23210 comments found.
Hey Guys! Super quick question, is Social Widget Slider still working for you? I don’t see it in your demo and from today on my sites isn’t working. I get error ’ try some other hashtag or username ’ (but the setting are fine). Thanks You.
Hello, @MidnightAndrews,
Yes, it is working for me, and this is not our Theme issue but the plugin and your Instagram setting issue, try with #hashtag instead of the username and read the below-given threads and try to contact the plugin support for this issue.
https://wordpress.org/support/topic/no-images-found-try-some-other-hashtag-or-username-4/
http://forum.webcraftic.com/threads/no-images-found-try-some-other-hashtag-or-username.609/
Regards, P-THEMES.
Thanks a lot!
You’re Welcome!! 
Bonjour,
j’ai suivi vos conseils pour modifier ma page blog comme : https://www.portotheme.com/wordpress/porto/shop12/post-format-standard/
#
Hello, @bpmad, You can change the Blog Archive page layout from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements. & You can change the Single Post Archive page layout from Porto >> Theme Options >> Post >> Single Post as per your requirements. ####
Cependant, les paramètres que j’appliquent ne sont pas pris en compte. J’ai le même soucis quand je veux personnaliser la rubrique “Skin”. Aucune de mes modifications ne sont visibles.
Que dois-je faire ?
Merci par avance Nico
Hello, @bpmad,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hey, I moved my website to the right domain and now I have a problem because when downloading the update, a message appears that the website is already registered under another domain. Can You reset my purchase code?
Hello, @vividly,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey guys, I can’t open the submenu for “Edelobstbrennerei Schleihauf” of my website https://edelobstbrennerei-schleihauf.de/ on mobile. Can you help me please?
Hello, @Mosqk,
Please deactivate all the third-party plugins on your site and check back after removing the mobile browser cache, Hope this will solve your issue, and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site and if the issue will still persist after deactivating all the third-party plugins then remain all the third-party plugins deactivated and share your site WP-Admin Login details via our support system so that we will check and solve the issue for you on your site or provide you the best possible solution for it.
Regards, P-THEMES.
Hi Porto, Please, tell me how to download invoices of the maintenance of support theme. If I need to change account details for the invoice is also possible?
thanks, Candle Art
Hello, @Joaquim_,
This is linked with your Envato account, please read the below-given articles and try to contact Envato for it, they will assist you with this issue.
https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
https://help.elements.envato.com/hc/en-us/articles/360000621523-Retrieving-Your-Subscription-Payment-Invoices
Regards, P-THEMES.
Hi,
I already bought 6 times Porto theme and i would like to check the domains activated for each lincense. Where can i see it please?
Hello, @TiagoCorreia,
Here you have:
ohkeyohmy.com 28eaf31f-****-****-****-*************
solucoesdigitais.com.pt 3baf0c9c-****-****-****-************
ohkeyohmy.com 7c970819-****-****-****-************
uniic.pt 8ee9fdd5-****-****-****-************
ecomlove.com b4685192-****-****-****-************
solucoesdigitais.com.pt fbbd5e67-****-****-****-************
Regards, P-THEMES.
Hello, @Kareem_Youssef,
These are the Pro Elementor version option that you showed in your provided screenshot, the Elementor plugin bundled with Porto Theme has a bit different options as showing below for the sections:
And if you only want the options showing in your provided screenshot then you must have to purchase the Pro version of the Elementor plugin.
Regards, P-THEMES.
svg logo not showing on header. Doesn’t it support svg logo?
Hello, @TanvirRoky,
Sorry to say that but no, you can only put the Logo in PNG or JPG format, This is the default functionality of the Theme.
You can achieve it using one trick, a Custom HTML, Yes, you have to use Header Builder to create your own header and then use HTML element in it and then you have to use the Custom HTML for setting that SVG image in your header at any part, it will work for you.
Regards, P-THEMES.
i’m new to your theme in this matter i have installed the theme for subdomain to play with // the purchase code is not active any more please do rest for me thanks
Hello, @aaziem1,
Can you please contact us via our support system with your Theme purchase code PDF file so that we will check/verify and reset it for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
Hi – is it possible to create “Brands” for woocommerce with this theme? To have a “Brands” section and also filters in the shop.
Also to have view “Adidas” for example as a category.
Hello, @firzen,
Yes, you can create the “Brands” for Filter in the Shop/Category pages.
Please watch this video I have created for you:
https://streamable.com/g7xr6z
And yes you can create the “Adidas” Category as well from Products >> Category and then assign products to that “Adidas” Category and use it, It will work for you.
Regards, P-THEMES.
Please can you reset my licence key so i can use it on a new domain as my old domain has already been updated and no longer has the porto theme installed.
Hello, @cre8iveit,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Can you please guide, how to hide header background image on mobile and tablets ? Its looking bit weird on mobile and mobile devices so would like to hide on that or may be use any alternate image! Please suggest
Hello, @meritusbusiness,
Can you please share the URL of the page and also the screenshot of the image, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I am adding new products but by default they are showing out of stock.
I have figured it out don’t worry. I also wanted to know is there a way to add a price deal ie item is £4 each or 3 for £10?
Hello, @asianoccasions,
Sound’s Good!!! that you have figured out your first issue by yourself…
You are the best
2. You can achieve it using Variable Products, Please watch and follow the instructions showing in this video:
https://streamable.com/a7wrgw
Create Variations like:
|. 1 item = £4
||. 3 items = £10
Regards, P-THEMES.
Hi, the video is the same as you showed me previously. It doesn’t show me how to create variation with price only products.
Hello, @asianoccasions,
Please watch this video I have created for you on your demand:
https://streamable.com/des17j
Regards, P-THEMES.
Is there an issue adding product categories to the menu? Since the new update I can’t seem to add to the menu
sorry to keep bothering you, the video is very helpful https://streamable.com/des17j but when there is a variation of products ie blue jumper, black jumper, red jumper how do I incorporate it then?
Hello, @asianoccasions,
1. Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
2. Please contact us via our support system with your site WP-Admin Login details and explain your issue there and if possible with the help of screenshots so that our experts will check and provide you the best possible solution for it.
Also please note that this platform is only used for the small issues and pre-sale question otherwise for detailed issues we have our dedicated support system.
Regards, P-THEMES.
Thank you, you are so helpful!!
Can you also help me with this issue
sorry to keep bothering you, the video is very helpful https://streamable.com/des17j but when there is a variation of products ie blue jumper, black jumper, red jumper how do I incorporate it then?
Hello, @asianoccasions,
Please explain your issue more clearly if possible with the help of a screenshot for my better understanding and describe as well.
Regards, P-THEMES.
Sure, so say I have 5 jumpers for sale same design but different colours red, white, blue, green and pink. They are £10 each but if you buy 3 they will be £25. Say the customer will select red, white and blue. How does the discount apply in the checkout? And can a icon be added in the product image which says ” 3 for £25”
Hello, @asianoccasions,
Sorry to say that but this is not possible using Theme and WooCommerce options, you have to use any third-party plugin for this which better meets your requirements otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi, there is an error notice, how to fix it?
Notice: Undefined property: Vc_Updater::$title in /wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
Hello, @gallenfang,
This certainly looks like an error for the WPBakery plugin.
The error occurs happens when we call the WordPress plugins_api() function to check whether each plugin is in the wordpress.org repository, and if so, whether they need an update.
Make sure that you are using the very latest version of the WordPress, Theme, and the plugin as well, and if no then update it first, and if yes then you can ask the WPBakery plugin team to fix their code generating this error.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, ok, I will renew. But now can you help me resolve this problem. The theme and plugin are latest version. But the error is still there. I want to ask WPBakery for help but I need to have an account of WPBakery. Because this plugin comes with your theme so I don’t have an account of WPBakery.
Hello, @gallenfang,
As I explained above, that this is not our Theme issue but this is WP Bakery issue, you can check it once with activating the default WordPress Theme like Twenty Twenty you will find the same issue.
So, please try and understand and contact WordPress or WP Bakery support they will solve this issue for you.
Regards, P-THEMES.
We have a problem with ‘Quick View’ – using Woo Commerce theme Shop 30. When you click ‘quick view’ the pop up comes, but the image will not load – it just egg times – this happens on every product. Thank you
Hello, @collylad,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RqshnX6m
Please go to Porto >> Theme Options >> General and turn OFF the Skeleton mode from there, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi, update 5.4.6 is out, and now when i do the same thing like last time, update the theme with file manager, my child theme disappears,and all of the styles with it? Why is this happening?
Hello, @VDjGFX,
I have just checked your site now and it is working perfectly fine at my end, Please see this screenshot: https://postimg.cc/56R7HdSV
, please try to check your site after removing the browser cache and regarding Child Theme disappears, can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site as it is working fine at my end.
Regards, P-THEMES.
Hi, i have fixed the problem in the meantime. When will be possible to update the theme directly from wordpress?
Hello, @VDjGFX,
You can directly update the Theme from Appearance >> Themes but its always the best way and choice to update manually by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hello! How can I add the cart section on the right side bar of the single product , like amazon website.
Hello, @hanounomar,
You have to go to Porto >> Theme Options >> WooCommerce >> Single Product and set the Page Layout as “Right Sidebar from there as showing below:
And then go to Appearance >> Widgets and set the Cart widget under Woo Product Sidebar as showing below, it will work for you.
Regards, P-THEMES.
thank you very much, it is clear now
You’re Welcome!!!
Hello! I request by sending message to your account profile to reset my purchase code for a new domain since more than 4 days, and since now no reply. I was activated the theme to a domain wich is expired since months, and i install theme to new domain, and when i enter purchase code to activated it, i get an error that purchase code was linked to that domain (but i cant access, as that domain was expired). Please reset my purchase code of the theme
Hello, @pbsinc2005,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. When I choose a header that has the thin, skinny header above the main header, the skinny header never displays. The skinny header usually has the language switcher and store links. Can someone please help?
Hello, @GeorgiaDrone,
The header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in the Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want the Logo also in Sticky Menu/Sticky Header then you have to set the Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
The problem is when I select a Porto header that has a Top Header, the Top Header never displays. I’m trying to get the Top Header to display.
Hello, @GeorgiaDrone,
The Top header does not display with a sticky header, This is the default functionality of the Theme, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi. I never mentioned anything about the sticky header. I just want the top header to display. How do I get the top header to display? I purchased the theme, selected a Porto header that had the top header in it but the top header doesn’t display on any of the headers I picked.
Hello, @GeorgiaDrone,
I am sorry for the misunderstanding, please make sure, that you have also turned ON the TOP Header from Porto >> Theme Options >> Header as showing below:
Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
It’s ok. Thank you.
You’re Welcome!!
Hello, Porto template has been working for about 6 months. But for the last 10 days, the home page of the site has been directed to an advertising site. When we search on Google and click on the site link, we are directed to another site. We removed the plugins but could not find a solution.
Could you help us?
Hello, @ercekunter,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/kVsc9Q24
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
