23211 comments found.
Help! Since the update i can’t edit a elementor page. It just shows the header & footer but no section, when live, the page is full op content, but when i edit with elementor i can’t do anything
Hello, @jimmymus12,
Can you please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site and if the issue still remains then remain all the third party plugins deactivated and share your site WP Admin Login details via our support system and the permission to debug your site which includes deactivating all the third party plugins and on site Customization so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I deactivated all plugins except Elementor – elementor pro & porto theme functions, still te same issue, i maded just a support ticket
Hello, @jimmymus12,
Now, Please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
hello
how do i make a page to look same as demo? https://prnt.sc/u5ldv6when i’m importing from the porto studio to a page , the look is not the same (im trying to copy some individual pages/content)
check the screenshot. https://prnt.sc/u5l28m https://prnt.sc/u5l1s0where can i make changes on the gray area
Hello, @ddeluna,
The page on which you have Imported the content, edit it, and scroll below, you will finds view options and under view options you will find “Layout & Sidebar”, check it “YES” and set as “Wide Width” as showing below, and check your site after removing the browser cache.
Regards, P-THEMES.
plz reset my license
Hello, @privaong,
Can you please share your Theme purchase code with us via our support system so that we will check/verify and reset it for you.
Regards, P-THEMES.
yes, i did
Hello, @privaong,
Your support ticket issue has been resolved and the reply to your support ticket has already been sent please check your support ticket reply.
Regards, P-THEMES.
How long into the future will you support this theme? Woocommerce templates and updates? Need to know before I buy. Thanks
Hello, @cmttampa,
First of all, thanks for showing your interest in Porto WordPress 
We will support it for a lifetime and you will find the update of the Theme frequently, you can check our Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
How can I update Revelution Slider without losing slides? I allready downloaded latest version from your portal.
Hello, @jeroenberings,
No, you will not lose the sliders, just delete the old version of the slider revolution plugin from your site and Install and Activate the downloadable one, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello, I m very interested in purchase this theme for a shoes shop, but I need to know 3 things: 1 Its is possible to add a colour and size selector in each product of the catalog? 2 Is the theme compatible with POS woocommerce plugin? 3 How can I traslate all words and buttons to spanish? Is it easy?
Thank you in advance!
Hello, @videoed,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can simply and easily set the color,image,size to any product as per your requirements.
2. Sorry to say that but we have not tested the POS woocommerce plugin with our Theme yet officially so we are unable to suggest you on it, you can try it as per your requirements.
3. You can easily translate the complete Theme using Loco translate plugin as per your requirements.
Regards, P-THEMES.
Hi! I am interested in buying your theme. My concern is, It looks difficult to build, since I have no background in programming and not too much experience on wordpress. Could you comment on that? Thanks!
Hello, @laurynasspa,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is super easy to use, no need for programming background until and unless you want to add any new feature…
You can read the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You can watch the Support Videos here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Regards, P-THEMES.
Hey there i have dokan professional and i want to show vendor name below the product name on yout theme. Can you please kindly tell me the best way to do that.Thank YOU.
Hello, @rushi99,
This requires some Customization, you can read and follow the instructions written in the below-given threads:
https://wedevs.com/support/topic/display-product-vendors-name
https://wedevs.com/support/topic/product-vendor-name-under-product-title
https://wpdoctor.press/display-vendor-name/
https://wordpress.org/support/topic/how-to-display-the-vendor-name-under-single-product-title-2/
https://nayemdevs.com/show-vendor-name-single-product-page-dokan-multivendor-plugin/
https://stackoverflow.com/questions/51145071/display-dokan-vendor-name-on-woocommerce-single-product-pages
https://github.com/weDevsOfficial/dokan/issues/23
Regards, P-THEMES.
Hey there I am Currently using shop6 of your theme and now i want to change it to shop11 how can i do that without loosing data or what is the best way to do that please help me with that
Hello, @rushi99,
While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP
, so you have to uncheck it and it will not override your existing content.
Regards, P-THEMES.
Hi. I’ve follow all the steps to translate all the site and almost every text translated correctly. But it doesnt change “sort by” text in mainpage. Ive installed the porto demo sport store with all the demo data.
Hello, @alecaser,
That Sort By is coming from Porto One Page Category element and that element is generated by the Porto Functionality plugin, so you have to translate it by translating it into the Porto Functionality plugin language files as showing below:
Regards, P-THEMES.
Hello, Even after disabling ‘Show Excerpts’ option it is still showing the excerpts in Blog Archive page https://prnt.sc/u5fcjh . Please fix in next update
thank you
Hello, @vijay1991,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/k66bCYMw
, it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
No it is not working I enabled the ‘Excerpts’ option and set 20 words. that is the reason it is showing few words.
But When I completely disabled it is not working. Of course I disabled all possible caches.
Thank you
Screenshot with enabled: https://prnt.sc/u5i80h and screenshot with disabled: https://prnt.sc/u5i8gy
Also how can I edit this icon like changing the size, icon and position, As it is in the way of the readers while reading a blog post. It is not giving good impression with it’s location.
Also Can you please make a single blog post template like this in screenshot: https://prnt.sc/u5icqs as it is very popular for all professional bloggers ex: https://prnt.sc/u5ie0r here is another ex: https://prnt.sc/u5if0s When you look at any professional they are using same type of structure as it is more readable.
I our theme when I try to do so it is too wide and doesn’t look good. So for now I switched to with sidebar template.
Last time when I suggested some changes you made them and really appreciate for that. Hope you’ll consider these changes as well. I am just trying to make porto from much better to best theme.
Thank you
Bye the way the icon I am talking about in second paragraph is this one: https://prnt.sc/u5ip4i Sorry forgot to add screenshot.
Just found that there is some issue with spacing between comment form and footer. I can add CSS in custom css but I should send you to have a look at this: https://prnt.sc/u5iuiz
thanks
Please ignore last message. ””””Just found that there is some issue with spacing between comment form and footer. I can add CSS in custom css but I should send you to have a look at this: https://prnt.sc/u5iuiz
thanks”””“
Hello, @vijay1991,
Please do the following debugging processes one by one, I am sure it will help you in solving your issues:
1. Things you should do first:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hello, @simoszkyriakides,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/zL3N29pt
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hello check https://to-paketo.gr/product-category/akrilika/
i did purge all cache but if you see in some categories issue is there
Hello, @simoszkyriakides,
Yes, you are right, please contact your hosting provider and ask to turn ON the debug mode of your site and the error will appear on that category page and then let me know so that I’ll recheck the error and provide you the best possible solution for it.
Regards, P-THEMES.
Hi thanks do you mean to edit wp-config.php to true? or there is another way hosting will know?
Hello, @simoszkyriakides,
Try once with wp-config.php and if this will not work for you and the error will not appear then try to contact your hosting provider.
Regards, P-THEMES.
Ok can you check i enabled it!! Thanks
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/atlaspakftp/to-paketo.gr/wp-content/themes/porto/inc/functions/general.php on line 178
Hello, @simoszkyriakides,
The error is still not appearing on your site, it means you have some restrictions from your server end, please now contact your hosting provider and get help on this issue and ask to show the error on frontend on that category.
Regards, P-THEMES.
Thank you for fast support i just open ticket to them i disable debug since not helping
Thank you support, this is the answer of hosting [25-Aug-2020 10:31:16 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 10489856 bytes) in /home/atlaspakftp/to-paketo.gr/wp-includes/functions.php on line 599 I have now increased this for you now and no further errors are reporting currently.
Hello, @simoszkyriakides,
Yes, It was the Memory issue, and now your provided Category link is also working fine here is the screenshot: https://postimg.cc/5QdrQdMj
Regards, P-THEMES.
Help! I bought the Porto theme and installed in the my domain but the hosting didn’t support it, I changed and tried to install in the same domain , but in another hosting and the expired lInk message appears, you could generate a new license. thank you.
Hello, @horacioanaya,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey, is it possible to use top-bar from shop 35, and header from shop 34? please let me know. I can’t find a way.
Hello, @stevefantazia2,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can, You have to Import the one demo as main demo on your site, and then Import the second demo on your test site and copy the code or any section from test site to main site, it will work for you, you just have to make sure that both demos must be from same builder like, WP Bakery or Elementor and also you have to understand the license policy for test site as well.
Regards, P-THEMES.
Help! After update to WP5.5 the backend login it’s broke. The frontend had few error but the backend is dead. Not even the login.
Hello, @Noname_Publicidad,
Please turn ON the debug mode of your site and when trying to login and its broke, you will find the error on your screen, please share that error screenshot with me so that I’ll check and provide you the best possible solution for it, or you can contact via our support system as well.
Regards, P-THEMES.
Hi, it is possible to put global block or global shortcode under short description in woocommerce
Hello, @Sacretlife,
No, Sorry to say that but this is not possible, Short Description is seperate for every single product and you have to add/set/insert the Short Deskription for every single product by editing it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I cannot clear this notice on my website. I made the port update. I did all the woocommerce and plugin updates.
WP Warning Message: “Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
Hello, @mcyenikoylu,
Please update your Theme to the very latest version and it will solve your issue.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, how can i disable or modify newsletter?
Hello, @alecaser,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi, is it possible reset my purchase code? Thanks
Hello, @diegoroba,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’ve had some issues with the latest WordPress update and plugins/theme compatibility issues. jQuery Migrate Helper advises /wp-content/themes/porto/js/admin/admin.min.js:1:16885): jQuery.fn.load() is deprecated. When will this be fixed? Thanks in advance.
Hello, @bhoudek,
I am sorry but I am not able to replicate the same issue at my end on my test site, you can check with deactivating all the third-party plugins one by one and try to read the below-given threads:
https://wordpress.org/support/topic/jquery-warning-encountered-after-wordpress-5-5-update/
https://wordpress.org/support/topic/wordpress-5-5-missing-all-tools-from-text-editor-toolbar/page/2/
https://news.thewindowsclub.com/wordpress-5-5-update-breaking-wp-plugins-102282/
And I’ll also forward this to the development department for testing it in deep and if finds the issue solve it with the upcoming updates of the Theme.
Regards, P-THEMES.
