do you know why?
Hi! Please find more info here, be sure to have updated any kind of cache, also possible services like Cloudflare, and try to deactivate all extra plugins: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
