Yes only the standard license! Please only note that only the user who buy the theme can ask for support, so if your client buy the theme, then he is the only one that can access support services.

Ok, thanks! If I purchase through my ThemeForest account, then I can still access support, correct?

Hi thomaspiano and sorry for the delay! Yes exactly, if you are the user that will build the website, it’s better you buy the theme so you can access the Help Center services!

Hi andredup88! We published this compatibility update on 10/08/2020 so I can give you for granted 100% that the problem is related to cache: https://support.undsgn.com/hc/en-us/articles/213454129
Try to install a plugin named jQuery Migrate Helper, and then try to remove in 1 week / 10 days (it’s just a workaround time your cache flushes).

Thanks, will give it a shot! many thanks!

Thank you for the confirmation!

Hi jimmyjam and thank you for the confirmation!

Welcome. Any idea how to hide the author box at end of post? Thanks

Try to remove from here: https://undsgn.d.pr/7x4d2w

Ok but as referenced we need to check your setup. Please share the link to your site so we can help.

gotcha ok how do i send private since site is in private?

Open a private ticket in the Help Center: https://support.undsgn.com/hc/en-us

Hi Chezzo20! You can follow this link (then from the upcoming update this will be possible with native options too): https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=304&filter=all#comment_24878155
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi HarryRD! Please be sure you are using the latest version of Uncode, and plugins (be also super sure to have cleared any kind of cache: browser, server, possible extra services): https://support.undsgn.com/hc/en-us/articles/360011829858

Hi hhhchamps! Unfortunately we don’t have this report from other users, what version of Uncode do you have? Are you using the latest version? And not extra plugins to verify that the issue is plugins related?

I am using version 2.2.3 and do not install extra plugins except those given by Uncode in the package.

Hi! Please be sure you are using the latest version of Uncode, and plugins (be also super sure to have cleared any kind of cache: browser, server, possible extra services): https://support.undsgn.com/hc/en-us/articles/360011829858

Hi yichu! Be sure you have different Widget ID values: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2

I’m sorry, but we can’t provide support about the license if you’re not the owner of the license, as you can understand. However, let me ask you again: what version of Uncode are you running? ThemeForest discontinued the API method some years ago and maybe your version of Uncode still uses the old registration system. You should update to the new version of Uncode that uses the new Envato API. Just follow the info to update the theme available in this article: https://support.undsgn.com/hc/en-us/articles/214001205 (just skip the part saying “Automatic Update method”).

Thank you, trying this, I assure you I understand your position, I am in the middle of it.

Yes of course, thank you too!

Hi christianharris!
1. We are sorry but we don’t see any black area at the bottom: https://undsgn.d.pr/qf3uyH
2. Really not sure what you refer to, please share the exact link so we can check. On the internal pages, we don’t see the black bar too: https://undsgn.d.pr/P75RvK

I have modified the variables MinScale and MaxScale that are defined in the plugins.js file. But it has no influence on the behaviour. Can you explain why those variables are defined if they are have no effect at all, and what is blocking its effect?

// Default options. Play carefully.
var options = $.extend(true, {
    attr: 'href',
    path: 'vertical',
    skin: 'dark',
    linkId: false,
    infinite: false,
    startFrom: 0,
    randomStart: false,
    keepAspectRatio: true,
    maxScale: 5, // <<<<<<<<<<<<< changing from 1 to a higher value has no effect?
    minScale: .2,

Hi sqbv! So this is probably not the code of interest for this feature. We are sorry but we can’t remember every code that composes the theme, and I have to refer to the developers, I’ll let you know as soon as I have a feedback.

In app.js (or app.min.js) find this code, and comment it out:

callback: {
    onOpen: function(){
        if ( $('body').hasClass('ilb-no-bounce') && typeof iNoBounce !== 'undefined' )
            iNoBounce.enable();
    },
    onHide: function(){
        if ( $('body').hasClass('ilb-no-bounce') && typeof iNoBounce !== 'undefined' )
            iNoBounce.disable()
    },
}

Hi sqbv! Some users requested to change the lightbox, is in the to-do list, confirmed. We give precedence to what are the most requested features. However, I cannot give you a deadline.

Do you have a roadmap with planned features? Would be insightful where you stand and want to go with this theme. Helps deciding if its worthwhile waiting for a next release.

We are sorry but it’s not public for obvious reasons, anyway this feature, since it wasn’t so request, we got at least 10 users requested for this, is not part of the big update that will be published soon.

Hi joseph_john! If works on other computers it’s because you have not cleared the cache in the first computer.

Ok, thank you for the confirmation!

Hi joseph_john! If you updated to WordPress 5.5, you need to udpate Uncode and the packed plugins, and be sure to cleared any kind of cache (browser, server, possible extra cache services like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858

Hello alaaghazal!
Those options are inherited from the Theme Options settings: https://undsgn.d.pr/G0eWGW Just add some values in the Theme Options, save, refresh the Page Builder editor and you’ll see them.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi carlottagalletti! Unfortunately, it’s not possible to understand your setup or figure out what is not working for you just in words. Did you try to set the correct skin for your Content Block header? https://support.undsgn.com/hc/en-us/articles/213459749
Probably for this issue it’s better you open a dedicated ticket, and insert the links and logins to your site, so support agents can check.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for getting back to me so quickly! I open the ticket so I can fix this asap. Thanks again.

Yes sure! Thank you for confirming!

Hi elv_dog! The update fixes all the problem with WordPress 5.5, and this is 100% guarantee. You need to consider that there are also the possible server cache or extra service cache like Cloudflare: https://support.undsgn.com/hc/en-us/articles/360011829858
In case you can also install a plugin named jQuery Migrate Helper, but as told the update fix all the problems.

Thanks for the fast reply. All caches have been deleted and third plugin deactivated. jQuery Migrate Helper helps WPBakery to work again but it’s a temporary fix.

If you clear all the caches you even don’t need it and this is 100% guarantee. PS: also note that if you have even an old extra plugins that still depends on jQuery Migrate, this can produces an error that block the entire site.

Hello,
from what you say I can guess that you probably updated WordPress without updating Uncode and the included plugins or at least you didn’t clear your browser cache, which is very important.

Please, follow all the info here about this update: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice and let me know, best

Hi, Thanks for the support. It appears I hadn’t updated my Uncode theme. So I updated that and then I had to clear all my caches. It is back to its normal view now. Thanks again.

Hi barjinder_punjab and thank you for the confirmation! Much appreciated!

Hi! You need to have data of your client to update the theme, you cannot do this without a valid Purchase Code or something data from the account that bought the theme: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update