8633 comments found.
I already updated everything. Wordpress, WP Bakery and Uncode theme
Your new theme and wp bakery update after word press update has screwed everything. 1. The backed editing is killed (showing only coding text and not the visual as shown in previous theme) 2. front end editing issue : Unable to upload images since Media gallery doesn’t open up. 3. Info icon near every option also does not open up. So there are always this kind of issue everywhere in the WP bakery builder.
This is critical error and stooping my business since my website is not getting updated because of your WP bakery builder issue.
Hi! Yes this is the note after the update to WordPress 5.5, it’s correct you need to update both the theme and plugins, but you need also to flush any cache (browser, server, and possible extra services like Cloudflare). Once the cache will be purged it will work again as for any user: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, just wondering how I can remove this little line under the menu. First I thought its the menu shadows, but the option “remove menu shadows” doesn’t work.
My menu is transparent and I used this code:
.is_stuck .style-color-jevc-bg { background-color: transparent; }
A screenshot is attached. https://drive.google.com/file/d/12AhMgw6qMYNXqWLrqUO9SE9YXzhNWnHU/view?usp=sharing Thats my site: https://stefanstraeter.com/portfolio/prettypoison/Thanks guys!!!
Hi stefanstraeter! Please use this code:
body:not(.menu-force-opacity)[class*=hmenu-] .menu-primary.is_stuck .menu-container {
box-shadow: none;
}PS: wow the Pretty Poison Bali! 
Hello Uncode team : )
Can I disable hide the menu in specific page?
If Yes, How?
many thanks
Hi alaaghazal! Not sure what you mean with “disable hide the menu”, but if you mean that you want to not have the menu bar it’s possible by the Page Options at the bottom of any page, ex: https://undsgn.d.pr/y7OVYL
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks
I mean, I’m using “Menu hide” option. And I need stop “Menu hide” menu in specific page. is it possible?
Hi alaaghazal! No we are sorry but there is not a specific option of this, try to use this code in the page Custom CSS but I’m to sure it can work:
.menu-wrapper.menu-sticky .menu-container {
transform: translate3d(0px, 0, 0px) !important;
}
I don’t understand how to add a portfolio to a page. I have added portfolio items, categories and assigned the items to the categories. How Can I then get the portfolio items to show on a page with the filter? Why is there no tutorial for this?
Hi steve55555! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with Uncode that bought the theme)! Thank you! https://support.undsgn.com/hc
Just seems strange that there isn’t any specific portfolio tutorial when that’s a core component of the theme
If you need support is offered in our Help Center, if you have not bought the theme ask who bought the theme to open a ticket.
Hey guys, i’m currently using a content slider. Is it possible to disable the rotating to the next/previous content when scrolling left or right on mobile so that the carousel continues fixed and the only option to rotate is by click the arrows? Here is the example for better understanding: https://onewayticketrip.com/product/simplify-the-mobile-essentials-pack-copy/ Thanks!
Hi onewayticketrip! We are sorry but I really don’t get what you mean by “when scrolling left or right on mobile”. From here on mobile I can only navigate the carousel with the arrows or the dots. Can you please specify how to replicate this behaviour?
Thanks for trying to help, i figured how to do it! Best
Thank you for the confirmation!
hello, I have problem with WPBakery . I can’t see editor in pages, posts or block.
I updated to last theme version: 2.2.8.4
Plugin:
Uncode Core 2.2.8.3 Uncode WPBakery Page Builder 6.2.0
How I can fix this? thanks
Hello!
If you have updated everything, the only problem can be due to the browser cache. Please make sure to have cleared the browser cache correctly (also try with a different browser or from incognito to check that the problem is with cache).
Please note that with cache we also refer to possible server cache and extra services like Cloudflare.
Let us know, best 
Hello, yes it was for the cache. Now it works. But I have a problem with Revolution Slider, I had a video in it, all was working. Now i don’t see the video in home anymore: www.cotazur.it
Can you check it pls? thanks
You have some error that points directly in the Slider Revolution files, it seems related to over optimisations of your cache plugin, please try to disable or adjust the settings: https://undsgn.d.pr/W379Ad
Hello, i disabled cache plugin, it didn’t fix it.
Sincerely now we see it: https://undsgn.d.pr/8yCrUD
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hello, maybe it’`s just a cache problem on my devices. I will check better, and I will contact you if I will not fix this. thanks. best
Thank you for the confirmation, in case support is offered in the Help Center (this wall is not for support as highlighted by Envato when you write a message): https://support.undsgn.com/hc
So I set up a media gallery that consisted of videos and video galleries. I set all the videos on both to loop and auto play. They auto play great as one-off videos. But the videos in the galleries will not auto play. Is there a workaround for this or is this just an error on my end?
Hi sferreira29! No we are sorry but this is not an option when you work with galleries, and there is not a quick fix we can suggest.
PS: If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I am currently using uncode to make a website and wanted to know if it was possible to have both a vertical and horizontal menu enabled at the same time. My horizontal menu would have a few navigation items and horizontal would have more navigation. Please let me know if this is possible with this theme. thanks!
Hi RellsFargo! You can create something similar with the CTA Menu, and the Off-Canvas menu, ex: https://undsgn.com/uncode/homepages/shop-minimal/?style=offcanvas
More info about the Call To Action Menu here: https://support.undsgn.com/hc/en-us/articles/213457169
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I installed the Theme successfully, i add in Frontend a wireframe block where default media is inserted – if i want to add another media at the ”+” no functions – cant add another media. Doesnt matter which block i insert – i cant insert another image ?!
Hi davidotec! Unless you have other problems, we cannot evaluate from here, probably you have this issue, you need to use the latest version of the theme and be sure to have cleared any kind of cache (be also sure to remove extra plugins to test if the issue is related to them): https://support.undsgn.com/hc/en-us/articles/360011829858
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Dear Support
First. I love UNDSGN and the UNCODE Theme. I have 3 licens for this theme and it just keeps on giving. But now I have an issue, a major one – my host dosnt support more execution time (one.com), and they don-t want to open this for customeres who wish this. So now I can’t use UNCODE Theme’s new WIREFRAME, and this makes me sad. I could move all the 3 customers sites, but that is a bit of work – so, just to ask. Is it in any way possible to make a patch or something I could install to activate WIREFRAME?
When I try to activate I get this critical error:
Fatal error: Maximum execution time of 50 seconds exceeded in /customers/7/9/f/marcobygmann.dk/httpd.www/wp-includes/class-wp-image-editor-imagick.php on line 354
Hi Cini and thank you for appreciate Uncode! We are sorry but we cannot create a patch for this, this is an error form the server. What you can do is to avoid the import of the placeholder images (this is the root problem), please try to use the hook you find here at the bottom of the page in your functions.php of your Child Theme, I’m pretty sure this will help on your server: https://support.undsgn.com/hc/en-us/articles/360001634157
You can use the hook to block all placeholder or assign your own.
Hello, is there a way to flip “hover” to a different image for products?
Hi EmpireMarketingDesign! Not actually, but this will be part of the next version of Uncode (sent yesterday to the Beta Testers). So you have a to wait a few weeks for the public release.
With the latest slider revolution update the template is not longer functioning because of the plugin will there soon be an update to the template to fix the issue?
Hi walshmsw! Can you please explain better the issue you are facing? The latest version of Uncode the Slider Revolution work together like a charm.
Slider Revolution has updated once more from .21 to .22 and with this update the slider revolution has made the entire back end of wordpress not allow edits to any posts, portfolios, etc. I also received an email from wordpress about the issue: “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, Slider Revolution.”
at least that is what I had found when trying to discover why I was having issues
Can you please explain better? What is “the entire back end of wordpress not allow edits to any posts, portfolios, etc”? You are right that they released the .22 but this introduces just minor fixes. We tested both and they work as they should. Can you please specify the error you have? What version of WordPress and Uncode do you have?
The template is version 2.2.8.4, wordpress is version 5.5.1. When I go to create a blog post the only way to create one is visual and text. Slider revolution is just box on the right with a button to “unlock all features” that lists a slider to blank template to on or off a drop down for default slide template and the version number I have vs the latest. When I try to work on a portfolio post and change the media under the Media section by clicking the select media button it just jumps to the top of the page and nothing occurs. I am looking into updating my php version but am unsure if that will have any affect with these issues.
From the description it seems that you have the “classic” WordPress 5.5 issue and you have not flushed the cache (browser, server or possible extra services like Cloudflare), even if you have the latest version of Uncode you need to clear any kind of cache: https://support.undsgn.com/hc/en-us/articles/360011829858
If this doesn’t help you can try to install a plugin named jQuery Migrate Helper but it’s just a workaround you can use a few days time the cache flushes.
Hey there! How do I remove the ’’Ready to start your next project?’’ section at the bottom of this page please?
https://prizetopia.win/I can’t see that element in the front-end editor.
Thank you in advance,
Hi christianharris! Please check the Page Options > Footer > Content Block, at the bottom of your Backend page editor.
sorry, found it eventually. Footer content block option…..
Thank you for the confirmation!
Hhhhmmm, actually, I still have a slight issue. The content has now gone just fine on desktop and mobile portrait mode, but on mobile in landscape mode there is still a big grey area. Any thoughts?
No sorry, this is what we see: https://undsgn.d.pr/F2jTfq
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Right, okay, again I managed to fix that with a footer setting, but the Social Links at the bottom right of the page disappear on mobile portrait mode. Can that be fixed?
We are sorry as for screenshot we linked above we see them on portrait mode: https://undsgn.d.pr/F2jTfq
I think that’s landscape mode?
That’s definitely a landscape mode: https://undsgn.d.pr/F2jTfq
Yes, landscape mode is fine – as per your screenshot. It’s portrait mode I’m having the ‘issue’....
You have the class “mobile-hidden”, please check the visibility settings of the column container: https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=9
Thank you, but I have all settings set to ‘Visible’
... or should I say, ‘Yes’
Please verify all columns since it’s visible in the code: https://undsgn.d.pr/TR5W1b
Yeah, my only options are: Desktop / Tablet / Mobile / Inverted Device order. All are set to ‘Yes’ in the Responsive settings.
If you started from the Demo Contents it’s here: https://undsgn.d.pr/bxKeEH
PS: Kindly note that we cannot know if you create this layout your own or if you have modified it someway, so in case you need to open a ticket as suggested: https://support.undsgn.com/hc
Hi – I’ve been using Uncode on a client site for the past 2 years. After the ‘Edit Front End’ update, I can’t update anything. URLs on buttons simply don’t work – nothing happens when I click ‘Select URL’. And all text shows up as code. There is no way to edit in the ‘Front End Editor’ and just type in and apply your heading styles. What is going on? I can’t edit my client’s site and it’s making me look bad. All themes and updates are current. PLEASE help. This was a totally unexpected update and it’s not working.
Hi marieclairehill! Probably your installation automatically updated to WordPress 5.5, and nw you need to update the theme, and plugins as well (note that is super important you clear any kind of cache after the update: browser, server and possible extra services like Cloudflare): https://support.undsgn.com/hc/en-us/articles/360011829858
Then, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Guys. With the latest update, the page builder is no longer visible. When I go to edit a page, all I see is the page code. I can’t edit my pages anymore. Any help?
Hi anareginagarcia! This is a problem you can expect if you update WordPress, the latest update of Uncode fixes this problem, please find all the info here: https://support.undsgn.com/hc/en-us/articles/360011829858
PS: Be super sure to clear any kind of cache, from browser cache, server, and possible extra services like Cloudflare. Otherwise, you can momentary install a plugin named jQuery Migrate Helper (but it’s just a workaround).
Hi Guys, Thank you for your rapid response. I am running the latest version of Uncode (2.2.8.4) and I have cleared cache, but unfortunately, still no page builder 
This can only be related to cache (as told server, or extra services like Cloudflare), other users got this problem, and after a week the cache flushed. Try to use this plugin but note that is a temporary solution (try to disable next days): https://wordpress.org/plugins/enable-jquery-migrate-helper/
PS: note also that if you have also a single small extra plugin that uses jQuery Migrate (and it’s not updated, maybe the author has not published an update, this can create the issue you are experiencing).
Hello, I was recently updated to the newest version of Uncode. That’s when everything went south and now my site displays text and links only. I checked the inspect element and Noticed 4 errors. I don’t know if they are related to my issue, but they do exist.
My site is currently in maintenance mode. If you need to see it, let me know.
(index):12 Uncaught ReferenceError: UNCODE is not defined at (index):12
<script type="text/javascript">UNCODE.initBox(index):74 Uncaught ReferenceError: UNCODE is not defined at (index):74
<script data-cfasync=”false” src=”/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js”></script><script type=”text/javascript”>UNCODE.fixMenuHeight();</script>
(index):91 Uncaught ReferenceError: UNCODE is not defined at (index):91
<script id=”script-369354” data-row=”script-369354” type=”text/javascript” class=”vc_controls”>UNCODE.initRow(document.getElementById(“script-369354”));</script><script type=”text/javascript”>UNCODE.initHeader();</script><article id=”post-57090” class=”page-body style-light-bg post-57090 page type-page status-publish has-post-thumbnail hentry”>
(index):91 Uncaught ReferenceError: UNCODE is not defined at (index):91
<script id=”script-369354” data-row=”script-369354” type=”text/javascript” class=”vc_controls”>UNCODE.initRow(document.getElementById(“script-369354”));</script><script type=”text/javascript”>UNCODE.initHeader();</script><article id=”post-57090” class=”page-body style-light-bg post-57090 page type-page status-publish has-post-thumbnail hentry”>
Hi ro7nyc! We are sorry but other users are not reporting the same issue, and this is something we need to check your installation (from the error it seems that one of the main Javascript file of Uncode is not found, are you using some cache plugins?).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello I have encountered a problem.
When using container/row background image it does not display the image on mobile. when using developer tools and viewing the mobile version it displays the background, but not on the live site. Any help would be much appreciated.
Thanks
i figured it out, i was using .svg files instead of .png.
I have run into a different problem, i’m trying to make the padding on my mobile site to be less on the sides, from 36px to 25px. but the css i have added only seems to work for the homepage and not the rest.
@media (max-width: 959px){
.main-container .row-container .single-h-padding{
padding-left:25px!important;
padding-right:25px!important;
}
what am i doing wrong?
thanks
Hi si-design! Probably this is not the correct selector, but it’s not something that we can suggest from here since it’s based to the specific classed used by your design settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, a quick question: is it possible to change the speed of the back-to-top button and where? I would like to go up faster. Many thanks.
Hi CelicaMSM! Please find this in the Theme Options > Extra: https://undsgn.d.pr/t41B99
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Team,
we want to start a food blogging WordPress website.
your required design is as below:
Page 1 : https://snipboard.io/oe4fkx.jpg page 2 : https://snipboard.io/4Lq82c.jpg
if there is any related design in your demo than we want to buy your theme.
Please suggest us your demo design link.
Thanks Pratik Patel
We don’t have an exact pre-made layout like this but if you browse the demo you can see that everything can be adjusted from existing layouts with the Page Builder to get pretty close. I paste here a few links but i suggest to have a check yourself:
https://undsgn.com/uncode/homepages/blog-simple/ https://undsgn.com/uncode/homepages/portfolio-classic/ https://undsgn.com/uncode/homepages/creative-studio/ https://undsgn.com/uncode/homepages/blog-magazine/ etc…
thank you, how to manage this portion: https://snipboard.io/CgbRLk.jpg
Hi, it’s not really different by something like this: https://undsgn.com/uncode/pages/about-grid/
Hi! First of all, I have used Uncode on my personal website for about 2 years now, and absolutely love it! I am starting to do some freelance website designing. I was wondering if I can purchase this Uncode theme, and use it for my client’s WordPress site? I realize I have to purchase a new license for every new website I design for a client, but are there are any other fees involved for this type of situation? Thanks!
Hi thomaspiano and thank you for appreciate Uncode! Yes this is correct, when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website, but there are no other costs involved: https://themeforest.net/licenses/standard
Let us know if you need more info!
Thank-you! Right now I am helping a client design a blog, and I am just providing ongoing design/consultation services when needed. If I understand the licenses correctly, I would just need the standard license for this situation, correct?
Yes only the standard license! Please only note that only the user who buy the theme can ask for support, so if your client buy the theme, then he is the only one that can access support services.
Ok, thanks! If I purchase through my ThemeForest account, then I can still access support, correct?
Hi thomaspiano and sorry for the delay! Yes exactly, if you are the user that will build the website, it’s better you buy the theme so you can access the Help Center services!
