23210 comments found.
Please could you urgently pick up ticket #103156, regarding release purchase code for a new website. We currently can not continue building the website for a client. Ticket is set to urgent, but hasn’t picked up yet. Thanks in advance!
Hello, @R_Koek,
First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and you have generated your support ticket when we were not on the desk, now I have just confirmed from the support department and they said that they solved and replied your ticket #103156, so please check your support ticket reply and reply to your support ticket accordingly if needed and please always be patience.
Regards, P-THEMES.
Dear porto theme , i am having some list of queries before i purchase the theme, on which email id i can send presales queries to you?
Hello, @ronak_chudasama,
First of all, thanks for showing your interest in Porto WordPress 
You can share your pre sale questions with us via our email newsmartwave@gmail.com
Regards, P-THEMES.
Thank you for sharing email id. I have sent presales queries on email id which you have mentioned. Within how much hours i can expect reply?
Hello, @ronak_chudasama,
Now, Please be patience, once the agent will check your email, you will get a reply accordingly.
Regards, P-THEMES.
hey there, I’m having problems getting the main menu right. I imported the construction demo and this is what the menu looks like: https://prnt.sc/urc39b. Assist please!
Hello, @lmicetic,
Can you please share the site URL which has the issue so that I’ll check and provide you the best possible solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello I’m having a trouble in theme when i added new attribute to product the added to product I can’t select the attribute
Hello, @itbeep,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you or provide you the best possible solution for it.
Regards, P-THEMES.
Hey, how are you?... Do you have the spanish language files?
Hello, @mehcantu22,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
Hi, I have a question, I use porto in greek, on a greek .gr domain. I want to clone the same website in greek, on a cypriot .cy domain. Do I have to buy the license again for the different domain? Thanx
Hello, @Sensis_Media,
Yes, you have to, one single license for a single domain, please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
This is the Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
thanx
You’re Welcome!!!
Hi, im having trouble with updating wpbakery and bakery ultimate addons. what should i do when updating? and secondly, website is too slow when i compare with your demos. The only plugins activated are the necessary plugins which u guys recommended. Can we check together?
Hello, @webtisyen,
Please delete the old version of the plugins from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And Regarding the Speed of the site: We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/www.netizyayincilik.com/7Xqo42L8
Please see the above link, This is clearly showing in the above link that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
How can I change oblique shape color #292929 in digital agency 2 dark (below main slider?)
Hello, @rplcadmin,
Which oblique shape are you talking about? Can you please share the screenshot with me so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi there, on your demo shop35 – the top minicart price does not change when adding items to the cart. i have imported this demo. how can i have the price change?
Hello, @Design-tec,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
Hi, I have set my shipping so if a customer spends £30 or more shipping is free however when they exceed that amount the shipping fee option is still displayed
https://ibb.co/xhZG6BKHello, @asianoccasions,
I am sorry to say that but this is not possible, you can simply remove the “Estimate Shipping & Tax” calculator from your Cart page using Custom CSS completely, but this is not possible to hide/remove it with some Custom order, If you are using any third party plugin for this reason then please try to contact the plugin Author and ask for the solution for it. Our theme does not have any influence on it.
Regards, P-THEMES.
Hi there. I am having a problem with creating a support account. It is giving me an error “This purchase code has already been used”. Please advice a solution with the issue.
Hello,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
Why is elementor messing not working and why arent changes being shown, even after clearing cache and in incognito mode the elementor changes dont work?
Which version of elementor must we now roll back to?
Hello, @matod,
The very latest version of the Elementor is fully compatible with our latest Theme version, Can you please contact us via our support system with your site WP-Admin Login details and with the screenshots of the issue so that our experts will check and solve the issue for you on your site or provide you the best possible solution for your issue.
Regards, P-THEMES.
Hello. I am having a few header issues. I’m willing to pay for you to fix them for me. Where do I submit a support ticket? Thank you so much.
Hello, @GeorgiaDrone,
You can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
I just did. Thank you.
Hello, @GeorgiaDrone,
Sound’s Good!!, Now please be patience, once your support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
Can I change my license to use it ? Used it on my old website, got a new name now but support expired, please help thanks
Hello, @b2bdoctor,
There is no license activated with your Envato name on any of the site, so please try again with your license to activate the Theme on any of your site, I am sure you will not finds this issue anymore and if yes then please share your Theme purchase code and your site WP Admin Login details via our email newsmartwave@gmail.com so that we will check and solve the issue for you.
Regards, P-THEMES.
Hi, our site has been hacked, you are building backup from 0 but i cant use my licence code as it tells me it has been used. Can you help me?
Hello, @schopen,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team,
How can I translate “item” / “items”, “vedi carte”, from mini-cart?
https://prnt.sc/uqql4lI use WPML but I can’t translate this strings.
Thanks
Hello, @FlowersExtract,
You have to translate those strings into the String Translation, you can follow the below-given article:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#:~:text=Go%20to%20WPML%20%E2%86%92%20String,Then%20click%20Scan%20translation%20files.
Regards, P-THEMES.
Hi Team, I’m sorry but I can’t find a way to edit it. I can’t translate “ITEM-ITEMS-VEDI CARTE ”, can you help me please? I’m looking for the way in other comments, Do I need to edit some file? If I follow your link, I can’t find that strings in WPML.
Thanks
Hello, @FlowersExtract,
Ok, Please follow the below-given threads now for the strings can’t find in the String Translation option of the WPML.
https://wpml.org/forums/topic/cant-find-some-strings-to-translate/#:~:text=Please%20go%20to%20WPML%20%3E%20String,to%20the%20String%20Translation%20table.
https://wpml.org/forums/topic/cant-find-strings-3/
https://wpml.org/forums/topic/cant-find-item-in-string-translation/
https://wpml.org/forums/topic/cant-find-some-strings-in-the-string-translation-screen/
Regards, P-THEMES.
Sorry, I follow that links and steps, but I can’t translate that strings in hover cart.
I read in some your old answer that I need to custom some file. Can you help me please?!
Hello, @FlowersExtract,
The old answers were for old Theme, In our latest Theme it is purely translatable, so please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I am trying to change the image size of the hover image. When the mouse is over the product image I am seeing the hover size image is smaller than the one of the product! it should be the opposite.
Hello, @hanounomar,
This is because of your image size when the image is small in size and the size has been set as large from Appearance >> Customize >> WooCommerce >> Product Images then it will behave abnormally, so you have to upload the large size images for the product featured image, like let’s try to upload the 1000×1000px image and then set it as 600px from Appearance >> Customize >> WooCommerce >> Product Images and check back after removing the browser cache it will work for you perfectly fine, WooCommerce/WordPress by default can resize the large dimension image as a small dimension but not vice versa.
Hope this makes sense, and please read the below-given articles as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Regards, P-THEMES.
Hi Team! How can I edit 404 page? I would like to use only my personal block, and delete your custon structure in wp-content/themes/porto/404.php I edit that file, but I lost the change when I update the theme. Can you help me please?
Thanks
Hello, @FlowersExtract,
No need to edit the Core file, please go to Porto >> Theme Options >> Extra >> 404 Error and you will find a block slug name set there, remove that block slug name and add/insert your block slug name, it will work for you.
Regards, P-THEMES.
Hello Team! I think that your file wp-content/themes/porto/404.php has 2 columns: LEFT part fixed with html text, and RIGHT part with custom block. I would like to have just custom block. I already changed slug in Porto >> Theme Options >> Extra >> 404 Error , but it’s not enough, and I need to edit 404.php file, but when I upgrade Theme, I lose my editing.
Hello, @FlowersExtract,
Exactly you are very right, this is how it works and you have to Customize the core file 404.php but again you are right, it will be overridden whenever you will update the Theme so you have to use Child Theme and Customize the Theme core files in Child Theme by using functions and this requires Customization If you want our paid Customization services you can contact our Customization team as well or hire any developer.
Regards, P-THEMES.
Hi Team! How can I edit 404 page? I would like to use only my personal block, and delete your custon structure in wp-content/themes/porto/404.php I edit that file, but I lost the change when I update the theme. Can you help me please?
Thanks
replied @FlowersExtract
Hello,
Is there a way to get the latest WPBakery update as it is showing updates available and I also get a error.
https://monosnap.com/file/ROkzuj8NqrP8cU9NO0TM7bV3sE7uDfPlease advice.
Thank you.
Hello, @naarwebz,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
You guys are too good.
Thank you
Most Welcome!!!
