23241 comments found.
Hi Guys, I am having a problem with insecure content on the site. I am showing 2 instances of the following url but can’t find it on the site, http://0.0.6.83/ it seems to be related to porto-scion-img or porto-just-icon-wrapper or porto-scion-box but I am not sure. Could you help with this?
Hello, @john_mcmahon,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
Hi Guys, the site URL is already https and I am already using Let’s Encrypt with forced https enabled. I have also tried using a database search and replace plugin but that also hasn’t worked. I need to ensure this is resolved is it possible you to have a look at the site?
OK the really simple ssl worked. I was also wondering if it was possible to move the site to use elementor instead of wp bakery without losing my content? I used shop demo 14 I think which has both a wp bakery and elementor demo.
Hello, @john_mcmahon,
1. Sound’s Good!!!
That my proposed plugin worked for you 
2. Sorry to say that but this is not possible, you have to start from scratch if you want to use the different Page Builder plugin, Please read the below-listed threads, it will help you in understanding the work and functionality.
https://themeforest.net/comments/24150936
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Hi, my checkout page has some information in english and other in Spanish ( I want all the information in Spanish), and, as I saw in this link (https://localise.biz/wordpress/plugin/faqs/translate-woocommerce), the problem may not be with WooCommerce at all, but with your theme. Do you know how to fix it¿ Thank you!
Hello, @ghezzi,
You have to translate the Theme in the Spanish language, You can follow this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
hello do you have any restaurant/food ordering themes?
Hello, @parisalex,
Yes, We have the Restaurant Demo, You can check it here:
https://www.portotheme.com/wordpress/porto/restaurant/
Regards, P-THEMES.
Thank you, it doesnt look like you can order and pay online. Is this possible and can I see it in the demo?
Hello, @parisalex,
You can use WooCommerce plugin for making it as online store, it provides store functionality and it also pre packaged with our Theme, you can Install it from Appearance >> Install Plugins and how to start with it, read the official documentation of the WooCommerce.
https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
Regards, P-THEMES.
How To Enable/Disable ‘Related Product’ Slider/Grid in Porto Theme?
Hello, @nirajmistry,
You can turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements.
Regards, P-THEMES.
i am unable to use elementor page builder on your default themes..how to use elementor for all themes
Hello, @karimullamedia,
Please read and follow the instructions written in the below given threads:
https://themeforest.net/comments/24150936
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
after updating the theme from 3.1 to 5.4.5 the theme is broken, seems that wpbakery doesn’t work correctly and the style is lost. I opened a ticket but no answer and i have the website in bad conditions… this is not good!
Hello, @marcocivita1975sa,
I have just confirmed from the support team and they said that they already replied to your support ticket #100847, so please check your support ticket reply and reply to your support ticket accordingly.
https://postimg.cc/w3frdt8k
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I like your theme, it has almost everything that is required for good ecommerce site. I am just concerned with the mailchimp plugin compatibility with your theme. As I see you have clearly mentioned MailPoet. but my Data relies heavily with Mailchimp. Kindly guide me on this if I implement MailChimp that won’t create a problem. it would be really great if you can test your theme with MailChimp for woocommerce.
Hello, @zanko12,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not officially tested the MailChimp for WooCommerce plugin with our Theme, so we are unable to suggest you on it, you can try it or any third party plugin with our Theme which better meets your requirements.
Regards, P-THEMES.
Is it possible in your wide mega menu to have more than one `bolded item’ per column? eg on your landing page: https://www.portotheme.com/wordpress/porto_landing/ under the ELEMENTS, your have ELEMENTS 1, 2, 3, 4 in 4 columns
Is it possible to have another bolded title in the column eg: Under ELEMENTS 1 in that column say make the Buttons item the same font/style as the column title?
Or can you only have one Bolded Title per column (at the top)
Hello, @esugrue,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can create the same menu you want using the Porto WordPress Mega Menu option, you can check it on my test site here, No # 3 Menu (Elements), Furthermore, you can style it as per your requirements using Custom CSS as well.
http://hubdatasolutions.com/pearl/porto/shop2/
Regards, P-THEMES.
Hi! I’m having a hard time to translate “View All” when we select “Porto Product Page” on Home. Check images: https://imgur.com/a/KSjVjnO
Our site: http://167.172.124.47/
Hello, @Raphaloi,
You have to translate it into the Porto Functionality plugin language file as showing below as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I disabled the newsletter popup form and seem to have lost the CSS it. Kindly assist
Hello, @oolabisi,
Do you want your Newsletter Pop Up CSS back again?
Regards, P-THEMES.
Yes, I do. I also noticed my sticker header color on shop and product pages doesn’t match with the color on the home page.
Hi. Could you also advise on how to add the shipping address field in the checkout page? Some customers have a shipping address different from the billing address. Thanks!
Hello, @oolabisi,
1. Here is the Custom CSS code for Newsletter Pop Up:
/* newsletter */
.newsletter-popup-form .formError .formErrorContent { color: #fff !important; width: 165px; }
.newsletter-popup-form .wysija-submit:hover { background: #e6e6e6; }
.newsletter-popup-form { position: relative; max-width: 700px; width: 100%; margin-left: auto; margin-right: auto; box-shadow: 0 10px 25px rgba(0, 0, 0, 0.5); background: url(//sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat; background-size: cover; padding: 30px 30px 10px; background-position: bottom right; }
.newsletter-popup-form .porto-modal-content { max-width: 332px; padding: 0; text-align: center; width: 100%; background: none; }
.newsletter-popup-form h2 { color: #313131; font-size: 16px; font-weight: 700; letter-spacing: 0; margin: 20px 0 12px; }
.newsletter-popup-form .widget_wysija { color: #444; font-size: 13px; line-height: 1.4; }
.newsletter-popup-form .widget_wysija:after { content: ''; display: block; clear: both; }
.newsletter-popup-form .wysija-paragraph { float: left; margin-top: 0; text-align: left; width: 83%; margin-bottom: 15px; }
.newsletter-popup-form .wysija-submit { background: #fff; border-color: #ccc; border-radius: 0 5px 5px 0; color: #686868; float: left; margin-left: -2px; margin-top: 0; padding: 0 12px; height: 34px; }
.newsletter-popup-form .wysija-input { border: 1px solid #ccc; border-radius: 5px 0 0 5px; box-shadow: 0 1px 1px rgba(0, 0, 0, 0.075) inset; color: #bfbfa6; font-size: 13px; padding: 7px 12px; width: 100%; }
.newsletter-popup-form .checkbox { color: #777; font-size: 11px; }
.newsletter-notification-form > .vc_column-inner { padding-top: 0 !important; }
.rtl .newsletter-popup-form .wysija-paragraph { float: right; text-align: right; }
.rtl .newsletter-popup-form .wysija-submit { border-radius: 5px 0 0 5px; float: right; margin-right: -2px; margin-left: 0; }
.rtl .newsletter-popup-form .wysija-input { border-radius: 0 5px 5px 0; }
2. I have just checked your site now and it is working perfectly fine at my end, It is showing fine on Shop and Product Pages as showing below, It must be the cache issue at your end nothing else.
https://postimg.cc/NKc0xB7q
https://postimg.cc/Wdw1WCXD
3.Sorry to say that but this is not our Theme functionality, this is WooCommerce functionality and you can read more and all about it in the below-given articles:
https://www.wpdesk.net/blog/woocommerce-shipping-and-billing-address/
https://docs.woocommerce.com/document/checkout-field-editor/
https://rudrastyh.com/woocommerce/billing-and-shipping-address-fields.html
https://devanswers.co/shipping-address-missing-woocommerce-checkout-enable/
https://wordpress.org/support/topic/adding-new-field-to-billing-shipping-address-under-orders-page-in-admin/
Regards, P-THEMES.
Thanks for the CSS. How do I change the color of the sticky header for the shop and product pages. I thought I did already when you scroll down on those pages, it shows the right colors.
Sorry but i still have an issue with the newsletter popup. I changed my background image in the Custom css but its not updating. Also the size of the newsletter is unlike the one in the demo. Could you help?
Hello, @oolabisi,
Can you please contact us via our support system with your site WP Admin Login details and the screenshots of the issues so that we will check and solve the issues for you on your site.
Regards, P-THEMES.
Sent. Thanks. Last question, how do I activate the infinite ajax scroll on my shop pages
Hello, @oolabisi,
Now, Please be patience, once your support ticket will resolved you will get the reply of your support ticket.
You can change the Pagination Style from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
Regards, P-THEMES.
Hy there, i have a Question before i buy the theme. I run a Html-Porto-Theme on a website and want to change it to the Porto-Wordpress-Theme. (i have no WP experience yet) Is it possible to just implement the custom css i created – or do i have to start from scratch?
Hello, @Habakuk1000,
First of all, thanks for showing your interest in Porto WordPress
I am sorry but the HTML and WordPress are two different platforms and you have to start from scratch with WordPress, No need for the coding for the WordPress version, Its just dragged and drop using the Page builder.
Regards, P-THEMES.
I tried changing the colors: primary color, menu,.. in Theme Option ( Skin). But the front end did not affected.
Hello, @hanounomar,
This must be the cache issue at your end nothing else, Please read and follow the instructions written in this article completely, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello, how to remove at the bottom the brands / the company names?? http://dev.stopzaplavam.cz/ I’m desperate, why doesn’t it go through Elementor?
Hello, @jonovak,
It is the Block and it has been set on your site globally from Porto >> Theme Options >> General >> HTML Block, you have to remove it from there.
Regards, P-THEMES.
Hi
I have problem Porto Functionality Update . Trying but update not successful. Can you help me about this please. Thanks
Hello, @sahinb,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update the plugin from there, Hope this will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi,
i got this message when i try to update.
Downloading, indirme yeri: /home/gumuszade/public_html/wp-content/themes/porto/inc/plugins/porto-functionality.zip…Can not Download “Dosya indirme başarısız.” Address is not correct “Geçerli bir adres sağlanmadı.”
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
WPBakery Page Builder update error:
Purchase Code is not valid or could not connect to the API server!
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
Hello, @sahinb,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will update the plugins for you on your site.
Regards, P-THEMES.
hi, i opened a ticket since 2 days but no answer. I need to reset the purchase code. Pls let me know!
Hello, @marcocivita1975sa,
I have just confirmed from the support team and they said that they already replied to your support ticket #100847, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
thanks!
Youre Welcome!!!
hi friend, can you pls re-push the support to solve ticket nr. 100847? There is another problem but the didn’t answer me 
Hello, @marcocivita1975sa,
I have just confirmed from the support team and they said that they already replied to your support ticket #100847, so please check your support ticket reply and reply to your support ticket accordingly.
https://postimg.cc/w3frdt8k
Regards, P-THEMES.
Hi some of your demo’s aren working, i would like to see them live
https://www.portotheme.com/wordpress/porto/portfolio4/ https://www.portotheme.com/wordpress/porto/portfolio3/ portotheme.com/wordpress/porto/photography3/ https://www.portotheme.com/wordpress/porto/photography1/Hello, @bobstar82,
It’s not a bug, but it is because of the cache and we will soon remove the cache from the Demo site, If you are getting this on your site, I have Imported all of the above Demos on my test site for you, you can check those by clicking the below given links:
http://hubdatasolutions.com/pearl/porto/portfolio2/
http://hubdatasolutions.com/pearl/porto/portfolio4/
http://hubdatasolutions.com/pearl/porto/photography3/
Regards, P-THEMES.
After I activated my theme, Slider Revolution still asked that I purchase it again. Was it not included in the theme?
Hello, @UnboxedThinking,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, i have raised a ticket 2 days before in pthemes support page and haven’t received a reply yet. I am facing some issues with the design after the latest theme update.
Hello, @sjinu,
I have just confirmed from the support team and they said that they already replied your support ticket #100790, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, great theme, but… When i have a submenu on mobile version i need to clik on the arrow to open it. You said that the theme function are like that but it’s not normal cause if i have a parent menu wich is nit clikable so it must open the submenu. There is no link so the theme should understand that i want to open the submenu. It’s nonsense. Anyway can you solve that ? If it need customization how much is the cost ? (despite the fact that it’s not normal)
Hello, @alexissatok,
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
Hello I bought a license about 2 years ago but had to change domains, how can I transfer the license?
Hello, @PureClint,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
