8599 comments found.
How do I accomplish the overlay image effect seen here: https://undsgn.com/uncode/color-changer/? Where the images are shown on top of each other 
Can’t seem to find any demo to import with this effect and can’t find it in the wireframe plugin.
Hello!
That particular effect is created by adding some classes to the column containing the images themselves. More info here: https://support.undsgn.com/hc/en-us/articles/4404380861969-Stacked-Images
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
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Classes on youtube should follow a step by step. The contents are very random. There should be a class on how to build an entire website by importing all the demos and setting it up until finished, in sequences. I’m more lost than ever…
Hello! Actually they aren’t classes or courses properly, but single tutorials about how to use Uncode’s features, assuming that Uncode users know how WordPress works, which is the basis of it. However, the several tutorials are divided into playlists, i.e. by topics https://undsgn.d.pr/TRGbEn, so I recommend following those in the meantime, starting perhaps with the “Uncode Basic” category https://www.youtube.com/playlist?list=PLOF9yNd_bMKD7Fps6CG-WhnZP-k6dxZiJ and remembering that if you need further clarification because some steps are difficult to understand you can contact our Help Center: there we have a completely dedicated support team, just submit a ticket so we can check your installation and support the solution privately! https://support.undsgn.com/hc
Best
Hello how can I import only a demo? You have not uploaded one demo page in the video but all demo pages. https://prnt.sc/1q9wly9
I just want this one: https://undsgn.com/uncode/homepages/shop-techie/
Without this long link, just this one web page. I want that the website is then for example reachable on: https://www.mysite.com/. Not at https://www.mysite.com/uncode/homepages/shop-techie/
Kind regards
Hello!
You can import single layouts from the “Import Demo” section https://undsgn.d.pr/IysVqg + https://undsgn.d.pr/9xg1Gu
The link doesn’t depend on the theme, but on your site settings: after importing it go to “Settings > Reading” and set that page as your Front Page https://undsgn.d.pr/BBFUCT
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
On Creative Designers, how do you edit the colour of the light grey colour blocks on the homepage. The ones that seem to be accent boxes.
Hello! Maybe you refer to the Row Shape Divider https://undsgn.d.pr/nDdcpQ? Here you can find more info https://support.undsgn.com/hc/en-us/articles/360000564625-Shape-Dividers
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
thanks so much, that did it!
You’re welcome!
Just noticed an issue with image resizing. After the page loads and you resize the window, the images become pixelated and fuzzy and do not resize to look sharp at the new window size. See here: https://brianshumway.com
Hello brianshumway
thank you for contacting us and sorry for the issue, but we have checked on other installations and do not have this problem. Have you checked if the problem persists by disabling extra plugins, especially the cache plugin Breeze. If that doesn’t help, I suggest you open a ticket on our Help Center, there we have a completely dedicated support team and we can check if some setting on your installation can be the culprit. Thank you! https://support.undsgn.com/hc
This is one of the best themes I have worked with, I really like it! Just one question, in my URL of all my pages is xyz.com/homepages/subdirectory
What do I have to do to where my URL is xyz.com/subdirectory?
I’ve tried Yoast, but it ends up with a redirect issue and the server can’t find the new URL, can you help? Thank you so much in advance!
Hello,
this kind of things are due to your site settings, they don’t depend on Uncode. However, I guess you should go to “Settings > Reading” and change the URLs as you prefer: https://undsgn.d.pr/NaSvuJ
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, great theme!
I’ve searched high and low, but cannot find how to disable the cursor circle, as I want to use the default browser cursor. Where’s that setting?
Hello,
you can enable/disable it globally from “Theme Options > Customize > General” https://undsgn.d.pr/C43T8b (here the docs about that: https://support.undsgn.com/hc/en-us/articles/213455629-Customize)
Let us know, best
It’s already set to browser, but still appears
As for lot of options you have the same at page level, please disable from here: https://support.undsgn.com/hc/en-us/articles/214002845-Page-Options
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys, great theme ! Quick question, I can’t add a link inside of the text? an normal text link? Thanks
Hi nixlopez, and thank you for appreciate Uncode! Sincerely, we don’t get the problem, to add a link inside a text you just need to use the WordPress TinyMCE: https://undsgn.d.pr/MrAoyK
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey there,
I bought 2 licenses for this theme and while in testing, I used max amount of registration. Now I want to reset all of the licences. Is it possible?
(I can’t sign in your support page btw, because my theme support is expired.)
Hi AnkaStudio! You just need to contact us via our private profile page: https://themeforest.net/user/undsgn
Hello, This morning I tried to update the Uncode theme via the WordPress admin but I received an error that said that the purchase code was invalid. I compared the code on the site to the license I purchased through theme forest. It looked right and the Uncode theme status said it was registered, so I tried again. Same error.
So, I tried to reach out to theme support, but it was recently expired as I purchased the theme earlier this year. So I wasn’t able to reach you.
So I went back to the theme interface, thinking maybe there was a typo. I removed the purchase code from registration and then tried to insert it. But I wasn’t allowed to reinsert it! Instead I got an error that it was used already. But it wasn’t. I purchased it for this site and now, not only can I no longer update the theme, the theme status said the theme is not registered even though I purchased a license.
Can you please help me fix this? Thank you.
Hi stuartal12! It seems that you have Uncode already installed. We remind that when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, we already replied your message asking for the Purchase Code so we can verify the possible problem.
Hello – I would like to send you the purchase code along with the site domain that should be associated with it but I never received your message. Can you please try again? Where are you sending it? I’m assuming you are sending to the address on my Envato account…?
Hi stuartal12! Probably you have this message in the SPAM list, please double check. As told we replied you yesterday asking for the Purchase Code and it’s the same method we use daily with dozen of users: https://undsgn.d.pr/aOgoaP
Sorry-I don’t have your original email but I did get this second comment via email.
But there is no way to respond to your comment other than to come to this interface. Do you want me to literally insert my purchase code into this public forum? It seems like anyone could just use it then.
I am confused. I need to get you my purchase code in a private way, but the message you sent me says “do not reply”
Hello,
if you can’t find our original message, please use the form on our profile page to communicate your purchase code: https://themeforest.net/user/undsgn#contact
Thank you, best
Thank you! I just sent you a message via the form and it includes the purchase code. I look forward to your reply!
Hello there, we noticed at least two issues that break our site after update to 2.4.0.2. and Uncode Core 2.4.0.1.
1. Header transparency is not working anymore. Yes, we tried all your suggestions from documentation. It was working before, and no more after update. Regardless of settings.
2. Product gallery shows “Stack” although we had “Standard” and it is still set to “Standard”.
Please fix it, because we are seriously considering switching to another theme.
Thanks
Hello, sorry for the issue, however
- we didn’t receive any report about issues with header transparency. Could you please provide your site URL and let us check? What kind of suggestion did you try? Did you also empty all the caches you have (browser cache, cache plugins, CDNs etc.)?
- Same as above: we didn’t receive any report and our demo seems to work fine yet. Could you provide the product page URL you talk about please? It would be very helpful.
Best
Hi, I love Uncode, I already have 3 licenses because it works perfect. I am updating the theme but I am having problems with the Uncode WPBakery Page Builder pluggin, error 403 Backend webserver unreacheable. So I want to upload the plugin by FTP but the plugin files are not in the “all files and documentation” folder. Where can I get the plugin?
Hi Estuardo! Please note that an error 403 is a problem with server resources (the HTTP 403 Forbidden client error status response code indicates that the server understood the request but refuses to authorize it), so probably you will have also this error even if you upload the file manually via FTP, anyway here you are: https://undsgn.d.pr/19TRKe
Hello, First of all – thank you very much for a great theme and a great support. You’ve been doing a wonderful job!
I’m facing a small issue with my post style in Safari’s “Reader Mode” – both in web and mobile (iPhone).
If you enter this blog post (https://dragboo.com/bar_tov/barack-obama-credits-mother-for-career-path-in-mondays-renegades-born-in-the-usa-podcast-with-bruce-springsteen/) you will see that everything is working great, but if you enter the “Reader Mode” function you will see a big gap between the info box and the content (screenshot: https://prnt.sc/1kbfzd0). We tried to remove the social networks button, but it didn’t work.
We can’t understand where this gap is coming from, since everything is working great in web and mobile in regular mode.
I’d really appreciate your support here, Thank you very much, Bar
Hi tovbar! Sincerely, here we don’t see anything strange, just the default small gap created by the Reader Mode before the start of the contents, that is something pretty normal before the contents and everything seems pretty harmonic: https://undsgn.d.pr/xxKzu0 – https://undsgn.d.pr/2u8H2x – https://undsgn.d.pr/9yPK2G
Hey there! Yes I understand what you’re saying, but the gap is really bothering me. When I check other websites on “Reader Mode” I don’t see such a gap, and my posts are very long and I’m sure viewers would like to read them with “Reader Mode”. In the screenshot from time.com I don’t see such a gap, and mine really too big and looks weird.
That’s why it’s so important for me to fix this issue.
Hi! We are very sorry that some pixels bothers you, but we really can’t help with that. As you see, this is a Reader default, and it is the same for example on the CSS Trick site link. It is Reader that renders the page, and I don’t see any error in how it interplays your article compared to other sites: https://undsgn.d.pr/1o09vg
Hey undsgn! We recently wanted to update from Uncode 1.4.2 to the newest version. But after installing the new version the theme completely breaks. Even when there are all plugins turned off the theme/design still doesnt work correctly.
On the old version the composer doesnt work, so the update is needed. Is there a way to get a different version instead of the newest? We would like to try different versions to see how the website reacts to it.
Hello! When you say “completely breaks” what you mean in particular? Do you have PHP errors? Are you using a child theme maybe? In this case you have to switch it off to check if the problem is in it. Have you saved the Theme Options again after updating? Here more info about updating Uncode: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Let me know. Best
Thanks for the quick answer!
The menus are not usable anymore, that is the main issue so far. Whenever you click them nothing happens / nothing pops up. Also some content are out of frame.
We updated Wordpress and most plugins. After updating those everything still works fine. The undesign update breaks the theme somehow.
Checked for PHP errors in the log viewer but no errors so far. Checked the console and sometimes this error pops up “Failed to load resource: the server responded with a status of 404 (Not Found) .../my-website/uncode-ajax.php:1 “
Currently looking for more information, will update if we find some other errors.
Yes we tried exporting and importing the theme options too. Also somehow the menu at the wp dashboard -> undesign -> Options Utils is yellow after the undesign update. Which is very curious. (Is there an css/design override somewhere? But why would it change the design at the WP Dashboard Undesign Settings?)
I wish I could show you some screenshots, that might help
Hello again: we remove uncode-ajax.php file years ago, so if your browser still tries to load it or you used it in a child theme (and as I said, please, disable the child theme to check) or you only need to empty the browser cache.
Let me know please, or share your site URL so we can have a quick glance. Best
We are not using a child theme (forgot to mention that, sorry!)
The website we are testing this on is a clone of the original (we dont wanna do any changes on the live version until we know everything works)
This is the (broken) version (2.3.6.3) with the updated uncode theme: http://uncode.campus-campus.de/wp-bayern-uncode/
And here is a comparison how it should look like (this is the version uses the old 1.4.2 uncode, but has everything else updated (WP, Plugins)): http://uncode.campus-campus.de/wp-bayern-4/
Both websites just exist for testing and will be deleted as soon as we fixed the issues and updated the live version.
Hello! You don’t use a child theme, but you have many custom CSS that have completely changed the menu behaviour. The main problem I see is that. I don’t see any missing file in the browser console, so the problem with uncode-ajax.php is definitely due to your browser cache. Then, if I remove manually from the browser inspector your custom CSS (you put, I guess, into the Theme Options) the menu dropdown works fine and the only problem is the logo size and the carousel size below the menu, but I can’t understand the reason why from here, maybe a missing option: https://undsgn.d.pr/M7LjGu. Unfortunately you are asking support on a custom CSS code, and we can’t provide it directly, I can only recommend to check how the selectors in theme are changed since your customizations and adapt you code to them. Let me know. Best
Thanks for the quick reply!
We will try out your suggestions and update you as soon as we solve it. You already have been a great help, thanks a lot
Thank you too, all the best
Dear support, I have an issue with media galleries. When there are more than about 20 images in an existing gallery, I cannot edit the page to add further images to the gallery. I can select them but when I click Add Media, the images are not added. I purchased the theme and unfortunately my support just expired. Thank you for your help!
Hi! Unfortunately, other users are not reporting the same problem, we are not able to replicate in our installations, and without the possibility to check your site it’s not easy to help. Try to remove all possible extra plugins, and verify in the System Status the server requirements. Otherwise, we need to check it.
Thank you for the quick response! I disabled all extra plugins, no change. The System Status is all green, all required numbers are met. Please provide me with an email address I can use to safely send you admin credentials to my site! Thank you!
Hello, sorry but the only way to get private assistance is through our help center during the support period. If you prefer, though, take a short video of the issue you experience, also show the browser console during your operation (so we can check any errors) and share your video here or through the contact form on our profile page: https://themeforest.net/user/undsgn#contact
Just some more questions: 1) has this problem appeared suddenly or after some updates and, if so, of what? 2) What version of Uncode, Uncode Core, Uncode WP Bakery and WordPress do you currently have?
Thank you, best
Thank you! I shared the screen recording through the contact form. As to your questions: 1) I’d say suddenly, after it worked about a month earlier, when I tried. 2) Uncode 2.4.0.2, Uncode Core 2.4.0.1, Uncode WP Bakery 6.7.0, WordPress 5.8
Hi, we have replied your message and there is an evident 503 server error, plus extra plugins that modify the WordPress Media Gallery. If you need more support please open a ticket so our developers can help you debug the problem of your installation.
Hi,
Just did the 2.4.0.2 update and now the Content Block is now working properly. When on a page with a content block it doesn’t show the background image of that content block. When I edit the block the background image is showing. Something is going on with the update.
Pleas advice Thanks
Hello tradesight and sorry for the issue,
however nobody else reported that and it is hard to understand the problem you talk about: are you using the Content Block as Dynamic Content for a page header maybe, or do you use it as Builder Module in the content of the page directly? Maybe it would be better if you opened a ticket in out support center and allowed us to take a look into that by providing your site url and login creds https://support.undsgn.com/hc Thank you in advance.
Just a few questions before buying:
1. It it compatable with multisite?
2. Does the license cover sub-sites? Please note that the main site is NOT domain mapped so each subsite will be something like: client1.mysite.com client2.mysite.com client3.mysite.com client4.mysite.com client5.mysite.com
3. Can pages with edited via the front end?
4. Are woocommerce elements included?
Thanks for your help.
Hello and thank you for your interest.
- Yes, Uncode is compatible with multi-sites.
- For licensing issue you have to refer to Envato docs, we obey Envato’s rules, the licensing policy depends on them and we just comply with it. You can find more info about licenses here https://themeforest.net/licenses/standard and also links to send a request to Envato directly. If you have doubts contact them directly.
- Yes, pages can be edited through WP Bakery Frontend Editor.
- Not sure what you mean with WooCommerce elements, however the thing you see on our demo are available in the theme itself. If you mean something else please clarify.
All the best
Hello, after I installed the new update, I can’t activate my license and I have installed the theme only on one website, chicchic.ro. This is the error message :”According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. ” . Could you please help us and solve the problem?
Hello gsitutty! For issues regarding licensing, you should write a mail using the form you find on this page and inserting the Purchase Code you have a problem with: https://themeforest.net/user/undsgn#contact
Best
Hi Guys.
I have a slight issue since the last update whereby I cannot add images to existing galleries. f I want to amend a gallery, it loads the existing images in that gallery but doesn’t show the remaining images in the media library in order to add them to this gallery.
I have met all of the performance requirements Max Vars, memory limit etc, but it simply doesn’t allow me to add new images (which are already in the media library).
Any ideas what could be causing this?
Thanks.
Hello,
unfortunately it seems that in the latest WordPress version 2.8.0 there is some glitch regarding this, it happens with every theme and in many situations (try with a Featured Image with Twenty Twenty-One theme for instance), it has been also opened an issue on WordPress Trac about that: https://core.trac.wordpress.org/ticket/53765#ticket
A temporary work around is to filter the media in this way though: https://undsgn.d.pr/ewcRlP
Let us know, best
Oh that’s perfect, thanks for letting me know and I really appreciate the workaround!
You’re welcome!
