23241 comments found.
i can’t do it, i am trying to do a Mega menu and i can’t , i need make a manu with 6 or 8 submenus and one image,ect like aliexpress, Gearbest, dealxtream, ect, but i can’t , here the best that i did look
but i can’t create other 4 sub categories down
Some suggestion?
Hello, @jorgeraidel,
This is only possible by changing the Menu Items position Like you have set the 3 Columns for Mega Menu and you want 6 sub Menu Items Columns so you can achieve it by setting the hierarchy of the Sub Menu as 6 Columns, I have created a video for you, Please watch the below-given video.
https://streamable.com/caposy
Regards, P-THEMES.
Is it possible to show product SKU for each product in product archives? For example between product title and price or before product title?
Hello, @endriff,
First of all, thanks for showing your interest in Porto WordPress 
There is no such option to show the product SKU on Shop/Category Pages, but you can achieve it using simple Custom Code Snippets, Please read this thread:
https://themeforest.net/comments/22768036
Regards, P-THEMES.
Hello
I am using in my Main Menu about 16 Custom link but look so longer, no exist option for set show about 7 or 8 categories and one Show More Botton for show rest of Main menus?
Thanks in advance
Hello, @jorgeraidel,
Sorry to say that but this is not possible, you can not set a button on which click show the rest of the Menu Items, There is no option in the Theme for it, This requires Customization, You can use Mega Menu and set those in Mega Menu as per your requirements, Please watch this video:
https://jmp.sh/x954ft8
Regards, P-THEMES.
Hello I cannot change these details in Header – Free shipping – etc. I searcher everywhere where to find these texts but they do not apear: SKin – Header – Header wrapper , please advice!!! See the print screen to understand: https://pasteboard.co/JqVSaAa.png
I am also trying to edit this on the /shop page. It is the shop page banner that it seems it has no option to be edited in roder to change the image ? https://pasteboard.co/Jr02WBJ.png
Hello, @Koko20162016,
1. Please watch and follow the instructions showing in this video I have created for you:
https://streamable.com/38k82c
2. Please watch and follow the instructions showing in this video:
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
How can I resize the main logo of the site, it seems it doesn’t have anything o logo size, can you please advice on this ??
Hello, @Koko20162016,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
@media (min-width: 1220px){
#header .logo {
max-width: 250px !important;
}
}
Regards, P-THEMES.
i create attribute called it ” capacity ” and create category by it but i dont show filter in side bar i add it in widget link web site https://virus-store.com/product-category/accessories/
and this screen shot for what i steps to create it
1- https://imgur.com/a/3SYUAcw 2- https://imgur.com/a/Bi5vLKU 3- https://imgur.com/a/98IYgr6
Hello, @Kareem_Youssef,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi,
On my desktop browser I can see the my accounts icon as shown below
however on mobile it doesn’t appear, not sure why, i dont remember even if i removed it in past, please help, below is from mobile
Hello, @Sohail_Ch,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.
@media (max-width: 991px){
.header-wrapper #header .side-top > .container > * {
display: inline-block !important;
}
.header-wrapper #header .side-top .mini-cart {
display: none !important;
}
}
Regards, P-THEMES.
Hi,
Thanks, however both new icons, wishlist and my-account, appearing on the top row, it should be inline with cart. The menu button (3 horizontal bars) should be at right most.
Hello, @Sohail_Ch,
Please try with Header Builder and create your own Mobile Header, Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check and try to solve the issue for you on your site.
Regards, P-THEMES.
Hello
Could you explaind me with more details about make mega menu? because documentation is not clear for me, for example i want make menus like this example : https://imgur.com/LOwLM5g
thanks
Hello, @jorgeraidel,
Please watch and follow the instructions showing in this video I have created for you.
https://jmp.sh/x954ft8
Regards, P-THEMES.
Dear support, there is any way to activate the social buttons (facebook and instagram) but to be showed in products and pages but bigger buttons ? because I have activated some but very small at the bottom of product. Also instagram Is not available to be showed?
thanks regards
Hello, @Joaquim_,
You have to make it large/big using Custom CSS, Please share the screenshots of the icons and the page URL on which those icons are showing so that I’ll check and provide you the Custom CSS for increasing the size of those icons and sorry to say that but Instagram is not present in those icons, for now, we will try to add the Instagram in social share with our upcoming updates of the Theme.
Regards, P-THEMES.
Hi Porto,
I would like something like that for my products: https://www.candleart.es/icons.JPGAnd for pages also. (homepage, and pages). As visually better as possible. Because now the icons are very small. My trafic is 70% from movile. As better responsive as possible please. (Maybe icons in colours people find it more easier).
thanks, Joaquim
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .share-links a {
font-size: 20px !important;
width: 40px !important;
height: 40px !important;
border-radius: 20px !important;
}
Regards, P-THEMES.
Hi,
How can we delete underline from below of title in menu link (Hover Link)??
Hello, @latent010,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
i have problem in product featured image in panel i choose one and in site when hover on see another one Screen from panel https://imgur.com/a/lVTAyTV screen from site https://imgur.com/a/4KEM1zK and when i removed featured image still working in site
Hello, @Kareem_Youssef,
This is because of the Hover Effect, If you do not want to change the Image on Hover, then simply go to Porto >> Theme Options >> WooCommerce >> Product Archives and turn OFF the Hover Effect from there, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
i know that thanks, but i dd not mean how to do , i select image image in featured when i add product but product when hover not same the image i was choose
Hello, @Kareem_Youssef,
Please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
hello,
how update WPBakery, Ultimate Addons and Slider Revolution from
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolutionwhen support is expired ? Is there another URL ?
Best Regards Nexus
Hello, @NexusFred,
Please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugins with you.
Regards, P-THEMES.
Thanks. Mail send the 2020-09-14.
Hello, @NexusFred, . I am sorry your mail was in Spam Folder, I have just confirmed from the support department and they said they just replied your mail, now please check your email.
Regards, P-THEMES.
Hello
I installed Porto Theme and why look with issues? , look screenshot
some suggestion?
Hello, @jorgeraidel.
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
OR try to clear the cache of your browser, Otherwise, contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, how do I remove this on the categories page
CUSTOM HTML BLOCK This is a custom sub-title.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras non placerat mi. Etiam non tellus
Thanks
Hello, @asianoccasions,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
Hello, I want to install the theme in a different domain for testing. But when I want to install plugins and demos, it asks me to enter license codes. Can I re-enter the license codes when I install the theme on the domain I want to use? How can I reset the license? I am waiting for your urgent help in this matter. Thank you.
Hello, @V0LKAN,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, thank you for your answer.But I’m having trouble registering new users. I registered with my license code, but no confirmation email was received. Could you help.
Hello, @V0LKAN,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hello, I sent the theme purchase code PDF file by mail.
Hello, @V0LKAN,
I have just confirmed from the support department and they said that they just replied to your email with your account credentials , So please check your email now and reply to your email accordingly… Enjoy using Porto…
Regards, P-THEMES.
Sir, Recently I updated the theme porto but it is throwing error as Forbidden
You don’t have permission to access this resource.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Hello, @mpnahar,
Please run the backup of your site first, and then deactivate all the third party plugins from your site and then update the WordPress first to the very latest version and after that follow the video to update the Theme on your site:
https://youtu.be/RPZat079NCs
And after that update the Theme requires and recommended plugins as well and check back your site after removing the browser cache, I am sure you will not finds the single issue and then activate all the third-party plugins one by one on your site and check if anyone creating an issue on your site or not, if yes then do not use that plugin and if no then you can go with it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
In the “About Us Banner” can you tell me the dimensions of the placeholder image? I can’t seem to find the original image in the media gallery. Thanks
Hello, @asianoccasions,
1903×400 is the dimension of your About Us page banner image as showing in this screenshot: https://postimg.cc/yJ1y0kdn
Regards, P-THEMES.
Hi,
I have noticed that after updating the theme, when i create a new category under Product->Categories then it doesn’t appear as category for the Menu I’m using so i cannot add it in the Menu (for now i used a work around to make a custom link)
Here is the snapshot
The items shown in above snapshot (Bag, Fashion etc) are not part of categories even. Not sure where it is being taken from. Please help. Thanks
Hello, @Sohail_Ch,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, P-THEMES.
Thank you, it works
You’re Welcome!!!
Hi! I am aware my support has expired but nothing wrong happened with my installation of your plugin up until now, I’m afraid.
The badges for percentage discount, featured and sale products have disappeared although they are properly enabled on the backoffice.
We needed to delete some cache files and this happened. Could you help me out? Maybe tell me which files to look for? We’ve cloned the website to a stating area and have been running tests on it as: updating the theme, updating all plugins and wp and nothing seems to help.
Hello, @BelloniG3,
Can you please share your site URL with me here so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Sure, it’s backdoor.com.pt
Hello, @BelloniG3,
Please do the following debugging processes one by one listed below, I am sure you will not finds this issue anymore.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Perfect. If was indeed conflict caused by the new version of another plugin but throughout all my testing I couldn’t figure it out. Fixed. Thank you <3
Sound’s Good!!!
Page titles displayed on top of website logo… How do I fix that?
https://rootstockvinhos.com.br/produto/quinteto-aminga/screenshot:
https://postimg.cc/VrWF91w9Hello, @andrelauz,
This is because you have set the Header View as Fixed, you have to set the Header View as default from Porto >> Theme Options >> Header as showing below and it will solve your issue.
Regards, P-THEMES.
Hello there! Thanks for the prompt response! I’ve made these changes but it didn’t help… I found this same issue on your demo content, please refer to the link below
https://www.portotheme.com/wordpress/porto/classic-one-page/member/jessica-doe/Hello, @andrelauz,
I have Imported the Demo at my end on my test site and finds the same thing, and as I explained above the issue was because of the Header Type, Please watch this video I have created for you: https://streamable.com/xpx9pm
Regards, P-THEMES.
Hello. I have recently purchased Measurment Price Calculator plugin and i tested it on my products. I have a problem, the price is not displayed when the measurments are put. This dynamically changed field is not working and it is related to the Porto theme, something is not compatible. I know this because i have tested this plugin on other themes and everything was ok. Is it possible for you to fix the compatibility between this plugin and your theme? Or at least if you can point us where the problem is – that would be great.
I can send u the plugin and a screenshot with the related problem.
Thank you in advance
Hello, @attilamiklos,
Sorry to say that but we have not officially tested the Measurement Price Calculator plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at ptheme.customize@gmail.com for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
