23241 comments found.
Hello, When enable WP_DEBUG mode this error is displaying
WordPress database error: [Table ‘xxxx.wp_product_catmeta’ doesn’t exist]
SELECT product_cat_id, meta_key, meta_value FROM wp_product_catmeta WHERE product_cat_id IN (92) ORDER BY meta_id ASC
Look : https://tinyurl.com/y2fkdjxb
Hello, @azzazi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Is it compatible with the latest version of woocommerce (4.4.1)?
Hello, @Imre81,
Yes, The very latest version of the Theme 5.4.4 is fully compaitable with the latest version of the WooCommerce 4.4.1.
Regards, P-THEMES.
Hi i just migrated website from the test domain to a live one and when i try to edit pages with elementor it loads and empty page with header and footer, there is no body with sections, and that stands for all other pages?
Hello, @VDjGFX,
Please read and follow the instructions written in this comment:
https://themeforest.net/comments/25028937
Regards, P-THEMES.
I solved the problem by updating the elementor. Conveniently the update was released 2 hours i submitted the question.
Sound’s Great!!! 
I have imported a license for a domain name, but now I leave that domain name to change to another domain name, what should I do. can the license be used anymore or is it associated with the old domain name
Hello, @phantuananh2131990,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thank you. Sorry for the inconvenience
No Problem
Can you show me any demo with live search?
Hello, @stevefantazia2,
First of all, thanks for showing your interest in Porto WordPress
Please watch this video:
https://youtu.be/djMOuadv570
Regards, P-THEMES.
But how to achieve it in widget? live search isn’t working there
Hello, @stevefantazia2,
Yes, Live Search is only for the header not for Widget.
Regards, P-THEMES.
Hello please reset my purchase code thanks
Hello, @najixp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi – My attributes are not showing on category pages. they were showing and now they are not. on the shop page, only one is showing and on the sale page, all are showing. thanks
Hello, @BGATHERTON,
I have just checked it at my end on my test site and finds it is working perfectly fine, you can also check it here:
http://hubdatasolutions.com/pearl/porto/global/shop/
Please make sure that you have updated all the Theme required and recommended plugins as well and also deactivate all the third-party plugins and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. we want to be able to offer products with variations, in size, and also most importantly, in colour. Is there a way a range of colours can be shown for a product and the user selects a colour choice as an option? Thank you.
Hello, @collylad,
Yes, you can, you can simply create variable products and set the color, size, image swatches as per your requirements, Please watch the below-given video I have created for you.
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Olá tema porto, sei que já estão cientes, mas quero que fiquem cientes que o Elementor lançou a atualização 3.0.2 e espero que vocês atualizem também para corrigir os erros da versão 3.0.0 e 3.0.1 sem desafios. Estou no aguardo, meu site está todo desconfigurado com essa atualização. Já tentei voltar para a 2.9 mas aparentemente desconfigurou legal… uma pena!
Hello, @welli0806,
Please read and follow the instructions written in this comment:
https://themeforest.net/comments/25028937
Regards, P-THEMES.
All Slider Revolution modules must Register Purchase to unlock .. should i register or i must Purchase it ?
Hello, @memo232002,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
well how can i customize banners .. i tried from edit page & theme option & wpbakery but i can’t
Hello, @memo232002,
Please watch and follow the instructions showing in the below given videos:
https://youtu.be/Xxr_-gLZtjU
https://youtu.be/0j9vqvHBmtQ
Regards, P-THEMES.
Please reset my license
Hello, @ard196,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Great theme. Is it possible to setup title bar / banner with title on product category pages? with the name of category?
Hello, @tambaktu,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can create the Title Bar and Banner with Title and also Product Cateogry Pageas well using Porto WordPress Theme.
Regards, P-THEMES.
Hello, i am trying to configure ’’ big icons tabs’’ like your sample page. I see only ’’simple’’ type option. How can i do that? Thanks
Hello, @Silsoles,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site.
Regards, P-THEMES.
Thanks, I dit it but I have the same problem. I want to set ’’big icons tab’’ up. I go to ’’porto tabs’’ then ’’porto tabs settings’’ and in tab type I see only ``simple’’. What am I doing wrong?
Hello, @Silsoles,
Please contact us via our support system with your site WP Admin Login details so that we will check and create the same for you on your site.
Regards, P-THEMES.
WooCommerce 4.4.1 compatible?
Hello, @MrADeveci,
Yes, The latest version of the Porto WordPress 5.4.4 is fully compaitable with the latest version of the WooCommerce 4.4.1
Regards, P-THEMES.
Thank you!
Most Welcome!!!
Hello, i updated both my development environment and our production environment to the latest version today. On the dev env we got new versions of the Revolution Slider and WPBakery Page Builder but on our production env we were not asked to upgrade to the new versions. How do we get the new versions of those plugins?
Hello, @webb_se,
Please delete the old version of the plugins from your site and download the latest versions of the plugins from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello! sir
Please help me, i can’t upload some elements from “proto studio” but i don’t understand what happened. i’m already updating my them.
Thanks in advance!
Hello, @thebuyernet,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and try to Import from Porto Studio again, I am sure you will not finds this issue anymore.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so so much sir!
You’re Welcome!!!
But sir log page are not being import! just short page easily imported!
Hello, @thebuyernet,
Long pages also Import perfectly fine, please check once removing the cache, otherwise, please purchase the support extension first because your 6 months of support period is expired from 20/02/2020. According to the Envato support policy, renewing support is required for further support and then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hello, P-Themes Customers:
And Note from P-Themes to its Customer’s:
Regarding Elementor Version 3.0.1 editing with Elementor not working issue:
We have just tested the same thing on our test site now with the very latest version of the Elementor plugin 3.0.1 just releases a day ago and finds the same issue, customers are reporting, We are really sorry for the inconvenience and really thankful to our customers for notifying this issue to us.
We will release an update of the Theme within a couple of days with solved this issue and for now “Please select “Elementor -> Settings -> Advanced -> Optimized DOM Output” option to disable.”
And please be patience till the new Theme update.
Thanks for understanding to our Customers…
Hello Team,
In my blog posts I’ve disabled the breadcrumbs section. How can I make this page title as H1 title. When I enabled the breadcrumbs the H1 title will be displayed besides breadcrumbs. But now there is no H1 tag after disabling breadcrumbs section.
Also how can disable this title under image when title in breadcrumbs is active. Because duplicate titles is not a good idea on same page.
Screenshot: https://prnt.sc/u60cal Page URL: https://www.grootsolutions.com/blog/what-is-email-marketing
Thank you
Also I’ve posted last time this other bug and not resolved yet. Can you please have a look.
When I disabled the option “Show Excerpts” in Post => Blog & Post Archive it is showing full length content instead of not showing the content, except title and meta. Screenshot: https://prnt.sc/u65i23—Please fix
But when I enable it and set number of words to show then it is working fine: https://prnt.sc/u65j07
URL: https://www.grootsolutions.com/blog
Thank you
Hello, @vijay1991,
First of all when you duplicate your breadcrumbs for a post page then it means there is no title showing on breadcrumbs so removing the title under post image is not making any sense. Because you need at least one title to show on blog posts pages.
And to make this title H1 you have to customize blog posts templates and your theme files. For that go to wp-content >> themes >> porto and open each content-post php file as shown in screenshot: http://i.prnt.sc/W9XIhowaQHWJyIu1cM8W4A.png
, and search for H2 tag and replace it with H1 as shown in this screenshot http://i.prnt.sc/789I8TCCRJC-lFMOyt5IqQ.png
Regarding your bug report yes it is still there our latest update was ready to release and this bug is still in queue so the development department will work on it and you will find this issue fixed an oru upcoming updates so please be patient till then.
Regards, P-THEMES.
I am sorry the screenshots you’ve taken are not loading (website is not loading) maybe their servers went down I tried vpn as well. https://prnt.sc/u67a0u
Can you please share screenshots again. I will try to make the changes to the files. But I believe when I update the porto theme all changes will go, right? So I have to make the changes again?
Thank you so much for your quick response.
Hello, @vijay1991,
First of all when you duplicate your breadcrumbs for a post page then it means there is no title showing on breadcrumbs so removing the title under post image is not making any sense. Because you need at least one title to show on blog posts pages.
And to make this title H1 you have to customize blog posts templates and your theme files. For that go to wp-content >> themes >> porto and open each content-post php file as shown in screenshot https://postimg.cc/r0B4Q85Z and search for H2 tag and replace it with H1 as shown in this screenshot https://postimg.cc/ftmyWY05
Regards, P-THEMES.
Thank you for the guidance. Are those going to be affected when I update the theme? I mean should I have to edit them again if I update the theme? Else those changes will stay there forever?
Thank you
Hello, @vijay1991,
These are theme backend files and they override with new files when you update the theme. So I suggest you edit them and take backup of these files so whenever you update them you can easily override new files with your customized files.
OR
Try to Install the Child Theme override the functions of the Parent Theme using Custom Code.
Regards, P-THEMES.
Hi, i am checking to buy this theme because our current theme gives to much errors but i have a few questions wich i hope you can awnser.
-Our current website is based on elementor builder. if i change theme will it look the same or i have to make everything new?
-If we use elementor as main page builder, can we still make the header and footers like the examples? or do you have other options then?
-We also have an integrated shop (woocommerce) but i see alot of different demos. can i rebuild this with elementor? or is the options with elementor and woocommerce limited?
Thanks in advance!
Hello, @Marketing-seijsener,
First of all, thanks for showing your interest in Porto WordPress
1. If you change your Theme, mostly it will look the same and maybe some parts will not work which you have made to use the elements of your other Theme.
2. Porto WordPress has the different Theme Options for Header and Footer.
3. You can create your store with Elementor using any Elementor Shop Demo as per your requirements as showing on our Demo site here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
@pt-support2, thanks for your super fast response! so i can make any webshop template with elementor as in the demo? because our current theme didnt had that option and its really basics (not even filter or change of sidebar is possible) so our current webshop is really basic but we want it better and more organized. Because the clip/video i see is with wp bakery?
Hello, @Marketing-seijsener,
Check the above Demo site and Filter the Demo’s with Elementor and all the Demos under Elementor Filter, you will Import any one with Elementor on your site as per your requirements:
Regards, P-THEMES.
Thanks for the fast response again! i will sure check it out! already have it in my cart!
Sound’s Good!!!
Can you please tell me what MENU is used on this demo: https://www.portotheme.com/wordpress/porto/insurance/ , I am interested in using a button on the navigation like the one used there for “Get A Quote”. Thanks!
Hello, @silvaheeren,
That button is made using Custom HTML, We have used Header Builder to create the Header on that Demo and used Custom HTML for creating that button and Custom CSS for styling it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/06/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
