8684 comments found.
Hi there,
Wondering if you can help me?
How do I hide the dates on all blog posts please?
Thanks
Hi gilltress! If you are using a Content Block to define your blog post header (when you import Demo Contents, unless you modified it) you have this inside the Info Box module, otherwise if you are using the default layout (Basic Header) you can follow this link: https://support.undsgn.com/hc/en-us/articles/115000724289
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys, the theme is great, bu my wpbakery visual composers stopped working. But only backend editor, frontend works well. Do You know how to deal with it?
Hi emjot93 and thank you for appreciate Uncode! You need to update to the latest version and be sure to have cleared any kind of cache (browser, server, and possible extra services): https://support.undsgn.com/hc/en-us/articles/360011829858
Hi! after the latest updated I am unable to click a button inside an iframe. Any suggestions on how to fix this? Thank You!
Hi Kaguloans! Really not sure to understand, the latest update just fine-tuned the WordPress 5.5 compatibility but there is nothing related to iframes. Anyway we can have a check, please open a private ticket and insert your site link and logins to check this issue.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey Hey! I got two last questions. Promise!
First: How can I edit the mobile menu font and size. It doesn’t work over the theme options. CSS?
Second: I’m using the dark mode. When I switch between the pages of my website the screen gets white for a second. Is there a way to disable that because its not that good for yours eyes from black to white to black. You know what I mean?
https://stefanstraeter.comBest regards, Stefan!
Hi stefanstraeter! 1. If you are using the centered mobile menu style this is automatically defined in viewport size, you can use a code like this to override:
@media (max-width: 959px){
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item > a, body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item-link > a{ font-size: 4.5vw !important;}
}2. Did you fixed? Cause from here we are not able to see this.
How can I get support, I opened a ticket on September 4th and am waiting for the issue to be resolved. id 59576
Hi mirco_s! We are going to check your problem!
Hi,
Is it possible to hide “author box” at end of post? Couldn’t find this in the FAQ post called “All Things Author”.
Thanks.
Hello!
In the FAQ you refer to ( https://support.undsgn.com/hc/en-us/articles/115002645429-All-Things-Authors ) it is explained how to enable the author box: https://undsgn.d.pr/ovSFqE In particular the point 4 explains how to enable the “After Content” section. Just do not select any Content Block for that section https://undsgn.d.pr/mPj3tF
Let me know.
Whoops, my bad. Overlooked #4. Worked perfectly. Thanks
Thank you for the confirmation! 
Hi, I am trying to figure out how to remove the padding on mobile devices. I attached 2 screenshots. In my portfolio section I’m using this code
@media screen and (max-width: 600px) { .portfolio-body .row-container .row-parent { padding-left: 5px; padding-right: 5px; } }
How can I use it in general or on this page? https://stefanstraeter.com/who/ https://drive.google.com/file/d/12-7ufzyzg7MdlgzvbpnZEg1LDLd4EnG7/view?usp=sharing https://drive.google.com/file/d/1j5whH13yu84ETlRe69qpTSUn_XIuC_Oe/view?usp=sharingBest regards, Stefan
Hello Stefan,
files on Google drive are not visible without a particular permissions, I can’t see them. About your CSS: .portfolio-body is used in single portfolio posts only, so you can replace the code with a more general:
@media screen and (max-width: 600px) {
.sections-container .row-container .row-parent {
padding-left: 5px;
padding-right: 5px;
}
}Let me know, best 
Works perfect with the new code! You guys are the best!!!
Thank you for the confirmation! 
Hi Guys,
Question about fluid buttons. On mobile they don’t really go full width. It always seems like they re 60-100px short of filling the row. Is there an easy CSS fix for this?
Thank
Hi rstitch! This happen since in mobile all buttons are reduced a bit in size, in the next update of Uncode that is now in beta-testing there is an option to not sclae button on mobile. Right now you can use this code:
@media (max-width: 569px){
.btn:not(input):not(.checkout-button), .btn-link:not(input):not(.checkout-button) {
transform: scale(1);
}
}
This worked perfectly.
Also, would you know how to place two buttons 50% each wide or at least same width side by side on mobile? Ive tried inline, i’ve tried in two columns but no matter what it always stacks them. Thanks.
Hi rstitch! Can you please use the Help Center? There is a dedicated Support Team working on it, you can open a ticket from the “Submit a ticket” button you find in any page: https://support.undsgn.com/hc/en-us
ok thanks!
Thank you for the confirmation!
Hi. I just purchased a license. Installation went fine, but when I try to edit an element, I see no pencil-icon. Also a lot of elements are missing their icons like “Empty Space” and “Google Maps” have only grey backgrounds with no logo in them. Please advice.
I see now that “Heading” and others are completely missing. Please advice.
Hi 10fingershq! I think you have extra plugins that cause the issue, tested now in a blank new installation, and everything is working fine as expected. In fact, if this would be a problem with the new version, there would be hundreds of similar messages.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi and thanks for reading my message. The question is actually not really support related but rather the Uncode theme it self.
Under theme options, there are a bunch of edit options. One of them is the CSS & JS option where I can add custom CSS and JS code.
My CSS & JS are NOT editable! Everything is works fine but i’am unable to add or delete any custom CSS
Why is it doing this?
Hi farazijaz! What version of Uncode do you have? Have you extra plugins? Please try to disable them all. Unfortunately, we don’t have other reports, so we don’t have a quick solution for you, and it seems something limited to your installation. Let us know!
Hi Uncode Support Team,
Have you thought about developing a real estate website theme based on your Uncode theme?
Regards
Hi 096655558 and thank you for suggestion! No we have never thought about it, we take it into account for possible future updates. I have no idea if you can find something in our showcase realised by customers: https://undsgn.com/uncode/showcase/
Nope, there is nothing in the showcase. I’m sure you guys will do a great job with a real estate theme. Just look at the sales figures of Houzez theme and WP Residence Real Estate WordPress Theme. You will do much a better job than them as your theme is way ahead of their game.
Hi 096655558 and thank you for the suggestion! We’ll take care of it!
I already updated everything. Wordpress, WP Bakery and Uncode theme
Your new theme and wp bakery update after word press update has screwed everything. 1. The backed editing is killed (showing only coding text and not the visual as shown in previous theme) 2. front end editing issue : Unable to upload images since Media gallery doesn’t open up. 3. Info icon near every option also does not open up. So there are always this kind of issue everywhere in the WP bakery builder.
This is critical error and stooping my business since my website is not getting updated because of your WP bakery builder issue.
Hi! Yes this is the note after the update to WordPress 5.5, it’s correct you need to update both the theme and plugins, but you need also to flush any cache (browser, server, and possible extra services like Cloudflare). Once the cache will be purged it will work again as for any user: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, just wondering how I can remove this little line under the menu. First I thought its the menu shadows, but the option “remove menu shadows” doesn’t work.
My menu is transparent and I used this code:
.is_stuck .style-color-jevc-bg { background-color: transparent; }
A screenshot is attached. https://drive.google.com/file/d/12AhMgw6qMYNXqWLrqUO9SE9YXzhNWnHU/view?usp=sharing Thats my site: https://stefanstraeter.com/portfolio/prettypoison/Thanks guys!!!
Hi stefanstraeter! Please use this code:
body:not(.menu-force-opacity)[class*=hmenu-] .menu-primary.is_stuck .menu-container {
box-shadow: none;
}PS: wow the Pretty Poison Bali!
Hello Uncode team : )
Can I disable hide the menu in specific page?
If Yes, How?
many thanks
Hi alaaghazal! Not sure what you mean with “disable hide the menu”, but if you mean that you want to not have the menu bar it’s possible by the Page Options at the bottom of any page, ex: https://undsgn.d.pr/y7OVYL
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks
I mean, I’m using “Menu hide” option. And I need stop “Menu hide” menu in specific page. is it possible?
Hi alaaghazal! No we are sorry but there is not a specific option of this, try to use this code in the page Custom CSS but I’m to sure it can work:
.menu-wrapper.menu-sticky .menu-container {
transform: translate3d(0px, 0, 0px) !important;
}
I don’t understand how to add a portfolio to a page. I have added portfolio items, categories and assigned the items to the categories. How Can I then get the portfolio items to show on a page with the filter? Why is there no tutorial for this?
Hi steve55555! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with Uncode that bought the theme)! Thank you! https://support.undsgn.com/hc
Just seems strange that there isn’t any specific portfolio tutorial when that’s a core component of the theme
If you need support is offered in our Help Center, if you have not bought the theme ask who bought the theme to open a ticket.
Hey guys, i’m currently using a content slider. Is it possible to disable the rotating to the next/previous content when scrolling left or right on mobile so that the carousel continues fixed and the only option to rotate is by click the arrows? Here is the example for better understanding: https://onewayticketrip.com/product/simplify-the-mobile-essentials-pack-copy/ Thanks!
Hi onewayticketrip! We are sorry but I really don’t get what you mean by “when scrolling left or right on mobile”. From here on mobile I can only navigate the carousel with the arrows or the dots. Can you please specify how to replicate this behaviour?
Thanks for trying to help, i figured how to do it! Best
Thank you for the confirmation! 
hello, I have problem with WPBakery . I can’t see editor in pages, posts or block.
I updated to last theme version: 2.2.8.4
Plugin:
Uncode Core 2.2.8.3 Uncode WPBakery Page Builder 6.2.0
How I can fix this? thanks
Hello!
If you have updated everything, the only problem can be due to the browser cache. Please make sure to have cleared the browser cache correctly (also try with a different browser or from incognito to check that the problem is with cache).
Please note that with cache we also refer to possible server cache and extra services like Cloudflare.
Let us know, best 
Hello, yes it was for the cache. Now it works. But I have a problem with Revolution Slider, I had a video in it, all was working. Now i don’t see the video in home anymore: www.cotazur.it
Can you check it pls? thanks
You have some error that points directly in the Slider Revolution files, it seems related to over optimisations of your cache plugin, please try to disable or adjust the settings: https://undsgn.d.pr/W379Ad
Hello, i disabled cache plugin, it didn’t fix it.
Sincerely now we see it: https://undsgn.d.pr/8yCrUD
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hello, maybe it’`s just a cache problem on my devices. I will check better, and I will contact you if I will not fix this. thanks. best
Thank you for the confirmation, in case support is offered in the Help Center (this wall is not for support as highlighted by Envato when you write a message): https://support.undsgn.com/hc
So I set up a media gallery that consisted of videos and video galleries. I set all the videos on both to loop and auto play. They auto play great as one-off videos. But the videos in the galleries will not auto play. Is there a workaround for this or is this just an error on my end?
Hi sferreira29! No we are sorry but this is not an option when you work with galleries, and there is not a quick fix we can suggest.
PS: If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I am currently using uncode to make a website and wanted to know if it was possible to have both a vertical and horizontal menu enabled at the same time. My horizontal menu would have a few navigation items and horizontal would have more navigation. Please let me know if this is possible with this theme. thanks!
Hi RellsFargo! You can create something similar with the CTA Menu, and the Off-Canvas menu, ex: https://undsgn.com/uncode/homepages/shop-minimal/?style=offcanvas
More info about the Call To Action Menu here: https://support.undsgn.com/hc/en-us/articles/213457169
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I installed the Theme successfully, i add in Frontend a wireframe block where default media is inserted – if i want to add another media at the ”+” no functions – cant add another media. Doesnt matter which block i insert – i cant insert another image ?!
Hi davidotec! Unless you have other problems, we cannot evaluate from here, probably you have this issue, you need to use the latest version of the theme and be sure to have cleared any kind of cache (be also sure to remove extra plugins to test if the issue is related to them): https://support.undsgn.com/hc/en-us/articles/360011829858
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc