23241 comments found.
Dear,
in the detailed view of the article I have a problem with the display of photos. By clicking on the second, third … the same photo will not be displayed. Take a look at the screenshot. I’m asking for help. Thank you.
Screenshot1: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot1.jpg
Screenshot2: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot2.jpg
Screenshot3: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot3.jpg
Screenshot4: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot4.jpg
Hello, @jchelikovic,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and provide you the best possible solution for it, For now your site is on Maintainance Mode and I am unable to check anything.
Regards, P-THEMES.
Hello, I have a licence on my domain, but Im no longer going to make that project, so can I deactivate the theme or something , so i could use on other domain? Thank you.
Hello, @Abramaitis,
Yes, you can, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Nevermind.
but I don’t see the slider (BROWSE OUR CATEGORIES) and I don’t know how to add the shopping cart, please help, it takes a long time to load the web is very slow.
can you help me install from scratch, because I skipped several steps
Hello, @dolanor24,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Why can’t I update porto functionality? And WPbakery? It always says failed.
https://i.imgur.com/ZRKCwBx.pngHello, @JohnS0N,
For updating the Porto Functionality plugin, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the plugin from there, I am sure you will not find this issue anymore.
And for WP Bakery and Slider Revolution, Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugins with you.
Regards, P-THEMES.
Fixed it.
Sound’s Good!!!
Hello!! I can’t install porto I did what the manual says, I get an error “Corrupt themes The following themes were installed but are incomplete.
Name Description porto The stylesheet is missing. “
Hello, @dolanor24,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
DO NOT LOAD MY PAGE, IT TAKES MORE THAN ONE HOUR
Hello, @dolanor24,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/lowen.pe/msuGxeqN
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hello, Can you help me install? and the shopping cart as well as the translation?
Hello, @dolanor24,
I have just checked your site now and it is working fine, The Theme is already Installed and the Demo is also Imported on your site as showing in this screenshot: https://postimg.cc/nsfSZPLf
And for the translation of the site, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
I do not know how to change the top “banner/picture” displayed on About-Us page: Can you please tell me where to change it? my theme is working with Elementor
Hello, @hanounomar,
Please watch and follow the instructions showing in the below-given video I have created for you:
https://streamable.com/thsyx0
Regards, P-THEMES.
Is this theme compatible with woocomerce product vendor plugin?
Hello, @WDASUCCESS,
First of all, thanks for showing your interest in Porto WordPress
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and also Dokan MultiVendor plugin is included in the Theme Package as well.
Regards, P-THEMES.
Ok, but you didn’t answer my question. Is this compatible specifically with woocomerce product vendors plugin? Please simply answer YES or NO
Hello, @WDASUCCESS,
I am sorry but if you check carefully, The WooCommerce Vendors plugin is included in the above list, so yes, it is compatible.
Regards, P-THEMES.
You mentioned 3 different plugins above which is DOKAN, WC VENDORS, and Yith WooCommerce Multi-Vendor. I specifically asked about Woocomerce product vendor plugin which was not mentioned on your list. You are mistaking WC VENDORS FOR WOOCOMERCE PRODUCT VENDOR PLUGIN. THEY ARE NOT THE SAME. HERE IS A LINK BELOW TO SHOW YOU THE DIFFERENCE between WC VENDORS AND WOOCOMERCE PRODUCT VENDOR PLUGIN.
1.LINK FOR WC VENDOR PLUGIN: https://www.wcvendors.com/ 2. LINK FOR WOOCOMERCE PRODUCT VENDOR PLUGIN: https://woocommerce.com/products/product-vendors/SO LIKE I ASKED BEFORE DOES THIS WORK WITH WOOCOMERCE PRODUCT VENDOR PLUGIN, WHICH IS THE SECOND LINK ?I
Hello, @WDASUCCESS,
Ok. Got your point, sorry for my misunderstanding. Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, if you want to use it, you can try with the Theme at your own risk.
Regards, P-THEMES.
Warning: A non-numeric value encountered in /home/customer/www/virus-store.com/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 26
Warning: Division by zero in /home/customer/www/virus-store.com/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 26
whats happen
Hello, @Kareem_Youssef,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, “Add a review” it is not displayed on the product pages? how to do? thank you so much
Hello, @azsdcv,
Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. http://prntscr.com/hb7fn9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Merci de votre aide !
You’re Welcome!!!
Hello. I had used theme on parked domain for testing and now wish to use it on a live domain. Can you deactivate one of my theme purchases please (currently registered at footballkits25) so I can use it?
Hello, @srm1503,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, i deleted this theme from my old site. is it possible to disable my licence code from my old site?
Hello, @fatihtakci,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
when i try to setup the theme i got
This code was already usedis it possible to reset the Purchase Code so i can use it on my new domain cuz the old one deleteted
This code was already used in exarab.net
Hello, @iceflaming,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team,
When we click the second page it doesn’t work. It happens sometimes and we only fix if we change the slug of the category.
https://modzart.com/product-category/cerceveli-posterler/How can I fix this bug?
Hello, @2035Themes,
This is not our Theme issue but your server and site cache issue please check your site console and you will find the cause of the issue remove the cache and deactivate all the cache plugins from your site and check back your site after removing the browser cache, please see this screenshot: https://postimg.cc/pmhKXMyX
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/07/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
my site sleepyhum.com ’s WPBakery & Slider Revolution not working. Please give me the latest plugins
Hello, @Merchantex,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and provide you the latest version of the plugins.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hi there, whenever I try to open any of the theme pages done by elementor I face this message: “you must call the_content function in the current template, in order for elementor to work on this page” do I need to have elementor pro to be able to tweak the theme? if not required, what should I do to open the page design for small adjustments?
Hello, @hanounomar,
I am sorry this is not our Theme issue and nor Elementor Pro plugin required to use the Theme, The the_content function is a WordPress function that gets the content from the database and prints it on the screen. Given that Elementor’s content replaces the content of the page, if this function is not called for, then Elementor cannot work. Read more on the_content function on WordPress.org.
You can read more and all about this issue in the below given article and threads and contact your hosting provider to get help on this and ask to solve your issue on your site.
https://docs.elementor.com/article/56-content-area-not-found
Regards, P-THEMES.
Hi There after reading the page you sent me from elementor website about this problem, I read the following (which is my problem: occurs only when editing the shop page):
- – - – - – quote – - – - – Are you trying to edit a WooCommerce shop or product page? a. WooCommerce shop pages cannot currently be directly edited by Elementor. With Elementor Pro, however, you can create a new shop archive page to use in place of the default shop page. See how to create a WooCommerce archive template here. b. WooCommerce product pages must be edited with Elementor Pro’s WooCommerce Builder. If you edit it there and not into WooCommerce, you won’t receive the the_content error and you will be able to assign the template to your WooCommerce product pages. - – - – - – end of quote – - – - -
For this, I guess you have to check this again and appreciate if you could help me with it.
Hello, @hanounomar,
Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.
If you want to change/remove the Banner on Shop Page: Please watch and follow the instructions showing in this video:
https://youtu.be/qlhOBpYDw9Y
If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.
Hope it helps and all clears.
Regards, P-THEMES.
How could I add simple/big icon tab
Hello, @tamzidul,
You can check all the possible designs of the Tabs on this page:
https://www.portotheme.com/wordpress/porto/shortcodes/tabs/
And you can create anyone using “Porto Tabs” and “Porto Tour” elements as per your requirements.
Regards, P-THEMES.
I know about this tab, but I want to know how to integrated the other styles? It comes only default style
Hello, @tamzidul,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site and you can then choose any style of any element and use it.
And if you only want that above Tabs page, then contact us via our support system with your site WP-Admin Login details so that we will set the page for you on your site.
Regards, P-THEMES.
Hello, I am unable editing my pages properly. there is only text version. https://snipboard.io/K5Est2.jpg . please let me know how can I fix this error.
Why there is not available frontend editor. “FRONT END AND BACK END WORDPRESS EDITOR 2 IN 1”
LIKE THIS—> https://snipboard.io/KkevTB.jpg Thanks
Hello, @KanikaJewelryTrove,
I have just confirmed from the support department and they said that they just solved your issue and replied your support ticket as showing in this screenshot: https://postimg.cc/1V5yq0pH
, Please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
I am trying to add BUY NOW botton on product page but i can’t, i can’t find option to add buy now, paypal,ect?
thanks in advance
Hello, @jorgeraidel,
Sorry to say that but there is no such Functionality on the Theme for the Buy Now button, The Theme provides Add to Cart Functionality which is the default functionality of the WooCommerce and for Buy Now button Functionality you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hi Again
Sorry is my first time using this Theme , how can i limite Tags count down my search on header? look what is happening?
Thanks in advance
i see editing Header that i have this html code
[porto_widget_woo_product_tags el_class=”d-none d-lg-block”]
can i change or somthign for limited by tags for fixed?
thanks
Hello, @jorgeraidel,
These are the Tags you have created and has been assigned to your products, and the Shortcode is the element Shortcode named as “Porto Product Tag Widget” as showing below and there is no such option in the element to limit the Tags, you have to remove those tags which do not want to show there.
Regards, P-THEMES.
well actually i like this option, my idea was limited count:(, this issues when i am creating products and i am adding Tags, wow 
,
no exist one plugin that in your opinion works fine with Porto theme? for this funtionality?
Hello, @jorgeraidel,
Sorry to say that but no, unfortunately, we have not tested any of the third-party plugins for this reason with our Theme officially so we are unable to suggest to you it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
