23241 comments found.
Hi, I have set my shipping so if a customer spends £30 or more shipping is free however when they exceed that amount the shipping fee option is still displayed
https://ibb.co/xhZG6BKHello, @asianoccasions,
I am sorry to say that but this is not possible, you can simply remove the “Estimate Shipping & Tax” calculator from your Cart page using Custom CSS completely, but this is not possible to hide/remove it with some Custom order, If you are using any third party plugin for this reason then please try to contact the plugin Author and ask for the solution for it. Our theme does not have any influence on it.
Regards, P-THEMES.
Hi there. I am having a problem with creating a support account. It is giving me an error “This purchase code has already been used”. Please advice a solution with the issue.
Hello,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account for you.
Regards, P-THEMES.
Why is elementor messing not working and why arent changes being shown, even after clearing cache and in incognito mode the elementor changes dont work?
Which version of elementor must we now roll back to?
Hello, @matod,
The very latest version of the Elementor is fully compatible with our latest Theme version, Can you please contact us via our support system with your site WP-Admin Login details and with the screenshots of the issue so that our experts will check and solve the issue for you on your site or provide you the best possible solution for your issue.
Regards, P-THEMES.
Hello. I am having a few header issues. I’m willing to pay for you to fix them for me. Where do I submit a support ticket? Thank you so much.
Hello, @GeorgiaDrone,
You can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
I just did. Thank you.
Hello, @GeorgiaDrone,
Sound’s Good!!, Now please be patience, once your support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
Can I change my license to use it ? Used it on my old website, got a new name now but support expired, please help thanks
Hello, @b2bdoctor,
There is no license activated with your Envato name on any of the site, so please try again with your license to activate the Theme on any of your site, I am sure you will not finds this issue anymore and if yes then please share your Theme purchase code and your site WP Admin Login details via our email newsmartwave@gmail.com so that we will check and solve the issue for you.
Regards, P-THEMES.
Hi, our site has been hacked, you are building backup from 0 but i cant use my licence code as it tells me it has been used. Can you help me?
Hello, @schopen,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team,
How can I translate “item” / “items”, “vedi carte”, from mini-cart?
https://prnt.sc/uqql4lI use WPML but I can’t translate this strings.
Thanks
Hello, @FlowersExtract,
You have to translate those strings into the String Translation, you can follow the below-given article:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#:~:text=Go%20to%20WPML%20%E2%86%92%20String,Then%20click%20Scan%20translation%20files.
Regards, P-THEMES.
Hi Team, I’m sorry but I can’t find a way to edit it. I can’t translate “ITEM-ITEMS-VEDI CARTE ”, can you help me please? I’m looking for the way in other comments, Do I need to edit some file? If I follow your link, I can’t find that strings in WPML.
Thanks
Hello, @FlowersExtract,
Ok, Please follow the below-given threads now for the strings can’t find in the String Translation option of the WPML.
https://wpml.org/forums/topic/cant-find-some-strings-to-translate/#:~:text=Please%20go%20to%20WPML%20%3E%20String,to%20the%20String%20Translation%20table.
https://wpml.org/forums/topic/cant-find-strings-3/
https://wpml.org/forums/topic/cant-find-item-in-string-translation/
https://wpml.org/forums/topic/cant-find-some-strings-in-the-string-translation-screen/
Regards, P-THEMES.
Sorry, I follow that links and steps, but I can’t translate that strings in hover cart.
I read in some your old answer that I need to custom some file. Can you help me please?!
Hello, @FlowersExtract,
The old answers were for old Theme, In our latest Theme it is purely translatable, so please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I am trying to change the image size of the hover image. When the mouse is over the product image I am seeing the hover size image is smaller than the one of the product! it should be the opposite.
Hello, @hanounomar,
This is because of your image size when the image is small in size and the size has been set as large from Appearance >> Customize >> WooCommerce >> Product Images then it will behave abnormally, so you have to upload the large size images for the product featured image, like let’s try to upload the 1000×1000px image and then set it as 600px from Appearance >> Customize >> WooCommerce >> Product Images and check back after removing the browser cache it will work for you perfectly fine, WooCommerce/WordPress by default can resize the large dimension image as a small dimension but not vice versa.
Hope this makes sense, and please read the below-given articles as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Regards, P-THEMES.
Hi Team! How can I edit 404 page? I would like to use only my personal block, and delete your custon structure in wp-content/themes/porto/404.php I edit that file, but I lost the change when I update the theme. Can you help me please?
Thanks
Hello, @FlowersExtract,
No need to edit the Core file, please go to Porto >> Theme Options >> Extra >> 404 Error and you will find a block slug name set there, remove that block slug name and add/insert your block slug name, it will work for you.
Regards, P-THEMES.
Hello Team! I think that your file wp-content/themes/porto/404.php has 2 columns: LEFT part fixed with html text, and RIGHT part with custom block. I would like to have just custom block. I already changed slug in Porto >> Theme Options >> Extra >> 404 Error , but it’s not enough, and I need to edit 404.php file, but when I upgrade Theme, I lose my editing.
Hello, @FlowersExtract,
Exactly you are very right, this is how it works and you have to Customize the core file 404.php but again you are right, it will be overridden whenever you will update the Theme so you have to use Child Theme and Customize the Theme core files in Child Theme by using functions and this requires Customization If you want our paid Customization services you can contact our Customization team as well or hire any developer.
Regards, P-THEMES.
Hi Team! How can I edit 404 page? I would like to use only my personal block, and delete your custon structure in wp-content/themes/porto/404.php I edit that file, but I lost the change when I update the theme. Can you help me please?
Thanks
replied @FlowersExtract 
Hello,
Is there a way to get the latest WPBakery update as it is showing updates available and I also get a error.
https://monosnap.com/file/ROkzuj8NqrP8cU9NO0TM7bV3sE7uDfPlease advice.
Thank you.
Hello, @naarwebz,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
You guys are too good.
Thank you
Most Welcome!!!
Hey Guys! Super quick question, is Social Widget Slider still working for you? I don’t see it in your demo and from today on my sites isn’t working. I get error ’ try some other hashtag or username ’ (but the setting are fine). Thanks You.
Hello, @MidnightAndrews,
Yes, it is working for me, and this is not our Theme issue but the plugin and your Instagram setting issue, try with #hashtag instead of the username and read the below-given threads and try to contact the plugin support for this issue.
https://wordpress.org/support/topic/no-images-found-try-some-other-hashtag-or-username-4/
http://forum.webcraftic.com/threads/no-images-found-try-some-other-hashtag-or-username.609/
Regards, P-THEMES.
Thanks a lot!
You’re Welcome!!
Bonjour,
j’ai suivi vos conseils pour modifier ma page blog comme : https://www.portotheme.com/wordpress/porto/shop12/post-format-standard/
#
Hello, @bpmad, You can change the Blog Archive page layout from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements. & You can change the Single Post Archive page layout from Porto >> Theme Options >> Post >> Single Post as per your requirements. ####
Cependant, les paramètres que j’appliquent ne sont pas pris en compte. J’ai le même soucis quand je veux personnaliser la rubrique “Skin”. Aucune de mes modifications ne sont visibles.
Que dois-je faire ?
Merci par avance Nico
Hello, @bpmad,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hey, I moved my website to the right domain and now I have a problem because when downloading the update, a message appears that the website is already registered under another domain. Can You reset my purchase code?
Hello, @vividly,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey guys, I can’t open the submenu for “Edelobstbrennerei Schleihauf” of my website https://edelobstbrennerei-schleihauf.de/ on mobile. Can you help me please?
Hello, @Mosqk,
Please deactivate all the third-party plugins on your site and check back after removing the mobile browser cache, Hope this will solve your issue, and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site and if the issue will still persist after deactivating all the third-party plugins then remain all the third-party plugins deactivated and share your site WP-Admin Login details via our support system so that we will check and solve the issue for you on your site or provide you the best possible solution for it.
Regards, P-THEMES.
Hi Porto, Please, tell me how to download invoices of the maintenance of support theme. If I need to change account details for the invoice is also possible?
thanks, Candle Art
Hello, @Joaquim_,
This is linked with your Envato account, please read the below-given articles and try to contact Envato for it, they will assist you with this issue.
https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
https://help.elements.envato.com/hc/en-us/articles/360000621523-Retrieving-Your-Subscription-Payment-Invoices
Regards, P-THEMES.
Hi,
I already bought 6 times Porto theme and i would like to check the domains activated for each lincense. Where can i see it please?
Hello, @TiagoCorreia,
Here you have:
ohkeyohmy.com 28eaf31f-****-****-****-*************
solucoesdigitais.com.pt 3baf0c9c-****-****-****-************
ohkeyohmy.com 7c970819-****-****-****-************
uniic.pt 8ee9fdd5-****-****-****-************
ecomlove.com b4685192-****-****-****-************
solucoesdigitais.com.pt fbbd5e67-****-****-****-************
Regards, P-THEMES.
Hello, @Kareem_Youssef,
These are the Pro Elementor version option that you showed in your provided screenshot, the Elementor plugin bundled with Porto Theme has a bit different options as showing below for the sections:
And if you only want the options showing in your provided screenshot then you must have to purchase the Pro version of the Elementor plugin.
Regards, P-THEMES.
svg logo not showing on header. Doesn’t it support svg logo?
Hello, @TanvirRoky,
Sorry to say that but no, you can only put the Logo in PNG or JPG format, This is the default functionality of the Theme.
You can achieve it using one trick, a Custom HTML, Yes, you have to use Header Builder to create your own header and then use HTML element in it and then you have to use the Custom HTML for setting that SVG image in your header at any part, it will work for you.
Regards, P-THEMES.
i’m new to your theme in this matter i have installed the theme for subdomain to play with // the purchase code is not active any more please do rest for me thanks
Hello, @aaziem1,
Can you please contact us via our support system with your Theme purchase code PDF file so that we will check/verify and reset it for you.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
