145 comments found.
Help! I just updated the theme (along with WPBakery Page Builder) and now none of my pages utilizing WPBakery Page Builder are displaying any content (such as https://waunafest.org/officers/). The WPBakery Page Builder elements are all still there when I inspect the pages in the administrative side, but they don’t render on my actual pages. In your latest theme update, WPBakery Page Builder was updated to version 6.2, but I see that the latest version is actually 6.4.2—do I need that to get my pages working again?
Please write to our support team: support@codexcoder.com so that they can provide you the updated WP Bakery Page Builder and we will do an update on this issue very soon.
Hi, i am unable to sort events on tanzkultur.info would you please give me some help. Want to sort by date/event or manualy, drag&drop is not working with Crome/IE. Thanks for your help! Marc
Hi,
Thank you so much for purchasing our theme and write to us about your issue. However, please write to our support team: support@codexcoder.com about your issue detail with screenshots so that they can assist you. I hope you will stay with us and co-operate with us.
Regards
CodexCoder Support Team
Beautiful work I’m really interested in the theme and demo content of the Digital World. I would love this as is with pictures and all and all slider effects. I know the pictures are not included but do you have the links for that? and will the slider include the effect of digital world with the sound wave effect?
Or do you guys offer a service where you instal everything with the pictures. I can do it myself but would love to look just like the demo. Thanks for your time, JayHi,
Thank you so much for writing to us about your issue. However, when you will download the theme, you will get all the demo data with pictures and slider effects. In addition, if you face any trouble to import demo data properly, you can write to our support team: support@codexcoder.com they will assist you to import the demo data.
Regards
CodexCoder Support Team
Hello Dear, I got the theme but I can’t see the conference template, how do I activate it?
Please contact our support team: support@codexcoder.com so that our support team can assist you.
This is Rajesh Thakur for Red Chillies Media just confirming that I have received your email and support for some of my missing files and issue, will let you know should I need any more help. Appreciate your help and support Rajesh
Thank you so much for your great co-operation. Please feel free to contact us if you need any assistance.
Hi, Can you please respond to my email, I have been waiting for past 2 weeks, there are some issue and I do not see any support from documents, will be great if you can respond please. Thanks
Thank you so much for notice here and sorry for inconvenience. We didn’t get any email somehow. Please write your issues to support@codexcoder.com and let us know your item purchase history (Purchase of date, Purchaser name)
Regards
Hi Rajesh Thakur,
Our support team assured us they wrote to you 16 March 2020 at 11:21AM. Please check your mail carefully and let us know. Our support team wrote to you from support@codexcoder.com
Regards
Many Thanks, Yes I have received, will let you know should I need more help. Appreciated your help and support
You are most welcome!
Your download package is missing a lot of demo installs. You mention 26 in your advertising, but only 6 are available for single click demo install. Your documentation mentions a different way of installation- an xml import, but no xml files are provided. You may want to update the download package you provide so you get less requests with install help.
Please write to our support team: support@codexcoder.com and let them your problem in detail so that they can assist you.
Hello, I just purchased this theme and am unable to install the default demo. It says “Importing, please wait!” and never finishes. I just sent an email to support@codexcoder.com and am awaiting your reply. We need to get this going as soon as possible. Thanks!
Thank you so much for purchasing our theme and write to us about your issue. However, our support team will assist you as soon as possible. We hope you will stay with us and co-operate with us.
Regards
I need the xml files asap please: email to apthunterla@gmail.com
Hi, Our support team sent you the xml file through your email. Please check it and let us know here: support@codexcoder.com
Regards
I didn’t receive it.
where did they send the xml files. which email. I didn’t get it. It’s creating a pro blem for my developer who has a deadline.
We provided the xml file via this email: apthunterla@gmail.com
The mobile navigation toggle does not work on the latest version of the theme. I checked your current demos also and it is not working there. The mobile navbar toggle is invisible and unclickable. Also the header and countdown are no longer responsive on mobile. I am using the Business Conference demo.
Thank you so much for writing to us about the issue. We are working on the issue. Within a short time, we will do an update. Stay well and feel free to contact us: support@codexcoder.com if you need any assistance.
i have purchased the bigevent conference theme, can you help you with installation? its very urgent.
Quick rel
Our support team emailed you. Please co-operate them. 
Oke, I am waiting for your support team, thank you
Team Codexcoder support, this is my whatsapp number: +6281369668981 (Markis, Indonesia)
Your theme looks good. I am really trying to find the best theme for an event directory concept. Upon looking at the demos none really stood out as being able to do that. Which demo would you recommend for an event directory website?
You can see this demo. https://demos.codexcoder.com/event-management/ If you have any more queries, you can write to us here: support@codexcoder.com at any time.
Thanks for your reply. I saw it…with some customization, it could work. All the best.
You are most welcome!
I have emailed support several times with no response…love the theme but need help with loading the default demo data, the other data loaded but the default will not!!! PLEASE RESPOND to my support emails as I am on a deadline to complete this project!!! PLEASE no generic “contact our support team” message as I already have!!!
Hi,
Thank you so much for writing to us here. For your kind information, we didn’t get any email from you to our support team: support@codexcoder.com. However, if you want to import the demo data, please import it manually as all the demo data in theme folder. If you face any troubles to do this, you can write to our support team: support@codexcoder.com at any time so that they can assist you within a short time. Hope you will stay with us and co-operate.
Regards
Thank you so much for your help!! Your willingness to assist me in your off hours was beyond expectations! I love the theme and the support is awesome….Thanks again!!
You are most welcome and thank you so much for your great co-operation.
Gotta speak up again!!! I don’t know why the negative comments about support….these guys/girls have responded VERY quickly to several needs I have had and even went on site a helped me get what I needed.YES, at first I was wondering about the speed of support BUT I then realized they are n a TOTALLY different time zone that me…about 12 hours difference…and once I realized that and timed my questions differently their response has been within a couple to a very few hours!!! AWESOME SUPPORT. thanks codexcoder?
Hello randebo1,
Thank you so much for your great appreciation and understanding level. You are 100% right what you comment here. We really trying to assist our honorable client as fast as possible though sometimes we couldn’t or we missed! just because time zone! Yet, we don’t mind if any customer give us negative feedback or comment because we believe customer is always right.
Again thank you so much for your cooperation!
You are really Awesome!
Regards
Hi there – I’m having trouble with the demo import. Could you please help?
Please write to our support team: support@codexcoder.com so that our support team can assist you.
Why does Evanto have this them on the store with people complaining of the same thing for over two year?
Have you ever faced any troubles with this theme? Have you purchased this theme and got errors?
Hello, I need the XML file. Kindly Send it to my mail
Please write to our support team: support@codexcoder.com so that they can provide you the xml file.
I have done that twice now.
Our support team already sent to you the xml file through your mail. Please co-operate them.
I am in my mail and i have not received anything. This is getting disastrous
Please check your spam folder also.
I also checked, that, i Just received as i was typing
I have changed and uploaded, i still keep getting error 404,
Please write to our support team: support@codexcoder.com if you face any troubles again.
how can i build website within few seconds as you advertise the theme!!!!, while i am waiting for two days with no action from custom support? I can not import demo data!!! please support you clients!
Already our support team emailed you as they started your work. Please co-operate them.
Our support team is waiting for your kind reply. Please co-operate them.
Hi,
Interested in buying this theme upon your confirmation. Please help with below -
- We can use any payment method supported by woocommerce right? - Demo shows now checkout page, upon ticket purchase..can I see it pls? - Is there any way we can generate QRCode in the sold ticket to be scanned at the event?
Thanks
Yes, you can use any payment method by woocommerce and you can able to get the QRCode using plugins. If you have any more queries, you can write to us here: support@codexcoder.com
Okay, I am buying it..look forward for a prompt and healthy support
Where is the demo data? Download as theme & Child no demo?
Please see the attached screenshot https://prnt.sc/p0rsxw and do as it. If you face any troubles to import demo data, you can write to our support team: support@codexcoder.com
Have emailed on support pls reply
We are really sorry to say that our support team did not get any email like your issue. Please write to them again.
I have replied again to the same email..check your spam folder pls
We are really sorry to say that we did not get an email of you even after checking the spam folder. Please make sure you sent the email to support@codexcoder.com
My email is same where I am getting all alerts from evanto and dropping email to support@codexcoder.com. Issues with your mail box, drop email to my email directly apoorv@furortechnologies.com and confirm I shall reply on that. A support portal shall help get one guys rather using direct email.
Pls understand, we are stuck in demo import as I see no New Year 2019 demo available..and its killing our time.
Hello,
Our support team provided you the demo data of “New Year 2019” through support@codexcoder.com to your mail “apoorv@furortechnologies.com” on 2019-09-04 at 02:17 PM. However, They have written you again. Please co-operate them.
Regards
Finally found it in my spam folder. I have replied..pls continue support on email..details shared now. Thanks
We provided you the demo data. If you face any troubles to do it, you can write to our support team.
I have already replied over your support email, check inbox/spam and reply…its getting really frustrating!
Can some one reply to my email and unblock me? If you cant support don’t sell.. What the heck is wrong with you guys?
We wrote to you every time. Why you didn’t get our mail? We got only one mail from you and we replied. Please see the attached screenshot. https://prnt.sc/p3a4jr . However, now we again send the demo data file via https://wetransfer.com/ https://prnt.sc/p3a58t. Please check and let us know as we have sent the file successfully. https://prnt.sc/p3a6hg
I had received your email with XML and imported also but its not showing theme correctly, so I already replied email with Dashboard details so that your team can login and help. .
Provide us a better mechanism to proceed.Emails does not seem to be working at your end, I am getting all emails updates from themeforest..how long we can ping pong like this..Check your spam folder, your email had landed in my spam folder, our email is Google email and has no issues 100%.
We are really sorry to hear from you. However, our support team assured us they wrote you with xml file. However, they found your login credentials but did not access. Please provide them login credentials again so that they can import the demo data within a short time. Hope you will stay with us and co-operate as before.
We retested the credential and reconfirmed over email. Please check.
Our support team is working on your issue.
Please check your site now as we decorated your site like the demo. 
Okay great thanks. We shall start from here now and contact back on same email thread as/when needed.
You are most welcome and feel free to write us here: support@codexcoder.com
Please help us reply to our support email we just dropped.
Please reply us and help us unblock?
Our support team wrote you. Please co-operate them.
Good day I have the latest theme version but I keep having this message in my dashboard please advise?
Your theme (Big Event Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
We updated our theme on 19/08/2019 and we compatible it with current WooCommerce version. Please download our latest version theme and replace it. Or you can contact our support team: support@codexcoder.com
is it possible to add more than one event in this theme and display multiple events
You can check this demo: http://demos.codexcoder.com/event-management/
I have contacted you, please do the needful
Hello,
We got your email and we replied you. Our support team will assist you via email support@codexcoder.com
Regards
thanks
You are most welcome
