23211 comments found.
Hy there, i have a Question before i buy the theme. I run a Html-Porto-Theme on a website and want to change it to the Porto-Wordpress-Theme. (i have no WP experience yet) Is it possible to just implement the custom css i created – or do i have to start from scratch?
Hello, @Habakuk1000,
First of all, thanks for showing your interest in Porto WordPress 
I am sorry but the HTML and WordPress are two different platforms and you have to start from scratch with WordPress, No need for the coding for the WordPress version, Its just dragged and drop using the Page builder.
Regards, P-THEMES.
I tried changing the colors: primary color, menu,.. in Theme Option ( Skin). But the front end did not affected.
Hello, @hanounomar,
This must be the cache issue at your end nothing else, Please read and follow the instructions written in this article completely, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello, how to remove at the bottom the brands / the company names?? http://dev.stopzaplavam.cz/ I’m desperate, why doesn’t it go through Elementor?
Hello, @jonovak,
It is the Block and it has been set on your site globally from Porto >> Theme Options >> General >> HTML Block, you have to remove it from there.
Regards, P-THEMES.
Hi
I have problem Porto Functionality Update . Trying but update not successful. Can you help me about this please. Thanks
Hello, @sahinb,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update the plugin from there, Hope this will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi,
i got this message when i try to update.
Downloading, indirme yeri: /home/gumuszade/public_html/wp-content/themes/porto/inc/plugins/porto-functionality.zip…Can not Download “Dosya indirme başarısız.” Address is not correct “Geçerli bir adres sağlanmadı.”
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
WPBakery Page Builder update error:
Purchase Code is not valid or could not connect to the API server!
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
Hello, @sahinb,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will update the plugins for you on your site.
Regards, P-THEMES.
hi, i opened a ticket since 2 days but no answer. I need to reset the purchase code. Pls let me know!
Hello, @marcocivita1975sa,
I have just confirmed from the support team and they said that they already replied to your support ticket #100847, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
thanks!
Youre Welcome!!!
hi friend, can you pls re-push the support to solve ticket nr. 100847? There is another problem but the didn’t answer me 
Hello, @marcocivita1975sa,
I have just confirmed from the support team and they said that they already replied to your support ticket #100847, so please check your support ticket reply and reply to your support ticket accordingly.
https://postimg.cc/w3frdt8k
Regards, P-THEMES.
Hi some of your demo’s aren working, i would like to see them live
https://www.portotheme.com/wordpress/porto/portfolio4/ https://www.portotheme.com/wordpress/porto/portfolio3/ portotheme.com/wordpress/porto/photography3/ https://www.portotheme.com/wordpress/porto/photography1/Hello, @bobstar82,
It’s not a bug, but it is because of the cache and we will soon remove the cache from the Demo site, If you are getting this on your site, I have Imported all of the above Demos on my test site for you, you can check those by clicking the below given links:
http://hubdatasolutions.com/pearl/porto/portfolio2/
http://hubdatasolutions.com/pearl/porto/portfolio4/
http://hubdatasolutions.com/pearl/porto/photography3/
Regards, P-THEMES.
After I activated my theme, Slider Revolution still asked that I purchase it again. Was it not included in the theme?
Hello, @UnboxedThinking,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, i have raised a ticket 2 days before in pthemes support page and haven’t received a reply yet. I am facing some issues with the design after the latest theme update.
Hello, @sjinu,
I have just confirmed from the support team and they said that they already replied your support ticket #100790, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, great theme, but… When i have a submenu on mobile version i need to clik on the arrow to open it. You said that the theme function are like that but it’s not normal cause if i have a parent menu wich is nit clikable so it must open the submenu. There is no link so the theme should understand that i want to open the submenu. It’s nonsense. Anyway can you solve that ? If it need customization how much is the cost ? (despite the fact that it’s not normal)
Hello, @alexissatok,
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
Hello I bought a license about 2 years ago but had to change domains, how can I transfer the license?
Hello, @PureClint,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Guys, How do I edit the category banner with the 200+ text on it? I can edit the text but not the image of the girl with the headphones? I need to do this asap. Thanks.
Hello, @john_mcmahon,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Regards, P-THEMES.
Hi Porto team, I have purchased the theme but I have had to change domain names due to issues with registrar. I have changed the domain now but I cannot activate my license as it is linked to the old one. I’m hoping you can give some assitance or advice? And yes my support literally expired a few days ago. I’m ata bit of a loss.
Hello, @DIMINISHEDAUDIO,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Bless you all. 5 Stars
Thank you
I missed the sale :’(
lol I had the tab open and planned on purchasing it, but I waited to long 
Hello, @TheRealRazzy,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but the Sale on the Theme is over now, you have to purchase it, on its regular price now.
Regards, P-THEMES.
Good afternoon, I’m trying to edit the site from the options of the theme porto, either from the front panel of administrator or in the option to customize, in no case I want to affect the changes I make, it seems cache, but I have litespeedcache and I configured the theme with it, I give to delete cache and everything remains the same, nothing is edited at the level of layout design, ie especially colors, this is the site https://alibezon.es/
Hello, @castillovox,
Please read and follow all the steps listed in the below-given article and turn OFF all the server cache and site cache plugins as well till you are in the development process, the best practice is after completing the development you can configure the cache for your site.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I would like to switch to a new domain with the theme. Can I just deactivate on one domain and install and then activate on a new one? Thanks!
Hello, @aleksanndar,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey PT Support, you rock! Thanks a lot!
You’re Welcome!!!
Hi, I wrote to you mail-adress, why don’t you answer? Support not working anymore?
Hello, @webproffistart,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, I haven’t bought the theme yet. have questions about the topic related to the characteristics of the topic and about support? What mail address should I write to?
Hello, @webproffistart,
You can write to us at newsmartwave@gmail.com with this comment URL as well.
Regards, P-THEMES.
Hi Porto
Kindly address Support #100772
Thanks.
Hello, @kenyatents,
I have just confirmed from the support team and they said that they just replied your support ticket with a proper solution as showing in this screenshot: https://postimg.cc/JDpxhv0M
,
, so please check your support ticket reply and reply to your support ticket accordingly, and please always be patience in terms of support tickets, you will always get the reply when your support ticket resolved.
Regards, P-THEMES.
I am trying to use Porto theme with a Wide Body Wrapper. When I apply that lay-out, the content block is still full width on all pages. How can I fix that, so it is aligned to the header and footer? I tried both Wide and Boxed for the content Wrapper, but both give the same result.
Hello, @HEDV,
Can you please share the screenshot and the Demo on which that section is so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
how to remove purchase code for my porto theme, actully my domain hosting (nerossakal.com) is expired.
Hello, @leventerdogan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Since your last update and your “overlay preview” for product pages, woocommerce product add-on don’t work anymore. Some code like : title=\”Anglaise\” are now transformed into title=\”Anglaise with result to crash the possibility to order add-on correctly to our products. Thank again for this.
Hello, @aubrycadoret,
Which WooCommerce Addon are you using which is not working now for you? And also can you please share the screenshot of the issue as well for my better understanding and elaborate the issue as well.
Regards, P-THEMES.
The plugin name is “woocommerce product add-ons” https://woocommerce.com/products/product-add-ons/ As you can see in page source code here : view-source:https://www.aubry-cadoret.com/produit/rond-de-serviette-menton/ after words Anglaise, Bâton and Art déco, it’s miss the closing ” and certainly the
You can try to clic on the tree picture on the product to select it (it’s not working) and you can see over the image that there is additionnal code in the title due to not closing it correctly.
Hello, @aubrycadoret,
I am sorry but I have just checked your provided URL and do not finds the additional code in the title, tree picture on the product as well and nor afterwords Anglaise, Bâton and Art déco, it’s missing the closing as showing in this screenshot: https://postimg.cc/f313kWsw
And for your kind information, we have not tested the “woocommerce product add-ons” extension with our Theme officially and nor it is included in the third party plugins compatible list confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So please do not use it, Otherwise, You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
