Hello, @rossella76,

I have just confirmed from the support team and and they said that they replied your support ticket #103317 with a solution so please check your support ticet reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @lxaaronxl.

You can change the layout of the Portfolio from Porto >> Theme Options >> Portfolio >> Portfolio Archives as showing below and you can change the Portfolio Item hover color on Archive page using Custom CSS only, please share the URL of the page and the screenshot which hover you are talking about so that I’ll check and provide you the best possible solution for it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @chribclick,

Please make sure that you are using the very latest version of the Theme and Plugin which you are using for translating your Theme and also make sure that you are using the very latest version of the translation file, I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

unfortunately I am using the latest version of the theme and the latest version of the translation file and I still have the same problem.

Hello, @chribclick,

Ok, Please follow the below-given threads now for the strings can’t find in the String Translation option of the WPML.

https://wpml.org/forums/topic/cant-find-some-strings-to-translate/#:~:text=Please%20go%20to%20WPML%20%3E%20String,to%20the%20String%20Translation%20table.

https://wpml.org/forums/topic/cant-find-strings-3/

https://wpml.org/forums/topic/cant-find-item-in-string-translation/

https://wpml.org/forums/topic/cant-find-some-strings-in-the-string-translation-screen/

Hope this will help you in solving your issue and if not then please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @Octrom,

I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @brigadier272,

I have just checked your site now and it is working perfectly fine at my end, please see these screenshots:

https://postimg.cc/MMLyrmQy

https://postimg.cc/y39Sp4BH

Try to clear your browser cache too.

Regards, P-THEMES.

Hello, @Choueiry,

Sorry to say that but there is no such hook, and this is added in breadcrumbs, your client turned ON the breadcrumbs on his site but not the title and that is the reason the title is hidden, simply if your client turned OFF the breadcrumbs then that code will be removed otherwise you have to remove it manually as you did for your client, and please ask your client if has any other query contact us via our support system with his Theme purchased Envato account.

Regards, P-THEMES.

I’m not using cache – I was testing on my staging website without any plugins – only woo/elementor 3 and porto theme

Hello, @aldaronn5,

Can you please make sure that you are using the very latest version of the Theme and Plugin? If not then update again and if yes then once reset your WordPress and start from scratch again and if still, you will find the same issue then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @mistercoffee,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @tothisti,

I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/G4J4wS6h it must be the cache issue at your end nothing else.

Regards, P-THEMES.

Okay the problem was that because of the https prot. It didnt dowloaded the stylesheets(mixed content issue). A plugin (mixed content fix) solve this problem.Nonetheless thanks the reply.

Sound’s Good!!
You are the best

Hello, @shinestones,

This is not our Theme issue but this is your “siteground-optimizer” issue, I can see your site CSS is coming from “siteground-optimizer” so please turn it OFF and remove all the server cache as CDN activated on your site from server: https://postimg.cc/Xrv8pd3W and site cache and finally check back after removing the browser cache, I am sure you will not finds this issue and if yes then, please remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details with us via our support system and with a screenshot of your issue so that our experts will check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Done everything disable cloudflare disable sg cache clear all cache browser cache but problem still there please help me already opened the ticket and sent the screen show over there please help me asap

Hello, @shinestones,

I have just confirmed from the support team and they said that they already replied to your support ticket: #103265, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @aikaokee,

This is against Envato policy, you can only use the single license of the Theme on a single site only, you may wish to confirm from Envato as well, please read the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

Regards, P-THEMES.

Hello, @R_Koek,

First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and you have generated your support ticket when we were not on the desk, now I have just confirmed from the support department and they said that they solved and replied your ticket #103156, so please check your support ticket reply and reply to your support ticket accordingly if needed and please always be patience.

Regards, P-THEMES.

Hello, @ronak_chudasama,

First of all, thanks for showing your interest in Porto WordPress

You can share your pre sale questions with us via our email newsmartwave@gmail.com

Regards, P-THEMES.

Thank you for sharing email id. I have sent presales queries on email id which you have mentioned. Within how much hours i can expect reply?

Hello, @ronak_chudasama,

Now, Please be patience, once the agent will check your email, you will get a reply accordingly.

Regards, P-THEMES.

Hello, @lmicetic,

Can you please share the site URL which has the issue so that I’ll check and provide you the best possible solution for it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @itbeep,

Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you or provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @mehcantu22,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-

Regards, P-THEMES.

Hello, @Sensis_Media,

Yes, you have to, one single license for a single domain, please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

This is the Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

thanx

You’re Welcome!!!

Hello, @webtisyen,

Please delete the old version of the plugins from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And Regarding the Speed of the site: We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/www.netizyayincilik.com/7Xqo42L8

Please see the above link, This is clearly showing in the above link that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.

Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

Regards, P-THEMES.

Hello, @rplcadmin,

Which oblique shape are you talking about? Can you please share the screenshot with me so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Design-tec,

I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.

Regards, P-THEMES.