Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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8633 comments found.

Hey there, I bought Uncode for my new website and it looks stunning! Only 2 question: I´m using Yith product filters but the page doesn’t update after clicking on a filter and thererfore the result is not shown. Yith says the issue could be related to the fact you are using a non-standard template for a WooCommerce shop page. We looked for the end points for the requests on the server but couldn´t locate them. Please advise where to find them. Second issue is the search bar result page shows Text in boxes saying Array. This must be a bug. Any ideas where this could come from? Thank you for any help!

Hi robertathestore! 1. Probably in the settings of this plugin you need to allocate a different container setting. Not easy without having an installation with this plugin ready to check, in case, if they have access to your installation you can ask them to suggest the correct selector for the product loops.
In a few words, you need to know what class has the DIV that the plugin looks for and what JS event it triggers when it filters the products. Once you know those things I guess I’ll be able to help you to make the plugin you prefer compatible with our kinds of layout. For instance, YITH plugin only needs you set this class https://undsgn.d.pr/LTcZMi and add this JS for products displayed with Isotope:

 $(document).on('yith-wcan-ajax-filtered',function(){
      UNCODE.isotopeLayout();
  });
2. No sorry never saw this in so many installation, if this is a native issue of Uncode probably here you should see thousand of similar reports (by the way basically each user use the search). Try to disable extra plugins or open a ticket so we can inspect what the problem is.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Are you releasing any new demos or wireframe elements soon?

Hi blakejnolan! We are next to release a very big update, there will be new wireframes (related to the new features), new pages (to show the new features), but not new demos (intended as the homepages).

Thank you! What is the anticipated release date? Can I get an advanced copy (beta version)? :)

Hi blakejnolan! We are sorry but we are in the last moments of the Beta testing, in case you can follow this for the next update: https://support.undsgn.com/hc/en-us/articles/214025409

Hi there, I have been using your theme for my client (who bought the theme) and I need to open a support ticket but your support area ask for the information which I can’t acquire at the moment (time difference between me and my client is 10hours)... I have the purchase code and email adress of my client but not he envato user name… long story short I need to ask an important question to you developers. Help please… How can I add a html area between the logo and the menu…???? thank you in advance.

Hi Adversoup! We are sorry but there are pirated copies of the popular themes sold inclusive of Purchase Code (and obviously not with username), so as for ThemeForest Terms only the user who bought the theme is elegible to ask for support. Anyway, this is something that require you modify the core files of the theme, ex: https://themeforest.net/comments/24176834

Thank you for the fast reply. I will check the link you provided, hopefully will resolve the issue..

Thank you for the confirmation!

Remaining problems after WordPress 5.5 backclash!

Hi! I scrupulously followed your WordPress 5.5 notice. And made some more actions! My WordPress is now 5.5.1. I’ve updated Uncode to 2.2.8.4. I’ve retarted my server Instance. I’ve emptied my server and my browser cache. But I still cannot see the blocks in a traditional “Edit page” section (not Frontend Editor). And I connot edit URL for example in a Button block (viewed in Frontend editor). Any advice?

Hi Sara_Feuerstein! We are sorry but the only problem you can have if you updated the theme and plugins (and you are not using extra plugins), is related to the cache. It’s now more than a month since the WordPress 5.5 update has been published and I can assure you with 100% certainty, after I have seen hundreds of installations and users confirming that the update solves all the problems. Note that it is not a matter of restarting the server, but of clearing the cache and possible extra services like Cloudflare.

PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I’m trying to create a “Posts” element with the following query options:

- post types: page

- categories: a certain page category (with at least 1 page under it)

But the categories for pages never show up in the “Categories” field. Does the option of selecting certain PAGE categories is unavailable when listing posts of type PAGE with the Posts element?

Hi everythingistaken! Categories are for Posts, for other CPT you should use Taxonomies, please give it a check: https://undsgn.d.pr/H4Ja2t

Hello Uncode team : )

How can I add Shortcode in Secondary menu and CallToActionMenu?

Thanks : )

Sorry! I mean I need create a Secondary menu and add a Shortcode to Secondary menu (I have a shortcode for Jetpack share bottoms) / Or add a shortcode as CallToActionMenu

Not sure what kind of shortcodes you need to add to the Secondary Menu, but here you can find info how to activate these extra menus on your installation: https://support.undsgn.com/hc/en-us/articles/213457169

If you refer to a code modification you can find info here, how to replicate the menu in your Child Theme: https://themeforest.net/comments/24176834
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I am unable to update my solution. The suggestion was to deregister and re-register but now it says I have activated my license too many times. Please advice.

Hi will_telford! If you have this message is probably because you have used the Purchase Code on too many domains, anyway, we can have a check and help. As suggested by the error message please send an email from the form you find in this page and include the Purchase Code: https://themeforest.net/user/undsgn

Hi there! I’d like to add membership functionality to my website and then to restrict acces to different element on the pages/posts. I plan to use UltimateMember plugin for these purposes. I did try to combine them but unfortunately I didn’t get it to work together. Can you tell me is there support for this functionality? Or how can I get it done?

Thanks for answer! Can you recommend any other solution for these purposes that is compatible with your theme?

I’m sorry but I can’t be more precise, I’ve seen every kind of membership plugin used on Uncode in the last years, but since it’s not a feature we promote, it’s the user’s job to follow the details, and the requests and support were not linked to them. I suggest you to try your setup first with the default theme and then switch to Uncode, in order to check the setup functionality.

PS: If it can help you you can try asking other users in the Facebook group, maybe reading someone who has used it https://www.facebook.com/groups/uncode

Hi,

There is a problem with widget dropbox filters. The box isn’t displaying correctly… I’ve deactivated, still the same problem. I’ve switched the theme and everything is ok. There is a problem with the theme I guess…

Hi CZARPerformance! I’m sorry but it’s not really possible to understand what you’re talking about without reference URLs, of course all plugins are tested on the default themes, so probably there are some CSS of the theme that goes against it.

Hi there,

Wondering if you can help me?

How do I hide the dates on all blog posts please?

Thanks

Hi gilltress! If you are using a Content Block to define your blog post header (when you import Demo Contents, unless you modified it) you have this inside the Info Box module, otherwise if you are using the default layout (Basic Header) you can follow this link: https://support.undsgn.com/hc/en-us/articles/115000724289
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi guys, the theme is great, bu my wpbakery visual composers stopped working. But only backend editor, frontend works well. Do You know how to deal with it?

Hi emjot93 and thank you for appreciate Uncode! You need to update to the latest version and be sure to have cleared any kind of cache (browser, server, and possible extra services): https://support.undsgn.com/hc/en-us/articles/360011829858

Hi! after the latest updated I am unable to click a button inside an iframe. Any suggestions on how to fix this? Thank You!

Hi Kaguloans! Really not sure to understand, the latest update just fine-tuned the WordPress 5.5 compatibility but there is nothing related to iframes. Anyway we can have a check, please open a private ticket and insert your site link and logins to check this issue.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hey Hey! I got two last questions. Promise!

First: How can I edit the mobile menu font and size. It doesn’t work over the theme options. CSS?

Second: I’m using the dark mode. When I switch between the pages of my website the screen gets white for a second. Is there a way to disable that because its not that good for yours eyes from black to white to black. You know what I mean?

https://stefanstraeter.com

Best regards, Stefan!

Hi stefanstraeter! 1. If you are using the centered mobile menu style this is automatically defined in viewport size, you can use a code like this to override:

@media (max-width: 959px){
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item > a, body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart li.menu-item-link > a{ font-size: 4.5vw !important;}
}
2. Did you fixed? Cause from here we are not able to see this.

How can I get support, I opened a ticket on September 4th and am waiting for the issue to be resolved. id 59576

Hi mirco_s! We are going to check your problem!

Hi,

Is it possible to hide “author box” at end of post? Couldn’t find this in the FAQ post called “All Things Author”.

Thanks.

Hello!
In the FAQ you refer to ( https://support.undsgn.com/hc/en-us/articles/115002645429-All-Things-Authors ) it is explained how to enable the author box: https://undsgn.d.pr/ovSFqE In particular the point 4 explains how to enable the “After Content” section. Just do not select any Content Block for that section https://undsgn.d.pr/mPj3tF

Let me know.

Whoops, my bad. Overlooked #4. Worked perfectly. Thanks

Thank you for the confirmation! ;)

Hi, I am trying to figure out how to remove the padding on mobile devices. I attached 2 screenshots. In my portfolio section I’m using this code

@media screen and (max-width: 600px) { .portfolio-body .row-container .row-parent { padding-left: 5px; padding-right: 5px; } }

How can I use it in general or on this page? https://stefanstraeter.com/who/ https://drive.google.com/file/d/12-7ufzyzg7MdlgzvbpnZEg1LDLd4EnG7/view?usp=sharing https://drive.google.com/file/d/1j5whH13yu84ETlRe69qpTSUn_XIuC_Oe/view?usp=sharing

Best regards, Stefan

Hello Stefan,
files on Google drive are not visible without a particular permissions, I can’t see them. About your CSS: .portfolio-body is used in single portfolio posts only, so you can replace the code with a more general:

@media screen and (max-width: 600px) {
    .sections-container .row-container .row-parent { 
        padding-left: 5px; 
        padding-right: 5px;
    } 
}

Let me know, best :-)

Works perfect with the new code! You guys are the best!!!

Thank you for the confirmation! ;)

Hi Guys,

Question about fluid buttons. On mobile they don’t really go full width. It always seems like they re 60-100px short of filling the row. Is there an easy CSS fix for this?

Thank

Hi rstitch! Can you please use the Help Center? There is a dedicated Support Team working on it, you can open a ticket from the “Submit a ticket” button you find in any page: https://support.undsgn.com/hc/en-us

ok thanks!

Thank you for the confirmation!

Hi. I just purchased a license. Installation went fine, but when I try to edit an element, I see no pencil-icon. Also a lot of elements are missing their icons like “Empty Space” and “Google Maps” have only grey backgrounds with no logo in them. Please advice.

I see now that “Heading” and others are completely missing. Please advice.

Hi 10fingershq! I think you have extra plugins that cause the issue, tested now in a blank new installation, and everything is working fine as expected. In fact, if this would be a problem with the new version, there would be hundreds of similar messages.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi and thanks for reading my message. The question is actually not really support related but rather the Uncode theme it self.

Under theme options, there are a bunch of edit options. One of them is the CSS & JS option where I can add custom CSS and JS code.

My CSS & JS are NOT editable! Everything is works fine but i’am unable to add or delete any custom CSS

Why is it doing this?

Hi farazijaz! What version of Uncode do you have? Have you extra plugins? Please try to disable them all. Unfortunately, we don’t have other reports, so we don’t have a quick solution for you, and it seems something limited to your installation. Let us know!

Hi Uncode Support Team,

Have you thought about developing a real estate website theme based on your Uncode theme?

Regards

Hi 096655558 and thank you for suggestion! No we have never thought about it, we take it into account for possible future updates. I have no idea if you can find something in our showcase realised by customers: https://undsgn.com/uncode/showcase/

Nope, there is nothing in the showcase. I’m sure you guys will do a great job with a real estate theme. Just look at the sales figures of Houzez theme and WP Residence Real Estate WordPress Theme. You will do much a better job than them as your theme is way ahead of their game.

Hi 096655558 and thank you for the suggestion! We’ll take care of it!

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