23211 comments found.
Hi, im using your theme and i am having problems with de mobile menu, it doesnt appear in de the mobile view, am i doing anything wrong? thanks!
sorry the url is justgreen.com.ar
i´ve just solved it, thanks
Sound’s Good!!!
You are the best 
Dear,
How to globally set up a sidebar of my choice. The configuration of the sidebar on each item is not particularly acceptable to me.
Thank you.
Hello, @jchelikovic.
You can set the sidebar for Single Product Pages Globally from Appearance >> Widgets >> Woo Product Sidebar:
https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-
You can set the sidebar for Product Archives Pages Globally from Appearance >> Widgets >> Woo Category Sidebar:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
Hi there. I would like to buy these theme and want to build a e-commerce web site using woocommerce.
Is it possible to use Turkish language with Woocommerce on this theme? I dont have any experience to translate or modify the theme language. Just want to use directly with woocommerce in Turkish.
ı’ll use this sample https://www.portotheme.com/wordpress/porto/shop10/
Hello, @cosef,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can simply translate your site using our Theme and Loco translate plugin, you can watch this video:
https://youtu.be/z_X4mELtYDM
Regards, P-THEMES.
Hi. I have bought Porto theme i few years ago and i used my license on a site that now is closed, for demo use (organic-store.ro). Can you erase that license, so i can use it on another site?
Hello, @mitupower.
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I am facing the below 2 issues:
1.the register link is not shown on top menu, although all relevant options are enabled in theme options. Only log in/out link is shown with its icon.
2. I am using header builder to adjust the header. For some reason the mobile menu toggle is not shown in the mobile version. I am however calling the specific item in header builder.
Please advice.
Thank you
Hello, @georgenet,
Can you please share your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Most of my porto theme editor items are missing can someone please assist me?
Hello, @matod,
Can you please let me know which Items are missing from your editor, if possible with the help of screenshots as well so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
After some analyses, I found, that my site has nearly 90% of unused CSS-Styles, mostly from the Porto-Theme. Is there any possibility, to delete the unused style, so that i can have a lower bundle-size? Thanks
Hello, @sonnefes888,
You can use the Porto Speed Optimization Wizard and use all Options from there, it will help you to reduce/remove the CSS and JS of the elements, Icons and RS which you are not using on your site. You will find it under Porto >> Speed Optimization Wizard.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have a problem with the plugin WP Bakery. The licence is not active and the plugin no longer works. I already opened a private ticket but nobody answered me.
Hello, @webuplecce,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Ok got it, my problem is that I can’t update the theme. When I go to Aspect > Theme> update now-> I click on it but nothing happens. And I don’t know why but WP Backery plugin doesn’t work anymore on my site, althought it seems to be active. Can you please help me?
Hello, @webuplecce,
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
So update the Theme on your site and then update the plugins and deactivated all the third-party plugins and check back your site after removing the browser cache, Hope these will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
How many domains I can install this theme with one licence?
Hello, @rohitsies,
You can only use the 1 License of the Theme on 1 single site, If you want to use the Theme on 10 different sites, then you have to purchase the 10 different license of the Theme, This is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, @Kareem_Youssef,
1. Please deactivate all the third-party plugins and check back your site after removing the browser cache, hope this will solve your issue and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site and if the issue presist then remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
2. You will want to make sure that your currency is supported by PayPal:
https://developer.paypal.com/docs/nvp-soap-api/#paypal
Please read and follow the instructions written in the below-given threads and contact the PayPal and plugin support, this is not our Theme issue.
https://wordpress.org/support/topic/error-at-frontend-an-error-10605-occurred-while-processing/
https://bobcares.com/blog/paypal-error-10605/
https://www.paypal-community.com/t5/NVP-SOAP-APIs/PayPal-error-10605/td-p/1869545
Regards, P-THEMES.
i use Egyptian pound but paypal no are there any way to exchange Egyptian pound to $ in site
Hello, @Kareem_Youssef,
Sorry to say that but this is not from our theme and our Theme does not have any influence on it, please try to contact the plugin author and ask to solve the issue for you on your site.
Regards, P-THEMES.
help me to make additional tab 2 columns https://imgur.com/a/gRXB3Oq
like this screen https://imgur.com/a/uJkKPvN
Hello, @Kareem_Youssef
Sorry to say that but this is not possible, This tab is coming from the default WooCommerce plugin and there is no option in the plugin to change it into multiple columns as your want and our Theme does not have any influence on it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi! I have some more queries:
1. I’m keen to know what features does the theme have for a customer who has signed up. For example: Can a registered user see sale history with past transaction records? track shipping? or returns? can we issue coupons codes to loyal customers – basically features that would benefit a customer other than just a simple wish list management and checkout process?
2. I would love to explore this theme further before making a purchase. However, cannot see demo login credentials anywhere.
3. Does the theme offer 360 product view?
4. What the theme limitations in terms of payment gateway integration? I understand it works with woocommerce, but are there any theme specific limitations in terms of integrating a payment gateway?
Kind regards, m
Also, is the side navigation bar on desktop collapsible?
Hello, @mirmubasher,
First of all, thanks for showing your interest in Porto WordPress
1. Our Theme Store Functionality based on WooCommerce plugin and the user will be registered on your site, will able to see all the possible options the WooCommerce provides, please check the official documentation of the WooCommerce plugin:
https://docs.woocommerce.com/document/woocommerce-pages/
2. Sorry to say that but there is no such policy, you can not check the Theme Backend before purchase it.
3. Yes, In one of our Demo Single Product Demo, the Theme provides 360 Product View, you can check it here:
https://www.portotheme.com/wordpress/porto/shop28/
4. By default WooCommerce default payment gateways working fine with our Theme and you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi!
Many thanks for your response:
Also, is the side navigation bar on desktop collapsible?
kind regards m
Hello, @mirmubasher,
Yes, The side navigation bar on the desktop is collapsible.
Regards, P-THEMES.
add to wish list disappeared from variable product https://imgur.com/a/mYGwwZ1 but still appear in single product https://imgur.com/a/GhOT3rh
Hello, @Kareem_Youssef,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.fa-heart-o:before {
content: "\e889" !important;
position: absolute;
left: 0;
right: 0;
top: 10px !important;
text-indent: 0;
font-size: 1rem;
font-family: 'Porto';
}
Regards, P-THEMES.
wonderful, thanks
Most Welcome!!!
after add this code wish list icon be two in some layout product 1- https://imgur.com/a/Mgn8NZZ 2- https://imgur.com/a/BFaqgmC
Hello, @Kareem_Youssef,
Can you please share the Page URL on which you are getting this issue so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
how to add tool-tip to swatchs color https://imgur.com/a/EOryYii
Hello, @Kareem_Youssef,
Sorry to say that but this is not possible, you can not add the Tooltip to swatches, There is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
thanks
You’re Welcome!!!
Hello, @drcslm,
You have to change the Breadcrumbs Style from Porto >> Theme Options >> Breadcrumbs as per your requirements:
Regards, P-THEMES.
Hi,
I bought 3 of the porto themes a while ago. I don’t need support but I would like to know if the porto theme did not come with Visual composer license then do I need to renew the licence on my own?
If I renew the licence will it create any issues.
I have been using the free version of Visual composer that came with the porto theme until now and that’s all I need but all of a sudden after the WordPress update 5.5.1 the backend editor of visual composer disappeared. You guys have been working with Visual composer for a while, I hope you can help.
Thank you, Neha
Hello, @bitoubit,
Please share your Theme purchase code PDF file with heading (Need Updated Plugis for Porto WordPress Theme) with us via our email newsmartwave@gmail.com so that we will check/verify and provide you the latest plugins and then you can update the plugins manually on your site by yourself.
Regards, P-THEMES.
Hi!
yours is an amazing theme. I would like to purchase. Have a pre-sale query.
For the mobile view, is there a menu like this possible https://prnt.sc/udv1ah
coz I can’t see it in any of the demos when viewed on mobile.
Kind regards m
Hello, @mirmubasher,
First of all, thanks for showing your interest in Porto WordPress
Yes, we have recently added these bottom Menu for the Mobile version of the site and you can turn it ON from Theme Options as showing below:
You can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/
Regards, P-THEMES.
I need to change the domain for my license, how can i do that?
Hello, @ssibaja,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I imported demo shop31 using elementor, but i know want to use WP Bakery instead. How can i change the editor?
Thanks
Hello, @georgenet,
Sorry to say that but this is not possible, you can not use the one Page Builder to another Imported Demo content, you have to reset your WordPress and Import the particular Page Builder Demo version again which you want to use on your site, This will work for you.
&
Please read these threads:
https://themeforest.net/comments/24150936
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Can it be converted to Spanish? For the purchase of Porto, can I choose any theme? I want a theme that has a shopping cart and can add payment methods.
Hello, @dolanor24,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can translate the site into any language as per your requirements using Loco Translate plugin, Please watch this video:
https://youtu.be/z_X4mELtYDM
Yes, you can Import any Demo on your site as per your requirements.
You can check all our Pre Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And Payment Methods are provided by the WooCommerce you can simply set as per your requirements.
https://docs.woocommerce.com/document/payments/
Regards, P-THEMES.
Hi, I’ve upgraded wordpress, woocommerce and Porto theme to the newest versions and there is something wrong with displayig products on the grid. There are displayed only pictures of products and the rest elements (like price, name f product, reviews, add to cart button) appears only in hover state in chaotic way. Could you give me some advice what I can do, please?
Hello, @MMHermann,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and finds and comment out the /Shop/ CSS for a while save changes and check your site after removing the browser cache.
https://postimg.cc/kVd6HGPm
And also you can change the layout of the products from Porto >> Theme Options >> WooCommerce >> Product Archives:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 24/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
