Hi tovbar! Sincerely, here we don’t see anything strange, just the default small gap created by the Reader Mode before the start of the contents, that is something pretty normal before the contents and everything seems pretty harmonic: https://undsgn.d.pr/xxKzu0 – https://undsgn.d.pr/2u8H2x – https://undsgn.d.pr/9yPK2G

Hey there! Yes I understand what you’re saying, but the gap is really bothering me. When I check other websites on “Reader Mode” I don’t see such a gap, and my posts are very long and I’m sure viewers would like to read them with “Reader Mode”. In the screenshot from time.com I don’t see such a gap, and mine really too big and looks weird.

That’s why it’s so important for me to fix this issue.

Hi! We are very sorry that some pixels bothers you, but we really can’t help with that. As you see, this is a Reader default, and it is the same for example on the CSS Trick site link. It is Reader that renders the page, and I don’t see any error in how it interplays your article compared to other sites: https://undsgn.d.pr/1o09vg

Hello! You don’t use a child theme, but you have many custom CSS that have completely changed the menu behaviour. The main problem I see is that. I don’t see any missing file in the browser console, so the problem with uncode-ajax.php is definitely due to your browser cache. Then, if I remove manually from the browser inspector your custom CSS (you put, I guess, into the Theme Options) the menu dropdown works fine and the only problem is the logo size and the carousel size below the menu, but I can’t understand the reason why from here, maybe a missing option: https://undsgn.d.pr/M7LjGu. Unfortunately you are asking support on a custom CSS code, and we can’t provide it directly, I can only recommend to check how the selectors in theme are changed since your customizations and adapt you code to them. Let me know. Best

Thanks for the quick reply! We will try out your suggestions and update you as soon as we solve it. You already have been a great help, thanks a lot

Thank you too, all the best

Hello, sorry but the only way to get private assistance is through our help center during the support period. If you prefer, though, take a short video of the issue you experience, also show the browser console during your operation (so we can check any errors) and share your video here or through the contact form on our profile page: https://themeforest.net/user/undsgn#contact

Just some more questions: 1) has this problem appeared suddenly or after some updates and, if so, of what? 2) What version of Uncode, Uncode Core, Uncode WP Bakery and WordPress do you currently have?

Thank you, best

Thank you! I shared the screen recording through the contact form. As to your questions: 1) I’d say suddenly, after it worked about a month earlier, when I tried. 2) Uncode 2.4.0.2, Uncode Core 2.4.0.1, Uncode WP Bakery 6.7.0, WordPress 5.8

Hi, we have replied your message and there is an evident 503 server error, plus extra plugins that modify the WordPress Media Gallery. If you need more support please open a ticket so our developers can help you debug the problem of your installation.

Hello tradesight and sorry for the issue,
however nobody else reported that and it is hard to understand the problem you talk about: are you using the Content Block as Dynamic Content for a page header maybe, or do you use it as Builder Module in the content of the page directly? Maybe it would be better if you opened a ticket in out support center and allowed us to take a look into that by providing your site url and login creds https://support.undsgn.com/hc Thank you in advance.

Hello and thank you for your interest.

1. Yes, Uncode is compatible with multi-sites.
2. For licensing issue you have to refer to Envato docs, we obey Envato’s rules, the licensing policy depends on them and we just comply with it. You can find more info about licenses here https://themeforest.net/licenses/standard and also links to send a request to Envato directly. If you have doubts contact them directly.
3. Yes, pages can be edited through WP Bakery Frontend Editor.
4. Not sure what you mean with WooCommerce elements, however the thing you see on our demo are available in the theme itself. If you mean something else please clarify.

All the best

Hello gsitutty! For issues regarding licensing, you should write a mail using the form you find on this page and inserting the Purchase Code you have a problem with: https://themeforest.net/user/undsgn#contact
Best

Hello,
unfortunately it seems that in the latest WordPress version 2.8.0 there is some glitch regarding this, it happens with every theme and in many situations (try with a Featured Image with Twenty Twenty-One theme for instance), it has been also opened an issue on WordPress Trac about that: https://core.trac.wordpress.org/ticket/53765#ticket

A temporary work around is to filter the media in this way though: https://undsgn.d.pr/ewcRlP
Let us know, best

Oh that’s perfect, thanks for letting me know and I really appreciate the workaround!

You’re welcome!

Hi gunselsenol! We are sorry but we don’t have other similar reports, and we are not able to replicate in our installations, if this was an issue of the latest update here you should read thousand of similar reports… Unfortunately, from here we cannot debug what is the problem on your installation. Did you try to install the theme again? Probably some files relative to these modules, were not properly uploaded.

Hi efdesignbr! Please be sure you are not using the Dynamic Query since with this option the query, as for documentation, is the native WordPress/WooCommerce query for a given context, and the options of the Build Query group are not taken into account. Otherwise, the options work as they should, tested now for you: https://undsgn.d.pr/WTasMq

Hi, thank you for the quickly answer! Yes, i`m using dynamic query, because content block is inserted in Archive product pages at Theme Options. When i disable it, it takes too long to load and crash without load.

Hello,
without seeing the site and the settings I can’t understand what is causing the error, obviously there is some kind of loop. You should open a ticket in our Help Center to allow us to investigate further: https://support.undsgn.com/hc.

Regarding the product order: WooCommerce by default always displays the products in the default order and editable as per their documentation through drag & drop at the tab “Sorting” https://undsgn.d.pr/7CLTtr Once activated the checkbox “Dynamic Query” the options of “Build Query” are overwritten, but you can activate the filters of WooCommerce to give the user the ability to change the order at will: https://undsgn.d.pr/ogRhuR
Let us know, best

In this case we cannot help until it’s online since we don’t have a single report about possible problems, and before the go-live also lot of Beta Testers used it. Try to verify if you have some JavaScript errors, or disable all possible extra plugins.

Ok. I’ll try something. Thanks for such a great theme though

Ok!

You can try this:

@media (min-width: 960px){
.menu-container .menu-horizontal ul.menu-smart a.has-badge {
    display: block;
}
}

Brilliant, you guys are the best.

Amazing update by the way…this theme just gets better and better.

Hi Imagesofdorset! Thank you for the confirmation and kindly words!

Hi OmriS! We are sorry but it’s really not possible to understand in words what you are referring to, also because I think that “very wide on laptop” is something really subjective… at least share the link of your site or some screenshots. Anyway I think you can create a media query to check the max-width value of the “limit-width” class.

Hi Imagesofdorset! Use a code like this and adjust to your needs:

@media (min-width: 960px){
.menu-sub-enhanced.menu-horizontal .menu-smart > .mega-menu .mega-menu-inner > li {
    max-width: 350px !important;
}
}

That’s perfect, thank you so much.

Thank you for the confirmation!

Hi georgediesel! We are sorry but we need more information and examples to understand your request/requiremenets.

I mean something like this theme “https://themeforest.net/search/lisfinity”, i saw the questions was already asked before but never got a straight answer

Hi georgediesel! There is not a “straight answer” since this depends on individual skills. Uncode is obviously not a listing theme but it can be used to create a listing thanks to the features, for example, you can create different CPTs, use the Live Search, the Widgetised Content Block filters, etc, ex: https://support.undsgn.com/hc/en-us/articles/214001865 , https://support.undsgn.com/hc/en-us/articles/360011115877 ,...

Hello flintdigitalco,
yes of course there is. It would be helpful to see your site, just to understand if your logo is an image, or text etc. From “Theme Options -> Customize” you can set a skin for your menu and decide what background color assign to that skin: https://undsgn.d.pr/HTQ7mi

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

That’s great thanks. I’m using a .png so maybe an .svg would work better. Do you have any documentation on how to change colours on an .svg logo?

Hi flintdigitalco! From what we can understand from here, if you want a logo that change color automatically you can use an SVG as code, or use the Switchable option and upload two different logos, please find all dedicated info here: https://support.undsgn.com/hc/en-us/articles/214001865
PS: If then you need more help please open a ticket as suggested so we can understand better based on your logo and settings.

Hi farmshedco! Please check the step 5 of the correct installation: https://support.undsgn.com/hc/en-us/articles/214000625
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi prettycre8ive! Don’t worry we can check what is the problem is related (obviously, if you have this error, it is because you have activated it on too many different servers). As noted in the message you have next to the error message, you can send a private message using the form you find on this page: https://themeforest.net/user/undsgn
PS: Please include in the message also your Purchase Code.

Hi Imagesofdorset! Thank you for appreciate but we really don’t get what option do you refer to? Do you mean the new Megamenu layout? In case you can find more info here at the menu section: https://undsgn.com/introducing-uncode-2-4-0/

The option was redundant because if you use a WebP conversion plugin, the plugin itself replicates the function.

I see, thank you for explaining.

Thank you for interest, and for noting this glitch between some screenshots and the final version!

Hi aammar! When you buy on ThemeForest a theme that bundles a Premium plugin, you are free to use the plugin but you don’t have your own license to activate possible reserved features (this is the same for all themes). Yes, if you need templates from this plugin you need to activate it with your own license, please find more info here: https://support.undsgn.com/hc/articles/213454629

thanks so simply if I buy revolution slider 6 plugin with all premium features… will I have any issues activating it with in your wonderful template as it already comes with a version of the revolution slider. thanks

Hi aammar! No you will not have any issue, you just need to register/activate it with your own license.